I cannot fault the varifocals. I was worried that they would need adjusting, but so far, so good. The delivery was slower than I needed. I was told the glasses were dispatched but got no choice in th... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
Easy to order as I know my prescription, and online ordering process clear. Very reasonable price (basic varifocals, simple frames). As soon as I put them on they were comfortable and prescription... Mehr ansehen
Unternehmen hat geantwortet
Oh my goodness! Such a quick turnaround. I paid for next day delivery but as I ordered on a Saturday, I wasn't expecting my glasses to arrive till Monday at the earliest. They arrived at 11am on... Mehr ansehen
Unternehmen hat geantwortet
Expected delivery date was 17th June. Arrived on 3rd July after I rang twice enquiring. Shame no weekend work is carried out to hit promised dates especially in the recent strong sunny weather. G... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Direct Sight is one of the leading online providers of prescription glasses in the UK. Our company boasts a highly experienced team of optical professionals. In addition, Direct Sight can offer both designer and prescription frames at prices up to 80% cheaper than high street retailers. Direct Sight manufactures all orders in our privately owned laboratory based in the UK.
Direct Sight
Vom Unternehmen geschrieben
- We strive to be the best
- Buying prescription glasses online has never been so simple. Our team of highly experienced staff are on-hand to guide you through the ordering process. Browse our wide selection of frames for a huge saving on your next pair of prescription glasses.
- Made in the UK - By Us!
- All customers orders are manufactured in our privately owned laboratory based in the UK.
Easy Returns
Simple pre-paid returns via Royal Mail Returns Service.
Kontaktinformationen
Unit 1, The Business Centre, HP6 6FB, Amersham, Vereinigtes Königreich
- 01494 307 345
- help@directsight.co.uk
- directsight.co.uk
Your Glasses Shipped The Same Day
4,1
Gut
40.945 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Inhalte von echten Menschen stehen bei Trustpilot im Vordergrund. Dieses Unternehmen kann jedoch zusätzlich unser KI-gestütztes Antwort-Tool verwenden, um Hilfe beim Verfassen von Antworten zu erhalten.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Antwort von Direct Sight
Dear Amarjit,
Thank you for your 5 star review! We're so pleased to hear you were happy with our super-fast delivery and affordable prices. Your support means a lot to us and we hope you enjoy your new glasses!
I needed glasses urgently so pid the…
I needed glasses urgently so pid the extra and they arrived as promised
1. Juli 2026
Antwort von Direct Sight
Dear Vivienne and Zack,
We're so pleased we could get your glasses to you when you needed them. It's great to hear that your Express delivery arrived as promised. We really appreciate your support and hope you enjoy your new glasses!
Delivery cost extortionate
£4.95 is extortionate when a 2nd class stamp costing 91p is put on the package for delivery!!!
Good glasses though, at a reasonable cost
29. Juni 2026
Antwort von Direct Sight
Dear Tara,
Thank you for your feedback. We're pleased to hear that you're happy with the quality of your glasses and found them to be good value!
We're sorry to hear your concerns about the delivery charge. Our shipping fee covers more than just the postage cost - it also includes packaging materials, order processing, handling and dispatch to ensure your glasses arrive safely. We appreciate your comments and will take them on board as we continue to review our service.
Antwort von Direct Sight
Dear Mark,
Thank you for your review - we're sorry to hear your order has not yet arrived with you!
According to our records, your order was dispatched on 30th June via Royal Mail Standard Delivery. It should be with you very soon, and we sincerely apologise for the delay.
Once your glasses have arrived, we'd really appreciate it if you could update your review to reflect both the product and the overall service. If your order still hasn't been delivered by the 10th working day, please don't hesitate to contact our Customer Support Team at help@directsight.co.uk so we can investigate and assist you further.
Antwort von Direct Sight
Dear Catherine,
Thank you for taking the time to share your feedback. We're truly sorry that your order took longer than expected to be produced and we completely understand how disappointing that must have been.
Please accept our sincere apologies for the delay and for not meeting your expectations on this occasion.
We really appreciate your patience and value your feedback as it helps us improve. We hope you'll give us the opportunity to provide you with a much better experience in the future!
110% satisfied
Very friendly, very professional and went out of their way to pls , used these guys lots of times and have always been 110% satisfied
Many thanks Tim goodall
1. Juli 2026
Antwort von Direct Sight
Thank you so much for your fantastic 5 star review, Tim! We're absolutely delighted to hear your kind words and to know that you've consistently been happy with the service you've received from us!
Providing a friendly, professional service and going the extra mile for our customers is something we take great pride in, so it's incredibly rewarding to hear that this has made such a positive impression - knowing that you've used us many times and have always been 110% satisfied truly means the world to our team.
Thank you for your continued trust and loyalty over the years. We genuinely appreciate your support and look forward to helping you again in the future!
Many thanks again for taking the time to leave such a wonderful review!
Ordered 1 pair to see what they were…
Ordered 1 pair to see what they were like. All good, so 1 Ordered another one. They arrived very quickly. Very impressed with them. Thank you.
29. Juni 2026
Antwort von Direct Sight
Dear Avrina,
Thank you so much for your 5-star review! We're delighted to hear that you decided to try one pair first and were impressed enough to come back and order another.
It's great to know that you were pleased with both the quality of your order and the speedy delivery.
Thank you again for choosing us and for taking the time to share your experience. We truly appreciate your support and hope to be able to help you again in the future!
Unbelievably great service!
Unbelievably great service!
Perfect glasses arrived 4x days after ordering.
30. Juni 2026
Antwort von Direct Sight
Dear Tracey,
Thank you so much for your amazing 5 star review! We're thrilled to hear that you were so pleased with both our service and your new glasses! We really appreciate your support and welcome you back to Direct Sight, whenever you need us!
Brilliant glasses
This website is very easy to use. There is a wide range of glasses with many options for you to customise them. I would definatley recommend for both quality,price and speed of delivery
25. Mai 2026
Antwort von Direct Sight
Dear Helen,
We're delighted to hear that you found our website easy to use and enjoyed browsing our wide range of glasses and customisation options.
It's wonderful to know that you were pleased with the quality of your glasses, found them to be great value for money and even better, were happy with the speed of delivery! We work hard to make the ordering process as straightforward as possible while offering products that meet our customers' expectations and needs so your feedback is greatly appreciated.
Thank you for taking the time to recommend us. Your kind words and support mean a great deal to our Team!
Antwort von Direct Sight
Dear Moses,
We're so pleased to hear that you were happy with both our service and the delivery of your recent order!
Providing an efficient, reliable service is something we always strive for, so it's wonderful to know that we met your expectations. Your kind feedback means a great deal to our Team and is greatly appreciated.
I still haven't received it!
I still haven't received it. When I contacted customer services I was told to wait until the weekend; despite delivery dated being estimated as 30.06!
In addition, when I asked for a tracking number, I was told there wasn't one because it was Royal Mail standard. Which FYI is absolute nonsense as RM provides tracking numbers for all packages including standard shipping. I know this because of purchases with other retailers!
Very poor service and I will be seeking a refund/replacement for the parcel I did not receive!
29. Juni 2026
Antwort von Direct Sight
Dear Christina,
We appreciate that waiting longer than expected is never ideal and we are sorry that this has affected your experience with us.
We have advised to allow a little extra time for your parcel to arrive. As outlined on our website, if an order has still not been received after 10 working days, we ask customers to get back in touch so we can investigate with Royal Mail and arrange the appropriate next steps if required.
Our Team always aims to provide the most appropriate guidance based on the information available at the time, while ensuring every customer receives a fair and prompt resolution should their parcel not arrive.
Fast efficient
Fast efficient - no fuss
Super fast delivery - will use again
Stress free
30. Juni 2026
Antwort von Direct Sight
Dear Irene,
We're delighted to hear that your order arrived so quickly and that you found the whole experience stress free!
Providing fast delivery alongside a smooth and hassle-free service is exactly what we strive for, so it's wonderful to know we met your expectations. It's especially rewarding to hear that you'll be using us again.
Thank you for your kind words and support! We very much look forward to helping you with your next order!
Well done!!
Everything done quickly.
Ease of use on your website.
A happy experience......
30. Juni 2026
Antwort von Direct Sight
Dear Toni,
Thank you so much for your wonderful 5 star review! We're delighted to hear that you found everything quick and straightforward and that our website made the ordering process easy to use!
We work hard to provide a smooth, efficient experience from start to finish, so it's fantastic to know that everything met your expectations and resulted in a happy experience.
Thank you for taking the time out of your day to share your feedback!
I have bought from Direct Sight before…
I have bought from Direct Sight before without issue but this time my new glasses were bent due to poor packaging so I had to send them back at my own expense nearly £4 for a replacement pair even though I could have just asked for a refund but fortunately the replacement glasses are fine !
22. Juni 2026
Antwort von Direct Sight
Dear James,
Thank you for taking the time to leave your feedback and for choosing to order from us again. We're very sorry that your first pair of glasses arrived bent as a result of our packaging.
Your comments regarding the packaging have been passed on to the appropriate Team, as feedback like yours is invaluable in helping us improve and prevent similar issues in the future.
We're extremely pleased to hear that your replacement glasses arrived in good condition and that you're happy with them - we really appreciate you giving us the opportunity to rectify this for you!
Good quality delivered on said date
29. Juni 2026
Antwort von Direct Sight
Dear Robin,
We're delighted to hear that you were pleased with the quality of your order and that it arrived on the expected delivery date.
Providing high-quality products alongside a reliable and dependable service is what we strive for, so it's wonderful to know we met your expectations. Your kind feedback is greatly appreciated by our whole Team!
Glasses seem of good quality and came
Glasses seem of good quality and came
in a reasonable time, no micro fibre cloth included though
30. Juni 2026
Antwort von Direct Sight
Dear Peter,
Thank you for taking the time to leave your review! We're really pleased to hear that you're happy with the quality of your glasses and that they arrived within a reasonable time.
We're sorry to hear that a microfibre cloth wasn’t included in your order. This isn’t the experience we aim to provide and your feedback has been shared with our Team to ensure this is looked into.
We really appreciate your comments and support and hope you’re enjoying your new glasses. If there’s anything else we can help with, please don’t hesitate to get in touch!
Ordering was easy glasses delivered…
Ordering was easy glasses delivered ahead of time as per my prescription
30. Juni 2026
Antwort von Direct Sight
Dear David,
We're so pleased to hear that you found the ordering process easy and that your glasses arrived ahead of schedule in line with your prescription.
Providing a smooth, straightforward experience from order to delivery is exactly what we aim for, so it's wonderful to know everything went so well for you.
Thank you for choosing us and we look forward to helping you again in the future!
Fantastic customer service team
The customer service team is fantastic. Zoe and Maria really looked after me when I needed a quick turnaround on a pair of sunglasses. They kept me abreast with how things were progressing and helped make sure that I got them on time. Many thanks to them.
23. Juni 2026
Antwort von Direct Sight
Dear Vicky,
Thank you so much for your wonderful 5-star review! We're absolutely delighted to hear that you had such a positive experience with our Customer Service Team!!
It's fantastic to know that Zoe and Maria were able to support you so well, especially with your quick turnaround request. We’ll be sure to pass your kind words on to them - they’ll be really pleased to hear they made such a difference. We're also glad that the regular updates helped keep you informed and ensured your sunglasses arrived on time!
Thank you again for taking the time to share your experience and for your lovely feedback. We truly appreciate your support and look forward to helping you again in the future!
Antwort von Direct Sight
Dear Velda,
Thank you so much for your 5 star review! We're really pleased to hear that you found the ordering process easy and straightforward, with no fuss! It's great to hear that your order was exactly what you were looking for.
We always aim to make things as simple and smooth as possible from start to finish, so it's great to know everything met your expectations.
We truly appreciate you taking the time to share your feedback and we look forward to helping you again in the future!
Antwort von Direct Sight
Dear Perry,
Thank you very much for your 5 star review! We're really pleased to hear you were happy with the service, as well as the speed and value you received.
It's great to know everything came together quickly and at a price you felt was right. We put a lot of focus into keeping things efficient and affordable without compromising on quality, so your feedback means a lot!
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