DLG Auto Services Bewertungen 

10.825
•
TrustScore 4.5 von 5

4,6

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

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Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

DLG Newbury I can only describe as great! From the moment car is collected for repair, you are kept informed of the progress throughout. Top Marks. Special thanks to Steve Bevan who delivered my car... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

Excellent from start to finish. Tom, from the Heywood branch, is brilliant and unflappable, literally going out of his way due to road closures, whilst managing to keep to schedules. Super-friendl... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 3 von 5 Sternen

One mistake let it all down The bodywork repair finish was great Pick up and drop off was great Speed of repair as great But they failed to properly put the interior door panel or the window sea... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

Staff were extremely supportive from the outset, Helped me navigate the process and held my hand every step of the way. In particular Gorgia stood out for her wonderful customer service. Georgi... Mehr ansehen

Unternehmen hat geantwortet

Unternehmensdetails

  1. Autowerkstatt

Vom Unternehmen geschrieben

DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.


Kontaktinformationen

4,6

Hervorragend

TrustScore 4.5 von 5

10.825 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

Bittet Kunden um Bewertungen

Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.

Hat 100 % seiner negativen Bewertungen beantwortet

Antwortet meist innerhalb von 24 Std.

So nutzt dieses Unternehmen Trustpilot

Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.

4,6

Alle Bewertungen

(10.825)

376 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
Unternehmen auf Trustpilot dürfen keine finanziellen oder anderweitigen Anreize oder Gegenleistungen für das Verbergen von Bewertungen anbieten. Bewertungen spiegeln die Meinung einzelner Nutzer wider und nicht die von Trustpilot. Mehr erfahren

Bewertet mit 5 von 5 Sternen

Excellent company to deal with

Happy to recommend these guys. Fully kept up to date with work needed, pick up and return as scheduled, transporter drivers friendly and courteous, car spotless when handed back and most importantly the repair was faultlessly carried out. Very impressed.

3. Juni 2026
Bewertung ohne vorherige Einladung
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Antwort von DLG Auto Services

We're so happy to hear you'd recommend us! It's wonderful that we kept you updated and that our drivers were friendly. We appreciate your positive feedback on the repair and car's condition.

Bewertet mit 5 von 5 Sternen

Everyone I interacted with was very…

Everyone I interacted with was very lovely and genuine! Good communication and were always eager to help. Just lovely overall customer service, made it so nice and easy. Thank you.

9. Juni 2026
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Antwort von DLG Auto Services

We're so glad to hear our team's genuine and helpful approach made your experience nice and easy. Thank you for your kind words!

Bewertet mit 5 von 5 Sternen

Fabulous Job

My damaged car was collected on a Monday and returned on Thursday same week. Amazingly speedy and beautifully executed repair to my car. They had even cleaned it, and it looked showroom condition on return.
The ladies who dealt with my telephone calls were all very helpful, and it was really nice to speak to a real person.

1. Juni 2026
Bewertung ohne vorherige Einladung
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Antwort von DLG Auto Services

We are so pleased to hear about your positive experience with our repair service and the helpfulness of our team. It's wonderful to know your car was returned in showroom condition so quickly. Thank you for your kind words!

Bewertet mit 5 von 5 Sternen

From start to finish I can't thank…

From start to finish I can't thank D.L.G AUTO services enough, from picking my car up that had been in a wreck to keeping me informed throughout the process to bringing my car back like brand new, they even put a tenners worth of petrol in as it was low, many thanks to you all at DLG.

11. Juni 2026
Bewertung ohne vorherige Einladung
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Antwort von DLG Auto Services

We're so glad to hear we could assist you from start to finish. It's wonderful that we kept you informed and returned your car like new. Thank you for your kind words.

Bewertet mit 5 von 5 Sternen

Excellent communication

All staff, particularly Jo and Liam, went over and above to resolve the situation.

4. Juni 2026
Bewertung ohne vorherige Einladung
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Antwort von DLG Auto Services

We are so glad our team provided exceptional service. Thank you for your kind words.

Bewertet mit 5 von 5 Sternen

On time

On time, kept me informed and did an excellent job.

12. Juni 2026
Bewertung ohne vorherige Einladung
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Antwort von DLG Auto Services

We are so pleased you had a great experience!

Bewertet mit 5 von 5 Sternen

Fantastic service

Fantastic service

9. Juni 2026
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Antwort von DLG Auto Services

We are so glad you had a great experience with our team. We appreciate your kind words.

Bewertet mit 5 von 5 Sternen

Superb service from start to finish

Superb service from start to finish. Kept informed of progress at all times. Both drivers who picked up and dropped off car were on time and friendly. Can’t believe how quickly the repair was done. Great to receive such good customer service for a change. Well done!

12. Juni 2026
Bewertung ohne vorherige Einladung
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Antwort von DLG Auto Services

We're so pleased to hear you received superb service! It's wonderful that our drivers were on time and friendly, and that the repair was completed quickly. Thank you for your kind words.

Bewertet mit 1 von 5 Sternen

Awful service from Churchill and DLG…

Awful service from Churchill and DLG Auto Services.

My car was collected on 18 May, and I was later informed that it was a write-off. I told Churchill that I wanted to retain the vehicle and pay to keep it so I could repair it myself.

On 22 May, DLG Auto Services returned the car. However, when it arrived, I discovered that the passenger-side rear light had been smashed and there was a scratch on the passenger door—damage that was not there before the vehicle was collected.

I contacted DLG Auto Services, but they dismissed my concerns, stating that because the claim had been settled, they did not want to deal with the issue. Churchill also refused to accept responsibility or provide any meaningful assistance.

I agreed to keep the vehicle because it only required repairs to the bumper area. Instead, I was left with additional damage that has cost me a further £316 to repair.

The lack of accountability, poor communication, and unprofessional attitude throughout this process were extremely disappointing. I would strongly advise others to think twice before using Churchill or DLG Auto Services.

22. Mai 2026
Bewertung ohne vorherige Einladung
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Antwort von DLG Auto Services

We are sorry to learn of the issues you experienced with the additional damage to your vehicle upon its return. We appreciate you bringing these concerns to our attention. We are reviewing your feedback internally to improve our services.

Bewertet mit 5 von 5 Sternen

Great experience

Fantastic service and great communication. My car looks amazing.

3. Juni 2026
Bewertung ohne vorherige Einladung
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Antwort von DLG Auto Services

We are so happy to hear your car looks amazing. We appreciate your kind words.

Bewertet mit 5 von 5 Sternen

Brilliant service

Brilliant service, communication and updates. Staff friendly, and job was done well.

19. Mai 2026
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Antwort von DLG Auto Services

We are so pleased you had a great experience with our team. Thank you!

Bewertet mit 5 von 5 Sternen

Good workmanship

Good workmanship. Punctual. Good service.

9. Juni 2026
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Antwort von DLG Auto Services

We're delighted you appreciated our team's efficient and quality service. Your kind words mean a lot to us.

Bewertet mit 5 von 5 Sternen

Excellent service from pick up to return

I have just received my Z4 BMW back. Im so happy with the work that has been done!! . And the valet was amazing!! The best job ever done!
I can't believe how well the soft top has come up, amazing! A very big thankyou to your all your staff that worked in it such an excellent job.😁
And i would like to say thankyou to the very helpful, friendly chap that came and collected and returned my car. It is so rare to get such a great service and great team of staff.
Much appreciated thankyou all!!

9. Juni 2026
Bewertung ohne vorherige Einladung
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Antwort von DLG Auto Services

We are so happy to hear about your excellent experience with us! It's wonderful to know you're pleased with the work on your Z4 BMW and the valet service. We appreciate your kind words about our team.

Bewertet mit 5 von 5 Sternen

Amazing company!

Amazing company!

After someone backing up into my car while stationary 'it happens!'
Within no time is was dealt with via my insurance & repaired pefectly!

I even got left a lovely note as they repaired another scratched area from who knows what other vehicle i.e some people can't drive in car parks! 🤦🏼‍♀️

They made it look new again & i will certainly be using them for anything else! 🥳 'hopefully not car park incidents' 🙄😬

Thanks a million for your kind gesture, amazing service, pick up and delivery, staff all lovely! ❤️

2. Juni 2026
Bewertung ohne vorherige Einladung
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Antwort von DLG Auto Services

We are so happy to hear about your positive experience with us! It was our pleasure to assist you after the car park incident and to make your car look new again. We truly appreciate your kind words about our service and staff. Thank you for choosing us!

Bewertet mit 5 von 5 Sternen

Never a great time having to deal with…

Never a great time having to deal with a car accident, but the service and communication was excellent.

14. Januar 2026
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Antwort von DLG Auto Services

We're glad our service and communication helped during a difficult time. Thank you for your feedback.

Bewertet mit 5 von 5 Sternen

Picked the car up dropped the hire car…

Picked the car up dropped the hire car off people were great.brilliant repair from professional people all round thank you

2. Juni 2026
Bewertung ohne vorherige Einladung
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Antwort von DLG Auto Services

We're so glad to hear you had a brilliant experience with our professional team. Thank you for your kind words!

Bewertet mit 5 von 5 Sternen

Excellent

Excellent service from start to finish, my car was collected and delivered back to me, very friendly helpful and polite staff kept me informed every step of the way, and the work was finished earlier than expected

7. Mai 2026
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Antwort von DLG Auto Services

We're so pleased to hear you received excellent service! It's great that our staff kept you informed and the work was finished early. Thank you for your kind words!

Bewertet mit 1 von 5 Sternen

Use at your peril.

Use at your peril.
Owned by Direct Line - so my car was automatically sent there. After someone drove into the back of me at low speed there was minor damage to my bumper. When my car came back the vinyl bumper looked like it was from a 10 year car with UV damage and it did not match any of the other vinyl trim. The wheel arch trim had also not been clipped on properly.
The took at back for "another go" and this time it came back with a new bumper. The wheel arch trims were all out of line and one had now been scratched, the parking sensors were stuck on with tape and so fell out. The respray had been badly taped off and there was a lump in the paint in one place - and this was after it had supposedly been signed off as "spot on" by the workshop manager. Let's just say I never gave them a third go and I went elsewhere.

30. März 2026
Bewertung ohne vorherige Einladung
DLG Auto Services-Logo

Antwort von DLG Auto Services

We are sorry to hear about the issues you experienced with your car's repair, especially the recurring problems with the bumper, trim, and paintwork. We appreciate you bringing these concerns to our attention. We are committed to improving our service and will review your feedback internally to prevent similar situations.

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