I had an issue downloading my schedule on both IOS and Android phones. Opened a ticket seeing I could not solve the problem via the Q&A. Within a short time I received a message on whatsapp giving... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
I've tried contacting them on their contact form multiple times on different devices but it always fails to send. Tried emailing them, no response. Tried on instagram, no response. is this company eve... Mehr ansehen
The system fails constantly. The company offers multiple products that could easily be combined into one, clearly aiming to increase sales rather than improve usability. The software remains outdate... Mehr ansehen
Unternehmen hat geantwortet
Very useful app for commercial pilot. Everything in one place. Many statistics, extra tools, quick support if you need any. I’m crew lounge aero user since September, I’ve already noticed they do thei... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
The new aviation suite for pilots, flight attendants, ground staff, training centers, aviation companies and aeroclubs. #crewlounge #mylifeinthesky
Kontaktinformationen
3,3
Akzeptabel
363 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 40 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Monat
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Beyond an excellent product
Beyond an excellent product, it comes with an excellent customer service. And this is priceless, specially in difficult moments..
😃
1. Mai 2024
Bewertung ohne vorherige Einladung
Antwort von CrewLounge AERO
Dear Richard, Thank you so much for your review! It is delightful to hear such positive words! We are constantly working to improve our services and provide a seamless user experience. Please do not hesitate to contact us via email should you require further assistance. #CrewLounge
This app is great…
This app is great for checking schedules when I have no internet service. Very easy to use. I’ve recommended to many pilots that I fly with.
27. Mai 2024
Bewertung ohne vorherige Einladung
Antwort von CrewLounge AERO
Hi Anthony, We're grateful for your support in recommending our app! It is delightful to hear such positive words and it's always a pleasure to serve you! We are constantly working to improve our services and provide a seamless user experience. Rest assured that we will continue to provide you the best app and support ever! #Crewlounge
Hello
Hello, I cannot add my signature to my e-LogBook on PC. System cannot see jpeg file with me e-signature.
27. November 2023
Bewertung ohne vorherige Einladung
Antwort von CrewLounge AERO
Dear KOS, Thank you for your feedback! We're eager to address your concern, but we're unable to find any associated ticket for this review. Please provide the Ticket Number, or alternatively, you can submit a new ticket referencing your TrustPilot review. In the meantime, you can refer to our user guide, where we've detailed the step-by-step instructions regarding this issue: https://crewlounge.aero/files/help/crewlounge.pilotlog.userguide.pdf#page=91.
Slow, unstable, full of bugs.
Not an upgrade compared to the old MCC PilotLog. It's slow, full of little annoying bugs. The logbook front page in MCC days looked very professional, you could add your airline logo etc. now it looks mickey mouse and is more a giant ad for CrewLounge instead of you. The only reason I use this is for the airline interface which is supposed to download flights directly from the rostering system, but this has also never been a smooth experience. Every edit it needs to think a long time and when finally executing the change it flips to the first ever logbook flight, super annoying when having to do multiple changes. As we speak it doesn't include my last 2 flights when printing my FULL logbook. It's not very stable, its often unresponsive and needs to be closed via task manager. This has been consistently my experience now for years using different devices. Once every two years or so when I really need to update my logbook for something I do so out of absolute necessity.
14. Mai 2024
Bewertung ohne vorherige Einladung
Antwort von CrewLounge AERO
Dear Anthony, We regret to hear the issues you've encountered with the app. We'd like to further investigate the issue but we can't locate any ticket linked to this feedback. Kindly revert back to us with the Ticket Number or you can send us a new ticket mentioning your review on TrustPilot. We look forward to hearing from you soon. #crewlounge
Hello everyone.
Hello everyone.
I had an issue with roster downloading. CrewLounge support team did all their best to solve it. They fixed it very fast.
Best regards.
29. April 2024
Bewertung ohne vorherige Einladung
Antwort von CrewLounge AERO
Dear Сергей, Thank you so much for your amazing review! It is delightful to hear such positive words and it's always a pleasure to serve you! We are constantly working to improve our services and provide a seamless user experience. Rest assured that we will continue to provide you the best app and support ever! #Crewlounge
I regret using this software.
Downloaded the update and all my hours were erased. I cant even download them from the cloud. Will have to see what support can do.
I was never able to transfer the time from the older version. Support did not help at all on that issue.
The software is more difficult to use than it should be.
6. April 2024
Antwort von CrewLounge AERO
Dear Frank, Thank you for bringing this matter to our attention. An email has been sent over to further investigate and assist you on the migration process. We trust that this concern will be addressed promptly. Looking forward to hearing from you soon on ticket# 211080
Made BY crew, FOR crew
The app is really accessible.
It’s safe and complies with privacy regulations, because you can only get verified if you have flights on a certain airline.
You can make clear statistics of all your flight history, to check your block hours, etc.
The ‘flight swap’ function is really handy to reach a lot of people, without sending it to each one in person, giving you more chances of another flight.
Overall it is a nice app, with the right layout.
You can clearly see that there was put a lot of thought into it. This app is clearly made BY crew, FOR crew.
1. September 2023
Bewertung ohne vorherige Einladung
Antwort von CrewLounge AERO
Dear Thomas, Thank you so much for your amazing review! Our app's primary objective is to deliver a smooth and uninterrupted experience for both flight crew members and users. We understand the importance of having an efficient and reliable logbook, and we are happy to provide that service to you. Your support and feedback means a lot to us. #crewlounge
Great logbook and amazing customer service
Great logbook with the possibility to import your flight directly from many airlines all over the world! Very easy to use and to modify flight times using the computer for more complex changes.
Amazing customer service, any issue you may encounter will be dealt with in no time with their support team.
Thanks a lot for your help!
5. März 2024
Bewertung ohne vorherige Einladung
Antwort von CrewLounge AERO
Dear Jordan, Thank you so much for your amazing review! It is delightful to hear such positive words and it's always a pleasure to serve you! We are constantly working to improve our services and provide a seamless user experience. Rest assured that we will continue to provide you the best app and support ever! #Crewlounge
Fantastic!
31. März 2024
Bewertung ohne vorherige Einladung
Antwort von CrewLounge AERO
Dear Alexander, Thank you so much for your review! Rest assured that we will continue to provide you the best app ever! #Crewlounge
Very useful app for a pilot
Very useful app for commercial pilot. Everything in one place. Many statistics, extra tools, quick support if you need any. I’m crew lounge aero user since September, I’ve already noticed they do their best to improve its system. Sure, there are some inconveniences such as problem with scanning FMS times (numbers being changed when converting into log for a specific flight) or I cannot use the app on my macbook, however I’m still very happy to found out crewlounge aero :-)
28. März 2024
Bewertung ohne vorherige Einladung
Antwort von CrewLounge AERO
Dear Katarzyna, Thank you so much for your amazing review! It is delightful to hear such positive words and it's always a pleasure to serve you! We are constantly working to improve our services and provide a seamless user experience. Rest assured that we will continue to provide you the best app and support ever! #Crewlounge
Nice and very useful app
Nice and very useful app. Good customer service. They respond so quick and they stay with you until the problem is solved.
I didn’t meet same service before
27. März 2024
Bewertung ohne vorherige Einladung
Antwort von CrewLounge AERO
Dear Artur, Thank you so much for your review! Rest assured that we will continue to provide you the best app and support ever! #Crewlounge
Antwort von CrewLounge AERO
Dear Vaidotas, Thank you for your review! We are constantly working to improve our services and provide a seamless user experience. For supported airlines, CrewLounge CONNECT can monitor roster changes through a background process. When enabled, the app will automatically login to your company crew web portal and check your roster. The background process runs at regular intervals. Please do not hesitate to contact us via email for more details. #crewlounge
Good app
Good app. Very good customer service. They respond quick and they stay with you until the problem is solved.
11. März 2024
Bewertung ohne vorherige Einladung
Antwort von CrewLounge AERO
Dear Sebastian, Thank you for your review! It's even better to know that you've had a fantastic experience with the customer support team. Please let us know via email how we can make this into a five star too! #crewlounge
Good and usefull app for crews members
Good and usefull app for crews members. Very easy to use. I like the historical feature and the fact you can send your roster to any relatives you want.
8. August 2023
Bewertung ohne vorherige Einladung
Antwort von CrewLounge AERO
Dear Numa , Thank you for your review! We are constantly working to improve our services and provide a seamless user experience. Rest assured that we will continue to provide you the best app ever! #Crewlounge
Very disappointing app and customer…
Very disappointing app and customer service.
App:
I always logged my hours via the verified emails from the flights. The moment I check the log and try to print it, there were a lot of mistakes. After adjusting all the mistakes (without the support as they don’t have any) and trying to print it. It changes all the flight data. Random PIC hours and flight times messed up. But in the app it looks all correct.
Customer service:
I really needed their support and they just don’t respond. Sometimes a message but then nothing for a long time.
It takes me more than 6 weeks to get this issue sorted and they cannot even make a printout of my logbook and send me the pdf.
I am very disappointed and it is a true waste of money.
5. März 2024
Bewertung ohne vorherige Einladung
Antwort von CrewLounge AERO
Dear Michael, We regret to hear the issues you've encountered in printing the logbook and about our customer service. We want all users to enjoy our products and customer support as your satisfaction is most important to us! We found your ticket number 207526 where one of our support has sent you an update. Please do not hesitate to revert back to us. We look forward to hearing from you soon. #crewlounge
They are amazing
They are amazing. Real people, real help. Super useful! I totally recommend it!
15. Februar 2024
Bewertung ohne vorherige Einladung
Antwort von CrewLounge AERO
Dear Francesc, Thank you so much for your review! Rest assured that we will continue to provide you the best app and support ever! #Crewlounge
Antwort von CrewLounge AERO
Dear Cássio, Obrigado pela sua avaliação. Agradecemos muito! #crewlounge
Perfect app
Perfect app, exactly what I needed, with regular improvements update. I recommend.
10. Februar 2024
Bewertung ohne vorherige Einladung
Antwort von CrewLounge AERO
Dear Seb seb, Thank you for your review! We are constantly working to improve our services and provide a seamless user experience. Rest assured that we will continue to provide you the best app ever! #Crewlounge
Good app which work pretty well but I…
Good app which work pretty well but I couldn’t import my previous logbook so I sent multiple emails without answers. Too bad.
15. Februar 2024
Bewertung ohne vorherige Einladung
Antwort von CrewLounge AERO
Dear Stéphane, we are sorry to hear that! I see that you sent us an email four months ago and was handled by one of our support member accordingly. I trust you checked spam folder. However, a new email has been sent over to further assist about this concern. Looking forward to hearing from you soon on ticket# 207123.
Great app and fantastic tech support.
5. Februar 2024
Antwort von CrewLounge AERO
Dear Lukasz, Thank you for your review! It's even better to know that you've had a fantastic experience with the customer support team. Your feedback definitely made our day! #crewlounge
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.