DLG Newbury I can only describe as great! From the moment car is collected for repair, you are kept informed of the progress throughout. Top Marks. Special thanks to Steve Bevan who delivered my car... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
DLG Newbury I can only describe as great! From the moment car is collected for repair, you are kept informed of the progress throughout. Top Marks. Special thanks to Steve Bevan who delivered my car... Mehr ansehen
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Excellent from start to finish. Tom, from the Heywood branch, is brilliant and unflappable, literally going out of his way due to road closures, whilst managing to keep to schedules. Super-friendl... Mehr ansehen
Unternehmen hat geantwortet
One mistake let it all down The bodywork repair finish was great Pick up and drop off was great Speed of repair as great But they failed to properly put the interior door panel or the window sea... Mehr ansehen
Unternehmen hat geantwortet
Staff were extremely supportive from the outset, Helped me navigate the process and held my hand every step of the way. In particular Gorgia stood out for her wonderful customer service. Georgi... Mehr ansehen
Unternehmen hat geantwortet
DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.
Westmoreland Road, BR1 1DP, Bromley, Vereinigtes Königreich
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Happy to recommend these guys. Fully kept up to date with work needed, pick up and return as scheduled, transporter drivers friendly and courteous, car spotless when handed back and most importantly the repair was faultlessly carried out. Very impressed.

Antwort von DLG Auto Services
Everyone I interacted with was very lovely and genuine! Good communication and were always eager to help. Just lovely overall customer service, made it so nice and easy. Thank you.

Antwort von DLG Auto Services
My damaged car was collected on a Monday and returned on Thursday same week. Amazingly speedy and beautifully executed repair to my car. They had even cleaned it, and it looked showroom condition on return.
The ladies who dealt with my telephone calls were all very helpful, and it was really nice to speak to a real person.

Antwort von DLG Auto Services
From start to finish I can't thank D.L.G AUTO services enough, from picking my car up that had been in a wreck to keeping me informed throughout the process to bringing my car back like brand new, they even put a tenners worth of petrol in as it was low, many thanks to you all at DLG.

Antwort von DLG Auto Services
All staff, particularly Jo and Liam, went over and above to resolve the situation.

Antwort von DLG Auto Services
On time, kept me informed and did an excellent job.

Antwort von DLG Auto Services
Superb service from start to finish. Kept informed of progress at all times. Both drivers who picked up and dropped off car were on time and friendly. Can’t believe how quickly the repair was done. Great to receive such good customer service for a change. Well done!

Antwort von DLG Auto Services

Antwort von DLG Auto Services
Awful service from Churchill and DLG Auto Services.
My car was collected on 18 May, and I was later informed that it was a write-off. I told Churchill that I wanted to retain the vehicle and pay to keep it so I could repair it myself.
On 22 May, DLG Auto Services returned the car. However, when it arrived, I discovered that the passenger-side rear light had been smashed and there was a scratch on the passenger door—damage that was not there before the vehicle was collected.
I contacted DLG Auto Services, but they dismissed my concerns, stating that because the claim had been settled, they did not want to deal with the issue. Churchill also refused to accept responsibility or provide any meaningful assistance.
I agreed to keep the vehicle because it only required repairs to the bumper area. Instead, I was left with additional damage that has cost me a further £316 to repair.
The lack of accountability, poor communication, and unprofessional attitude throughout this process were extremely disappointing. I would strongly advise others to think twice before using Churchill or DLG Auto Services.

Antwort von DLG Auto Services
Fantastic service and great communication. My car looks amazing.

Antwort von DLG Auto Services
Brilliant service, communication and updates. Staff friendly, and job was done well.

Antwort von DLG Auto Services

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I have just received my Z4 BMW back. Im so happy with the work that has been done!! . And the valet was amazing!! The best job ever done!
I can't believe how well the soft top has come up, amazing! A very big thankyou to your all your staff that worked in it such an excellent job.😁
And i would like to say thankyou to the very helpful, friendly chap that came and collected and returned my car. It is so rare to get such a great service and great team of staff.
Much appreciated thankyou all!!

Antwort von DLG Auto Services
Amazing company!
After someone backing up into my car while stationary 'it happens!'
Within no time is was dealt with via my insurance & repaired pefectly!
I even got left a lovely note as they repaired another scratched area from who knows what other vehicle i.e some people can't drive in car parks! 🤦🏼♀️
They made it look new again & i will certainly be using them for anything else! 🥳 'hopefully not car park incidents' 🙄😬
Thanks a million for your kind gesture, amazing service, pick up and delivery, staff all lovely! ❤️

Antwort von DLG Auto Services
Never a great time having to deal with a car accident, but the service and communication was excellent.

Antwort von DLG Auto Services
Picked the car up dropped the hire car off people were great.brilliant repair from professional people all round thank you

Antwort von DLG Auto Services
Excellent service from start to finish, my car was collected and delivered back to me, very friendly helpful and polite staff kept me informed every step of the way, and the work was finished earlier than expected

Antwort von DLG Auto Services
Use at your peril.
Owned by Direct Line - so my car was automatically sent there. After someone drove into the back of me at low speed there was minor damage to my bumper. When my car came back the vinyl bumper looked like it was from a 10 year car with UV damage and it did not match any of the other vinyl trim. The wheel arch trim had also not been clipped on properly.
The took at back for "another go" and this time it came back with a new bumper. The wheel arch trims were all out of line and one had now been scratched, the parking sensors were stuck on with tape and so fell out. The respray had been badly taped off and there was a lump in the paint in one place - and this was after it had supposedly been signed off as "spot on" by the workshop manager. Let's just say I never gave them a third go and I went elsewhere.

Antwort von DLG Auto Services
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