Emmiera Group Bewertungen 

Antwort von Emmiera Group

Vor 4 Tagen

Thank you for your 5-star review! We're glad you were happy with the service and that everything was completed quickly and efficiently. Your feedback means a lot to us, and we hope to assist you again in the future.

Antwort von Emmiera Group

Vor 4 Tagen

Thank you for your review! It's great to hear that the repair went well and that our technician provided first-class service. We'll make sure your feedback is shared with them, as recognition like this means a lot. Thanks again for your recommendation.

Antwort von Emmiera Group

Vor 4 Tagen

Thank you for your kind comments. We're glad we were able to arrange a next-day appointment and provide a prompt and efficient service. We appreciate you taking the time to share your experience.

Antwort von Emmiera Group

Vor 4 Tagen

Thank you for your review. We're delighted to hear that you received great service. Your feedback is greatly appreciated, and we're pleased we could provide a positive experience.

Antwort von Emmiera Group

Vor 4 Tagen

Thank you for taking the time to leave such a lovely review. We're pleased to hear that Ben was polite, friendly, and carried out the repair to such a high standard. Your comments are greatly appreciated, and we'll ensure your feedback is shared with him and his manager. Thank you for your support.

Antwort von Emmiera Group

Vor 4 Tagen

Thank you for taking the time to leave such a positive review. We're pleased to hear that our technician provided a professional service, carried out the necessary checks with care, and completed the work efficiently. We'll be sure to share your kind comments with the team. Thank you for your support.

Antwort von Emmiera Group

Vor 4 Tagen

Thank you for your kind comments. We're glad our representative's punctuality, friendly manner, and product knowledge made a positive impression. Your feedback is greatly appreciated, and we're pleased you were happy with the service provided.

Antwort von Emmiera Group

Aktualisiert vor 5 Tagen

Thank you for your positive review.

We're delighted to hear that your appointment was kept as scheduled and that the technician kept you informed with a courtesy call when he was just ten minutes away. It's great to know that you were pleased with the quality of the work carried out and that care was taken to protect your home by using floor coverings and keeping the area clean and tidy.

We're especially pleased that our technician polite and pleasant manner helped make your experience a positive one.

Thank you for taking the time to share your feedback. It is very much appreciated by the whole team.

Antwort von Emmiera Group

Vor 5 Tagen

Thank you for your wonderful feedback.

We're delighted to hear that Steve provided such a positive experience. Keeping customers informed is important to us, so it's great to know that his courtesy call to advise of a slight delay was appreciated.

We're also pleased that you were impressed with his professionalism, friendly manner, and the quality of his work. We'll be sure to pass your kind comments on to Steve, who will be delighted to receive such high praise.

A score of 10 out of 10 and your comments about both Steve and the company are truly appreciated. Thank you for taking the time to share your experience.

Antwort von Emmiera Group

Vor 5 Tagen

Thank you for taking the time to share your feedback. We are sorry to hear that you remain dissatisfied with your experience and appreciate the opportunity to address your concerns.

Following your report that the sofa arm would not hold its position, one of our technicians attended and inspected the mechanism. During the inspection, it was found that the ratchet lock teeth had not fully engaged. The technician adjusted both ratchets, confirmed they were engaging correctly, and quality-checked the operation before leaving. It was also explained at the time that, due to the length of this particular arm design, it must be pushed fully down for the ratchets to engage correctly.

We appreciate that you continue to experience concerns with the operation of the arm and understand your frustration. However, we would like to clarify that the technician's report reflects the findings and functionality observed during the visit. The report did not identify a component failure requiring replacement at that time.

We are particularly concerned by your suggestion that the technician was dishonest or deliberately submitted inaccurate information. Our technicians are experienced professionals who are expected to provide objective findings based on their inspection and testing. While we understand that customers may disagree with those findings, we do not believe it is fair to suggest that our technicians would intentionally misrepresent the outcome of an inspection.

Importantly, we have not dismissed your concerns. In recognition of the fact that you remain dissatisfied, a further inspection has already been arranged. This additional visit is intended to review the issue again and assess the operation of the mechanism in light of the concerns you have raised since the initial appointment.

Our objective is not to defend a previous report at all costs, but to ensure that any ongoing issue is fully investigated and, where a fault is found, appropriately resolved. The purpose of the follow-up appointment is to provide an independent reassessment and to determine whether any further action is required.

We hope this additional inspection will provide reassurance that your concerns are being taken seriously, and we encourage you to demonstrate the issue directly to the attending technician during the visit so that it can be fully assessed.

Antwort von Emmiera Group

Vor 5 Tagen

We're sorry to hear that you were dissatisfied with your sofa and the service provided.

Following your comments, we have reviewed the history of the visits carried out to your furniture.

On the first visit on 24 July, the reported issues were that the back frame was out of alignment, the rear Velcro fastenings were loose, and the recliner slouch position was not working correctly. Upon inspection, our technician identified a manufacturing fault with the KD brackets, which were not locking the back frame in place. To rectify this, new KD brackets were fitted, the back frame was secured and locked correctly into position, the rear Velcro fixings were refitted, and the furniture was realigned.

A further service request was raised on 29 September, and we attended on 3 November. The concerns reported were that the recliner was difficult to operate, would not stay reclined, and that there was a gap between the backs. Our technician found that the recliner felt stiff due to tension on the operating cable and that the back had come loose, causing the gap. The back was refitted to eliminate the gap, and the cable was adjusted to make the recliner easier to operate. Regarding the recliner not remaining in a partially reclined position, it was explained that this model is designed with two intended positions: footrest extended or fully reclined. Positions in between are not locking positions and will naturally return.

A third service request was raised on 4 December, with an inspection carried out on 17 December. The concerns reported were that the stitching did not line up and that the sofa was uncomfortable to sit on. Following inspection, the technician confirmed that the stitching was within manufacturing tolerances and explained that some variation can occur between two separate units. The inspection also found that one seat was used significantly more frequently than the other, resulting in the expected difference in seat softness. No manufacturing fault was identified during this visit.

We understand that you have since chosen to part exchange the sofa. However, based on the findings from our visits, adjustments were made where required and any identified faults were addressed. We are therefore disappointed to read that you feel the recliner issue could not be adjusted, as our records show that the recliner cable was adjusted during our visit on 3 November to improve operation.

We appreciate your feedback and wish you all the best with your new furniture.

Antwort von Emmiera Group

Vor 5 Tagen

Thank you for your kind feedback.

We're delighted to hear that you were very pleased with the service you received. Providing clear communication, convenient appointment options, and dedicated time slots is something we strive for, so it's great to know this helped make the process smooth and straightforward for you.

Most importantly, we're pleased that the issue was resolved to your satisfaction. Thank you for taking the time to recommend us.

Antwort von Emmiera Group

Vor 5 Tagen

Thank you for your feedback.

We're pleased to hear that the repair was completed quickly and efficiently and that the technician carried out the work without leaving any mess behind.

We also appreciate your comments regarding appointment times. We understand that receiving your time slot the day before isn't ideal for everyone, and we will ensure your feedback is shared with the relevant team as we continually review ways to improve our service and customer experience.

Thank you for taking the time to leave a review, and we're glad we could resolve the issue for you.

Antwort von Emmiera Group

Vor 5 Tagen

Thank you for taking the time to leave such a wonderful review.

We're delighted to hear that you were so pleased with the repair carried out by Phil. We'll be sure to pass on your kind comments to him, as we're sure he'll be pleased to know his skill, professionalism, and friendly approach made such a positive impression.

It's great to hear that the repair achieved a fantastic result and that the advice and information provided were helpful. Customer satisfaction is always our priority, so knowing you would use our services again and recommend us to others is greatly appreciated.

Thank you again for your recommendation and support.

Antwort von Emmiera Group

Vor 5 Tagen

Thank you for your positive feedback.

We're very pleased to hear that you were happy with the service you received. It's great to know that our technician was polite, thorough, and took the time to explain and demonstrate all the work carried out on your sofa and armchair.

We believe it's important that our customers fully understand the repairs completed, so we're delighted that you found the explanations helpful and informative.

Thank you for taking the time to share your experience. Your kind comments are greatly appreciated, and we hope you enjoy your furniture for many years to come.

Antwort von Emmiera Group

Vor 5 Tagen

Thank you for your review.

We're delighted to hear that both engineers who attended left such a positive impression. We pride ourselves on providing professional, friendly, and knowledgeable service, so it's great to know that your experience reflected this.

We'll be sure to pass your kind comments on to the engineers involved, who will be pleased to hear their efforts were appreciated.

Thank you for taking the time to share your feedback.

Antwort von Emmiera Group

Vor 5 Tagen

Thank you for your fantastic review.

We're delighted to hear that you received excellent service from start to finish and felt that the repair represented good value for money. Providing reliable, professional upholstery repairs is something we take great pride in, so it's especially rewarding to receive such positive feedback.

We'll be sure to pass your kind comments on to Andy, who will be thrilled to know that his work and service were so highly appreciated.

Thank you for your recommendation and for taking the time to share your experience. Your support means a great deal to the entire team.

Antwort von Emmiera Group

Vor 7 Tagen

Thank you for your review.

We're delighted to receive your 5-star rating and couldn't ask for a better summary of your experience! Knowing that you were happy with every aspect of the service means a great deal to us.

Thank you for taking the time to share your feedback. We will be sure to pass your comments on to the team, who will be pleased to know their efforts were appreciated.

Antwort von Emmiera Group

Vor 7 Tagen

Thank you for taking the time to leave your feedback. We sincerely apologise for the missed appointment and the frustration this has caused.

Unfortunately, the technician assigned to your appointment became unwell on the morning of the visit and was unable to attend. As weekend appointments are covered on an overtime basis, our office was not open at the time, which meant we were unable to contact you to advise of the cancellation. We fully appreciate that this is not the level of service you should expect and understand your frustration after waiting in throughout the afternoon, particularly on a Saturday when your time is valuable.

We acknowledge that the appointment had been confirmed and appreciate that you had made arrangements to be available during the scheduled time slot. We also recognise that receiving no communication regarding the non-attendance understandably added to your disappointment.

Please accept our sincere apologies for the inconvenience caused. We welcome the opportunity to discuss this matter further and will be happy to review your concerns when you contact the office. Your feedback has been noted and will be used to help improve our communication processes moving forward.