DLG Auto Services Bewertungen 

10.825
•
TrustScore 4.5 von 5

4,6

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Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

DLG Newbury I can only describe as great! From the moment car is collected for repair, you are kept informed of the progress throughout. Top Marks. Special thanks to Steve Bevan who delivered my car... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

Excellent from start to finish. Tom, from the Heywood branch, is brilliant and unflappable, literally going out of his way due to road closures, whilst managing to keep to schedules. Super-friendl... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 3 von 5 Sternen

One mistake let it all down The bodywork repair finish was great Pick up and drop off was great Speed of repair as great But they failed to properly put the interior door panel or the window sea... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

Staff were extremely supportive from the outset, Helped me navigate the process and held my hand every step of the way. In particular Gorgia stood out for her wonderful customer service. Georgi... Mehr ansehen

Unternehmen hat geantwortet

Unternehmensdetails

  1. Autowerkstatt

Vom Unternehmen geschrieben

DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.


Kontaktinformationen

4,6

Hervorragend

TrustScore 4.5 von 5

10.825 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

Bittet Kunden um Bewertungen

Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.

Hat 100 % seiner negativen Bewertungen beantwortet

Antwortet meist innerhalb von 24 Std.

So nutzt dieses Unternehmen Trustpilot

Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.

4,6

Alle Bewertungen

(10.825)

376 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
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Bewertet mit 5 von 5 Sternen

First class efficiency & repair…

First class efficiency & repair including collection & return to my home. Regular updates throughout. Car fully valeted on return. Most professional service I've experienced in many years. Thank you.

26. Mai 2026
Bewertung ohne vorherige Einladung
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Antwort von DLG Auto Services

We're happy to hear you experienced first-class efficiency and repair, including convenient collection and return. We appreciate your kind words about our professional service!

Bewertet mit 5 von 5 Sternen

Brilliant service and Communication

Brilliant service and Communication. Fetched car and delivered courtesy car . All done in a week . Repairs fantastic . Would highly recommend !

29. Mai 2026
Bewertung ohne vorherige Einladung
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Antwort von DLG Auto Services

We're so happy to hear you had a brilliant experience with our service and communication! Thank you for your kind words.

Bewertet mit 4 von 5 Sternen

Did a good job on my old car

Did a good job on my old car. Since having it back there was a sllght leak in the boot when it rained but with no rain since I am not sure how much a problem this is.
Very helpful staff.

19. Mai 2026
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Antwort von DLG Auto Services

We're glad we could help with your car and that our staff was helpful. We're concerned about the leak and encourage you to contact us if it persists.

Bewertet mit 5 von 5 Sternen

Accident repair

Excellant service picked my car up from my place of work kept me informed on the repairs and when my car would be ready completed all work to a very high professional standard and delivered my car back on the date they promised outstanding company

22. Mai 2026
Bewertung ohne vorherige Einladung
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Antwort von DLG Auto Services

We're so pleased you had such a positive experience with our service! It's wonderful to know we kept you informed and delivered on our promises. Thank you for your kind words.

Bewertet mit 3 von 5 Sternen

Long repair

The only positive was that they contacted me and informed me the part was still unavailable.
The negative was that after four months, my car was delivered dirty inside and out. The fuel gauge was so red it was painful to look at, wondering where almost 20 liters of fuel had gone, if I'd make it to the gas station in time, and the car was covered in scratches.
After a brief intervention and heated discussion, I received a £50 refund for fuel and a wash, and the mechanic came and fixed all the scratches.
I will definitely never return to this garage again. Learn from the best in the business – Master Cars (Birstall) Limited is a place I recommend without hesitation.

19. Mai 2026
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Antwort von DLG Auto Services

We are truly sorry to hear about the issues you experienced with your car's condition and fuel level upon collection. We appreciate you bringing these concerns to our attention and are glad we could address the scratches and fuel refund. Your feedback is invaluable as we continuously work to improve our service.

Bewertet mit 3 von 5 Sternen

Terrible service but friendly staff

Took too long to pick car up and too long to fix it. It was returned with faults that they have refused to fix fobbing me off with it's an existing fault. So now I've got to pay someone else to do the work

20. Mai 2026
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Antwort von DLG Auto Services

We are sorry to hear about the issues you experienced with your car and the time it took for repairs. We value your feedback.

Bewertet mit 5 von 5 Sternen

BMW body work repair…

DLG had my BMW for body work repair after a lovely deer decided to say hello.
From start to end, they were fabulous.
The pick up guy was fab, even noticed work needing doing that I hadn’t spotted but he made sure he came back from securing on his truck to tell me!
Customer service was excellent; They went through every step clearly on what I was to expect.
They kept me updated on what was happening and the time frame it would be done in.
I was surprised when they told me I was getting it back early.
When I got my car back, it looked brand new again; they even hoovered the inside! A job well done!!!

21. Mai 2026
Bewertung ohne vorherige Einladung
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Antwort von DLG Auto Services

We are so glad to hear we could make a challenging situation easier for you and your BMW. We truly appreciate your kind words about our team and the service you received. Thank you for your wonderful feedback!

Bewertet mit 5 von 5 Sternen

I had my car repaired

I had my car repaired, and it’s the best garage I’ve ever dealt with, the staff are brilliant and they did a fantastic job !

20. Mai 2026
Bewertung ohne vorherige Einladung
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Antwort von DLG Auto Services

We are so happy to hear you had a fantastic experience with us! Thank you for your kind words.

Bewertet mit 5 von 5 Sternen

We were referred to DLG Basildon…

We were referred to DLG Basildon through our insurance and the service was too class from collecting our car till it was dropped back. They arranged the hire car and kept us informed during the repair. Excellent job on the repair itself, and even gave the car a deep clean inside and out. Would definately recommend and use again.

10. April 2026
Bewertung ohne vorherige Einladung
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Antwort von DLG Auto Services

We're so happy to hear about your excellent experience with our service, from the car collection to the repair and deep clean. We truly appreciate your kind words and recommendation!

Bewertet mit 1 von 5 Sternen

Will never be a returning customer

Will never put my car into this repair shop again. Had new scratches on my car, stains on the drivers seat, two different coloured head lights fitted and when it returned to sort it out, they refused to take ownership. Stay clear of this company, they will bump you off

19. Mai 2026
Bewertung ohne vorherige Einladung
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Antwort von DLG Auto Services

Sorry to hear you did not have a great experience and we were unable to resolve the matter to your satisfaction. If there are any issues you would still like us to address, please get in touch with us directly.

Bewertet mit 5 von 5 Sternen

A woman ran into the back of my car and…

A woman ran into the back of my car and within an hour Direct line insurance (who DLG motors are a part of) phoned me up and said DLG would collect my car. A few days later they did.

I was kept informed of progress throughout.

Car was returned in immaculate condition (it had been valeted inside and out) and returned in better condition then it went in!!

I can thoroughly recommend DLG autos Middlewich.

15. Mai 2026
Bewertung ohne vorherige Einladung
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Antwort von DLG Auto Services

We're so happy to hear about your positive experience with us! It's wonderful to know we kept you informed and returned your car in immaculate condition. Thank you for your kind recommendation!

Bewertet mit 5 von 5 Sternen

Excellent from start to finish

Excellent from start to finish. Communication, professionalism and respectful. Great service

19. Mai 2026
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Antwort von DLG Auto Services

We're glad to hear you had such a positive experience with us. We appreciate your kind words.

Bewertet mit 5 von 5 Sternen

The staff I met and spoke with by phone…

The staff I met and spoke with by phone were all helpful and pleasant. The work done was to the highest standard, though I'm glad I wasn't paying the bill.

19. Mai 2026
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Antwort von DLG Auto Services

We're so glad to hear our staff was helpful and pleasant, and that you were pleased with the work. Thank you for your kind words!

Bewertet mit 5 von 5 Sternen

Brilliant service

Great commuication, contacted when vehicle was going to be collected and also delivery of a brand new courtesy car, return exactly the same car delivered back informed of date and time , repair to car was excellent 5 year warranty on repairs, could not fault personnel approach with everything concerned , would recommend the garage to anyone

6. Mai 2026
Bewertung ohne vorherige Einladung
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Antwort von DLG Auto Services

We're so glad to hear about your excellent experience with our communication, courtesy car, and repair quality. Your recommendation means a lot to us!

Bewertet mit 2 von 5 Sternen

Multiple visits and time wasted.

My car went off for repair and was fairly quickly returned sadly bits were missing and the job wasn't finished, some parts were still broken, 2 weeks later an engineer came out and couldn't repair it in the carpark. Another 2 weeks later they took the car away and gave me a non like for like replacement as apparently they don't have to honour that if they mess up the repair. I finally got my car back and its ok and I cant be bothered to complain any more but its not great.

28. Februar 2026
Bewertung ohne vorherige Einladung
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Antwort von DLG Auto Services

We are truly sorry to hear about the difficulties you experienced with your car's repair and the extended time it took. We appreciate you sharing your feedback.

Bewertet mit 5 von 5 Sternen

Had an accident with my car and DLG…

Had an accident with my car and DLG Auto services repaired my car through the insurance. They did a great job on my car quick turn around when I got it back the car looked great.

14. Mai 2026
Bewertung ohne vorherige Einladung
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Antwort von DLG Auto Services

We are so pleased to hear your car repairs were handled quickly and you were happy with the results. Thank you for your kind words.

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