So I have had these guys out for two different sofa's supplied by Furniture Village and have to say the engineers are knowledgeable and very professional. We had a chap today and he knew so much about... Mehr ansehen
Unternehmen hat geantwortet
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Das sagen Bewerter
Arrived on time . Very friendly engineer . Took his shoes off even though we said he didn’t need to as wood floors . Inspected the sofa recliner issue went out to his van came back and put sheet down... Mehr ansehen
Unternehmen hat geantwortet
Great service, customer call centre very easy to deal with and informative. Emails sent giving booking dates and text messages sent out giving time slots night before. The fitters called me on route... Mehr ansehen
Unternehmen hat geantwortet
Excellent service throughout. We had to wait for a new part, once that came through, the engineer came within a short space of time. He fitted the part efficiently and now the chair is in full work... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
We are the largest National Furniture Repair company, and we carry out repairs to all types of furniture. We are the most competitive on price, work to the highest standards and the most efficient repairer in the industry. Please note: Emmiera Group are a privately owned furniture repair company that carries out inspections and repairs independently at the request of retailers and manufacturers. Reviews in relation to your delivery, furniture insurance/warranty, or anything outside of the service received specifically from Emmiera Group should be directed towards the retailer.
Kontaktinformationen
Vereinigtes Königreich
- emmieragroup.com
4,6
Hervorragend
11.728 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 97 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
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I think 5 stars for everything says it…
I think 5 stars for everything says it all
16. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Emmiera Group
Thank you for your review.
We're delighted to receive your 5-star rating and couldn't ask for a better summary of your experience! Knowing that you were happy with every aspect of the service means a great deal to us.
Thank you for taking the time to share your feedback. We will be sure to pass your comments on to the team, who will be pleased to know their efforts were appreciated.
No show
As of 18.10 Saturday 17th October no-one has of yet turned up for our 12-6 pm appointment on behalf of dreams for our mattress.
We are now going out as have plans!!
Fuming is beyond words as i have waited in all afternoon on a Saturday when i have a million other things i could have been doing!!!
The appointment was confirmed by text on friday evening and was also confirmed on the manage your appointments page on your site with a booking reference of 2873677 (which i have taken a snapshot of for proof)
I have had no courtesy of a text or a phone call this afternoon to say they would not be able to attend so I could have made alternative arrangements.
My wife or i will be in contact with your office on Monday morning looking to seek compensation for a broken appointment resulting in waiting in on our much valued time
Extremely poor showing by emmiera group.
17. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Emmiera Group
Thank you for taking the time to leave your feedback. We sincerely apologise for the missed appointment and the frustration this has caused.
Unfortunately, the technician assigned to your appointment became unwell on the morning of the visit and was unable to attend. As weekend appointments are covered on an overtime basis, our office was not open at the time, which meant we were unable to contact you to advise of the cancellation. We fully appreciate that this is not the level of service you should expect and understand your frustration after waiting in throughout the afternoon, particularly on a Saturday when your time is valuable.
We acknowledge that the appointment had been confirmed and appreciate that you had made arrangements to be available during the scheduled time slot. We also recognise that receiving no communication regarding the non-attendance understandably added to your disappointment.
Please accept our sincere apologies for the inconvenience caused. We welcome the opportunity to discuss this matter further and will be happy to review your concerns when you contact the office. Your feedback has been noted and will be used to help improve our communication processes moving forward.
Excellent service
Excellent service. The parts came to my house beforehand and on the day they were coming out the gentleman rang me up to say he’s on the way. He fixed the issue within 20 minutes. Would definitely recommend Emmiera Group.
14. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Emmiera Group
Thank you for your wonderful feedback.
We're delighted to hear that you were pleased with the service provided. It's great to know that the parts arrived beforehand, you received a courtesy call when the technician was on the way, and that the issue was resolved quickly and efficiently.
We will be sure to pass your kind comments on to the technician, who will be pleased to hear that their communication and workmanship were appreciated.
Thank you for taking the time to share your experience and for recommending Emmiera Group. We really value your feedback and look forward to being of assistance again should you ever need us.
Very pleased with the service provided
Very pleased with the service provided. The engineer messaged to give a rough time. Then messaged again with an update. Right throughout the process we've been kept informed.
Engineer was very friendly and did a very good job
13. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Emmiera Group
Thank you for your positive feedback.
We're delighted to hear that you were so pleased with the service provided. Keeping our customers informed throughout the repair process is extremely important to us, so it's great to know that the engineer's updates and communication were appreciated.
We're also pleased to hear that the engineer was friendly, professional, and completed the repair to a high standard. We will be sure to pass your kind comments on to them.
Thank you for taking the time to share your experience. Your feedback is greatly appreciated.
Excellent technician
Excellent technician. Very knowledgeable, courteous and considerate.
Good communication from the head office too
15. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Emmiera Group
Thank you for your excellent feedback.
We're delighted to hear that you were pleased with the service you received. It's great to know that our technician was knowledgeable, courteous, and considerate throughout the visit, and that you were happy with the communication provided by our head office team.
We will be sure to pass your kind comments on to everyone involved, as feedback like this is always appreciated and helps recognise the hard work of our staff.
Thank you for taking the time to share your experience. We really appreciate your recommendation and support.
Excellent service
Excellent service, booked in advance, then e-mailed confirmation and a reminder. The engineer was respectful and worked in a clean manner, nice guy.
15. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Emmiera Group
Thank you for your excellent feedback.
We're delighted to hear that you were happy with the service provided. It's great to know that the booking process was straightforward, with confirmation and reminder emails keeping you informed ahead of the appointment.
We're also pleased to hear that the engineer was respectful, worked cleanly, and made such a positive impression during the visit. We will be sure to pass your kind comments on to them.
Thank you for taking the time to share your experience. Your feedback is greatly appreciated.
Armrests sorted !
The very pleasant upholsterer arrived earlier than expected and quickly assessed the problem left by the delivery boys ... armrests not fitted properly. He fixed the problem on both sofa and chair and was on his way within 10'. Excellent service. Thank you.
16. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Emmiera Group
Thank you for your excellent feedback.
We're delighted to hear that you were pleased with the service provided. It's great to know that our upholsterer arrived promptly, quickly identified the issue, and was able to resolve the problem with both the sofa and chair efficiently.
We take great pride in providing a professional and effective repair service, so it's wonderful to hear that your experience reflected this. We will be sure to pass your kind comments on to the technician, who will be pleased to know their work was appreciated.
Thank you for taking the time to share your experience. Your feedback is greatly valued.
The upholsterer who came to inspect the…
The upholsterer who came to inspect the new sofa was very professional, shoe covers on the new carpets & was very tidy and efficient at rectifying the new screws on the base/foot section. Thanks Warren
14. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Emmiera Group
Thank you for your positive feedback.
We're delighted to hear that you were pleased with the service provided by Warren. It's great to know that he was professional throughout the visit, took care to protect your home by wearing shoe covers, and completed the repair efficiently and tidily.
We take pride in delivering a high standard of customer service and workmanship, so it's wonderful to hear that your experience reflected this. We will be sure to pass your kind comments on to Warren, who will be pleased to know his efforts were appreciated.
Thank you for taking the time to share your experience.
Initial enquiry dealt with efficiently…
Initial enquiry dealt with efficiently followed up by a visit from a knowledgeable technician who examined my recliner control. The new part was delivered one week prior to fixing which was completed effectively on the specified date and time.
Whole process was painless but quite expensive
15. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Emmiera Group
Thank you for your feedback.
We're delighted to hear that your initial enquiry was handled efficiently and that our technician was able to diagnose the issue with your recliner control. It's great to know that the replacement part was delivered in advance and that the repair was completed as scheduled, making the process as smooth and hassle-free as possible.
We also appreciate your comments regarding the cost. While pricing is typically agreed in advance by the retailer or manufacturer that appoints us, we value all feedback and will take your observations on board.
Thank you for taking the time to share your experience. We are pleased that, overall, the repair process was completed effectively and to your satisfaction.
AVOID EMMIERA GROUP: EXPENSIVE, DAMAGING AND DEEPLY FRUSTRATING
Avoid Emmiera Group. What should have been a straightforward leather sofa restoration and dining-chair re-covering became an expensive, damaging, and deeply frustrating ordeal. We paid more than £800 upfront, took several days off work for five technician visits, and spent seven weeks without usable seating, yet the work remains unresolved.
The supplied material did not match the sample we initially selected, so the chairs could not be repaired when the technicians came to work on the sofa. We therefore had to wait for additional samples and another appointment. During the attempted chair repairs, the old covering was removed so roughly that some of the foam came away. A screwdriver, hammer, and hand staple gun were used, leaving a multitude of exposed staples beneath the cushions, as well as serious scratches, dents, and chips across all six wooden chair frames.
After we complained, a second technician assessed the damage and immediately acknowledged the poor workmanship. During a subsequent collection, the technicians again commented on the poor workmanship and damage. The cushions were then returned to the workshop for further repairs. Although we were told the work would take no more than four weeks, we were left without usable dining chairs or sofa seating for seven weeks.
Communication and coordination were also extremely poor. We experienced long waits for appointments, and technicians repeatedly arrived without the instructions or materials promised by the office. We had to explain the same problems again and again. Even after receiving written confirmation that our sofa back would be assessed and repaired at home, the attending technicians knew nothing about the arrangement and were not equipped to complete the work.
Despite receiving photographs, technician assessments, and ample opportunities to resolve the issues, Emmiera Group has not provided a satisfactory outcome. The company’s claim to repair furniture “to the highest quality on the first visit” could not be further from our experience. We paid in full but were left with damaged furniture, wasted time, and broken trust.
Based on our experience, we strongly advise others to avoid Emmiera Group. We have uploaded photographic evidence of the poor workmanship and resulting damage to Google Reviews.
21. September 2026
Bewertung ohne vorherige Einladung
Antwort von Emmiera Group
Thank you for taking the time to share your feedback. We are genuinely sorry to learn that you were dissatisfied with your experience and regret the frustration this situation has caused.
We take all customer concerns seriously and have carefully reviewed the matters you have raised. While we acknowledge that there were delays, multiple visits, and communication issues throughout the course of the repairs, we would like to clarify that we have responded directly to you via email regarding your concerns and the points raised in your review.
We recognise that the repair process did not progress as smoothly as either party would have expected. Where concerns regarding workmanship and furniture condition were raised, these were investigated and follow-up visits were arranged to assess and address the issues reported. We also appreciate that extended timescales and the need for several appointments would have caused inconvenience, particularly where time had to be taken away from work and furniture was unavailable during the repair process.
We understand your disappointment regarding communication and coordination and accept that there are aspects of this case that could have been handled better. Customer feedback, both positive and negative, is important to us and helps us identify opportunities to improve our service.
As this matter has been discussed directly with you and we have already provided a detailed response by email, we feel it is more appropriate to continue any further discussions through that channel to ensure all aspects of your concerns can be properly addressed.
We are sorry that your experience did not meet your expectations and thank you for bringing your concerns to our attention.
Excellent service
Arrived on time, friendly whilst being professional. Took time to explain what the problem was then went on to fix it to a high standard. Can't fault
12. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Emmiera Group
Thank you for taking the time to leave your feedback.
We're delighted to hear that our technician arrived on time, was both friendly and professional, and took the time to explain the issue before carrying out the repair. It's great to know you were pleased with both the service provided and the standard of the repair.
We really appreciate your kind comments and will be sure to pass your feedback on to the technician involved. Thank you for your support. 😊
Great experience
Great experience. Good communication ahead of the repair visit, turned up on time, friendly technician who made a first class repair to the damaged hinge
14. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Emmiera Group
Thank you for taking the time to leave such positive feedback.
We're delighted to hear you had a great experience from start to finish. It's fantastic to know that communication before the appointment was clear, our technician arrived on time, and that you were pleased with both their friendly approach and the quality of the repair carried out.
Your comments are greatly appreciated, and we'll be sure to pass your kind words on to the technician. Thank you for your support, and we're pleased we could get your hinge repaired to such a high standard. 😊
Jason was amazing and he knew what he…
Jason was amazing and he knew what he was doing and completed the job within the time frame he gave me when he briefed me about the job.
It was a 3 seater sofa and very heavy, and the company should have sent 2 people.
Overall very happy with Jason’s work.
6. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Emmiera Group
Thank you for taking the time to leave such a lovely review. We're delighted to hear that Jason provided such a positive experience, keeping you informed throughout the repair and completing the work within the timeframe he promised.
We appreciate your feedback regarding the 3-seater sofa and understand your concerns about the weight of the furniture. Your comments will be shared with the relevant team for review.
It's fantastic to know that, overall, you were very happy with Jason's workmanship. We'll be sure to pass on your kind words to him.
Thank you again for your feedback and support.
Helpful and efficient
The engineer was very efficient and helpful. He steamed out the dent in chair arm, caused by foam being squashed in transit, and also explained how to use the angle recline lever ( which the delivery team had omitted to do)
Appreciate also that he removed his shoes without being asked, as I have quite a new pale carpet
12. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Emmiera Group
Thank you for taking the time to leave such a positive review. We’re delighted to hear that our technician was able to resolve the issue with your chair and explain the recline function clearly.
It's especially pleasing to know that his professionalism, efficiency, and consideration for your home, including removing his shoes without being asked, made such a positive impression.
We will be sure to pass your kind comments on to him. Thank you again for your feedback.
It is just a symbolic service
It is just a symbolic service - they are not doing and legitimate job - they do show off - they are saying they did correction in response - actually no, I have signed only that only service man does not give any harm
12. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Emmiera Group
Thank you for your feedback. We're sorry to hear that you were disappointed with your experience.
Having reviewed the records for this visit, the job was raised on 7 October regarding a concern with the 2-seater mechanism rocking/tilting, and an appointment was arranged for 12 October. Upon inspection, our technician identified that the left-hand-facing inside back had not been fitted correctly. The inside back was removed and refitted, after which the repair was inspected by you and confirmed as satisfactory before the technician left.
While we appreciate that perceptions of service can differ, we can confirm that corrective work was carried out during the visit to address the issue reported to us. We are, however, sorry that the service did not meet your expectations.
Thank you for taking the time to share your feedback.
Jamie our technician was great
Jamie our technician was great, repaired our issue with great care and made sure everything was as it should be before he left thank you so much
12. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Emmiera Group
Thank you for taking the time to leave such positive feedback. We're delighted to hear that Jamie provided a great service, carried out the repair with care, and ensured everything was working exactly as it should before leaving. We'll be sure to pass your kind comments on to him, as we know he'll appreciate the recognition.
We're pleased we could resolve the issue for you, and thank you again for sharing your experience.
Good service
Good service. Fixed the problem within minutes
13. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Emmiera Group
Thank you for your review. We're pleased to hear that the service you received was good and that the problem was fixed within minutes. It's great to know the issue was resolved quickly and efficiently.
Thank you for taking the time to share your experience.
Great service
Technician arrived when advised. He removed his shoes on entry to our property which was very respectful. He inspected to problem reported and then proceeded to rectify it very professionally. Thank you for your swift response and rectification.
12. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Emmiera Group
Thank you for taking the time to leave such wonderful feedback. We're delighted to hear that the technician arrived as advised and that you appreciated the care and respect shown when entering your home.
It's great to know that the issue was inspected thoroughly and rectified professionally, and that you were pleased with the swift response from our team. We'll be sure to pass your kind comments on to the technician.
Thank you again for sharing your experience.
Great Company
Excellent advice and knowledge on solving my sofa cushions issue.
Professional and reliable time wise and competence in their solution
13. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Emmiera Group
Thank you for taking the time to leave such positive feedback. We're delighted to hear that you were pleased with the advice and knowledge provided to resolve the issue with your sofa cushions.
It's great to know that you found the service professional, reliable, and delivered within the agreed timescales. We always aim to provide effective solutions and a high standard of customer care, so your comments are very much appreciated.
Thank you again for sharing your experience.
Technician very friendly and polite
Technician very friendly and polite. Couldn't praise him high enough. Persevered until he rectified the issue.
12. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Emmiera Group
Thank you for taking the time to leave such positive feedback. We're delighted to hear that the technician was friendly, polite, and provided such excellent service.
It's especially pleasing to know that he persevered until the issue was fully resolved. Our technicians take great pride in finding the right solution for our customers, and we're glad this commitment was reflected in your experience.
We'll be sure to pass your kind comments on to him, and thank you again for your recommendation.
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