I had an issue downloading my schedule on both IOS and Android phones. Opened a ticket seeing I could not solve the problem via the Q&A. Within a short time I received a message on whatsapp giving... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
I've tried contacting them on their contact form multiple times on different devices but it always fails to send. Tried emailing them, no response. Tried on instagram, no response. is this company eve... Mehr ansehen
The system fails constantly. The company offers multiple products that could easily be combined into one, clearly aiming to increase sales rather than improve usability. The software remains outdate... Mehr ansehen
Unternehmen hat geantwortet
Very useful app for commercial pilot. Everything in one place. Many statistics, extra tools, quick support if you need any. I’m crew lounge aero user since September, I’ve already noticed they do thei... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
The new aviation suite for pilots, flight attendants, ground staff, training centers, aviation companies and aeroclubs. #crewlounge #mylifeinthesky
Kontaktinformationen
3,3
Akzeptabel
363 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 40 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Monat
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
The app is great
The app is great, It has all the records for pilots to use at a click of a button. If I had known about it before I would have purchased it since day 1. Highly recommended.
4. November 2023
Bewertung ohne vorherige Einladung
Antwort von CrewLounge AERO
Dear Nagendra, Thank you so much for your amazing review! It is delightful to hear such positive words and it's always a pleasure to serve you! Rest assured that we will continue to provide you the best app and support ever! #Crewlounge
Prompt and excellent customer support…
Prompt and excellent customer support and problem solving.
31. Oktober 2023
Bewertung ohne vorherige Einladung
Antwort von CrewLounge AERO
Hi Pilot, Thank you so much for your review! Rest assured that we will continue to provide you the best app and support ever! #Crewlounge
Excellent app for pilots .
26. Oktober 2023
Bewertung ohne vorherige Einladung
Antwort von CrewLounge AERO
Dear Salim, Thank you so much for your review! Rest assured that we will continue to provide you the best app and support ever! #Crewlounge
Always perfect and quick service and…
Always perfect and quick service and also super friendly!!
23. Oktober 2023
Bewertung ohne vorherige Einladung
Antwort von CrewLounge AERO
Hi Sandrine, Thank you so much for your review! Rest assured that we will continue to provide you the best app and support ever! #Crewlounge
Full of bugs
Full of bugs, outdated tech, support does not help fixing the issues. The print logbook funtion does not work well for some logbooks format, it just print garbarge numbers.
18. Oktober 2023
Bewertung ohne vorherige Einladung
Antwort von CrewLounge AERO
Dear Airbuscopilot, We regret to hear the issues you've encountered with the app. We'd like to further investigate the issue but we can't locate any ticket linked to this feedback. Kindly revert back to us with the Ticket Number or you can send us a new ticket mentioning your review on TrustPilot. We will do our best to rectify the issue at the earliest. We look forward to hearing from you soon. #crewlounge
I experience multiple times of being…
I experience multiple times of being unable to download my roster. It’s not my favorite rooster app of all the ones I’ve used in the past.
5. Oktober 2023
Antwort von CrewLounge AERO
Dear Michael, Thank you for your review. Please do let us know via email if there's anything that bothers you about the app, we're more than happy to assist you. #crewlounge
I have been a client of CrewLounge and…
I have been a client of CrewLounge and used the first version of PILOTLOG since a long time now. I have seen this company and its apps growing fast and I have been listened to by the developers all along the way. I must say that it’s impressive how much they are professional and also open for suggestions and what’s amazing how fast they integrate changes and improvements proposed by us users to the app ! I’m so glad to be their client and looking forward to stick with them for the rest of my pilot career.
Thank you guys 🤗
2. Oktober 2023
Bewertung ohne vorherige Einladung
Antwort von CrewLounge AERO
Dear Mario, Thank you so much for your amazing review! It is delightful to hear such positive words and it's always a pleasure to serve you! Rest assured that we will continue to provide you the best app and support ever! #Crewlounge
I’ve been using CrewLounge applications…
I’ve been using CrewLounge applications since 2016 and have always appreciated the way app has grown over the years becoming more user friendly, app interface, an amazing customer support. All app issues reported, the customer support team has fixed the issue promptly.
19. September 2023
Bewertung ohne vorherige Einladung
Antwort von CrewLounge AERO
Dear Capt kunjal n khatri, Thank you so much for always choosing our apps and leaving us this amazing feedback! Rest assured that we commit to providing you with the best apps and support ever. #crewlounge
Great app and dev team
Great dev team, always availables and willing to give a good experience and value to their customers.
19. September 2023
Bewertung ohne vorherige Einladung
Antwort von CrewLounge AERO
Dear Jérémy , Thank you so much for your amazing review! Glad to know that we were able to help you out! Rest assured that we will continue to provide you with the best app and service ever! #crewlounge
The best app I found for my logbook
The best app I found for my logbook. Connects seemlessly with AIMS Ecrew, unlike other apps it pulls the data off for a very complete logbook.
19. September 2023
Bewertung ohne vorherige Einladung
Antwort von CrewLounge AERO
Dear Andre, Thank you so much for your 5-star rating! Glad to know that we were able to meet your expectations! Rest assured that we will continue to provide you with the best app ever! #crewlounge
Very good and proactive support.
14. September 2023
Bewertung ohne vorherige Einladung
Antwort von CrewLounge AERO
Hi Mohammad, Thank you for your positive feedback. We greatly appreciate it! Rest assured that we will continue to provide you with the best product and services. #crewlounge
Was happy until I lost thrust
Was relatively satisfied until I lost full thrust in that company. They can suspend your account without any warning or refunds. Beware of that company.
UPDATE : My account has reinstated, but still do not recommend this company. I've asked multiple times to get a reference to the so-called "international laws and regulations" and the company was never able to provide it. Basically, they can suspend your account using vague allusion to "international laws and regulations", but is not able able to tell you exactly what regulation they are referring to. You never know when your account will be suspended, they will not tell you ahead of time, and will never provide you with proper explanation. Don't expect a refund neither.
UPDATE : In the answer below, CL AERO claims that they resolved the issue. I cannot disagree more. My account was reinstated but with minimal cold apologies (almost blaming it on the customer), and NO compensation for the month of usage I lost. I'm done with my subscription and going back to CAE's Roster Buster even if it cost a bit more. I should have never left. CAE treats you like a customer. Goodbye CL AERO.
21. August 2023
Bewertung ohne vorherige Einladung
Antwort von CrewLounge AERO
Dear JP, Thank you for your report. We are required to follow a policy that meets international laws and regulations and this policy has sadly impacted your account. We found your ticket #197233 and it shows that the concern has been rectified already. Please do not hesitate to get back and let us know how we can make this into a five star! #crewlounge
Antwort von CrewLounge AERO
Dear Inne, Thank you very much for your review! Have a great day! #crewlounge
Easy and reliable airline interface but needs an improved Android experience
Have been using the Logbook on my android Fold 4 for a year now. I really like the ease and reliability of the airline interface to download flight data. However, the user interface is still not sufficiently customizable or user-friendly. Also, I paid extra for the ability to upload a screenshot of my crewlist but discovered that this is simply not possible. Well, what's the point of the image upload facility if I can't safe them within my flight?
6. September 2023
Antwort von CrewLounge AERO
Dear Michael, Thank you for your valuable feedback! Kindly reach out to us directly at support@crewlounge.aero. We will surely be delighted to check and investigate on your idea for possible future improvements. #crewlounge
Great product and excellent service!
Great product and excellent service!
I have been using this product for years. It's fantastic, regularly updated and they have the best customer service I have ever experienced. Friendly, helpful, and quick.
On a scale from 1-5 they truly deserve a 6-star review.
8. September 2023
Bewertung ohne vorherige Einladung
Antwort von CrewLounge AERO
Dear Sean, Thank you for your positive review of the app! It's even better to know that you've had a fantastic experience with the customer support team. Your feedback definitely made our day! #crewlounge
Very fast response with an perfect…
Very fast response with an perfect solution for my problem.
7. September 2023
Bewertung ohne vorherige Einladung
Antwort von CrewLounge AERO
Dear Luiz, Thank you so much for your amazing review! Glad to know that we were able to help you out! Please let us know what we can do for you in the future. #crewlounge
App stoped downloading my roster
App stoped downloading my roster, every time it said “only 20%” downloaded. I did contact customer service but I had no luck getting the app to work. I have forgotten the app now as I don’t use it. I won’t subscribe further
29. August 2023
Antwort von CrewLounge AERO
Hi Paula! We regret to hear your disappointments. An email has been sent over to further investigate again about this issue. Looking forward to hearing from you soon on ticket# 197089.
Great APP and excellent support.
24. August 2023
Bewertung ohne vorherige Einladung
Antwort von CrewLounge AERO
Dear Antonio, thank you so much for the five star rating! Rest assured that we will continue to deliver the best app and customer service. Your review made our day! #crewlounge
Won’t update
Won’t update. Can’t download roster.
Have contacted them several times and only get an automated response to
19. August 2023
Bewertung ohne vorherige Einladung
Antwort von CrewLounge AERO
Hi Crewmember! We are sorry to hear that. May we kindly ask you to revert back to us with the Ticket Number or you can send us a new ticket mentioning your review on TrustPilot. We will do our best to rectify the issue at the earliest. Thank you. #crewlounge
Excellent support
Excellent remote support!
Keep it up, great work!
17. August 2023
Bewertung ohne vorherige Einladung
Antwort von CrewLounge AERO
Dear Andrea, Thank you so much for your review! Rest assured that we will continue to provide you with the best app and customer service. Don't hesitate to contact us via email should you require assistance in the future. #crewlounge
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.