One of the more cost effective options available for broadband. Customer support is helpful, spoke to San earlier who updated me further on the process of ending my contract. I would have cont... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
Vipul assisted me with my case, he was fully professional, quick and friendly while resolving my issue on first contact attempt. Thank you very much for your work and help. Overall I enjoy cuckoo,... Mehr ansehen
AnuragM Was great and patiently led me through some simple tests - we identified it was the booster causing the issue and he led me through some steps to fix it. Brilliant. He also asked if there was... Mehr ansehen
Unternehmen hat geantwortet
Very polite, well mannered and ordered me a new router to hopefully fix my issue. Nice man all round. I would like some sort of compensation or a reduction in my next bill for the inconvenience not ha... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Full fibre speeds and the best customer service you've ever had. We're on a mission to make broadband simple, for good. We’re as fed up with broadband as you are, with its terrible service, complex deals and sky-high prices. Fancy switching broadband for the very last time?
Kontaktinformationen
Milford House, Pynes Hill, EX2 5AZ, Exeter, Vereinigtes Königreich
- customercare@cuckoo.co
- cuckoo.co
4,6
Hervorragend
11.893 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 97 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 2 Wochen
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Kj was really helpful with my queries…
Kj was really helpful with my queries and did everything that I wished
26. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Cuckoo Broadband
Hi Nigel,
Thank you for your lovely feedback! We’re really pleased to hear that our advisor was helpful with your queries and able to assist with everything you needed.
We truly appreciate you taking the time to share your experience!
– Social Media Support
AnuragM
AnuragM, as always very polite, managed to sort out our problem eventually. We were away so I was unable to respond to his calls telling us it was now OK, but hopefully he will see this.
23. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Cuckoo Broadband
Hi Bernard,
Thank you for taking the time to share your feedback! We’re pleased to hear that Anurag was polite and was able to get your issue sorted in the end.
We appreciate your patience and are glad to know everything was eventually resolved. We’ll be sure to pass your kind words on to him!
– Social Media Support
Since september told that I'm leaving…
Since september told that I'm leaving and keep on getting harassed with emails and text in regards to staying with provider which I've replied back each time no intention to do and have new provider once contract ends.
If i would of known this type of harassing would be present at end of contract would of never picked them as a supplier.
24. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Cuckoo Broadband
Hi Ilona,
We're sorry to hear that your experience at the end of your contract left you feeling this way.
We're pleased to confirm that the issue has now been sorted, and you will no longer receive communications relating to this matter. We appreciate you making us aware of your concerns, and we're sorry for any inconvenience caused during the process.
We wish you all the best with your new provider and thank you for having been with Cuckoo.
- Social Media Support
Jakob in retention dept was Rude
Jakob in retention dept was Rude, Abrupt & Pushy!
This is the 2nd review in 2 days after speaking to the retention department! Jakob was initially pleasant and professional as he tried to match an offer from a different supplier! I told him he wasn’t matching the other offer I had found and he started slating VODAFONE, I told him the other offer wasn’t VODAFONE and he raised his voice telling me he was only using them as an example. In the end I had to speak over the top of him and tell him I wasn’t interested in staying with Cuckoo. I then asked him for an email confirming that my 30 day notice had been received and he abruptly told me I would get an email with all the next steps! I then asked if I would receive packaging to return the equipment and was again, abruptly told No, I would have to sort it and pay for it myself!
(Maybe Cuckoo ‘should’ send out packaging) as a service!
Prior to this call I’ve never had a problem with cuckoo staff! This person needs some further customer support training and be taught not to take cancellations so personally.
Unfortunately due to this person and not receiving packaging I will NOT be using Cuckoo in the future when my new contract runs out!
23. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Cuckoo Broadband
Hi Claire,
Thank you for taking the time to share your feedback. We're sorry to hear that your recent experience didn't reflect the level of service you've come to expect from us, especially as you've previously had positive interactions with our team.
We did try to reach out to discuss your experience and see how we could help put things right, but unfortunately we weren't able to connect with you. Please be assured that your feedback has been shared with the relevant team and will be carefully reviewed. We're committed to learning from customer feedback and continually improving the experience we provide.
We appreciate you highlighting both the positive experiences you've had in the past and the areas where we fell short on this occasion. Thank you again for bringing this to our attention, and we wish you all the very best moving forward.
- Social Media Support
Aniket was very helpful and kind whilst…
Aniket was very helpful and kind whilst closing my father's account after he had passed away.
24. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Cuckoo Broadband
Hi There,
Thank you for sharing your kind feedback with us. We’re pleased to hear that our advisor was compassionate, helpful and supportive while assisting you with your father’s account.
We really appreciate you taking the time to share your experience, and we’re glad we could make the process a little easier for you.
– Social Media Support
Very helpful and polite Very happy
Very helpful and polite Very happy
24. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Cuckoo Broadband
Hi Rosemary,
Thank you for your lovely feedback! We’re really pleased to hear that you found our team helpful and polite and that you were happy with the service you received.
We truly appreciate you taking the time to share your experience!
– Social Media Support
Good service to help with an issue.
24. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Cuckoo Broadband
Hi Steven,
Thank you for your feedback! We’re pleased to hear that our team was able to provide good service and help resolve your issue.
We really appreciate you taking the time to share your experience!
– Social Media Support
Aniket was extremely helpful
Aniket was extremely helpful. Processed my request efficiently and made the experience really smooth and quick. Thank you.
24. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Cuckoo Broadband
Hi David,
Thank you for your lovely feedback! We’re really pleased to hear that our advisor was extremely helpful, processed your request efficiently and made the whole experience smooth and quick.
We truly appreciate you taking the time to share your experience!
– Social Media Support
K.J was very helpful and insightful
K.J was very helpful and insightful, great communication and very polite.
A credit to the company, great customer service skills.
Thanks again for your help K.J
24. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Cuckoo Broadband
Hi Anthony,
Thank you so much for your fantastic feedback! We’re really pleased to hear that our advisor was helpful, insightful and communicated so clearly throughout your experience.
We’ll be sure to pass your kind words on to the team!
– Social Media Support
*MJ* was great
Polite, professional and helpful response from *MJ* regarding my renewal query.
24. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Cuckoo Broadband
Hi Akex,
Thank you for your lovely feedback! We’re really pleased to hear that our advisor provided polite, professional and helpful support with your renewal query.
We truly appreciate you taking the time to share your experience!
– Social Media Support
My problem was resolved so quickly
24. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Cuckoo Broadband
Hi There,
Thank you for your lovely feedback! We’re really pleased to hear that your issue was resolved so quickly.
We truly appreciate you taking the time to share your experience!
– Social Media Support
Aniket was very helpful and…
Aniket was very helpful and understanding of my problem and did everything she could to resolve it in a polite and helpful way
24. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Cuckoo Broadband
Hi Trevor,
Thank you for your lovely feedback! We’re really pleased to hear that our advisor was understanding, polite and did everything possible to help resolve your issue.
We truly appreciate you taking the time to share your experience and your kind words!
– Social Media Support
Yashika was a brilliant support
Yashika was a brilliant support, helping me through a confusing situation.
24. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Cuckoo Broadband
Hi Anon,
Thank you for your lovely feedback! We’re really pleased to hear that Yashika was able to guide you through the situation and provide the support you needed.
We truly appreciate you taking the time to share your experience!
– Social Media Support
Fast and friendly support
Fast and friendly support, helping me getting my wi-fi back on.
24. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Cuckoo Broadband
Hi Marc,
Thank you for your lovely feedback! We’re really pleased to hear that our team provided fast and friendly support and helped get your Wi-Fi back up and running.
We truly appreciate you taking the time to share your experience!
– Social Media Support
Cuckoo
Great customer service from MJ.
Reliable broadband speeds.
23. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Cuckoo Broadband
Hi There,
Thank you for the fantastic feedback! We’re really pleased to hear that MJ provided great customer service and that you’ve been enjoying reliable broadband speeds.
We truly appreciate you taking the time to share your experience!
– Social Media Support
Replacement
Just moved to a wired connection and found the old Nokia router we’d inherited from our previous provider was locked down, so we couldn’t change any settings, not even the Wi-Fi password, and a bufferbloat test showed latency spiking under load. I got in touch via live chat and Mohit K sorted it within a few minutes. He verified my account, understood the problem straight away, and arranged a new Superstream router delivered free of charge, with no need to send the old one back. Friendly, efficient and no runaround. The connection itself has been excellent too, with over 500 Mbps down and even faster upload on a wired test. Really impressed with how this was handled.
22. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Cuckoo Broadband
Hi Neil,
Thank you so much for your detailed feedback! We’re delighted to hear that Mohit understood the issue quickly and was able to arrange a new router for you without any hassle.
It’s fantastic to know that the process was friendly and efficient, and that you’re also enjoying excellent connection speeds. We’ll be sure to share your kind words with Mohit and the wider team!
– Social Media Support
KJ brilliant customer service
KJ brilliant customer service
23. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Cuckoo Broadband
Hi Shaun,
Thank you for the fantastic feedback! We’re really pleased to hear that our advisor provided brilliant customer service.
We truly appreciate you taking the time to share your experience!
– Social Media Support
Customer care is lacking
Customer care is lacking. Been having Internet issues for months. Been told it was because we switched it off.... We did not! Plug was on. Threatened with £200 charge if we miss the engineer coming to the property, but only told at 9pm at night they would be there from 8am the next morning giving zero time to rearrange! Even though we clearly stated we were not available that day. It's been atrocious to deal with. When even the engineer states they are uncomfortable being associated with the company, reenforces my decision to leave as soon as I can afford the exit fees!
15. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Cuckoo Broadband
Hi there,
We're sorry to hear this and can completely understand you are upset. It's disappointing to hear you've been dealing with ongoing service issues as well as difficulties around the engineer visit.
We have tried reaching out to discuss your concerns and help get things resolved. A complaint has now been raised, and a member of our Complaints Team will be in touch with you shortly to review what happened and work towards a resolution.
Thank you for taking the time to share your feedback. We're sorry we've let you down and hope we can put things right.
- Social Media Support
Mohit K was very efficient and helpful
Mohit K was very efficient and helpful. Quickly identified the problem and arranged for further technical assistance
23. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Cuckoo Broadband
Hi There,
Thank you for your lovely feedback! We’re really pleased to hear that Mohit was efficient and helpful, quickly identified the issue and arranged the necessary technical support.
We truly appreciate you taking the time to share your experience!
– Social Media Support
My experience with Cuckoo overall was…
My experience with Cuckoo overall was not brilliant. Phoned 3 weeks before moving home with agreed date for engineer and new services to start at new property and this did not happen. Engineer came out, but no new router sent in time and day of the new service when it was meant to start is when I reached an email communicating a delay. 2 weeks after I was meant to go live, I did. Not good. The days of Jurassic Fibre customer service are gone! And I imagine had I been a new customer I would have been treated differently. Disappointing. I will call our customer services support, he KJ was helpful, however, overall not a good experience.
2. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Cuckoo Broadband
Hi Claire,
We're sorry to hear that your move didn't go as smoothly as it should have.
While we're pleased that KJ was able to provide helpful support when you got in touch, we recognise that this didn't make up for the overall experience. Your service concerns are resolved now, and we've already taken steps to acknowledge the disruption caused during the delay period.
We appreciate you taking the time to share your feedback, as it helps us identify where we need to do better. We hope to restore your confidence in Cuckoo moving forward.
- Social Media Support
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