DLG Auto Services Bewertungen 

10.825
•
TrustScore 4.5 von 5

4,6

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Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

DLG Newbury I can only describe as great! From the moment car is collected for repair, you are kept informed of the progress throughout. Top Marks. Special thanks to Steve Bevan who delivered my car... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

Excellent from start to finish. Tom, from the Heywood branch, is brilliant and unflappable, literally going out of his way due to road closures, whilst managing to keep to schedules. Super-friendl... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 3 von 5 Sternen

One mistake let it all down The bodywork repair finish was great Pick up and drop off was great Speed of repair as great But they failed to properly put the interior door panel or the window sea... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

Staff were extremely supportive from the outset, Helped me navigate the process and held my hand every step of the way. In particular Gorgia stood out for her wonderful customer service. Georgi... Mehr ansehen

Unternehmen hat geantwortet

Unternehmensdetails

  1. Autowerkstatt

Vom Unternehmen geschrieben

DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.


Kontaktinformationen

4,6

Hervorragend

TrustScore 4.5 von 5

10.825 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

Bittet Kunden um Bewertungen

Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.

Hat 100 % seiner negativen Bewertungen beantwortet

Antwortet meist innerhalb von 24 Std.

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4,6

Alle Bewertungen

(10.825)

376 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
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Bewertet mit 1 von 5 Sternen

It took too long to repair my car

It took to long to repair my car - over 2 months. Communication was non-existent. I had to keep calling the garage for updates with no clear date given. Not a great courtesy car was provided for 2 months for a family of 5. A really negative experience. I would not use this repair company again.

7. Juli 2026
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Antwort von DLG Auto Services

We sincerely regret the extended repair time and lack of communication you experienced. We understand your frustration regarding the courtesy car. We are reviewing our processes to prevent similar situations.

Bewertet mit 5 von 5 Sternen

Professional service from DLG good…

Professional service from DLG good communication throughout the repair from the customer service and the online status of the repair progress was useful.
Collection and delivery of my car and courtesy car was an easy process and the quality of the courtesy car was very good, a nearly new Nissan.
There was an unexpected delay with the supply of parts but that was beyond the control of DLG.

7. Juli 2026
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Antwort von DLG Auto Services

We are delighted to hear about your positive experience with our service, from the communication to the quality of the courtesy car. We appreciate you acknowledging our efforts, especially regarding the unexpected delay with parts, which was indeed beyond our control. Thank you for your kind words.

Bewertet mit 5 von 5 Sternen

I used DLG Auto services in Barnsley…

I used DLG Auto services in Barnsley for a crash repair they went above and beyond to make sure repair was done correctly and kept me informed at all stages thankyou for an Exellent service to all the team 👍

2. Juli 2026
Bewertung ohne vorherige Einladung
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Antwort von DLG Auto Services

We're so pleased to hear that our team went above and beyond for your crash repair. It's wonderful to know you were kept informed throughout the process and received excellent service. Thank you for your kind words!

Bewertet mit 3 von 5 Sternen

The repair itself was excellent but…

The repair itself was excellent but when the car was returned there was no power. The battery had been run down and not recharged

12. Juni 2026
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Antwort von DLG Auto Services

We appreciate your feedback. We are concerned to hear about the battery issue after the repair and are reviewing our procedures to prevent this.

Bewertet mit 5 von 5 Sternen

Recently used DLG auto services through…

Recently used DLG auto services through my insurance company after a fox 🦊 decided to run out in front of me causing my car significant damage . From the very first phone call to arrange to get car fixed the service has been outstanding I can't fault anything . From the delivery of the courtesy car drivers to the girls answering the phones all acted in a professional friendly manner couldn't help you enough . I had regular emails of the state of play with the car repairs and estimate time scale which I got my car back earlier . The car itself was mended to high standards came back looking like a show room car valeted inside out THANK YOU . Highly recommend this company x

9. Juni 2026
Bewertung ohne vorherige Einladung
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Antwort von DLG Auto Services

We are so pleased to hear about your positive experience with our services, especially after such an unexpected incident with the fox! It's wonderful to know that our team, from the initial phone call to the delivery of your courtesy car and the final repair, provided outstanding and professional service. We're also glad that our regular updates kept you informed and that your car was returned to you earlier than expected, looking like a showroom vehicle. Your high recommendation means a great deal to us. Thank you for sharing your kind words!

Bewertet mit 5 von 5 Sternen

Very pleased

Was contacted pretty swiftly by DLG, car was driveable and picked up by them at home. Repairs were carried out very quickly and faults discussed over the phone. Was away on day of delivery but car was dropped off and I was able to review the work on my return. The whole process was smooth, efficient and standard of work fantastic. Very pleased and though I dont particularly want to have another accident I would definitely use them again.

23. Juni 2026
Bewertung ohne vorherige Einladung
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Antwort von DLG Auto Services

We truly appreciate you taking the time to share your positive experience. We are so pleased to hear that the repair process was smooth and efficient, and that you were happy with the standard of our work. It's wonderful to know we could provide excellent service during a challenging time. Thank you for your kind words; we are always here to help if needed.

Bewertet mit 4 von 5 Sternen

Regular updates

Regular updates, work was carried out and appears to be to a good standard. However I do not know what work was carried out and though I have a guarantee for parts and labour as I do not know what this entails It is somewhat meaningless

20. Juni 2026
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Antwort von DLG Auto Services

We appreciate your feedback and are glad the work was to a good standard. We apologize for the lack of clarity regarding the work performed and guarantee details. We will ensure more comprehensive explanations are provided moving forward.

Bewertet mit 3 von 5 Sternen

DLG Middlewich should have tested my car properly before returning it

DLG Middlewich seemed to be organised and efficient at first. The issue came once I had the car back. There was an error on the tyre pressure sensor that wasn't there before they had the car, and came on within seconds of me driving it. It turns out they had put the worng tyre on the car, causing the error message. They did fix the issue with no fuss, but I was surprised that it hadn't been spotted and fixed before the car was returned to me, given they should have road-tested it.

29. Mai 2026
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Antwort von DLG Auto Services

We appreciate you sharing your experience. We are concerned to learn about the tyre pressure sensor issue you encountered after your service. We are reviewing our post-service checks to prevent similar oversights.

Bewertet mit 5 von 5 Sternen

A great experience...

A great experience with work explained clearly, undertaken well and good communication. Would recommend.

20. Juni 2026
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Antwort von DLG Auto Services

We're so glad you had a great experience and appreciate your recommendation. Thank you for your kind words!

Bewertet mit 5 von 5 Sternen

Car repair

After being in a non-fault car accident, DLG was my insurance company's assigned repairer. I couldn't have asked for a better service. From being assigned the job, they were prompt, professional and my car looks like new. Thank you for an excellent service.

9. Juni 2026
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Antwort von DLG Auto Services

We are so glad to hear we could provide excellent service after your accident. Thank you for your kind words and positive feedback!

Bewertet mit 5 von 5 Sternen

Kust a great job done the only snag wss…


Kust a great job done the only snag wss i ssked for a cuortisy car but rha car was inn great shape thank yoi

20. Juni 2026
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Antwort von DLG Auto Services

We're so glad you were happy with the car! We appreciate your feedback regarding the courtesy car.

Bewertet mit 3 von 5 Sternen

Repair let down by dirty car

The repair was carried out fine. However it was spoilt by returning it to me looking like you had washed it with a dirty cloth. There was also white paint polish visible not washed off the repair area. Spoilt my experience I had to wash my own car to remove bodyshop dirt. Really not good.

20. Juni 2026
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Antwort von DLG Auto Services

Thank you for your feedback. We are very sorry the car was returned in an unsatisfactory condition. We are addressing this with our team to prevent it from happening again.

Bewertet mit 5 von 5 Sternen

Really impressed with this company

Really impressed with this company. The work they completed was amazing , everything was organised for me, the dropping off of the loan care and keeping me up to date with the work being done.

5. August 2025
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Antwort von DLG Auto Services

We're delighted you were impressed with our service! We appreciate your kind words about our organization, loan car, and communication. Thank you for your feedback.

Bewertet mit 5 von 5 Sternen

Went beyond the basics.

Repaired my car to my entire satisfaction. I'd also highlight impressive customer-communication, and the professionalism of their interlocutor, Tracey. Well done everyone!

17. Juni 2026
Bewertung ohne vorherige Einladung
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Antwort von DLG Auto Services

We're delighted your car repair met your satisfaction! We appreciate you highlighting our communication and professionalism. Thank you for your kind words!

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