eCapital Freight Factoring Bewertungen 

Ayala is always helpful and goes out of her way to get what I need done. Overall awesome experience best account manager.

Our experience with eCapital has been extremely disappointing. As a trucking company, we work hard to provide timely and professional service to our customers. We submit our invoices promptly, ensure all required documents are uploaded correctly, and do our part to keep the payment process moving smoothly. In return, we expect timely funding, clear communication, and reliable customer support.
Unfortunately, that has not been our experience. While eCapital is always prompt when it comes to deducting its fees and charges, the same level of efficiency is not reflected in its service. Payments are often delayed, and obtaining updates on the status of funding can be very difficult. Calls frequently go unanswered, messages are not returned in a timely manner, and we are often told to wait until "today" or "tomorrow," only to face further delays. In many cases, we spend a significant amount of time following up on payments that should have already been processed. When technical issues or processing errors occur, we are not proactively informed. Instead, we are left to discover the issue ourselves after repeated attempts to contact support. This lack of communication creates unnecessary stress and impacts our business operations. A factoring company should help improve cash flow, not create additional uncertainty and delays. We have fulfilled our responsibilities by submitting invoices and supporting documents on time, yet the funding process often takes much longer than expected without adequate explanation.
At this point, we are very dissatisfied with the overall service and support we have received. If eCapital is unable to provide the level of professionalism, communication, and timely funding that businesses require, we respectfully request a termination letter so that we may seek a factoring partner that can better support our operational needs. We hope this feedback is taken seriously and leads to meaningful improvements for current and future customers.
Thank you.
Sukhveer Cargo Lines Inc.

TERRIBLE DICEN UNA COSA Y ES OTRA Y COMO YA FIRMAS EL CONTRATO ESTAS OBLIGADO A HACER LO QUE ELLOS DICEN ES UNA DESGRACIA

Ruth DuPlessis has been an outstanding Account Manager. She is always professional, responsive, and genuinely committed to providing excellent service. Her knowledge, attention to detail, and willingness to help make every interaction smooth and stress-free.

Thank you, Ruth, for your exceptional support and dedication. It has been a pleasure working with you, and your efforts are truly appreciated. Keep up the great work!

They were great made sure that I was well taking care of. Also when, I felt like something wasn’t discuss they reached to make sure my every need was met. Overall their a great company

Thank you, Ruth. I appreciate all you do. You’re very professional and you make sure I get my funding in on time.

Great service

They have verry helpful and friendly agent with good service, I want to say Thank you to my agent Ruth DuPlessis .

Staff members and customer service is great

Great experience working with eCapital. Fast funding, smooth process, and very responsive support team. Everything has been professional and easy from the start. Highly recommend!

Takes long to get pay and invoicing is not as quick as they tell before you sign up with them and takes forever to get someone to call you once they get you to sign the contract

My experience with eCapital so far has not been what I expected, and I believe it’s important to clarify what this review is actually based on.

I was asked to leave a review immediately after signing the contract. At this stage, I cannot provide any feedback on operations, since I have not even started factoring yet. Reviews should normally reflect real performance over time.

However, since I was asked, the only thing I can evaluate is the onboarding experience — and that has not been the best.

From the beginning, I clearly explained that my main issue with my previous factor (WEX) was limited credit and the need for higher limits with concentration.

I was told that Kodiak had already been reviewed, that concentration was not an issue, and that a credit line in the range of $75K–$100K was available. This was presented as something already in place, not as a possibility or something pending approval.

Based on that understanding, I proceeded with the application and contract.

However, right before the buyout was finalized, I was informed that I would be starting with only a $30,000 credit line. That was not what had been communicated before signing.

I immediately pushed back and explained that $30K would not work for my operation and would actually put me in a worse position than I was with WEX. I was told that increasing the credit too quickly could cause the deal to fall apart.

My position was clear: if the structure doesn’t work, the deal should not move forward. I cannot operate under conditions that don’t match what was previously communicated.

Despite that, the process continued as if I was expected to adjust.

Additionally, there is an important contract term that future carriers should carefully evaluate before entering.

The agreement includes a 5% termination fee based on the total credit line, not on usage. I personally identified this after reviewing the contract in detail, and in my opinion, this is a key factor in the decision-making process.

For example, a $100,000 credit line represents a $5,000 exit cost, regardless of how much is actually used. As credit increases, so does the cost of flexibility.

This is not a complaint, but rather something that should be clearly understood and considered beforehand, since it directly impacts your ability to scale and exit when needed.

To be fair, the credit line was eventually increased, but only after I pushed back firmly. That alignment should have existed from the beginning, not after the client escalates the issue.

Overall, the onboarding process lacked transparency. Key details were either unclear or only surfaced after commitment, which creates unnecessary risk and stress for carriers.

This is the worst factoring company. Do not factor with them !!!!!! You will be sorry. The people don't care if you need to pay bills. They work from home so they work if they want to. They lie and say if u turn in a load before 1pm u will get funded the same day. It's a total lie. Just a scam. They will hold you on a contract and not let you go. When you ask for the ending of your contract they won't even respond to you. Horrible company.

Your kindness and , sincerity friendly tone

Mrs Sam and Mrs Sherry have been very helpful. Their knowledge has allowed us to change our minds when we thought we made a mistake moving to E Capital.

Mrs Amanda has been very professional

I would urge all truckers tovstay away from this company, my business partner has been trying to leave for over 2 tears and they are making it impossible, they no longer take our calls or keep saying the peeson responsible has been in leave all these years,

Terrible communication skills. Hard to transfer funds One and done attitude about business dealings

all the concerns i had were answered with a copy of the contract which i already had. waste of time and wish i could get out of it but now i am stuck