Costumes Bewertungen 

Constant delays, now a hassle to get refund for product that have not shipped. It's been 2 months

I ordered an item on June 1st still haven’t received as of June 22nd. Ive sent them many emails and they say there shipping it the same day then it never ships. Don’t purchase from this fraud company

I ordered a costume and so far, I had luck in compare to some others here, it got delivered in a usual time (around 3-5 days).
But unfortunatly it was too large for me. So I wanted to send it back and get the money back, of course.

The page was offering a return process where you need to put in your order number and postal code. This was never working for me. When correctly entering my data it says for multiple days something like, "your date given is not correct" and another time later it said "Sorry there are no suitable shipping methods available" ... ???!!!

I wrote to the German customer care email address kundenservice(at)costumes.com .

First they did not read my stuff or where not understanding my German and wrote back the Link to the return process where you need to enter order number and ... .
I switched to write in English but later they wrote there were maintance work at the webside I should try again. Always nearly 7 days it lasts before one mail was answered and then it got less until they did not answer anymore at all.

So I got first stalling tactics and then ghosting or irgnoring.
Luckily I payed via Paypal, so I started the complaining/"get my money back" process there, where you also first go in contact with the Delivery Company of Costumes.com. After one day I got again a sensless standard answer like stalling tactic, which was not suitable to my complain and that the customer care would contact me. Nothing happened for 3 days or so an I wrote again via Paypal that this is not working at all, THEN I finally got my money back transfered via Paypal, done/sent by this Delivery Company of Costumes.com "Completely Independent Distribution Limited" and a standard short excuse.
Now I still have this costume at me as they came not with a working return process.

So of course this process was very time intensive. SAVE YOUR TIME, DON'T ORDER THERE.

Because of so many bad and different stories here (which I unfortunately did not read before) I would assume that this is tactile fraud what this company/website is doing in 4 countries (US, UK, Spain and Germany).

Ordered a shirt so that it would arrive before Halloween. On Halloween, 10/31/23 I get an email that says my package was returned to sender due to incorrect address. First of all, the address was NEVER incorrect, second of all, it is now 11/13/23 and I still have not received a refund. First experience with this company and it has been beyond horrible. NEVER again. NEVER. Buy from here at your own risk but don't say the reviews didn't tell you so!!

Order made on a Sunday and delivered by Wednesday with delivery updates constantly received so I knew when to expect it. I was dubious due to reading the reviews on trust pilot but was so relieved to receive my order perfectly and very quickly. All I can advise is order with plenty of time if ordering at a peak time for certain celebrations, eg halloween.

Buyer beware! I am usually very understanding with online companies and usually have really positive experiences, but to not allow returns for items that arrive late is ridiculous. I ordered two costumes and they arrived two days after Halloween. I emailed them the very day (today) I got the package and their customer service said that the return window was closed and sent me the return policy. Not a very good experience!

Ordered well before Halloween. Was told would be here in time. Received the costume November 1st. Didn't open it and am now told I cannot return it. DO NOT ORDER FROM HERE!

I ordered a dog costume for Halloween and was assured it would arrive for Halloween. It arrived on Oct. 31st but at 10 pm when all the festivities were over. I never even removed the costume from the poly envelope and they will not give me my money back. Should have checked these reviews first :(

I ordered Halloween costumes for my 3 children and paid next day delivery for them. They didn’t show up, gave them a few more days before contacting them to which they have not replied. Still haven’t received the costumes. DO NOT ORDER

Order was wrong - they have no phone number and are rude via email and refuse to offer any kind of customer service. Terrible company - never got what I ordered or got my money back.

Good experience costumes were brilliant and arrived within a couple of days

Horrible! Never received my son’s costume that I ordered over a month ago. Only way to contact the company is via email and no response to my 5 emails and no response on social media. I am going to need to request my bank refund my almost $50. This company is ripping people off left and right I see!!! Horrible!!!

Appalling customer service. Ordered a costume for nativity play that didn't arrive in time. Returned via royal mail in December using the company's own return system, still no refund in mid March.

So much trouble with this company. Ordered a costume on 3rd November and paid extra for next day delivery. My costume still hasn’t arrived 2 days later so I email them that even when I check the tracking link they sent (delivery by DPD) it says DPD haven’t picked up the costume. They tell me deliveries are late due to Halloween - which was a week ago! They then never respond to my follow up email. I have to request a chargeback via my bank, which I receive, only for Costumes.com to charge my card again a month later! Stay way clear of them.

Excellent customer service. Item sent with DPD and lost by them but when i contacted costumes team by email they responded within hours and offered an immediate refund or replacement. Replacement was with me in under 48hours. Will use this company again.

Ordered 3 costumes and got them delivered next day. One of the costumes had an issue which was promptly replaced. Fast support and speedy delivery. Good quality costumes although size charts could do with some improvement. Overall I am happy.

Scam. I have tried to place 2 orders and am unable to email because it just keeps spinning. I called the number listed and it gives a message saying the number was not assigned.

My order hasn’t arrived after 2 weeks. They blame the Royal Mail strikes but Royal Mail tracking says they haven’t received it yet. I have received items from other companies via Royal Mail that were ordered later.

In the photo was a size for a golden retriever in a large it got delivered and was the size for a stupid shitzu

Returns a nightmare not interested. No one gets back to you. Buy elsewhere as the company is a joke