Emily helped me swiftly. Even though she couldn’t sort out my issue there and then, she gave me clear information about her next steps and how she’d be in contact. Always have had great service anytim... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Barry Jenkinson from Cruise 118 has been absolutely brilliant. He has been really speedy to respond and extremely helpful and willing to spend as long as it takes to get the best deal and sort out an... Mehr ansehen
Unternehmen hat geantwortet
The agent, Beth, had clearly put a lot of work in and I received all the information and options for me to consider. Very helpful and a pleasant exchange of e mails, made me feel like a valuable custo... Mehr ansehen
I have used Cruise118 many many times over the past few years & they’ve ALWAYS been first class…getting me to & from destinations around the world. On my current trip, Julia Pedder has been my point o... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Cruise118 carries a wealth of expertise and experience, ensuring you will enjoy the best possible service when you speak to us. We go above and beyond to make every aspect of your booking run as smoothly as possible, making sure we find you the right destination and the right ship. Cruise118 aims to deliver everything you would expect from a cruise retailer; the latest information about cruise holidays, advice on which cruise line and cabin type to take and great cruise deals. It also aims to deliver more. Our customer research shows that the quality of service expected and delivered on the actual cruise ships is lacking in cruise retailing. Cruise118 has therefore built a strong service ethic into the heart of its business and created the concept of the Cruise Concierge. Exceptional is our standard.
Kontaktinformationen
WTH (UK) Ltd. 110A & 112-114 Market St, PR6 9FE, Chorley, Vereinigtes Königreich
- feedback@cruises.com
- cruise118.com
4,7
Hervorragend
4217 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 96 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Would not recommend for a package holiday - difficult to deal with post-sales
Sadly, like so many organisations these days, Cruise 118 has a slick and helpful sales process but is very difficult to engage with thereafter.
Here are two things I found particularly frustrating in relation to a package holiday (cruise + hotel + flight) that I'd bought from them back in 2025:
1. Simple requests for clarification or review of options around the booking took weeks to resolve. It seems if you buy a package with Cruise 118 this is handed off to some other division in the organisation - but you don't seem to be able to talk to these guys directly. When you call Cruise 118 Customer Service they are unable to answer basic questions - they pass a message onto the 'Package team' and advise someone will get back in 7-10 days! The answer then comes back as an email but if you want further clarification you have to go back around the loop again via Cruise 118 Customer Services. It's both time consuming and immensely frustrating. It took me 3 weeks to get to the bottom of an issue that could have been resolved in a 15 minute phone call with the right person.
2. Beware the incredibly small print about Ts and Cs. Either by accident or design Ts and Cs are hidden well away from anyone but the the most eagle-eyed customer - but are quickly dredged up and thrown in your face when you want to make a change to your booking. In my experience most travel agents follow good practice and attach a couple of pages of relevant Ts and Cs at the back of the booking confirmation. Sadly not Cruise 118 who tucked a hyperlink in the small print of their confirmation which led to another hyperlink and yet more hyperlinks to a series of entities not defined in the paperwork. As a result it was pretty much impossible for the lay person to work out what was going on and which rules applied until you had fallen foul of them.
5. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Cruise118
Dear Mike
Thank you for your feedback, we’re sorry to hear about your experience and appreciate you taking the time to share your concerns.
We do understand how disappointing it can be when queries take longer than expected and when communication feels fragmented.
Package bookings do occasionally require specialist handling to ensure compliance with airline, cruise line and supplier terms,
In relation to our terms and conditions, a link is included within the booking confirmation and they are also available on our website.
We regret that we did not meet your expectations on this occasion and thank you for raising these points.
Kind Regards
Customer Relations
A massive shout to Seinead in customer Service
I can’t praise Seinead and Kym at Cruise118 enough. From start to finish, the service has been exceptional. They were professional, efficient, and made the whole experience smooth and enjoyable — exactly what you want when planning a holiday.
If I could book every holiday with these two, I honestly would. No pressure, no stress, just brilliant support for me and my whole family.
A massive shout‑out to Seinead,’ Thank you for being so good at your work’ she has been incredible today. Both Seinead and Kym deserve huge recognition. This is rare example of execellent staff. Cruise118 well done and you will always be my first choice because of them.
5. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Cruise118
Dear Valued Guest,
Thank you so much for your incredible 5‑star review!
We are absolutely thrilled to read your kind words about Seinead and Kym. Providing professional, efficient, and genuinely supportive service is exactly what we strive for, and it is wonderful to know that they made the entire booking experience smooth, enjoyable, and completely stress‑free for you and your family.
Your praise for Seinead’s outstanding support today will mean the world to her, and both she and Kym will be delighted to receive your recognition. Comments like yours truly highlight the difference our exceptional team can make, and we could not be prouder of them.
Thank you for choosing Cruise118 and for making us your first choice, we very much look forward to helping you plan many more amazing holidays in the future.
Kind Regards
Customer Relations.
Always very helpful and easy cheerful…
Always very helpful and easy cheerful and resolve any quieries quickly and always keep you updated.
Very happy with my favourite Travel Agent.
7 star rating
10. April 2026
Bewertung ohne vorherige Einladung
Antwort von Cruise118
Dear Guest
Thank you for your review,
We are happy to hear that you always find the service helpful, cheerful, and efficient, and that your queries are resolved quickly with clear updates along the way. Knowing you’re very happy with your favourite travel agent, and awarding a 7 star rating, truly means a lot to us.
Once again thank you kindly for your review it is very much appreciated.
Kind regards
Customer Relations
Easy to use online booking
Easy to use online booking. I mistakenly overpaid (only by £7) but almost immediately got an email telling me I had overpaid and arranging a refund.
Great customer service and great pricing.
30. April 2026
Bewertung ohne vorherige Einladung
Antwort von Cruise118
Dear Gary
Thank you for your 5 star review,
Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered recently.
Once again thank you for your review it is very much appreciated.
Kind Regards
Customer Relations
Had to rearrange our Celebrity Cruise…
Had to rearrange our Celebrity Cruise booked via Cruise 118. Fortunate to be connected to Amanda who listened to our preferences and contacted Celebrity to make the necessary amendment so successfully rebooked for 2027. Found Amanda friendly, efficient and very helpful which is refreshing in company after sales.
29. April 2026
Bewertung ohne vorherige Einladung
Antwort von Cruise118
Dear Guest
Thank you for your 5 star review,
Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Amanda recently.
Once again thank you for your review it is very much appreciated.
Kind Regards
Customer Relations
Mr Langworthy was very helpful we…
Mr Langworthy was very helpful we wanted to leave the ship a day earlier and he secured this with the cruise company and the ship.
Many Thaks David you were very helpful and efficient
Chris
27. April 2026
Bewertung ohne vorherige Einladung
Antwort von Cruise118
Dear Valued Guest,
Thank you very much for taking the time to leave such a fantastic 5‑star review.
We are delighted to hear that David Langworthy was able to assist you so efficiently and help secure the arrangements you needed to leave the ship a day earlier. Your kind comments about his helpfulness and professionalism will be shared with him as recognition of his excellent service.
Thank you again for your feedback.
Kind regards,
Customer Relations.
The overall experience has been…
The overall experience has been positive. We booked a cruise and received great and prompt service from Julia with regard to the flight combinations which was most helpful and supportive.
27. April 2026
Bewertung ohne vorherige Einladung
Antwort von Cruise118
Dear Amanda
Thank you for your 5 star review,
Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Julia recently.
Once again thank you for your review it is very much appreciated.
Kind Regards
Customer Relations
Booked a holiday through cruise118 and…
Booked a holiday through cruise118 and they’ve been brilliant so far, from being competitive on price to the customer service has been fantastic, I had a few queries and Emma Spencer who had been dealing with them has been amazing, she’s gone above and beyond and I couldn’t recommend any more.
26. April 2026
Bewertung ohne vorherige Einladung
Antwort von Cruise118
Dear Guest
Thank you for your review,
We are very happy to hear that you’ve had such a positive experience with Cruise118, from our competitive pricing to the fantastic customer service. Emma Spencer will be thrilled to know her support made such a difference, going above and beyond for our customers is something we’re very proud of.
Once again thank you kindly for your review it is very much appreciated.
Kind Regards
Customer Relations
Really helpful and friendly
I chatted with Emma about wanting to change my cruise and she was really friendly and efficient and helped me with the different steps
24. April 2026
Bewertung ohne vorherige Einladung
Antwort von Cruise118
Dear Guest
Thank you for your review,
We are really pleased to hear that Emma was friendly and efficient while helping you with the steps to change your cruise. We’ll be sure to pass your kind comments on to her.
Once again thank you kindly for your review it is very much appreciated.
Kind Regards
Customer Relations
Very poor company bordering on a scam
Very poor company bordering on a scam.
We attempted to book a cruise on their website, on which a very good price was given. The site looks pretty cheap and dodgy, but I was willing to proceed. However, a technical glitch prevented us from making the booking.
I called the sales line in the hope of completing the booking via telephone, however the call handler was unable to match the price shown on their own website. It took half an hour for the handler to actually get the same price up that I was seeing, but it was apparently too far off the price she had available on her internal system, and there was nothing she could do.
So, we were blocked from buying online due to a technical glitch, and when calling, was practically forced into paying a higher price as that was "the best that they could do". It sounds to me like they are price-fixing, which is probably illegal. Just because their site doesn't work, why should I have to pay a higher price over the phone? It's utterly ludicrous!
But in any event, we called a different agent who managed to get their price very close to this one, and had the booking completed in no time.
Very poor experience from Cruise118 and i shan't ever bother again. Don't be fooled by their low prices, it is definitely a "too good to be true" situation!
23. April 2026
Bewertung ohne vorherige Einladung
Antwort von Cruise118
Hello Chris
Thank you for taking the time to leave a review and for sharing your experience.
We are genuinely sorry to read of the frustration you encountered when attempting to make a booking. We take concerns around pricing transparency and technical issues extremely seriously, and we would like to reassure you that we are a fully ABTA-bonded and reputable cruise retailer.
Following your review, a member of our sales management team has now been in touch with you directly to discuss the issues you raised in more detail and to better understand what occurred during your booking attempt. We have identified an error in the link between our website and the cruise line’s booking system and, as a result, offered to honour the price displayed at the time; however, you have since advised that you have proceeded to book elsewhere at a similar cost.
We appreciate all feedback, as it helps us to improve both our website functionality and the service we provide to our customers. Thank you again for bringing this to our attention.
Kind regards,
Customer Relation
Would definitely use again
Excellent customer service
16. April 2026
Bewertung ohne vorherige Einladung
Antwort von Cruise118
Dear Guest
Thank you for your review,
We are happy to hear that the service you received was very Excellent.
Once again thank you kindly for your review it is very much appreciated.
Kind Regards
Customer Relations
I useed this company over 10 years ago…
I useed this company over 10 years ago & it was great not this time around i have biiked a cruise via them i was never informed that we could have spread the cost of our total until after it was paid off in full & now i find i can not log in to manager my booking i did phone them & was informed they would look in to it & phone me back but i have hear northing from them what a joke this company is now.
As of today 22/4/2026 i have sent an email to there customers relation team as per there reply to me on 22/4/26 so we will see what happen next.
16. April 2026
Bewertung ohne vorherige Einladung
Antwort von Cruise118
Hello Martin
Thank you for your feedback, we are sorry to hear about your experience.
We appreciate your loyalty and regret that this booking has caused frustration, particularly regarding payment options, access to your booking, and the lack of follow‑up.
Should you still require assistance we would really like the chance to help resolve the issues for you. Please contact our Customer Relations team via email at customer.relations@worldtravelholdings.co.uk including your booking reference, so we can investigate further.
Many thanks
Customer Relations
Brilliant customer service experience
Great experience with the online chat and email follow-up
17. April 2026
Bewertung ohne vorherige Einladung
Antwort von Cruise118
Dear Valued Guest,
Thank you for your 5‑star review.
We are delighted to hear that you had a great experience using our online chat and that the email follow‑up was helpful. We really appreciate you taking the time to share your feedback.
Thank you once again.
Kind Regards
Customer Relations.
I have been really impressed with the high level of customer service
I have been really impressed at the customer service levels I have received. Quick to respond and followed up immediately. Would highly recommend
16. April 2026
Bewertung ohne vorherige Einladung
Antwort von Cruise118
Dear Allison
Thank you for your 5 star review,
Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered recently.
Once again thank you for your review it is very much appreciated.
Kind Regards
Customer Relations
Brittany and Katjar.
Brittany and Katjar.
Had help to book from both of these ladies.
Fantastic telephone manner. So polite and helpful.
Very professional and knowledgeable.
Nothing too much trouble for the girls.
Can’t praise them highly enough.
A credit to there organisation.
One very happy customer
Chris from Northumberland.
13. April 2026
Bewertung ohne vorherige Einladung
Antwort von Cruise118
Hello Chris,
Thank you so much for taking the time to leave such a wonderful review.
We’re absolutely delighted to hear that Brittany and Katya provided you with such fantastic support when booking your cruise. Your kind words about their professionalism, knowledge, and telephone manner will mean a great deal to them, and we’ll be sure to pass on your praise.
It’s always our aim to make the booking process as smooth and enjoyable as possible, so it’s lovely to know they were able to help.
Thank you again for choosing Cruise118, and we hope you have an amazing cruise.
Many thanks
Customer Relations
Disgusted with cruise 118 website and…
Disgusted with cruise 118 website and dealing with staff. Wanted to book celebritycruise. Selected balcony and was allocated room 7104 and Website said up to £500 onboard credit. But when I rang to confirm this the member of staff said there was no onboard credit at all. Cruise118 very happy to deceive customers. This must surely be a trading standards issue. I have now booked the same cruise with Iglu, won’t be using Cruise118 again.
14. April 2026
Bewertung ohne vorherige Einladung
Antwort von Cruise118
Hello Suzanne
Thank you for taking the time to leave your feedback. We are sorry to hear about your disappointment and appreciate the opportunity to clarify the situation.
Onboard credit promotions shown on our website are always subject to specific terms and conditions, including availability, cruise line offers at the time of booking, and fare type selected. These details are outlined on our website, and promotions can change or be withdrawn by the cruise line without prior notice.
We take transparency very seriously and have no intention to mislead our customers. If you would like us to review your booking query in more detail or address any outstanding concerns, we would be happy to do so.
Many thanks
Customer Relations Team
I had all the help I needed
I had all the help I needed and was treated in a very polite and respectful manner
14. April 2026
Bewertung ohne vorherige Einladung
Antwort von Cruise118
Dear Guest
Thank you for your review,
We are happy to hear that you received all the help you needed and were treated in a polite and respectful manner. Providing excellent service is always our priority, and it’s lovely to know we met your expectations.
Once again thank you kindly for your review it is very much appreciated.
Kind Regards
Customer Relations
Poor afterservice.
Great company when selling you a cruise but terrible customer service for any changes. They have spelt my wife's name wrong on 2 x booked cruises coming up. Only just noticed when looking at some dates. Its Impossible to change on line. I Phoned up, left on hold for ages then get cut off. So i tried the live web chat, thats a complete waste of time. Keeps telling you an agent will be with you soon. You keep waiting, then it says end of chat !! Not happy with this company and cannot recommend due to the afterservice.
13. April 2026
Bewertung ohne vorherige Einladung
Antwort von Cruise118
Dear Valued Guest,
Thank you for taking the time to share your feedback.
We are genuinely sorry to hear about your experience. We fully understand how frustrating it must be to encounter difficulties when trying to make amendments, particularly regarding something as important as passenger name details.
We are very sorry that you experienced long wait times and issues with both phone and live chat support. This is certainly not the level of after‑sales service we aim to provide, and your comments have been noted so they can be reviewed internally.
We would welcome the opportunity to resolve this matter for you. Please contact our Customer Relations team directly via email - customer.relations@worldtravelholdings.co.uk, quoting your booking reference, so we can review the name amendments and assist you further.
We will await your response.
Kind Regards
Customer Relations.
Fantastic customer service
I could have tried different companies but having had a long and very informative conversation with Jennifer who is a delight to talk with , I have booked today with what I believe is a very reasonable price . Nothing is too much trouble and she was very patient explaining everything.
I would definitely recommend Jennifer and Cruise118 .
12. April 2026
Bewertung ohne vorherige Einladung
Antwort von Cruise118
Dear Valued Guest,
Thank you for your wonderful 5‑star review.
We are delighted to hear that Jennifer provided such informative, patient, and friendly service, and that you felt confident booking with us at a reasonable price. We will be sure to pass on your kind comments to her.
We really appreciate your recommendation and thank you for choosing Cruise118.
Kind Regards
Customer Relations.
Paula Molloy is all efficient friendly…
Paula Molloy is all efficient friendly and quick at dealing with our bookings
3. April 2026
Bewertung ohne vorherige Einladung
Antwort von Cruise118
Dear Valued Guest,
Thank you for your 5‑star review.
We are delighted to hear that Paula provided such efficient, friendly, and prompt service when handling your bookings. We will be sure to pass on your kind comments to her. We really appreciate you taking the time to share your experience.
Thank you once again.
Kind Regards
Customer Relations.
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.