Imran was fantastic and easy to deal with and he went above and beyond to sort my cruise requirements to suit me and make things easy for me. He also kept contact and never made false promises or cl... Mehr ansehen
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Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
We spoke to Paul who guided us through the process, confirming all the details before finalising our booking. He called us at the time we had arranged and advised us that the flight confirmations w... Mehr ansehen
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After receiving our travel documents we were unable to access our booking on Air China to reserve our seats. Quick phone call to Emma who contacted the airline and emailed the available seats to me.... Mehr ansehen
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Kate was amazing thank you. I’ve just fractured my foot and I’m travelling in less than a week. Kate has sorted out assisted travel at each airport with clear directions of what I need to do. This is... Mehr ansehen
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Unternehmensdetails
- Kreuzfahrtgesellschaft
- Kreuzfahrtunternehmen
- Kreuzfahrtterminal
- Kreuzfahrt-Reisebüro
- Reisebüro
- Reise-Aggregator
Über Cruise2.com
Vom Unternehmen geschrieben
Cruise2.com – Tailor-Made Cruise Holidays & Cruise Deals Since 2014
Cruise2.com is a specialist UK cruise travel agency creating tailor-made cruise holidays, cruise packages, and exclusive cruise deals for travellers looking for unforgettable experiences at sea. Since 2014, our experienced cruise consultants have helped thousands of customers book the perfect cruise holiday to destinations all around the world.
We work with some of the world’s most popular cruise lines including Norwegian Cruise Line, Princess Cruises, Celebrity Cruises, Cunard, Royal Caribbean, MSC Cruises, and Holland America Line to offer a wide choice of cruise ships, itineraries, and competitive cruise fares.
Whether you're planning a Mediterranean cruise, Caribbean cruise, Norwegian Fjords cruise, or an unforgettable world cruise, our team will help you find the perfect itinerary tailored to your travel preferences.
Popular Cruise Holidays We Offer
🚢 Cruises from Southampton – convenient departures from the UK
🌍 No-fly cruises for hassle-free travel from UK ports
🌞 Mediterranean cruises exploring Europe’s most famous destinations
🌴 Caribbean cruises visiting tropical islands and beautiful beaches
❄ Norwegian Fjords cruises with breathtaking scenery
🌎 World cruises and extended voyages across multiple continents
💰 Exclusive cruise deals and limited-time cruise offers
⏱ Last-minute cruises and short cruise breaks
Our cruise specialists also arrange family cruises, couples cruises, solo traveller cruises, and group cruise holidays to destinations across Europe, the Caribbean, North America, Asia, and beyond.
Why Book Your Cruise With Cruise2.com?
✔ Established cruise specialists since 2014
✔ Access to competitive cruise deals and special offers
✔ Expert advice on cruise ships, cabins, and itineraries
✔ Personalised service for first-time cruisers and experienced travellers
✔ Specialists in cruises from Southampton and no-fly cruises
As a proud member of The Midcounties Co-operative Travel Consortium, all bookings made with Cruise2.com are fully financially protected, giving you peace of mind when planning your cruise holiday.
Our experienced team is dedicated to providing excellent customer service, helping travellers choose the right cruise line, ship, and destination at the best possible value.
Customer Reviews
Thousands of travellers have trusted Cruise2.com to plan their cruise holidays. Read our customer reviews to discover why travellers recommend our friendly service and expert cruise advice.
⭐ Share your experience on Trustpilot and help other travellers discover Cruise2.com.
📞 Speak to our cruise specialists: 0203 884 2555
📧 Email: sales@cruise2.com
Best Cruise Deals at best Prices and Great Service
Vom Unternehmen geschrieben
- We are committed to our customers
Expertise you can trust. Our senior UK sales and support specialists provide a bespoke, 5-star service experience, combining deep industry knowledge with a proactive approach to customer care."
Expertise you can trust
The "Trust-First" Approach
Expertly Guided. UK-Based. 5-Star Service.
We combine years of UK sales expertise with a commitment to 5-star customer support. Our local team doesn't just provide answers; we provide solutions, ensuring every customer feels heard, valued, and supported at every step.
The Professional Approach
Premium UK Support & Sales Expertise
Driven by a veteran UK-based team, we pride ourselves on delivering a 6-star service experience. From initial inquiry to after-sales care, our deep industry knowledge and local presence ensure a seamless, high-quality journey for every client.
The Short & Sharp (Best for Mobile)
UK-Based Excellence
Experience the difference of a 6-star service. Our seasoned UK sales and support specialists offer localised expertise and dedicated care, setting the gold standard for customer satisfaction.
Kontaktinformationen
Suite 248 Rye House, 161 High Street Ruislip , HA4 8JY, Middlesex , Vereinigtes Königreich
- 0203 884 2555
- wecare@cruise2.com
- cruise2.com
The Cruise2 Concierge Collection
4,9
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1830 Bewertungen
Hat 75 % seiner negativen Bewertungen beantwortet
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Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
AVOID THIS COMPANY!
AVOID THIS COMPANY!
As per a couple of other recent reviews we booked a cruise package with Cruise2. The communications were good until we had paid them. From then on we did not receive replies to emails, if we called we were promised call backs that didn’t happen. Cruise2 failed to book a crucial element of a holiday to Australia so we travelled to the other side of the world only to miss out on The Great Barrier Reef! We called and emailed numerous times to say this part of the trip hadn’t been booked and were constantly told it would be sorted out tomorrow and tomorrow and tomorrow until the night before we were told to book it ourselves and they would refund. The trip was full at that point so we couldn’t go. I could have cried. Since then the refund has been promised so far 6 times within 48 hours but 20 days later it still hasn’t happened and they still don’t answer emails or calls.
So disappointed, they have marred the holiday of a lifetime
18. November 2025
Bewertung ohne vorherige Einladung
Antwort von Cruise2.com
Dear Nicola,
Greetings from Cruise2!
Thank you for taking the time to share your feedback. We sincerely regret that your experience did not fully meet your expectations and appreciate the opportunity to clarify the matter in the interest of transparency.
As outlined in our earlier correspondence, the occupancy issue was not communicated to us by the supplier. Furthermore, the alternative option proposed could not be confirmed due to supplier-side operational constraints, which were regrettably beyond our direct control.
We also confirm that the applicable refund was processed in full, strictly in accordance with the supplier’s policy and the agreed contractual terms.
While we fully acknowledge the frustration this situation may have caused, we remain confident that the matter was handled fairly, professionally, and in good faith at all times.
Warm Regards,
Team Cruise2
We had a late issue with name on a…
We had a late issue with name on a return flight Kate at cruise2 sorted all out perfectly without issues, thank you so much . 👍🥂
3. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Cruise2.com
Dear David,
Greetings from Cruise2!
Thank you for your gracious feedback. We are delighted that our customer service team seamlessly resolved your flight name issue, ensuring your journey remained effortless and refined. Your trust means a great deal to us, and we look forward to curating many more impeccable travel experiences for you. 🥂✨
Warm Regards,
Team Cruise2
Booking made easy
Booking made easy. Jordan was polite, knowledgeable and helpful. He answered all my questions promptly and professionally.
1. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Cruise2.com
Dear Prisca,
Greetings from Cruise!
Thank you for your splendid feedback. We’re delighted to hear that our team made your booking experience seamless, offering polite, knowledgeable, and prompt assistance throughout. Your kind words mean a great deal to us, and we look forward to supporting you again on your future travels.
Warm Regards,
Team Cruise2
The conversation with cruise2 knowing…
This The conversation with cruise2 knowing they were genuinely there if I needed advice or answers to anything at all, they were 100% there made it all a really great happy experience, would book with cruise2 again in a heartbeat
12. November 2025
Bewertung ohne vorherige Einladung
Antwort von Cruise2.com
Dear Julie,
Greetings from Cruise2!
Thank you for sharing such uplifting feedback. We’re delighted to know that our team’s genuine support and readiness to assist made your experience both smooth and truly enjoyable. Your confidence in us means the world, and we’d be honoured to welcome you back to Cruise2 again in a heartbeat.
Warm Regards,
Team Cruise2
OUTSTANDING SERVICE AND VALUE
Having spent 34 years in the forces it's safe to say that my wife and I have travelled extensively having been to 115 countries to date.
It has been some time since I used your company to book a holiday but have to say from the first moment I spoke to Zak Edmonds to the time we travelled back to the UK your staff have been nothing short of OUTSTANDING.
Every single transfer was spot on and we have never experienced such a good service where each and every time the designated driver contacted me in good time and put our minds at rest that we were in very good hands. The service you supply through Koi was first class.
Every time I had an issue your staff went the extra yard and could not have been more professional.
I would also like to commend the selection of hotels chosen throughout our holiday were top drawer and the 5 day taster cruise on Ovation of the Seas blew us away.
We are Saphire or higher on most cruise lines and because we get so looked after it is always difficult to start at the bottom with someone else if the status is not matched by the cruise line. We have experienced a sharp decline on the standard of entertainment across a number of cruise lines since COVID but the shows on this ship were easily West end standard.
I remember one instance when a member of your staff answered the phone as she was about to finish and not only did she resolve the issue she rang me back 30 mins later to tell me!
Being retired I will always shop around for the best deal but rarely have we had such an outstanding service.
11. November 2025
Bewertung ohne vorherige Einladung
Antwort von Cruise2.com
Dear Shaun,
Greetings from Cruise2!
Thank you for sharing such an exceptional review—your words mean a great deal, especially from someone with your extensive travel experience. We’re delighted that from your very first interaction to your return home, our dedicated team delivered the outstanding service you deserved. It’s wonderful to hear that the transfers, hotel selections, and your Ovation of the Seas cruise all exceeded expectations, and that our staff consistently went the extra mile for you.
Your recognition is truly appreciated, and we are honoured to have earned your trust once again. We look forward to arranging many more memorable journeys for you and your wife.
Warm Regards,
Team Cruise2
Exceptional customer support
Prior to calling Cruise2 I read all of the Trustpilot reviews. Most mentioned the excellent customer service given by Jordan so I was delighted when he answered our call. He helped and supported us through the booking process and we were confident in our decision. We are now looking forward to our cruise next year .
Well done Jordan 👏
The Mackays
1. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Cruise2.com
Dear Mr. and Mrs. Mackay,
Greetings from Cruise2!
Thank you so much for your wonderful feedback. We’re delighted to hear that our team delivered the exceptional service highlighted in so many of our Trustpilot reviews, and that they were able to guide and support you seamlessly through the booking process. Your confidence in your decision means a great deal to us, and we’re thrilled that you’re now looking forward to your cruise next year.
We truly appreciate your kind words and look forward to assisting you again soon.
Warm Regards,
Team Cruise2
Very helpful with all aspects of our booking
We moved our booking from another agent as Cruise 2 offered better pricing. They were very helpful finding flights before and after the cruise especially as one airline cancelled the flight booked. The Hotels selected by them were well located. We have now booked another cruise and will be using them as our agent
11. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Cruise2.com
Dear Valued Guest,
Greetings from Cruise2!
Thank you for sharing your wonderful feedback. We’re delighted to hear that our team was able to support you with every aspect of your booking, from securing better pricing to arranging suitable flights—even when an airline cancellation occurred. It's also great to know that the hotels selected were conveniently located and met your expectations.
We truly appreciate your continued trust and are thrilled that you've already booked your next cruise with us. We look forward to assisting you again soon.
Warm Regards,
Team Cruise2
Jordan was very helpful
Jordan was very helpful, polite and efficient. We are looking forward to our cruise with stay next year. Thanks again for your patience with this unpicky customer 😜
20. November 2025
Bewertung ohne vorherige Einladung
Antwort von Cruise2.com
Dear Wendy,
Thank you for your glowing 5-star review! We are delighted to hear that our impeccable assistance and gracious patience enhanced your booking experience. We truly look forward to welcoming you on your extraordinary cruise-and-stay adventure next year. 🌟
Warm Regards,
Team Cruise2
Customer Care
The customer care and service I have received from Kevin in the back office has been exceptional. He sorted out my concerns quickly and efficiently.
Well done to Kevin 😊
17. November 2025
Bewertung ohne vorherige Einladung
Antwort von Cruise2.com
Dear Colette,
Thank you for your wonderful feedback! We’re delighted to hear that our Customer Service Team provided exceptional care and resolved your concerns swiftly and efficiently. Your kind words are truly appreciated. 😊
Warm Regards,
Team Cruise2
Terrible Customer service
We booked a holiday to Japan with Cruise2 and they seemed very helpful. Unfortunately, that was the end of them helping us. We had 6 itinerary changes which impacted on our holiday, they were not interested and just referred us to NCL. We understand that itinerary changes happen but this was too many. However we accepted the changes and paid in full as requested. We asked for a reference number to book our seats on the plane. We then had difficulty booking our seat from Seoul to Istanbul. All our documentation showed the flights were with Turkish airlines. We contacted Cruise 2, their advice was to contact Turkish airlines. We contacted Turkish airlines and their advice was to contact Cruise2!! It was so frustrating. We eventually found out ourselves that the flight for that leg of the journey was with Asiana airlines. After many phonecalls and emails, we were informed that we could only book seats 48 hours before departure. It was a nightmare. The flight had no vegetarian option, so I was offered 3 plain bread rolls. I requested a cheese plate and eventually they managed to get me a small plate of cheese. The entertainment was of poor quality. There was very poor sound and the screen was barely visible. All this for a 12 hour flight was not acceptable. On return, we have contacted Cruise2. They have just passed our complaints on to Turkish airlines, who in turn have passed it on to Asiana. We got an apology. That is simply not good enough. Back to Cruise2 and they say they have done what they can. I have emailed them with no response and had to keep chasing with phonecalls. They have been awful. The irony is their email address is Cruise2 cares. Well I can tell you that they don't. If you want a trouble free holiday, my advice is do not use this company. They take your money but after that, you are very much in your own. Never again!!!
26. September 2025
Bewertung ohne vorherige Einladung
Antwort von Cruise2.com
Dear Ms. Toole,
Greetings from Cruise2!
Thank you for for taking the time to share your experience with us. We truly appreciate your detailed feedback, and we are genuinely sorry to hear about the challenges you encountered. At Cruise2, we take customer feedback very seriously, as it plays an essential role in continually enhancing the experience we deliver to every guest.
Allow us to clarify each point with complete transparency:
✈️ Regarding Your Flights:
While all flights included in your holiday package were correctly arranged and confirmed, pre-seat selection was not part of the agreement. Seat allocation is solely governed by the airline’s policies, which are unfortunately beyond our control.
Additionally, although your flights were booked under Turkish Airlines (airline code TK), certain segments may be operated by partner carriers under a codeshare agreement—a common industry practice determined entirely by the airline. This explains why the Seoul–Istanbul sector was operated by Asiana Airlines.
Regarding the inflight experience, we raised your concerns with the airline, and you have received their official response. We understand the outcome may not have met your expectations. You may also wish to consult your travel insurance provider for any potential claim related to service shortcomings experienced during the flight.
🚢 Regarding Cruise Itinerary Changes:
As highlighted in Norwegian Cruise Line’s Terms & Conditions, the cruise line reserves the right to revise or cancel port itineraries due to operational, safety, weather-related, or other factors beyond their control:
NCL Terms & Conditions: https://www.ncl.com/in/en/about/terms-and-conditions#s5m5.
The cruise line has confirmed that no compensation is applicable, as the changes fall within their policy guidelines.
We genuinely regret that your holiday experience was affected and that certain elements did not meet your expectations. While many operational decisions rest with the airline and cruiseline, we consistently endeavoured to assist you within the scope permitted by both suppliers. Cruise2 acts solely as an intermediary between the supplier and the customer, the ultimate fulfilment of services is dependent on the respective service providers.
Your feedback is invaluable, and we remain fully committed to supporting you further should you have any additional questions or concerns.
Warm Regards,
Team Cruise2
Its the 2nd time I have booked with…
Its the 2nd time I have booked with Cruise2 . Excellent service from Jordan
13. November 2025
Bewertung ohne vorherige Einladung
Antwort von Cruise2.com
Dear Cindy,
Thank you for choosing Cruise2 once again! We’re delighted to know that our service continues to meet your expectations and provide a smooth, satisfying experience. We truly appreciate your ongoing trust and loyalty.
Warm Regards,
Team Cruise2
Pick ups from airport took us to the…
Pick ups from airport took us to the wrong hotel cost us 350euros to get to the correct hotel the company are refusing to reimburse us the full amount the second pick up didn't arrive again more taxi fares again no refund they seem to think we will give up they ruined our holiday as we wanted to see Pompeii but again no pick up
24. September 2025
Bewertung ohne vorherige Einladung
Antwort von Cruise2.com
Dear Linda,
Warm Greetings from Cruise!
Thank you for taking the time to share your feedback, and please accept our sincere apologies for the inconvenience you experienced during your trip.
We would like to clarify that the tour and all transfers were arranged through our ATOL-approved supplier partners. In line with supplier protocols and the evidence provided, we are able to reimburse only the portion validated through their investigation report.
Please note that our dedicated team has already reached out to you via your registered email ID with a detailed update on the supplier’s findings and any refund authorised as part of their assessment.
We sincerely regret that your experience fell short of expectations and truly appreciate your understanding.
Regards,
Team Cruise2
Excellent Service Again
Dear Sir/ Madam
I have just returned from our cruise around Japan with NCL which was booked through your travel company.
I just wanted to thank all the staff who worked on our booking and made the holiday a great success. Everything ran smoothly, the hotel selections in both Seoul and Tokyo were in good locations. The private transfers were good, with a high standard of vehicle and driver. We did have a slight problem trying to confirm our last transfer from Tokyo out to Narita Airport, as the WhatsApp number we were given never gave us a response. But the night before the transfer, the company BB Japan did confirm the pick-up time on a different number.
We enjoyed the cruise and the itinerary, so please thank all the staff involved in our booking process and answering any queries we had.
Kind regards
Stephen Moore
19. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Cruise2.com
Dear Mr. Moore,
Thank you for your exceptionally gracious note and for once again placing your confidence in Cruise2. It brings us immense pleasure to know that your journey through Japan unfolded with such elegance—from the prime hotel locations in Seoul and Tokyo to the refined comfort of your private transfers and the enriching NCL itinerary. We sincerely appreciate your understanding regarding the final transfer confirmation, and we are delighted that all arrangements ultimately aligned seamlessly.
Your heartfelt appreciation will be conveyed to every member of our team who contributed to crafting this experience. We look forward to the privilege of curating your next extraordinary voyage.
Warm Regards,
Team Cruise2
If the holiday we've booked next…
If the holiday we've booked for next year is as efficient as our booking agent Jordan, then we will be very happy. He was patient, polite and installed confidence in our booking as he knew what he was talking about, finding the best for our trip. Fingers crossed the holiday itself will be as fabulous.
6. November 2025
Bewertung ohne vorherige Einladung
Antwort von Cruise2.com
Dear Christine,
Thank you for your exquisite feedback. We are delighted to know your booking experience was shaped by such impeccable guidance, poised professionalism, and a reassuring sense of expertise. May your forthcoming holiday prove every bit as splendid and effortless as the service that set it in motion.
Warm Regards,
Team Cruise2
Cruise2 Adventure to Bali Singapore Penang & Phuket
Our holiday to Bali, Singapore and 4night cruise to Penang and Phuket, couldn’t have been better. We thoroughly enjoyed the countries visited and the adventure. The pick ups and transfers were excellent. Everything was perfectly organised by Cruise2. This is our third holiday with Cruise2 and I cannot fault the service/company for value for money and fantastic planning. We definitely will use Cruise2 again in the future.
13. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Cruise2.com
Dear Mrs. Atkinson,
Thank you ever so much for your superb 5⭐ review! We are absolutely thrilled to hear that your Bali, Singapore, Penang, and Phuket adventure unfolded so beautifully. It’s truly heartening to know that our team’s planning and organisation helped make your third Cruise2 experience seamless and memorable — we can’t wait to craft your next splendid journey! ✨🌏⚓
Warm Regards,
Team Cruise2
First class service from Jordan from…
First class service from Jordan from start to finish.After three days we finally booked our dream holiday with Jordan. Very helpful and knowledgeable and patient.
31. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Cruise2.com
Dear William,
Thank you kindly for your gracious review. We are delighted our team provided a seamless, patient, and expertly guided experience in crafting your dream holiday. It’s our pleasure to have earned your trust and we look forward to assisting with future adventures.
Warm Regards,
Team Cruise2
Successfully booked my cruise vacation…
Successfully booked my cruise vacation through through Jordan at Cruise2. Jordan was very helpful, very knowledgeable and pleasant. He explained the cruise ship layout the cabins available and the options. He also went through the flight options and helped us pick the most suitable. Confirmation email arrived the next morning. Job Well done.
30. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Cruise2.com
Dear John,
Thank you for your wonderful feedback! We’re delighted to know our team provided such a smooth and informative booking experience, ensuring every detail of your cruise and flights was perfectly arranged. It’s a pleasure to have been part of planning your voyage—job well done, indeed!
Warm Regards,
Team Cruise2
Cruise2 the good and the poor
Cruise2 have been my go to travel agent because they offer some great itineraries and the staff are freindly and helpful. But on the last two Norwegian Cruises (NCL) that I booked through Cruise2 we experienced some significant problems. I think these were largely the fault of NCL. Following our last holiday, Cruise2 were able to negociate an NCL future cruise credit of $300 per person for the inconvenience that we suffered.
I have recently booked another cruise with Princess Cruises through Cruise2 and they took a sizeable deposit but I did not receive any confirmation of the cruise and the itinerary. After 5 days I emailed asking for the confirmation and have been told that I will receive it in 48 hours. Normally you woukd recieve confirmation within 48 hours of booking, even the same day. So waiting 7 days is poor.
24. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Cruise2.com
Dear Gerry,
Thank you for your continued trust in Cruise2 and for taking the time to share your valuable feedback. Please accept our sincere apologies for the delay — we’re pleased to confirm that your paperwork has now been sent, and stern feedback has been shared with the relevant team to ensure a smoother and superior service experience moving forward. ✨🛳️
Warm Regards,
Team Cruise2
Jordan the cruise2 agent was very…
Jordan the cruise2 agent was very helpfull and answered al my questions ,made sure we were aware of all our options and tailored the trip to our requirement.Very good booking experience
29. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Cruise2.com
Dear Keith,
Thank you for your exquisite feedback! We’re delighted to hear that our team provided such attentive guidance and crafted a journey perfectly suited to your preferences. It’s truly wonderful to know your booking experience with Cruise2 was seamless and fulfilling — we can’t wait to assist you again on your next elegant voyage!
Warm Regards,
Team Cruise2
had a fantastic holiday and cruise…fantastic
had a fantastic holiday and cruise booked with cruise2.com. Betul was excellent with help communication and answering all my questions.
would highly recommend.
looking to book another for jan feb
7. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Cruise2.com
Dear Julia,
Thank you sincerely for your glowing review! We’re overjoyed to hear you had such a fantastic holiday and cruise experience. It’s wonderful to know our team’s attentive communication made a difference — we eagerly look forward to crafting another splendid voyage for you in Jan–Feb!
Warm Regards,
Team Cruise2
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