So I have had these guys out for two different sofa's supplied by Furniture Village and have to say the engineers are knowledgeable and very professional. We had a chap today and he knew so much about... Mehr ansehen
Unternehmen hat geantwortet
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Das sagen Bewerter
Arrived on time . Very friendly engineer . Took his shoes off even though we said he didn’t need to as wood floors . Inspected the sofa recliner issue went out to his van came back and put sheet down... Mehr ansehen
Unternehmen hat geantwortet
Great service, customer call centre very easy to deal with and informative. Emails sent giving booking dates and text messages sent out giving time slots night before. The fitters called me on route... Mehr ansehen
Unternehmen hat geantwortet
Excellent service throughout. We had to wait for a new part, once that came through, the engineer came within a short space of time. He fitted the part efficiently and now the chair is in full work... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
We are the largest National Furniture Repair company, and we carry out repairs to all types of furniture. We are the most competitive on price, work to the highest standards and the most efficient repairer in the industry. Please note: Emmiera Group are a privately owned furniture repair company that carries out inspections and repairs independently at the request of retailers and manufacturers. Reviews in relation to your delivery, furniture insurance/warranty, or anything outside of the service received specifically from Emmiera Group should be directed towards the retailer.
Kontaktinformationen
Vereinigtes Königreich
- emmieragroup.com
4,6
Hervorragend
11.735 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 97 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
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Made an appointment for a repair over a…
Made an appointment for a repair over a week in advance, no one showed up between the allotted times and I was never informed it got cancelled - I still haven’t actually got informed. Got sent a text a day later telling me to book an appointment. If I could give 0 stars I would! Awful customer service - zero communication! Their email responses are automated - meaning no one responds to your emails with an appropriate response but simply a standard script - so your questions are never answered. Awful service.
9. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Emmiera Group
Thank you for your feedback. We are sorry to hear you were disappointed with your experience.
Following your review, we requested further information so that we could personally investigate the concerns you have raised and review what happened with your appointment. Unfortunately, we have not yet received this information.
We would like the opportunity to resolve this for you. Please contact our office at your earliest convenience so we can arrange a new appointment and carry out a full investigation into your concerns regarding the missed visit and communication issues.
We take all customer feedback seriously and are committed to putting things right. We look forward to hearing from you and working towards a resolution.
Sofa issue.
Your technician turned up to rectify an issue with our reclining sofas. He arrived and was very polite and professional. I explained the issue and he got straight onto the issue, within 10 minute he was done and out the door. Thankyou for sorting the issue.
7. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Emmiera Group
Thank you for taking the time to leave such positive feedback. We're delighted to hear that our technician arrived on time, was polite and professional throughout the visit, and quickly diagnosed and resolved the issue with your reclining sofas. It's great to know the repair was completed efficiently and to your satisfaction. We really appreciate your kind comments and are pleased we could help get everything sorted for you.
Exceptional polite technician taking…
Exceptional polite technician taking his shoes off when entering my property (not a lot of people do that) Came in assessed the job went to his van and back with equipment. Very caring of my belongings and the job excellent result. Taken me a long time to get nice furniture in my life and this TV Cotswold unit just fits so perfectly. Thank you I will be buying more.
7. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Emmiera Group
Thank you for taking the time to leave such wonderful feedback. We're delighted to hear that our technician was polite, professional, and respectful of your home, even taking the extra step of removing their shoes before entering. It's great to know they quickly assessed the issue, completed the repair to an excellent standard, and took such care with your belongings throughout the visit.
We understand how important cherished furniture can be, and we're pleased we could help restore your TV unit so it continues to fit perfectly within your home. Your kind comments about the technician's care, attention to detail, and workmanship are greatly appreciated, and we'll be sure to pass them on.
Thank you again for your review, and we look forward to being of assistance in the future.
Great service
Great service - the issue was sorted in an hour
9. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Emmiera Group
Thank you for taking the time to leave your feedback. We're delighted to hear that the issue was resolved so quickly and that you were pleased with the service provided. It's great to know everything was sorted within an hour and that your experience was a positive one. We really appreciate your review and are pleased we could help.
Turned up on time
Turned up on time, efficient and sorted the problem
9. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Emmiera Group
Thank you for taking the time to leave your feedback. We're delighted to hear that our technician arrived on time, worked efficiently, and was able to resolve the problem during the visit. Providing a prompt and professional service is something we take great pride in, so it's wonderful to know you were pleased with the experience. We really appreciate your review and your kind comments.
Button repair to Foot Stool
Button repair to Foot Stool. Ian from the Emmiera Group called 5 minutes before hand, he introduced himself upon arrival. He removed his footwear, he placed floor protection in his work area, assessed the repair, fully explaining what was needed and what he was doing at every stage. On completion he checked we were happy with the repair, and left our home as he found it. Ian is a credit to your company.
6. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Emmiera Group
Thank you for taking the time to leave such wonderful feedback. We're delighted to hear that Ian provided such a professional and considerate service throughout his visit.
It's great to know that he kept you informed every step of the way, from calling ahead and introducing himself upon arrival to explaining the repair process and ensuring you were happy with the completed work. We're also pleased to hear that the care he showed for your home, including removing his footwear and using floor protection, made a positive impression.
Your kind comments regarding Ian's professionalism, attention to detail, and respect for your property are greatly appreciated, and we'll be sure to pass them on. We're delighted that you were happy with the repair, and thank you for recognising Ian as a credit to our company.
The technician was helpful but…"
The technician was helpful but communication and availability was rubbish. The reasons I say this - their emails are all "no reply" and as for their availability - they refuse to discuss or agree more convenient delivery times. They simply give you a window and will not negotiate.
8. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Emmiera Group
Thank you for your feedback. We're pleased to hear that you found the technician helpful and were satisfied with the service provided on the day. However, we're sorry to learn that our communication and appointment availability did not meet your expectations.
We understand that receiving emails from a no-reply address can be frustrating, and we appreciate your comments regarding appointment scheduling. While we work within agreed service timeframes and availability, we recognise the importance of flexibility and convenience for our customers. Your feedback has been noted and will be reviewed as part of our ongoing efforts to improve the customer experience.
Thank you for taking the time to share your thoughts with us.
Great comms fast resolution and great service
Great comms, fast work excellent service
7. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Emmiera Group
Thank you for your kind feedback! We're delighted to hear that you were pleased with our communication, the speed of the service, and the work carried out. We always aim to provide an efficient and professional experience, so it's great to know we met your expectations. We appreciate your support and look forward to assisting you again in the future.
Sofa Care Emmiera experience
The Emmeira’s sofa care agent was very professional. He arrived on time and assessed the situation promptly. He took care steaming the velvet cushions and I am pleased with the result
7. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Emmiera Group
Thank you for taking the time to leave such positive feedback. We're delighted to hear that our technician arrived on time, assessed the issue promptly, and carried out the steaming of your velvet cushions with care and professionalism. It's wonderful to know that you are pleased with the results. We really appreciate your comments and will be sure to pass them on to the technician.
Respectful technician.
The service technician was respective of our home and carried out the rectification work quickly.
The only downside was the "estimated" arrival time had a large time schedule. Having a "call" to tell us that he was in the area would have made life easier.
8. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Emmiera Group
Thank you for your feedback. We're pleased to hear that our technician was respectful of your home and carried out the rectification work quickly and professionally.
We're sorry, however, that the appointment window was broader than you would have liked. We understand that waiting in for a large time slot can be inconvenient, and we appreciate your suggestion regarding a call when the technician is nearby. Feedback like this is invaluable as we continue to look for ways to improve our service and make appointments more convenient for our customers.
Thank you again for taking the time to share your experience.
I was surprised the next day I couldn’t…
I was surprised the next day I couldn’t eve see where the repair was done Thank You!
7. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Emmiera Group
Thank you for your wonderful feedback. We're delighted to hear that the repair was completed to such a high standard that you couldn't even see where the work had been carried out the next day. Our technicians take great pride in delivering seamless, professional repairs, so it's fantastic to know you were so pleased with the result. We really appreciate your comments and will be sure to pass your kind words on to the technician.
Inspector assessed our furniture wrongly and we lost hundreds of pounds as a result
Inspector came in to check a chair we had recently bought that had broken. He noted that the leg of the chair was pointing the wrong way. I explained that the leg of the chair kept moving as a result of the chair being broken (due to it leaning to the side). Not because we had assembled the chair wrongly. he took no heed of this and advised the company that it was a fault our end and not a manufacturer's error. This is a totally incorrect assessment and we lost hundreds of pounds as a result.
5. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Emmiera Group
Thank you for your feedback. We are sorry to hear that you are unhappy with the outcome of the inspection and appreciate the opportunity to respond.
Our technician inspected the chair and found that one of the back legs had not been fitted in the correct orientation. Based on the findings at the time of inspection, it was concluded that this had placed additional pressure on the arm of the chair, which had subsequently broken away. As a result, the technician's professional opinion was that the damage was not the result of a manufacturing fault.
We understand that you disagreed with this assessment and explained that the leg had moved position after the chair became damaged. However, the inspection findings were based on the condition of the furniture at the time of the visit and the evidence available to the technician during the inspection.
We appreciate that this outcome was disappointing, particularly where it has had a financial impact for you. Whilst we recognise your frustration, our role is to provide an independent assessment based on the observations made during the inspection. We will, however, ensure your feedback regarding the inspection process is shared with the relevant team for review.
Thank you for taking the time to share your experience.
DISSAPOINTED
I am very disappointed with the inspection service I received from Emmeira Group.
I made a formal complaint about inaccuracies in an inspection report produced by Emmeira Group and have been left extremely disappointed by both the inspection process and the complaint outcome.
During the inspection, the engineer advised me that my mattress warranty would be invalidated due to a stain. This was the only issue discussed with me at the time.
However, when the report was later relied upon, I discovered it contained additional findings that were never mentioned during the inspection. These included a claim that I had not rotated the mattress, which is untrue. I have always rotated the mattress as required.
The report also stated that the bed base and mattress were not purchased together. This is also incorrect, and I have proof of purchase showing they were bought together.
My main concern is that none of these additional findings were discussed with me before I was asked to sign the inspection paperwork. Had they been raised, I would have challenged them immediately.
I submitted a formal complaint and explained that I also have video footage of the inspection conversation, which shows that the engineer only discussed the stain and did not mention mattress rotation or any issue regarding the bed base purchase.
The response I received simply stated that they were satisfied with the engineer's findings and had no basis to amend the report. They did not explain why these issues were not discussed during the inspection or address the incorrect statement regarding the bed base and mattress purchase.
As a customer, I expected a fair, transparent investigation into the concerns I raised. Instead, I feel my complaint was dismissed without properly addressing the specific inaccuracies and discrepancies I highlighted.
Based on my experience, I have serious concerns about the accuracy of the inspection process and the way complaints are handled. I would advise anyone using this service to carefully review any inspection reports and challenge any inaccuracies immediately.
5. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Emmiera Group
Thank you for taking the time to share your feedback. We are sorry to hear that you were dissatisfied with both the inspection process and the outcome of your complaint.
We understand your concerns regarding the contents of the inspection report and appreciate the importance of accuracy and transparency throughout the inspection process. We also recognise your frustration that certain findings documented within the report were not discussed with you during the inspection, particularly where you believe those findings to be incorrect.
Following your complaint, the matter was reviewed in line with our internal procedures, including consideration of the engineer's inspection findings. However, we are sorry that our response did not address your concerns in the level of detail you expected, or provide the reassurance you were seeking.
We value all customer feedback, particularly where concerns are raised about our processes, as this helps us identify opportunities for improvement. Your comments regarding communication during the inspection, the accuracy of the report, and the handling of your complaint have been noted and shared with the relevant team for review.
Thank you again for bringing your concerns to our attention.
A company you can trust.
Great communication. Great job. Great tips and advice. Happy bunny. Thank you very much Jamie.
7. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Emmiera Group
Thank you for your fantastic feedback. We're delighted to hear that you were happy with the communication, the quality of the work carried out, and the advice provided. Jamie will be pleased to know that his efforts made such a positive impression. We'll be sure to pass on your kind comments. Thank you for taking the time to share your experience. 😊
Excellent service
Excellent service. Lovely engineer who sorted everything in a professional and friendly manner. Would highly recommend
7. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Emmiera Group
Thank you for taking the time to leave such a wonderful review. We're delighted to hear that you were pleased with the service you received and that our technician was able to resolve everything in a professional and friendly manner.
Your recommendation means a great deal to us, and we will be sure to pass your kind comments on to the engineer involved.
We appreciate your feedback and look forward to being of assistance in the future should you ever need us.
Polite and respectful
Polite and respectful. Didnt rush but did a thorough job of finding the problem and resolving it.
7. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Emmiera Group
Thank you for taking the time to leave your feedback. We're delighted to hear that our engineer was polite, respectful, and took the time to thoroughly investigate and resolve the issue without rushing.
Providing a professional and comprehensive service is very important to us, and we will be sure to share your kind comments with the engineer involved.
We greatly appreciate your recommendation and thank you for your valued feedback.
Absolutely brilliant service
Absolutely brilliant service, arrived well within time slot, very friendly professional worker, completed the job superbly and explained exactly what was wrong and how he would put right....highly recommend
7. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Emmiera Group
Thank you for taking the time to leave such a fantastic review. We're delighted to hear that you were pleased with the service provided and that our technician arrived promptly, carried out the repair professionally, and took the time to explain both the issue and the solution.
It's great to know that the work was completed to such a high standard and that you found the service friendly and informative throughout.
We truly appreciate your recommendation and your kind feedback, which will be passed on to the technician involved.
Chris arrived from Emmiera
Chris arrived from Emmiera, on time, friendly and listened to my concerns about the fab sofa we had recently purchased from Poltronesofa and quickly identified a missing bolt which had allowed some distortion of the sections during assembly some three weeks earlier by the supplier. Chris fitted a bolt to rectify the situation and checked everything. He provided excellent advice on future care of the leather explaining the colour was topically applied and vulnerable to over cleaning, music to my ears! I shall dust and gently wipe, not scrub! All in all, excellent service.
7. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Emmiera Group
Thank you for taking the time to leave such a detailed review. We're delighted to hear that Chris provided a punctual, friendly, and professional service, taking the time to listen to your concerns and quickly identify the cause of the issue with your sofa.
It's great to know that the missing bolt was identified and fitted promptly, resolving the distortion and ensuring everything was thoroughly checked afterwards. We're also pleased that Chris was able to provide helpful advice on the ongoing care of your leather furniture, giving you confidence in how best to maintain it going forward.
We will be sure to pass your kind comments on to Chris, who will be delighted to know that his expertise and customer service made such a positive impression.
Thank you again for your valued feedback.
Very pleased with your service.Derryn…
Very pleased with your service.Derryn was very knowledgeable, and managed to carry out the repair efficiently
7. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Emmiera Group
Thank you for taking the time to leave your feedback. We're delighted to hear that you were very pleased with the service provided and that Derryn's knowledge and expertise enabled the repair to be carried out efficiently.
It's always our aim to deliver a professional and effective service, and we're pleased that Derryn was able to resolve the issue to your satisfaction.
We will be sure to pass your kind comments on to Derryn, who will be delighted to receive your feedback.
Jamie kept me informed as to the time…
Jamie kept me informed as to the time he was going to arrive. He was very polite and professional during the time he was here.
He made good the damage that had occurred during transit of our Cotswold wardrobe. No one would ever know that it had been damaged by the time he had finished. He did an amazing job.
7. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Emmiera Group
Thank you for taking the time to leave such a wonderful review. We're delighted to hear that Jamie kept you informed throughout and provided a polite and professional service during his visit.
It's especially pleasing to know that the damage to your Cotswold wardrobe was repaired to such a high standard that there is no visible sign of it having ever occurred. We take great pride in the quality of our repairs, and Jamie will be thrilled to hear that his workmanship made such a positive impression.
We will be sure to pass your kind comments on to Jamie and thank you again for sharing your experience.
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