Custard responded very quickly to a request for help with laptop to various printers issues. Remotely taking over my laptop my problems were very quickly resolved thanks guys.
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Major issues throughout engagement 1. The original quote changed after the work started. 2. The work failed to meet the original delivery date 3. A few months after the work was completed, o... Mehr ansehen
Unternehmen hat geantwortet
On boarding with Custard was simple, straightforward and highly effective from day one. We have certainly had our fair share of disasters in the past couple of years, thankfully we were already a Cus... Mehr ansehen
Unternehmen hat geantwortet
I am lucky as I normally get straight through to a technician who resolves my issue at that time. No complaints from my side. It would be unfair to name any individual that has assisted from Cus... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Informationen, die aus verschiedenen externen Quellen stammen
We combine the latest hardware, software and implementation, with jargon-free, specialist IT support. Better yet our pricing is simple and straightforward. That’s why Custard is the ideal business partner to help you accomplish more of your IT goals.
Kontaktinformationen
Goldcrest Lodge, NG22 8LS, Nottinghamshire, Vereinigtes Königreich
- 0800 612 4818
- sales@custardgroup.co.uk
- custardgroup.co.uk
4,6
Hervorragend
66 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
very impressed with the speed of…
very impressed with the speed of response and speed of solving the issue
16. Juni 2020
Bewertung ohne vorherige Einladung
Antwort von Custard Technical Services Ltd
Hey Iain, many thanks for your great feedback and 5-star review. We are incredibly proud of our team here at Custard Technical Services and the processes we have put in place to ensure that any IT issues that customers have can be logged easily and are dealt with promptly. Our staff here would like to thank you for writing such a wonderful review of our services.
Custard are fantastic
Custard are fantastic. We are delighted with the support that they are providing to our business. I could not recommend highly enough. Keep up the amazing work.
16. Juni 2020
Bewertung ohne vorherige Einladung
Antwort von Custard Technical Services Ltd
Hey Mike! Thanks for leaving a 5-star review, we work really hard to offer the best IT service and support we can, and our team of skilled technicians at Custard Technical Services are so pleased that we are able to provide your business with support that you would recommend so highly. Thanks again Mike, so wonderful to receive such great feedback from you - we'll make sure we keep up the good work!
Antwort von Custard Technical Services Ltd
Many thanks for your 5-star review on Custard Technical Services. We are so pleased to have provided you with a first class service and really do appreciate your feedback. Thanks so much, we'll be sure to keep up the great work!
Brilliant support
I have worked with Custard for 15 years. They are absolutely customer focussed. Their bright young staff never fail to help.
16. Juni 2020
Bewertung ohne vorherige Einladung
Antwort von Custard Technical Services Ltd
Hey Peter, thank you so much for this amazing feedback - we're so pleased to hear you've had such a positive experience for so many years! The team here at Custard Technical Services are so glad to receive such wonderful feedback from such a loyal customer. Thanks again Peter, our bright team of IT experts are always happy to help!
My perception of MRSs experiances....
I write this review from a perceived perspective, rather than one that I could without some work back up with hard facts or figures, however any problem perceived is still a problem. In terms of the perceived issues, and why I scored Custard quite low:
1. When using the help desk it feels like there is an urgency to close the ticket, which should be a good thing, however the issue is not fully resolved
2. There are apparent gaps in knowledge for some of the systems that we operate, something that appears to lead to a solution through trial and error, which is never ideal from an end user perspective
3. The jobs that are planned appear to be disjointed and fail to consider the interaction of the various systems. The solution appears to be one of mopping up anything that comes up, which again is not ideal from an end user perspective
On a positive note, the staff are always friendly, polite and listen to the issues that we have.
16. Juni 2020
Bewertung ohne vorherige Einladung
Antwort von Custard Technical Services Ltd
Afternoon Stuart. Thank you so much for taking the time to give us your feedback, as this really helps us to improve our service going forwards. We are however, very sorry that your experience hasn’t matched your expectations. Our goal is the total satisfaction of our customers, and to make sure every customer receives the best possible service, so we are determined to do better in the future. Please rest assured that this feedback has been raised with the management team, who are going to review the issues raised and see if we are able to improve any of these areas of our service.
We would also very much like to take this as an opportunity to talk with you directly on how our services can be improved on. Please feel free to reach out to our Client Care team on 0115 971 7434 (Ext. 1) with any further comments, concerns, or suggestions you wish to share with our management team. We look forward to speaking with you soon!
Custard Technical Services very good to…
Custard Technical Services very good to solve any problem when I had like forgot password,lost file and stopping any wanted Junk email. The team is very polite and helpful.
16. Juni 2020
Bewertung ohne vorherige Einladung
Antwort von Custard Technical Services Ltd
Glad to hear such fantastic feedback from you John. Here at Custard Technical Services, we aim to solve any issues that our customers have - from a forgotten password to lost files, and an array of other technical issues that our customers may face. Our team are extremely happy that they have come across as both polite and helpful, as they strive to offer both friendly and helpful IT advice to all our customers. Thanks again John, we'll make sure we keep up the good work!
Custard IT Support
On boarding with Custard was simple, straightforward and highly effective from day one. We have certainly had our fair share of disasters in the past couple of years, thankfully we were already a Custard customer/user as the support we received through those hard months was second to none. The professionalism of all staff members is awesome, they really do look after their customers and you feel comforted that they have your back. I cant recommend them enough!
16. Juni 2020
Bewertung ohne vorherige Einladung
Antwort von Custard Technical Services Ltd
Good afternoon Richard, thanks so much for such a glowing review of our IT support and services at Custard Technical Services. We always work really hard to ensure that on-boarding with Custard is a simple and stress-free experience, and strive to achieve a highly effective service from the first day. We are so glad to hear that the support you have received from our technicians during some difficult months was both professional and helpful. Our main goal is to ensure that our customers are well looked after, and we are so pleased that you would recommend us. Like you said Richard, our friendly team will always have your back!
You have to wait to try and get thought…
You have to wait to try and get thought to you in the mornings
16. Juni 2020
Bewertung ohne vorherige Einladung
Antwort von Custard Technical Services Ltd
Thanks so much for your 4-star review and feedback Helen, this really helps us to improve our service and we strive to receive such useful information from our customers. Please rest assured that this feedback has been raised with the management team, who are going to review our phone wait time and see if we are able to improve this area of our service. We do have various other ways to get in touch, but appreciate that sometimes clients with more urgent issues would prefer to speak to an engineer over the phone.
If you would like to discuss this further, please call our Client Care team on 0115 971 7434 (Ext. 1) and we'll pass any additional comments onto our management team directly. We very much look forward to speaking with you!
Prompt response times by friendly staff
Prompt response times by friendly staf. Easy to log issues. Explanation of issues to prevent re-occurrence.
16. Juni 2020
Bewertung ohne vorherige Einladung
Antwort von Custard Technical Services Ltd
Hey Stephanie, many thanks for your great feedback. We are incredibly proud of our team here at Custard Technical Services and the processes we have put in place to ensure that any IT issues that customers have, can be logged easily and are dealt with promptly. It's so lovely for our dedicated staff to hear from our customers that they have been both friendly and helpful, so we'd like to thank you again for writing such a wonderful review.
Always friendly
Always friendly, happy, helpful! Thank you so much for all your assistance since i started the company 6 months ago.
16. Juni 2020
Bewertung ohne vorherige Einladung
Antwort von Custard Technical Services Ltd
Thanks for such a great 5-star review on Custard Technical Services Hannah! We are so happy that we were able to assist you from the beginning of your company all those 6 months ago, and continue to work with you closely today. We always like to say we're a bunch of friendly IT experts, so it's great to have confirmation from our customers that they believe we are too! Thanks so much Hannah.
Quick and responsive team
16. Juni 2020
Bewertung ohne vorherige Einladung
Antwort von Custard Technical Services Ltd
Afternoon Raquel, many thanks for your review. We are so pleased to have such a quick and responsive team of IT experts to assist you and we really do appreciate your feedback. Thanks so much Raquel, the Custard Technical Services team are always here to help!
I am lucky as I normally get straight…
I am lucky as I normally get straight through to a technician who resolves my issue at that time. No complaints from my side. It would be unfair to name any individual that has assisted from Custard as there have been a number that have assisted me with IT related issues.
Keep up the good work!
Thanks Alison F WBS
16. Juni 2020
Bewertung ohne vorherige Einladung
Antwort von Custard Technical Services Ltd
Hey Alison! Thanks for leaving a 5-star review, we work really hard to offer the best IT service and support we can, and our team of skilled technicians at Custard Technical Services are so pleased that we were able to help you so quickly and efficiently on several occasions. Thanks again Alison, so lovely to receive such great feedback from you - we'll make sure we keep up the good work!
The IT department are always very…
The IT department are always very helpful, respond very quickly and do their best to get us up and running efficiently. Alex, Adam, Josh, Leigh and all the others whose names I cannot think of at this time, are always cheerful and happy to assist us.
16. Juni 2020
Bewertung ohne vorherige Einladung
Antwort von Custard Technical Services Ltd
Hi Jayne, thanks so much for such a fantastic 5-star review! Our team here at Custard Technical Services are so happy to hear that you have such great comments about them - especially Alex, Adam, Josh and Leigh (they really are great staff members to have on board!) We are very glad to see that all our technicians' hard work is paying off, and we'd like to thank you for giving them an extra boost by providing us with such wonderful feedback that we can pass on.
Custard deal with any technical issues…
Custard deal with any technical issues I have very efficiently. Their live chat is very helpful and all the technicians are very approachable and friendly
16. Juni 2020
Bewertung ohne vorherige Einladung
Antwort von Custard Technical Services Ltd
Good afternoon Marie. So wonderful to hear that you have had such a great experience dealing with Custard Technical Services. Our aim is to ensure we offer support for technical issues in a friendly and efficient way, so glad to hear our team were able to provide this for you. Our Live Chat is something we implemented to enable our customers to get in touch quickly - so we are happy to hear that it has been helpful for you and your business. Thanks again for a great review Marie!
Support is outstanding and seed that…
Support is outstanding and seed that issues are resolved is next to none.
16. Juni 2020
Bewertung ohne vorherige Einladung
Antwort von Custard Technical Services Ltd
Hi Jordan. We are so glad to hear that you have had such a fantastic experience with our support team here at Custard Technical Services. We are determined to solve issues as quickly as possible, while still resolving every issue thoroughly, to make sure we can get you back working as soon as possible. Our IT support team are extremely thankful for your wonderful feedback.
Custard are always helpful and…
Custard are always helpful and efficient. If a problem persists, they leave no stone unturned until the issue is resolved. Friendly, helpful and thorough. What more could you ask for?
16. Juni 2020
Bewertung ohne vorherige Einladung
Antwort von Custard Technical Services Ltd
Hey Robert, what a wonderful review! Our team at Custard Technical Services are so delighted to receive such great feedback (they love looking through our long list of positive reviews!) It is so fantastic to hear that the team have been so persistent in resolving any issues you have had, especially in a friendly and helpful manner - something we take great pride in. Thanks so much Robert, our team look forward to working with you again soon.
They have always solved my computer…
They have always solved my computer issues without any fuss.
16. Juni 2020
Bewertung ohne vorherige Einladung
Antwort von Custard Technical Services Ltd
Dear Sharon, many thanks for your wonderful review. The IT technicians here at Custard Technical Services always try to solve any issues our customers have with the least amount of fuss for the customer, to ensure they can get back up and running without any issues - so we are so glad to hear you have had such a positive experience. Thanks Sharon, we really appreciate your feedback.
Speedy Response
They are quick to respond and normally have it fixed within minutes
16. Juni 2020
Bewertung ohne vorherige Einladung
Antwort von Custard Technical Services Ltd
Afternoon Karen, thanks so much for your positive review - it is very much appreciated! The team at Custard Technical Services strive to offer a fast and reliable service, and we are so pleased to hear that you have had such a great experience with us recently. We try our best to respond as quickly as we can, to help you get on with your working day as soon as possible. Thanks again Karen!
I think Custard are brilliant!
I think Custard are brilliant!
Anything you need they are straight on it, all polite and friendly too.
Great, 5 star service and people!
16. Juni 2020
Bewertung ohne vorherige Einladung
Antwort von Custard Technical Services Ltd
Hey Katy, thank you so much for this amazing feedback - we're thrilled! The Custard Technical Services team are so happy to be recognised as polite and friendly (something that we believe is extremely important when it comes to IT support) and it's always great to hear that we offer a fast and efficient service too. Thanks so much Katy, the Custard team are always here to help!
Always efficient service and not let me…
Always efficient service and not let me down yet.
16. Juni 2020
Bewertung ohne vorherige Einladung
Antwort von Custard Technical Services Ltd
Thanks for leaving Custard Technical Services such a great review Dan - we always strive to give our customers a friendly and efficient service and are so glad to hear that we have been able to provide that for you. Our team are extremely thankful for your wonderful feedback.
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.