We had a member of staff from emmiera come to our home to repair damage caused to 2 x wardrobes, delivered and damaged. The damage consisted of a number of scuffs to both wood and paintwork as well as... Mehr ansehen
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Das sagen Bewerter
Needed to wait a week for service, One visited service person did a thorough check and was able to get recliner working again without needing additional parts or visit. Wish we had known about the r... Mehr ansehen
Unternehmen hat geantwortet
Our new sofa had the back legs pointing the wrong way and Emmiera were appointed to make the safa good. We were quickly given a date for the work which was four weeks away. When the day came the t... Mehr ansehen
Unternehmen hat geantwortet
This is the second time they have come to my rescue, to correct silly mistakes by household members. Both times, the repairs were carried out in a professional manner. I'm very glad they are on hand t... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
We are the largest National Furniture Repair company, and we carry out repairs to all types of furniture. We are the most competitive on price, work to the highest standards and the most efficient repairer in the industry. Please note: Emmiera Group are a privately owned furniture repair company that carries out inspections and repairs independently at the request of retailers and manufacturers. Reviews in relation to your delivery, furniture insurance/warranty, or anything outside of the service received specifically from Emmiera Group should be directed towards the retailer.
Kontaktinformationen
Vereinigtes Königreich
- emmieragroup.com
4,6
Hervorragend
10.819 Bewertungen
Hat 98 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Superb service received after referred from SCS
Superb service received after referred to this company by SCS. The guy that visited us was really good. So friendly and explained everything very clearly. Couldn’t have wished for better service.
20. April 2026
Bewertung ohne vorherige Einladung
Excellent service
Excellent communication with Emmiera. The technician arrived on the day and time planned and he sorted everything in 5 minutes. Very satisfied with the service. Thank you
20. April 2026
Bewertung ohne vorherige Einladung
A very pleasant technician knew his job…
A very pleasant technician knew his job very well sorted one problem then discovered another one top man
21. April 2026
Bewertung ohne vorherige Einladung
Efficient service provuded when our…
Efficient service provided when our furniture developed an issue. Would recommend.
21. April 2026
Bewertung ohne vorherige Einladung
Excellent work.
We had a member of staff from emmiera come to our home to repair damage caused to 2 x wardrobes, delivered and damaged. The damage consisted of a number of scuffs to both wood and paintwork as well as a significant chip out of a wooden base. The gentleman was first class. He completely repaired all damage caused and the wardrobes are now both flawless. First class workmanship.
14. April 2026
Bewertung ohne vorherige Einladung
Needed to wait a week for service,
Needed to wait a week for service,
One visited service person did a thorough check and was able to get recliner working again without needing additional parts or visit. Wish we had known about the reset button before calling !
15. April 2026
Bewertung ohne vorherige Einladung
Antwort von Emmiera Group
Thank you for your honest feedback.
Our aim is to reach customers as soon as we can to resolve the issues with their furniture.
We apologise if you feel five working days was too long for an appointment. It would never be our intention to inconvenience a customer.
Thankfully the issue has been resolved.
They don’t trust their own technicians reports
My reply to your response below- yes leaving multiple reviews doesn’t change your new outcome after your “qualified technicians” deemed it as faulty due to seeing the table quality in person for a person who is purely sat in the office who has never seen the table to decide it wasn’t faulty. My review is to warn people of your “ethically” wrong company. You are ones who cause your bad reviews. No morals whatsoever.
My second bad review for this company as the furniture trade is completely corrupt it seems.
If you have any faulty furniture that is unfixable then god help you if the company uses these to investigate the issue. Don’t be fooled by the good reviews where they have made quick fixes to some furniture if you have a deeper problem with yours.
Technician that came was polite and reported the furniture as a manufacturing fault as it has completely broke after 4 months and could see the material used was not strong enough.
This report appeared to change as it reached DFS to say it wasn’t a fault. After speaking with DFS and Emmiera group who refused to talk to me originally. They finally admitted the technician had reported it as faulty however a person sat in their office decided to change the report instead. They apparently don’t trust their own technicians findings and are biased to the furniture company I assume because they are paying them.
Another thing to share about this “professional company” when I shared my experience on their Facebook page with one comment, I was blocked by them.
Good luck is all I can say. Months of stress and anxiety caused by DFS and Emmiera group.
23. März 2026
Bewertung ohne vorherige Einladung
Antwort von Emmiera Group
Thank you for your 2nd review.
As per our initial response, we were ethically obliged to change our technician's findings to an invalid claim to reflect the correct outcome.
All reports are reviewed and referred to our technical management team if there are any discrepancies or queries.
Due to the thousands of customers we visit each week and the tens of thousands of furniture models we encounter, our technicians cannot reasonably be expected to be familiar with all of them.
We apologise for any inconvenience caused by the error on our technician's part.
Leaving multiple reviews does not, however, change the fact that the table base did not have a manufacturing fault.
Thank you.
Bed repair
Told them it was a electric motor for bed lifting
When the engineer??? Turn up took a look said go and buy new, never offered a to follow up only here a few minutes charge nearly £100 for nothing
The group have now admited they send someone out whether it is in their expertise to do the job or not just to get a fee.
13. April 2026
Bewertung ohne vorherige Einladung
Antwort von Emmiera Group
We are sorry that you feel the call-out fee of £84.00 was not money well spent.
To clarify, the £84.00 was for a visit from a furniture assessment expert to inspect, diagnose and provide a full report.
It is essential that a physical inspection takes place even when a customer believes they know what the fault with the furniture is.
On this occasion, the part required could not be obtained.
We understand your disappointment, however, this is a matter beyond our control.
Potential customers are advised before they pay the call-out fee that it is non-refundable.
Thank you.
Emmeira was the company recommended by…
Emmeira was the company recommended by customer service at DFS to repair the electrical components on a sofa. They arranged for a technician that arrived within the timeframe allocated. He was very professional and completed the motor exchange very quickly. I was extremely happy with the outcome. Thanks. SC
20. April 2026
Bewertung ohne vorherige Einladung
Antwort von Emmiera Group
Thank you very much for taking the time to share your feedback.
We are delighted to hear that the engineer attended within the allocated timeframe and that the repair was completed professionally and efficiently. It’s great to know you are extremely happy with the outcome of the motor replacement.
Your comments are greatly appreciated and will be shared with the technician and the wider team.
Thank you again for your kind feedback and for choosing our service.
Have a great day!
The technician was very polite and…
The technician was very polite and arrived promptly as agreed, reviewed the situation and set about repairing the conservatory settee, after concluding the job the difference is quite exceptional.
Excellent service and would highly recommended the company to everyone.
20. April 2026
Bewertung ohne vorherige Einladung
Antwort von Emmiera Group
Thank you very much for your kind feedback.
We are delighted to hear that the technician arrived promptly, assessed the issue, and was able to complete the repair to a high standard. It is especially pleasing to know that you are so happy with the difference the repair has made.
Your comments are greatly appreciated.
Thank you again for your recommendation and for taking the time to share your experience.
Have a great day!
Great service
Great service, Arrived bang on time. Very swift and efficient. Reaaly friendly man. Very happy with their service.
20. April 2026
Bewertung ohne vorherige Einladung
Antwort von Emmiera Group
Thank you very much for your kind feedback.
We are pleased to hear that the technician arrived on time and carried out the work swiftly and efficiently, and that you found them friendly and helpful throughout the visit. It is great to know you are very happy with the service provided.
Thank you again for taking the time to share your experience.
Have a lovely day!
Harry came to look at my sofa as I felt…
Harry came to look at my sofa as I felt it was sinking in the middle. He strengthened it for me and it’s so much better. He was friendly and efficient unlike scs who I bought it from. I am grateful for all your hard work and knowledge Harry
20. April 2026
Bewertung ohne vorherige Einladung
Antwort von Emmiera Group
Thank you very much for your kind feedback.
We are pleased to hear that Harry was able to attend, assess the issue with your sofa, and carry out the necessary strengthening work to improve it. It’s great to know that you are happy with the result and found the service friendly and efficient.
Thank you again for taking the time to share your experience.
Have a lovely Afternoon!
Record your visit for proof of conversation
My advice for if you are interacting with this company is record your visits so you have proof of the whole experience.
Ordered a couch from Argos and due to issue with the couch Technician was called from Emmiera. He came to my house and was unbelievably rude to me, gaslighting me and telling me he thinks the rips in my couch were there the hole time and I just didn't notice?
He said originally it was a design fault and not a fault in the couch but when I said ok so it is a fault he said it wasn't and that he didn't say that. He'd say one thing to refute the other then when I followed that line he'd say no not what he meant.
I was trying to argue back to his claims and he was laughing at me. Said one thing to back me into a corner then when I asked for clarification he would change what he said. Wouldn't let me see what he wrote and then wanted me to sign a sheet to say I confirmed? Confirmed what?
They must get commission for reporting no faults for these furniture companies because I've never been argued with by someone as a customer so much in my life. All I'll say is make sure you stand strong and be ready to have to defend yourself tooth and nail because they are not here to help you, they're here so they can get a payout from big furniture companies for refusing repairs.
20. April 2026
Bewertung ohne vorherige Einladung
Antwort von Emmiera Group
We are sorry to hear you are unhappy with the outcome of your recent sofa bed assessment.
Firstly, to be absolutely crystal clear, we are paid a set fee to conduct a furniture assessment and whether or not there are manufacturing faults, we are not paid any additional fees or commission on that basis.
In the nicest way possible, it does not affect us as a company whether furniture is faulty or not.
Applying the logic used in your feedback, if our goal was increased income, our technicians could just declare that every item they assess is faulty. That way, we would attend again once authorised by the client to carry out the repairs, for which we would be paid another fee.
Our technician made a recording which you took part in where he advised you of an invalid claim i.e. no faults of manufacturing origin. On the same recording he asked if you agreed with his findings and you can clearly be heard saying that you did not.
If you remain unhappy with our expert technician's findings, please contact your retailer directly to discuss this.
We do not manufacture nor sell furniture and attended in a third-party capacity.
Thank you.
Avoid this company.
When you get a visit and are told that your outdoor furniture, costing 2.5k should be kept undercover when not in use and indoors for most of the year you realise that the technicians are instructed to find in favour of the shop and not the customer. Dont use this company. Find your own independent assessor…there is a reason the shops recommend them…doesn’t take a genius to work it out!
20. April 2026
Bewertung ohne vorherige Einladung
Antwort von Emmiera Group
We are sorry to hear that you are unhappy with the outcome of the independent assessment we recently conducted.
Regardless of the cost of furniture, if it is not correctly maintained it will be prone to deterioration.
We do not find in favour of any party; whether this is the customer, insurer, retailer, or manufacturer. In the politest way possible, the outcome of assessments has no bearing on what we are paid as there is a set fee for our service, not the result.
Polyrattan furniture should not be left outdoors unprotected in the Winter as discolouration, cracking, and brittleness can occur.
There are many references to this available on the internet and one of them is on this page: https://www.stihl.co.uk/en/garden-ideas-and-advice/outdoor-cleaning/cleaning-garden-furniture/cleaning-rattan-furniture
While we appreciate your disappointment (having spent a large sum of money on the furniture), we are 100% confident our technician's findings are correct.
If you remain unhappy, you will need to take this up with your retailer.
Thank you.
Brilliant repair technician very polite…
Brilliant repair technician very polite and respectful.
17. April 2026
Bewertung ohne vorherige Einladung
Antwort von Emmiera Group
Thank you for your kind feedback.
We are very pleased to hear that the repair technician provided a brilliant service and was both polite and respectful throughout the visit. Your comments are greatly appreciated and will be shared with the technician involved.
Thank you again for taking the time to leave your feedback.
Andy came to me on 14 April and…
Andy came to me on 14 April and presented a lovely person but further lead me down the garden path by telling me my furniture was indeed faulty, the footstool did not match the sofa, was too tall for comfort, even made his hips hurt etc and on Sunday (19th) I get an email from Novuna (finance company) saying Andy's report states NEGATIVE/NO FAULTS. LIARS, all of you! CLEARLY paid by the opposition to cover for them!
14. April 2026
Bewertung ohne vorherige Einladung
Antwort von Emmiera Group
We are sorry to hear that you are unhappy with the outcome of your recent furniture assessment.
Comfort is subjective and not something that we are unable to comment on. We are also unable to comment on any differences between the item you have received and the one that you tried in your retailer's store.
Our role as an independent company (we are paid for our services but not for the outcomes) is to assess if the furniture is to specification and performing as per manufacturer's guidelines.
If you remain unhappy with your furniture, please contact your retailer directly.
Professional Job done
Professional man came out and immediately saw what the problem was with our new chair and sofa. Legs not secure and on the wrong way. He quickly solved the problem and was very respectful of us and property. Thank you Emmiera
16. April 2026
Bewertung ohne vorherige Einladung
Antwort von Emmiera Group
Thank you very much for your kind feedback.
We are thrilled to hear that the engineer was able to quickly identify and resolve the issue with your chair and sofa, and that everything was put right to your satisfaction. It’s also great to know that he was respectful of both you and your property while carrying out the work.
Your comments are greatly appreciated and will be shared with the engineer and the wider team.
Thank you again for choosing Emmiera and for taking the time to leave your feedback.
This is the second time they have come…
This is the second time they have come to my rescue, to correct silly mistakes by household members. Both times, the repairs were carried out in a professional manner. I'm very glad they are on hand to really help. I have no problem highly recommending them.
17. April 2026
Bewertung ohne vorherige Einladung
Antwort von Emmiera Group
Thank you very much for taking the time to share your feedback.
We are delighted to hear that you have been pleased with the service on both occasions, and that the repairs were carried out professionally and to your satisfaction. It’s especially rewarding to know that our team has been able to assist you when needed and provide a reliable service you feel confident recommending.
Your kind comments are greatly appreciated and will be shared with the team.
Thank you again for your continued support and feedback.
Have a lovely Afternoon!
Engineer was very professional
Engineer was very professional, pleasant and tidy. Arrived on time.
17. April 2026
Bewertung ohne vorherige Einladung
Antwort von Emmiera Group
Thank you for your kind feedback.
We are delighted to hear that the engineer was professional, pleasant, and tidy, and that they arrived on time. It’s always great to know when our team is delivering the level of service we aim for.
Your comments are much appreciated and will be shared with the engineer.
Have a lovely Afternoon!
Came out to fix chair today only job…
Came out to fix chair today only job not completed as needed a longer slot so have to come back took day off work not impressed
16. April 2026
Bewertung ohne vorherige Einladung
Antwort von Emmiera Group
Thank you for your feedback.
We are sorry that our technician was unable to complete all repairs on his first visit.
While our technician was there, a new fault was discovered which we could not have pre-empted. Unfortunately, this meant there was insufficient time to fully resolve the issues.
This matter has been referred to your retailer and you should hear from them in the near future.
We understand the frustration you must be feeling however this was a matter beyond our control.
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