One of the more cost effective options available for broadband. Customer support is helpful, spoke to San earlier who updated me further on the process of ending my contract. I would have cont... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Vipul assisted me with my case, he was fully professional, quick and friendly while resolving my issue on first contact attempt. Thank you very much for your work and help. Overall I enjoy cuckoo,... Mehr ansehen
AnuragM Was great and patiently led me through some simple tests - we identified it was the booster causing the issue and he led me through some steps to fix it. Brilliant. He also asked if there was... Mehr ansehen
Unternehmen hat geantwortet
Very polite, well mannered and ordered me a new router to hopefully fix my issue. Nice man all round. I would like some sort of compensation or a reduction in my next bill for the inconvenience not ha... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Full fibre speeds and the best customer service you've ever had. We're on a mission to make broadband simple, for good. We’re as fed up with broadband as you are, with its terrible service, complex deals and sky-high prices. Fancy switching broadband for the very last time?
Kontaktinformationen
Milford House, Pynes Hill, EX2 5AZ, Exeter, Vereinigtes Königreich
- customercare@cuckoo.co
- cuckoo.co
4,6
Hervorragend
11.889 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 98 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 2 Wochen
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Immediate response from Surya
Immediate response from Surya
Very helpful. He understood my problem straight away and is resolving the issue
29. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Cuckoo Broadband
Hi Jean,
Thanks for the brilliant review! We're delighted to hear Surya responded quickly, understood the issue straight away and is helping to get everything resolved.
We'll be sure to pass on your kind words. Thanks again for choosing Cuckoo and for the 5 stars!
- Social Media Support
Helpful and fixed the issue I had
Helpful and fixed the issue I had, KJ
29. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Cuckoo Broadband
Hi Arran,
Thanks for the 5-star review! We're delighted to hear KJ was able to help and get your issue resolved quickly.
We'll be sure to pass on your kind words. Thanks again for choosing Cuckoo!
- Social Media Support
Been a customer with cuckoo for two…
Been a customer with cuckoo for two years, has to be the worst/most useless customer service I've ever experienced. After my first year on the full fibre 500 plan I tried to renew my contract on the faster plan (I had a 2.7 gbit line at the time, they told me they didn't know how to do this and they wouldn't be able to do this because they were under staffed and the people manning the service desk phones didn't have the ability to do this and told me even if they escalated it wouldn't get done. But couldn't tell me why that was? They could only renew the plan I had already so I did so for the sake of my my sanity.
Fast forward to the end of our contrate date (05/11/2026) I tried to get ahead of the curve and ask their customer service to not auto renew my plan because I wanted it to end and decided to use the live chat... I wasted 10 minutes navigating the useless AI bot to actually speak to a person and finally got through to Aniket, I explained my incredibly simple request and after about 15-20 minutes of back and forth, they typed up 3 paragraphs trying to sell me additional products instead of getting on with it! Despite me explaining already that I wasn't able to transfer my service to a new location and had already opened a new internet contract with cuckoo (which I now regret), this is information that is also on my account to view. So after 20 ISH minutes I had to ask AGAIN to turn off the auto renew for my service after my contract date to which I was told couldn't be done because they were having a "system error" and they would get to it when this system error of unknown timeline was fixed!! And then also informed me that after my contract end date is up, I still have to give cuckoo 30 days of notice, despite the entire point of having a contract being to specify the length of time I'm paying for a service!! So I will now have to pay and additional month out of contact for the new service!? The entire point of a fixed term contract is that when the fixed term ends, you're released from it! That's some fine print!!
All of this nonsense despite the fact that I'm still with cuckoo, just on another plan!! Absolutely nonsense. Can't wait for the return of my router to be an equally painful exercise as every single time I've tried to contact cuckoo customer service theyve been unavailable or useless. At one point they just disabled my customer login account and I had to register it again with my URN! When I first got my plan in 2024 their customer service went through a multi month process of being entirely uncontactable and the app was equally useless. This company goes through periods of just having no support staff and I would doubt even after the merge with onestream that this has improved much.
AVOID IF YOU CAN
29. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Cuckoo Broadband
Hi Max,
Thanks for taking the time to share your feedback. We're sorry to hear that your experience hasn't met expectations and that you've found some of your interactions with us frustrating.
We appreciate you highlighting both your recent experience with Aniket and the challenges you've faced previously. We know how important it is to make account changes and contract queries straightforward, and we're sorry this wasn't your experience. Your comments about our chat service, communication and support processes have been noted and will be shared with the relevant teams.
We value all feedback, as it helps us understand where we need to do better.
- Social Media Support
I used the web chat to cancel my…
I used the web chat to cancel my account. My request was dealt with swiftly and efficiently and Arshad was very polite and helpful
29. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Cuckoo Broadband
Hi Clare,
We're delighted to hear Arshad was able to help you with your cancellation quickly and efficiently, while providing such polite and helpful service.
We'll be sure to pass on your kind words.
- Social Media Support
My query was dealt with quickly and efficiently
My issue was dealt with in one phone call and a refund issued
Aaliya was very friendly, polite but professional and dealt swiftly with my query.
29. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Cuckoo Broadband
Hi Debbie,
Thanks for the fantastic review! We're pleased to hear your issue was resolved in a single call and that Aaliya was able to arrange your refund quickly.
We'll be sure to pass on your kind words about her friendly, professional service.
- Social Media Support
Aloto was very helpful and even offered…
Aloto was very helpful and even offered to personally help with follow up enquiries. When the new router arrives I sincerely hope this is still the case. He did sound genuine.
29. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Cuckoo Broadband
Hi Philip,
Thanks for taking the time to leave such a lovely review. We're glad to hear Aloto was so helpful and took the time to offer support with any follow-up questions.
We'll be sure to pass on your kind words to him, and we hope everything goes smoothly when your new router arrives.
- Social Media Support
Victor (Vicky) has been absolutely…
Victor (Vicky) has been absolutely amazing with my call today.
He managed to get my bill today and get my email on my account changed with a very polite and sufficient manner.
Thank you Vicky :)
29. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Cuckoo Broadband
Hi Catherine,
Thanks for the fantastic review! We're delighted to hear our staff was able to get everything sorted for you and provide such friendly, helpful service.
We'll be sure to pass on your kind words. Thanks again for choosing Cuckoo and for the 5 stars!
- Social Media Support
Bill query
Kapil J was very helpful and responded to our query re the bill in a timely and effective manner.
29. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Cuckoo Broadband
Hi there,
Thanks for your lovely feedback. We're delighted to hear Kapil was able to help with your billing query quickly and effectively.
We'll be sure to pass on your kind words to him. Thanks again for choosing Cuckoo!
- Social Media Support
AnuragM Was great!
AnuragM Was great and patiently led me through some simple tests - we identified it was the booster causing the issue and he led me through some steps to fix it. Brilliant. He also asked if there was anything else I needed and I did want to talk to someone about my charges so he’s arranged for someone to call me back. Fab service from AnuragM who was also very calm and polite despite my dogs barking, daughter interrupting several times and my phone signal being rubbish!
29. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Cuckoo Broadband
Hi Rosie,
Thank you for your fantastic 5-star review! We're so pleased to hear that our team member was able to get things sorted for you and provide such patient, friendly support along the way.
It's especially lovely to hear that he remained calm, polite and helpful throughout, even with all the distractions going on around you! We'll also make sure your additional query is followed up as arranged.
Thanks for choosing Cuckoo Broadband and for taking the time to share your experience!
- Social Media Support
Excellent service TT
Excellent service TT - thank you for resolving the issue.
29. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Cuckoo Broadband
Hi there,
Thank you for your 5-star review! We're glad to hear that our staff was able to resolve the issue for you and provide excellent service along the way.
We'll be sure to pass on your kind words. Thanks for choosing Cuckoo Broadband and for taking the time to share your experience!
- Social Media Support
Live chat with Arshad
Just on live chat with Arshad. He has done a great job. Now for the fibre connection to be restored. I know its not Arshad at fault, he's done a great job today.
29. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Cuckoo Broadband
Hi Paul,
Thank you for your review! We're delighted to hear that Arshad provided such great support and made a positive difference during your live chat.
We'll be sure to pass on your kind words to him. We appreciate your understanding, and we're hopeful everything will be back up and running for you soon.
- Social Media Support
Aniket was great
Aniket was great, really helpful and patient. She was delivering really clear troubleshooting steps for me, whilst being courteous and understanding of my time. Thanks!
29. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Cuckoo Broadband
Hi Morgan,
Thank you for your lovely 5-star review! We're so pleased to hear that Aniket was helpful, patient, and took the time to guide you through everything clearly while being mindful of your time.
- Social Media Support
Ankit cancelled my broadband as…
Ankit cancelled my broadband as requested, the process went very smoothly.
29. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Cuckoo Broadband
Hi Alex,
Thank you for your 5-star review! We're pleased to hear that Ankit was able to help with your request and make the process smooth and easy for you.
Thanks for choosing Cuckoo Broadband and for taking the time to share your experience!
- Social Media Support
MJ provided excellent service
MJ provided excellent service and was very prompt in handling the cancellation of my contract. The process was smooth and straightforward, and I really appreciated the quick response and professional attitude. Thank you, MJ, for making everything so easy!
29. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Cuckoo Broadband
Hi there,
Thank you for your fantastic 5-star review! We're delighted to hear that MJ provided such prompt and professional support, making the whole process smooth and easy for you.
We'll be sure to pass on your kind words. Thanks for taking the time to share your experience and for choosing Cuckoo!
– Social Media Support
Great service by Aloto
29. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Cuckoo Broadband
Hi Jorge,
Thanks so much for the review! We're really pleased to hear Aloto made such a positive impression. Great service can make all the difference, and we're delighted they were able to help.
- Social Media Support
Aniket was every helpful throughout
Aniket was every helpful throughout
28. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Cuckoo Broadband
Hi Chris,
Thanks for the review! We're really pleased to hear Aniket was there to help every step of the way. Knowing you felt supported throughout means a lot to us, and we'll make sure your lovely feedback is passed on to him.
- Social Media Support
MJ was very helpful and was able to…
MJ was very helpful and was able to answer all of the questions I had.
28. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Cuckoo Broadband
Hi Charlie,
Thanks for the 5 stars! We're glad to hear MJ was able to answer all your questions and provide the help you needed. We'll be sure to pass on your lovely feedback.
- Social Media Support
Perfect speedy service thank you
28. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Cuckoo Broadband
Hi Lynn,
Thanks for the 5 stars! We're pleased to hear you received such speedy service. Thanks for taking the time to share your feedback and for choosing Cuckoo!
- Social Media Support
Aniket was excellent just hope the…
Aniket was excellent just hope the technical team and engineers can follow up my issue and solve it thanks
28. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Cuckoo Broadband
Hi there,
Thanks for the 5 stars! We're delighted to hear Aniket provided such excellent support.
We also appreciate your patience, and we're hopeful our technical team and engineers will get everything fully resolved for you soon.
- Social Media Support
What a lot of companies fail to do &…
What a lot of companies fail to do & that is help their customers. Customers are good at what they do but are not necessarily experts where IT is concerned.
28. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Cuckoo Broadband
Hi Bryan,
Thanks for the 5 stars! We couldn't agree more. We know not everyone is an IT expert, so we're always happy to provide clear, helpful support when it's needed.
Thanks for recognising the team’s efforts and for choosing Cuckoo!
- Social Media Support
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