I had an issue downloading my schedule on both IOS and Android phones. Opened a ticket seeing I could not solve the problem via the Q&A. Within a short time I received a message on whatsapp giving... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
I've tried contacting them on their contact form multiple times on different devices but it always fails to send. Tried emailing them, no response. Tried on instagram, no response. is this company eve... Mehr ansehen
The system fails constantly. The company offers multiple products that could easily be combined into one, clearly aiming to increase sales rather than improve usability. The software remains outdate... Mehr ansehen
Unternehmen hat geantwortet
Very useful app for commercial pilot. Everything in one place. Many statistics, extra tools, quick support if you need any. I’m crew lounge aero user since September, I’ve already noticed they do thei... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
The new aviation suite for pilots, flight attendants, ground staff, training centers, aviation companies and aeroclubs. #crewlounge #mylifeinthesky
Kontaktinformationen
3,3
Akzeptabel
363 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 40 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Monat
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Do yourself a favor and use the Crew Lounge Logbook …
I switched over to CrewLounge 6 months ago from my old electronic logbook I had used for 10 years.
I haven’t looked back! I am an airline pilot and use most of its features. They are well thought out and are useful for not only keeping track of your past flights, but maintaining currency.
Additionally, during my transition, the help and correspondence was timely and very helpful.
You’ll love this logbook!
24. Januar 2024
Bewertung ohne vorherige Einladung
Antwort von CrewLounge AERO
Dear Drew, Thank you so much for your amazing review! It is delightful to hear such positive words and it's always a pleasure to serve you! Rest assured that we commit to providing you with the best apps and support ever. #crewlounge
Reliability at its best 👌🏽
23. Januar 2024
Bewertung ohne vorherige Einladung
Antwort von CrewLounge AERO
Dear Brian, Thank you so much for your review! Rest assured that we will continue to provide you the best app ever! #Crewlounge
The customer support is very slow.
7. Januar 2024
Antwort von CrewLounge AERO
Dear Pilot, Thank you for the review! We apologize if we have delayed response to your inquiries. Rest assured that we do our best to provide our customers with the best service possible. CrewLounge SUPPORT is available 24/7 via email. Should you require help or any suggestions, please feel free to write us an email at support@crewlounge.aero. We’d love to hear how we could do better.
helpful team
had a problem within the app when loggin in company portal. a pdf file of my whole month's schedule kept popping up without even pressing anything. i contacted customer support and they fixed the problem within a couple of weeks. i also had an issue with the app when it won't sync into my phone's calendar but they also fixed that. customer support is veey helpful. like the app overall just wish airline company will allow app to automatically generate and notify me of flight changes.
29. Dezember 2023
Bewertung ohne vorherige Einladung
Antwort von CrewLounge AERO
Dear Hazel, Thank you for the review! Our team is dedicated in resolving any issues promptly and efficiently. Automatic Roster Change Monitoring is available to a limited number of airlines only. Please do not hesitate to contact us via email should you need help, we are more than happy to assist. Thank you again for your positive feedback, and we look forward to continuing to meet your needs in the future! #crewlounge
Antwort von CrewLounge AERO
Dear Mauro, Thank you for your review! We're thrilled to hear that you had a smooth transition from mccPILOTLOG to CrewLounge PILOTLOG. We work everyday to create the best possible experience for our customers. Our team is happy to hear such a good feedback! #crewlounge
Antwort von CrewLounge AERO
Dear Henrik, Thanks a lot for your positive comment and let us know via email how we can make this into a five star too! #crewlounge
Useful.
The app is very useful for the price.
There’re still some bugs like not being able to see the roster of other colleagues, despite being connected with them.
Also the UI looks a bit outdated e sometimes it’s not so friendly user, but the convenience of this app has no equals.
Good job to the staff, looking for further improvements!
17. Dezember 2023
Bewertung ohne vorherige Einladung
Antwort von CrewLounge AERO
Dear Giacomo, Thank you for your feedback regarding our app's functionality. We are constantly working to improve our services and provide a seamless user experience. An email has been sent over to further explain the new roster share logic. Please do not hesitate to revert back to us on ticket # 204304 should you require help. #CrewLounge
The application is clear
The application is clear, interactive and help me every day in my job. The setup is somehow a bit hard when I try to convince other colleagues the remarks I get the most.
5. Dezember 2023
Antwort von CrewLounge AERO
Dear Rémi, Thank you for taking the time to leave a review! It's great to hear that you find our app interactive and helpful on your job. Rest assured that we will continue to provide you the best app ever! #Crewlounge
Technical issues still not resolved after 8 months.
Another month has passed by, and the technical issue printing Logbooks is still not resolved. An L021 logbook is not legal to use. I have sent over 10 communication emails, legal information etc. The issue has not been resolved in 8 months.
Polite replies to our complaints do not resolve your dev problems that are outstanding. Get your house in order!
7. Dezember 2023
Bewertung ohne vorherige Einladung
Antwort von CrewLounge AERO
Dear Mark, We regret to hear the issues you've encountered with the app. We want to assure you that our development team is doing every possible solution to fix this problem. We found your ticket number 188126 and will keep in touch with you via email. #crewlounge
Very good app
Very good app. Perhaps not as good as Logten Pro, but still the best app for Android users. Also the support is very good. They work to solve any issue as soon as possible.
6. Dezember 2023
Bewertung ohne vorherige Einladung
Antwort von CrewLounge AERO
Dear Johannes, Thank you for your review! It's even better to know that you've had a fantastic experience with the customer support team. Your feedback definitely made our day! #crewlounge
Very satisfied with the features of the…
Very satisfied with the features of the app. The import of old logs could be improved, as well as the import from Leon. This works only for big companies. Although we have a IATA call sign for our flights, they will not be recognized automatically, I have to enter them manually.
2. Dezember 2023
Bewertung ohne vorherige Einladung
Antwort von CrewLounge AERO
Dear Johannes, Thank you for your feedback regarding our app's functionality. We are constantly working to improve our services and provide a seamless user experience. Pilots and flight attendants can import flight schedule and pilot logbook from Leon Software through Online and Off-line import. Please do not hesitate to contact us via email regarding your concern, we are more than happy to check on this. #crewlounge
One of the best app for pilot…
One of the best app for pilot Logbook...
Support Team is perfectly follow up your case and quickly answer your question...
1. Dezember 2023
Bewertung ohne vorherige Einladung
Antwort von CrewLounge AERO
Dear Borhan, Thank you for your review! It's even better to know that you've had a fantastic experience with the customer support team. Your feedback definitely made our day! #crewlounge
Gran servicio
Gran servicio rápido
Y sobre todo muchas utilidades utilices
30. November 2023
Bewertung ohne vorherige Einladung
Antwort von CrewLounge AERO
Dear Jose, Thank you so much for your review! Rest assured that we will continue to provide you the best app and support ever! #Crewlounge
Excellent support
Excellent support, quickly helped solve problems connecting to the roster. The application is completely justified in terms of price and quality
28. November 2023
Bewertung ohne vorherige Einladung
Antwort von CrewLounge AERO
Dear Evgeny, Thank you so much for your amazing review! It is delightful to hear such positive words and it's always a pleasure to serve you! Rest assured that we will continue to provide you the best app and support ever! #Crewlounge
Great and very quick customer service…
Great and very quick customer service and support.
27. November 2023
Bewertung ohne vorherige Einladung
Antwort von CrewLounge AERO
Dear Михаил, Thank you for your review! It's even better to know that you've had a fantastic experience with the customer support team. Your feedback definitely made our day! #crewlounge
I was having a difficult time with the…
I was having a difficult time with the app at first. It was all “MY” fault. I was in a rush to get my horrible logbook updated. This app and programs helped me so much. Once I figured out how to use it (select and deselect) fields. I am now up to date and LOVE IT! Thanks guys and sorry for being so frustrated.
1. November 2023
Bewertung ohne vorherige Einladung
Antwort von CrewLounge AERO
Dear Dlos, Thank you for using our app. Creating a user-friendly experience is one of our top priorities, and we're glad to know that the layout has made it easy for you to access the app's content quickly. Don't hesitate to contact us via email should you require assistance in the future. #crewlounge
A unforeseen issue with my desktop App…
A unforeseen issue with my desktop App has been resolved in no time by the CrewLounge Support team, despite the issue wasn't that easy and has required some back and forth. Quick and efficient reaction tend to prove the professionalism and dedication to customers of the team.
14. November 2023
Bewertung ohne vorherige Einladung
Antwort von CrewLounge AERO
Dear Pilot, Thank you for your positive review! It's even better to know that you've had a fantastic experience with the customer support team. Your feedback definitely made our day! #crewlounge
Im not pretty happy with the app it’s…
Im not pretty happy with the app it’s not to friendly and I have has issues with it and still haven’t solved them even though I have talked to Support.
8. November 2023
Bewertung ohne vorherige Einladung
Antwort von CrewLounge AERO
Dear Carlos, Thanks for your review. We are constantly working to improve our services and provide a seamless user experience. I found your ticket number 200400 and see that there is already an agreed schedule meeting to fix the reported issue. Looking forward to connect with you soon. Kind regards, Crewlounge
May be a little faster to open the…
May be a little faster to open the roster, sometimes, specially with bad internet connection, the app pauses trying to load and has a delay to show the roster.
4. November 2023
Antwort von CrewLounge AERO
Dear Ariel, Thank you for your valuable feedback regarding our interface and functionality. We are constantly working to improve our services and provide a seamless user experience. We will take your feedback into consideration while planning future updates. Please do not hesitate to contact us via email should you encounter any issues. #crewlounge
Great app and great support
5. November 2023
Bewertung ohne vorherige Einladung
Antwort von CrewLounge AERO
Dear Paul, Thank you so much for your review! Rest assured that we will continue to provide you the best app and support ever! #Crewlounge
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.