DLG Newbury I can only describe as great! From the moment car is collected for repair, you are kept informed of the progress throughout. Top Marks. Special thanks to Steve Bevan who delivered my car... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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DLG Newbury I can only describe as great! From the moment car is collected for repair, you are kept informed of the progress throughout. Top Marks. Special thanks to Steve Bevan who delivered my car... Mehr ansehen
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Excellent from start to finish. Tom, from the Heywood branch, is brilliant and unflappable, literally going out of his way due to road closures, whilst managing to keep to schedules. Super-friendl... Mehr ansehen
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One mistake let it all down The bodywork repair finish was great Pick up and drop off was great Speed of repair as great But they failed to properly put the interior door panel or the window sea... Mehr ansehen
Unternehmen hat geantwortet
Staff were extremely supportive from the outset, Helped me navigate the process and held my hand every step of the way. In particular Gorgia stood out for her wonderful customer service. Georgi... Mehr ansehen
Unternehmen hat geantwortet
DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.
Westmoreland Road, BR1 1DP, Bromley, Vereinigtes Königreich
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
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It took to long to repair my car - over 2 months. Communication was non-existent. I had to keep calling the garage for updates with no clear date given. Not a great courtesy car was provided for 2 months for a family of 5. A really negative experience. I would not use this repair company again.

Antwort von DLG Auto Services
Professional service from DLG good communication throughout the repair from the customer service and the online status of the repair progress was useful.
Collection and delivery of my car and courtesy car was an easy process and the quality of the courtesy car was very good, a nearly new Nissan.
There was an unexpected delay with the supply of parts but that was beyond the control of DLG.

Antwort von DLG Auto Services
Great efiicient staff and competent and excellent work done.

Antwort von DLG Auto Services
I used DLG Auto services in Barnsley for a crash repair they went above and beyond to make sure repair was done correctly and kept me informed at all stages thankyou for an Exellent service to all the team 👍

Antwort von DLG Auto Services
The repair itself was excellent but when the car was returned there was no power. The battery had been run down and not recharged

Antwort von DLG Auto Services
Recently used DLG auto services through my insurance company after a fox 🦊 decided to run out in front of me causing my car significant damage . From the very first phone call to arrange to get car fixed the service has been outstanding I can't fault anything . From the delivery of the courtesy car drivers to the girls answering the phones all acted in a professional friendly manner couldn't help you enough . I had regular emails of the state of play with the car repairs and estimate time scale which I got my car back earlier . The car itself was mended to high standards came back looking like a show room car valeted inside out THANK YOU . Highly recommend this company x

Antwort von DLG Auto Services
Was contacted pretty swiftly by DLG, car was driveable and picked up by them at home. Repairs were carried out very quickly and faults discussed over the phone. Was away on day of delivery but car was dropped off and I was able to review the work on my return. The whole process was smooth, efficient and standard of work fantastic. Very pleased and though I dont particularly want to have another accident I would definitely use them again.

Antwort von DLG Auto Services
Regular updates, work was carried out and appears to be to a good standard. However I do not know what work was carried out and though I have a guarantee for parts and labour as I do not know what this entails It is somewhat meaningless

Antwort von DLG Auto Services
DLG Middlewich seemed to be organised and efficient at first. The issue came once I had the car back. There was an error on the tyre pressure sensor that wasn't there before they had the car, and came on within seconds of me driving it. It turns out they had put the worng tyre on the car, causing the error message. They did fix the issue with no fuss, but I was surprised that it hadn't been spotted and fixed before the car was returned to me, given they should have road-tested it.

Antwort von DLG Auto Services
A great experience with work explained clearly, undertaken well and good communication. Would recommend.

Antwort von DLG Auto Services
After being in a non-fault car accident, DLG was my insurance company's assigned repairer. I couldn't have asked for a better service. From being assigned the job, they were prompt, professional and my car looks like new. Thank you for an excellent service.

Antwort von DLG Auto Services

Antwort von DLG Auto Services
They did an excellent job on the bodywork of my car , and were very helpful if I needed to ask any questions.

Antwort von DLG Auto Services
I was kept fully informed at all stages and everything went amazingly well - thanks!

Antwort von DLG Auto Services
Kust a great job done the only snag wss i ssked for a cuortisy car but rha car was inn great shape thank yoi

Antwort von DLG Auto Services
The repair was carried out fine. However it was spoilt by returning it to me looking like you had washed it with a dirty cloth. There was also white paint polish visible not washed off the repair area. Spoilt my experience I had to wash my own car to remove bodyshop dirt. Really not good.

Antwort von DLG Auto Services
We were keep well informed about the progress of the repair.

Antwort von DLG Auto Services
Really impressed with this company. The work they completed was amazing , everything was organised for me, the dropping off of the loan care and keeping me up to date with the work being done.

Antwort von DLG Auto Services
Repaired my car to my entire satisfaction. I'd also highlight impressive customer-communication, and the professionalism of their interlocutor, Tracey. Well done everyone!

Antwort von DLG Auto Services
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