The company recommended a fan and delivered it the next working day. It is fitted now in to my bathroom window and works fine. A good service.
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
Customer service makes this experience 5 out of 5. Dealt with a lady called Natalie that went the extra mile finding out everything we needed with a ventilation system and kept her awesome attitude... Mehr ansehen
Absolutely first rate level of service and expertise. Geoff went completely 'above and beyond' in his efforts to get the complicated extraction system to work clearly he has years of experience in th... Mehr ansehen
Great experience , usually use another retailer but with Efans quick response and help as our first choice was obsolete . we placed the order with no regrets. 400mm fan received , installed and will u... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
We are the online store for ventilation & heating equipment. Free UK delivery, free expert advice and great deals on the best range of fans, air terminals & heat recovery units.
Kontaktinformationen
Vereinigtes Königreich
- 0161 818 2050
- hello@efans.co.uk
- efans.co.uk
4,8
Hervorragend
341 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Great service & responded timely to a…
Great service & responded timely to a query. Reasonable price also. Overall, very pleased.
4. März 2025
The items were lost by the delivery…
The items were lost by the delivery company but after requesting an update the replacements arrived the day after.
12. März 2025
Antwort von eFans Direct
Thanks for your review! We’re sorry for the initial delivery issue, but we’re really glad we could get the replacements to you quickly. We always aim to resolve any problems as fast as possible, and we appreciate your patience and understanding.
If you ever need anything else, feel free to reach out.
Best wishes
Natalie
They did what they said they would do…
They did what they said they would do no issues good service
27. Februar 2025
Great for businesses
Good delivery, well packaged, fast, correct order with easy to access commercial invoice
5. Februar 2025
Antwort von eFans Direct
Great to hear everything arrived quickly and smoothly! We really appreciate your feedback and are always here if you need anything. :)
Best wishes,
Natalie
Product delivered on time and in…
Product delivered on time and in excellent condition
10. Februar 2025
Bewertung ohne vorherige Einladung
Antwort von eFans Direct
Glad to hear your order arrived on time and in perfect condition! Thanks again.
Best wishes,
Natalie
Excellent Service and Smooth Ordering Process
I recently placed an order with eFans Direct, and I couldn’t be happier with the experience. The team, especially Natalie, was incredibly helpful and responsive throughout the process. They provided detailed drawings for approval, ensuring everything was exactly as needed before production.
Communication was prompt, and once I confirmed the design, the order was sent into production without delay. Their professionalism and efficiency made the entire process seamless. I highly recommend eFans Direct to anyone looking for quality custom products and excellent customer service.
16. Januar 2025
Bewertung ohne vorherige Einladung
Antwort von eFans Direct
Thank you for such a fantastic review! We’re thrilled to hear you had such a great experience with us, and we’ll be sure to pass your kind words on to Natalie. Providing a smooth and professional service is what we strive for, so it’s great to know we hit the mark!
We really appreciate your recommendation and look forward to working with you again in the future.
Thanks
Kerry
Great value and very efficient…
Never dealt with them before but would certainly do so again. Very easy and quick delivery. Good price as well.
8. Oktober 2024
Bewertung ohne vorherige Einladung
Antwort von eFans Direct
Thank you so much for your lovely review! 😊 We’re thrilled to hear you had such a great experience.
Thanks
Natalie
Excellent service from start to finish
Excellent service from start to finish. First parcel contained a broken part but a replacement was sent out immediately without any hassle. The order was very low value but, nevertheless, was treated as urgent. Well done and thanks.
17. Februar 2025
Bewertung ohne vorherige Einladung
Antwort von eFans Direct
Thank you so much for your kind review Robbie! 😊 We’re really glad we could sort the issue quickly for you and that you felt well looked after, no matter the order value.
We appreciate your support—thanks again!
Best,
Natalie
Great works does the job noote…
Great works does the job no more condensation or mold
20. Februar 2025
Bewertung ohne vorherige Einladung
would of been top points but lack…
would of been top points but lack comms i had to chase the order up as i was waiting to install the fan and the duct the grill they where waiting for it when i contacted them the did send the rest out and the grill came a couple days later so
keeping the customer informed is the most important for us it was purchased in january not sure of the date
20. Januar 2025
Bewertung ohne vorherige Einladung
Antwort von eFans Direct
Thanks for your feedback! Sorry for the communication issues —we completely understand how important it is to stay updated. We’ll take this on board to improve in the future. Glad to hear you got everything in the end, and we really appreciate your support!
Best wishes,
Kerry
Good service.
20. Februar 2025
Bewertung ohne vorherige Einladung
I have found the company to be very…
I have found the company to be very helpful supplying me with a one off bespoke ceiling grill.
20. Februar 2025
Bewertung ohne vorherige Einladung
Fast delivery of an awkward size…
Fast delivery of an awkward size product. Good value and good service.
14. Februar 2025
Bewertung ohne vorherige Einladung
Great Service
from the initial search for the product to delivery the company have been faultless
20. Februar 2025
Bewertung ohne vorherige Einladung
Product was as good as expected A+
20. Januar 2025
Antwort von eFans Direct
Hi Lawrence
Thank you for your feedback—we appreciate you taking the time to share your experience.
I had a look into your order, and I can see that it was placed on 20 January 2025 at 13:29pm. Our Next Day Delivery guarantees next-day for orders placed before 11am, and since your order was placed after this cutoff, it was processed the next working day and delivered on 22 January at 08:28am.
We understand how important timely deliveries are, and we’re really sorry if this wasn’t clear at checkout. We’ll take your feedback on board to make sure our express delivery cut-off times are as clear as possible.
If there’s anything else we can do for you, please don’t hesitate to contact us
Many thanks,
Natalie
E Larkin
We used to suffer quite badly with black mould, but after fitting the ceiling fan last year there has been none. I found it easy to assemble and fit with clear instructions. A good product and would highly recommend.
10. Mai 2024
Bewertung ohne vorherige Einladung
Antwort von eFans Direct
Thank you so much for your lovely review! 😊 We’re thrilled to hear that the ceiling fan has made such a difference in tackling black mould. Glad you found it easy to install too!
Thanks
Natalie
easy to use web site
easy to use web site
materials arrived on time
material exactly as described
end price as shone no hidden extras
22. Januar 2025
Antwort von eFans Direct
Thank you for your review! 😊 We’re so glad you found the website easy to use and that everything arrived on time as expected.
Best wishes
Natalie
Excellent product
5. September 2024
Bewertung ohne vorherige Einladung
PIV fan supplied.
I ordered a PIV fan. This was delivered promptly and in good order. It is a Vent Axia unit and has made a tremendous difference to our quality of life. We have an old stone house on Dartmoor and were plagued by mould and condensation. Since fitting the fan these problems have all but disappeared. We get up in the morning with new vitality, it is wonderful.
18. April 2024
Bewertung ohne vorherige Einladung
Antwort von eFans Direct
Hey Richard,
That's great to hear! We’re so happy that the Vent Axia PIV fan has made such a positive difference in your home and daily life.
Thanks
Natalie
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