DPD Bewertungen 

Terrible service,
I sent a package and they placed a completely wrong label on it, now it arrived in another country than it was meant to go to.
Calling and email also gives me no answer. So the customer service is unreachable for me.

Definitely wont be returning to their service again.

Yesterday I was expecting the delivery an order. I received a notification in the morning stating that the parcel would be delivered between 11:46 and 12:46. At 11:18 I received a call from your deliveryman who informed me that he would deliver the package within the next two minutes (the communication was not easy because of linguistic barriers). From the window I saw him parking in front of my place and looking for the items in the van. Then, inexplicably he left and I immediately received a notification from DPD that the order could not be delivered. I tried to call their customer service and nobody answered (I later tried several times, holding the line to up to 45 minutes and nobody answered; please, keep in mind that I have evidence for my claims). I then tried to send SMS and call back the number from which your deliveryman had called me. When he answered the call he started mocking me making childish noises. I then sent him another SMS informing that I would report his behavior. From then, he started insulting me and threatening me. These are some of the highlights of his messages: “Tisztelettel, mert kihúzom a beled!” and “Ahhoz kevês vagy.. bevándorlo.”

Insulting and threatening customers should not be part of the work ethics of a reputable company, not to mention the shameful use of xenophobic and racist language used by their employees.

I only used them once but NEVER EVER. The website and mobile app is not user-friendly at all, its difficult to navigate, payment option did not work for hours. The customer support is terrible, and there was no pre-notification of the package to be picked up from my home. But I received an email about package being successfully picked up by the driver, which wasn't even true. Nobody rang the bell, nobody called me, so again, I had to spend long time to call the customer support and explain them the situation. Basically I wasted 2 days of hours of work with a simple task and the package is still with me. The only good thing is that they have a first time promo on the first delivery, but if the system does not work, its pretty useless.

Terrible. Watched my driver arrive. Didn’t come up to my door. Snapped a picture of the front door and took off before I could run down. Paid an extra £10 to have it delivered today and now I have to wait the whole weekend. Ridiculous. Can’t get ahold of anyone either so don’t bother trying.

Terrible. They give the wrong pickup address and dont respond to questions before the time they hold the package runs out.

3 packages all 4 weeks late

I have called customer service 7 times. 7 times!!!

Everytime they say they will try to deliver the next day and that I will get a notification (I changed to an Automated delivery box even before the first call)

Apparently after 2 week of not delivering there, then they realised that the box was full, so I had to change to a pickup point. 2 weeks later, still not delivered to the pickup point. I have been calling every 3 days

I would like financial compensation at this point, I was expecting urgent medical devices and I'm paying for this delivery. I can understand that it's the holidays. But to not have a delivery to an automated box in 4 weeks is absurd and ridiculous

There is some serious problems going on there

When I wasn't home the courier called me that he's going to drop the package at a parcelshop. When I picked up the package it was severely damaged (he clearly slammed the door of the van multiple times on the package). This happened three different times and every time it's the same damage most likely out of spite. Another time when I was home by the time I got down the stairs the courier was gone and my package was opened up with a knife and scattered on the ground. They never pick up the phone or reply to an e-mail. I don't know if they are just this incompetent or someone is using the company to launder money.
And beware that La Poste will sometimes hand over the parcels to DPD.

I never got my package, they are not answering the phone and not responding to emails! An absolute disgrace!!!

This place is a joke!
They only pick up the phone if you call them at least 10 times in a row. They don't answer to e-mails. When you get lucky and reach them, they will tell you what you want to hear. I called them 2 times after my parcel was at their depo for 8 days without a single delivery attempt. They told me it will arrive to my adress the next day. Nothing happend. Called them again, they told, me that it will be delivered during the actual week, and they reassured me that they wont send it back. I even offered that i can go to the depo and get it myself, but they told me that it is not an option. The next day they sent my parcel back, which i already payed for. I bought the item in a promotion, but if they send it back, i have to order it again and the promotion is no longer available. Never would I ever use their services again. Avoid them by any cost

So I was at home. I work in IT I work from home. I have been waiting for my package for more then a week so I am constantly checking where my package is. Today for my suprise it said I refused to accept the package and they are sendig it back to the sender... I WAS HOME ALL DAY, THEY DID NOT CALL DID NOT RING and then they decide I refused to get my package???

Package undelivered because:
>We were unable to deliver your parcel and had to return it to the depot as your address is incorrect

However, the address is 100% correct. Moreover, I have provided the gate telephone number and my own mobile number and never received a phone call. I tried calling DPD and after listing to a very very long introductory automated message, I then was played another automated message indicating that all agents were unavailable and that I should use the website.

This is the worst delivery company I have ever had to deal with. I will never ever get anything delivered through them again nor order from anywhere that only offers them as a delivery option. Frankly, this appears to be an exceptionally poorly run, pathetically immature business.

Pick up point address was horribly wrong.
I have received 2 texts about the address- which was incorrect as I have mentioned. Delivery time was okay on other hand.

Despite being home, received a message that no one was home for delivery. Received no contact, no one rang doorbell, no one knocked. It was not true that no one was available, delivery was not even attempted. Had to drive miles for parcel pickup.

Az ügyfélszolgálatuk,az ügyintézésük (Anett kolléganőjük semmiben nem tud segíteni a telefon végén), sikertelen kézbesítést jelent a csomagkövetésük,úgy hogy a futáruk több napon keresztül meg se jelenik az adott címen és semmit nem tesznek azonkívül hogy elismerik hogy használhatatlan a rendszerük

Terrible company, nobody answer any call after 3 weeks

When ordering anything online I dread seeing that the courier company used by the seller is DPD. I have had over 10 'deliveries' made by them and can speak with good authority. 8 out of the 10 times the package was attempted to be delivered on 3 occasions, according to DPD. This is an outright lie - nobody rang our bell or called my mobile to even attempt. To make matters worse, they then ask you to collect in person from the depot that is 10km outside Budapest and is inaccessible by public transport.
On the two occasions we did receive our package it was on the third attempt.
Also, when chasing the parcel and delivery there is a wait time of usually 15 mins and you get cut off if the call goes unanswered for 21 minutes - I speak from experience as I have called them over 100 times in chasing packages and wasted hours of my life on hold.
I do have empathy for the service operators who must be inundated with this same complaint; it is a waste of their time and the customers. To make matters worse, the ineffective telephone system makes you wait 1 minute and 15 seconds of Hungarian before announcing 'For English, please press 2'. Surely this 3-second option for English Operator would be better at the start of the call..
Moreover, to have over 10 'deliveries' over the last few years and have exactly the same problem every single time demonstrates that there is serious mismanagement of the Hungarian operation. It goes from the top down and they need to make very necessary changes.
I have received 3-4 packages per week in Budapest for the last 5 years and rarely have issues with DHL, Express One or UPS in Budapest. This is likely a known issue from suppliers as almost nobody uses DPD, and it is evident why.

It is also very telling that DPD has not bothered to apologise nor address any of the complaints and issues that have been made on this review site.

They claimed that the courier was twice at my home to deliver a parcel, which is not true.

In addition, their online platform to redirect the delivery crashes with wrong URIs errors or not accepting the right PIN code.

Official opening hours until 6 PM on Fridays. When I arrived 3:40 it was already closed and won't open again for three weeks! And this on Friday 22 Dec when people need to pick up their Christmas presents.

they failed to deliver to their first pickup point, i had to call them 3 times to pick another. then the other was "closed down" upon their try to deliver. I went by there 2 minutes after and it was open and in full operation.
after 2 socalled tries to deliver to their own damn pickup points i had to go to their centre 90 minutes away to pick it up....
The customer service and the reception people were nice..

In my particular case purchases from Netherlands to a delivery address in Greece, every each single time the packages get stuck at the distribution centre at DPD Hungary for days. It's like a black hole and like time and space doesn't exist there, no updates on the tracking number for days and their DPD Hungary website is so unfriendly and exclusively in Hungarian. This is clearly a nation and a country that doesn't want or feel the need to collaborate and their DPD branch says the same via its unfriendly and unwelcoming non-informative approach.