Costumes Bewertungen 

Refund policy is horrible. My final email I sent to them said… Let me make sure I am understanding.

I placed my order July 29th
My order arrived August 4th
I requested a return slip on August 11
My return slip arrived August 16 after I had to send additional emails asking for it.

So I missed the 15 day FROM PURCHASE return window? They never replied. 15 day from purchase return window is insane. I had every intention of returning and buying again one size up, but because of this super short return window I will be shopping elsewhere.

If I could give them 0 stars it would’ve been better. I paid for next day delivery unfortunately it arrived around 5 days LATE! I returned the costumes it has been more than 14 days and I still haven’t received my refund!!!!!!! I’m now having to go through my bank to help me process this. I wish I checked the reviews before even buying from this company. When I emailed I was told there was no one to help for uk enquiries absolutely rubbish!

Awful experience took over a month to get a refund. The reason I wanted refund was because the wrong size had been sent. I had to do 4 separate emails to continually chase up my refund and if I hadn't I don't believe I would ever have been refunded

If I could leave less than 1 star I would. By far the worst costumer service I have ever seen. They received my return 10/14/24 and I still have not received my refund. After NUMEROUS emails, zero numbers to contact, and very slow responses they are telling me they are “still reviewing”. I will never use this site again and I recommend to anyone who plans to go literally go anywhere BUT this site.

Terrible quality, ordered 4 Halloween costumes and all were terrible. 1 was ok but had a missing hat! Been over 2 weeks now still not recieved my refund. AVOID THIS COMPANY!

Horrible experience... AVOID THEM. They took forever to process my order and when i seen that most likely they would not ship in time I reached out to them to cancel and was lied to by Bret stating that they would overnight the delayed orders.This didnt happen and by the time they shipped ignoring my request to cancel if I could not receive it on time we were into November. Luckily I was able to catch the UPS driver to reject it . The service was horrible. i will never order from this site again.

Another horrible experience. I’m not sure how this company still operating with these reviews I wish I saw before hand. Ordered my kid costume 3 weeks before Halloween. A week before Halloween I reached out about status of order. Once it was clear that I wouldn’t get in time for Halloween I requested them to just cancel. And had already bought a new custome for my kid for activities prior to Halloween. Communication was great up until I confirmed I wanted to cancel and not to send the item, so that I won’t have to go thru the hassle of returing it. They ceased communication and ship anyway. Its scheduled to be here today 11/6/24 a week after Halloween..Just like that they won, because they’re banking on people like me who’s not going thru the hassle to send it back just to the run-a-round for a refund.

Placed an order and paid extra for next day shipment.. 7 days later and still hasn't even been shipped. On the website it says order is "unfulfilled". I have emailed them twice now with no response back, I even messaged them on their Facebook account.
Iv been trying to cancel for 4 days now and they won't even reply to me to let me cancel.
Absolute scam!!

Wish I could give less. Ordered with plenty of time before Halloween. Per their website and special holiday shipping times. The item never shipped. I worked with “AJ” who said he’d cancel my order. Never did and then said he couldn’t because it shipped. As of this writing USPS still has not received the item but I am being told they cant cancel now. I will be working with the bank on a fraud charge because I have their word in writing. RUN from this company!

Ordered on the Friday afternoon next day delivery at a price of £5.99, which I assumed with the weekend it would be delivered Monday, which I needed it for the Monday night, didn't turn up till late Tuesday afternoon! They ignored 3 emails I sent, no point in sending it back as I assume I would be ignored for a refund!

Very fast delivery, very good quality, I bought on Sunday and today delivered, I'm so happy!!

I see why they only have 1 star. Do not order from here. Ordered 2+ weeks before Halloween and 2 days before tell me they "had a glitch from all the orders and they don't know when my KIDS HALLOWEEN COSTUME WILL BE HERE. NOW I'M SCRAMBLING TO FIND ONE. TERRIBLE SITE DO NOT SHOP HERE

They deserve zero stars. I ordered a bunch of stuff in early September, all of it was listed in stock. No updates I would email and ask was what going on. After nearly 5 weeks of it not shipping and the company not being able to give a reason why or any kind of estimates ship date I cancelled it all.

Bought a costume but submitted wrong shipping address.

They claim they lack the space age technology to change a shipping address.

Pretty clearly just drop shipped garbage, you're better of finding the sweat shops yourself as they're not even good at being middlemen.

Ordered from them several weeks ago, went to the website and found that there was no number to contact
them, Just a generic email with a bs excuse, our systems are still being upgraded.We don't know when product will ship..

Absolute trash. Placed an order for 5 in stock items. Emailed them after 2 weeks of no shipping notification & was told they’d just gotten a new supplier so it was likely related to that. 3 weeks later I emailed since it had been over a month & I was told none of the 5 items were in stock any longer. I was told my order would be canceled & I’d be refunded. No apology for just holding my money over a money & then giving me nothing. No discount code for a future purchase or anything. They hate their customers & they go out of their way to show you you don’t matter.

Absolute trash. Placed an order for 5 in stock items. Emailed them after 2 weeks of no shipping notification & was told they’d just gotten a new supplier so it was likely related to that. 3 weeks later I emailed since it had been over a month & I was told none of the 5 items were in stock any longer. I was told my order would be canceled & I’d be refunded. No apology for just holding my money over a money & then giving me nothing. No discount code for a future purchase or anything. They hate their customers & they go out of their way to show you you don’t matter.

costumes.com took my money in May and didn't ship my item. Do not buy with Costumes.com (also known as Rubies) if you want your costume by Halloween (or at all).
I placed an order on May 29, I emailed Costumes.com aka Rubies for weeks and weeks, and in August, I finally copied their executive team on a email and filed a complaint with the BBB seeking shipment. In retaliation they cancelled my order and lied stating none of this happened. So I am sharing my experience now.
Rubies Costumes is also known as Costumes.com and costumesupercenter.com They advertise same day and next day shipping for items that they actually do not have in stock or plan to sell, but they take consumer funds for it and hold the money for months. I purchased a costume in MAY. It is AUGUST and they still have not shipped the item. When I reached out in June, they said "system upgrades preventing shipping"....and that it would ship in the next week. It didn't ship. I followed up again and was told the same thing--system upgrades. It had been 5 weeks at that point. I followed up again and was told the same thing. So I left a review on their site and they deleted it (violating the CRFA) and emailed me telling me that I could cancel if I couldn't wait and INDEFINITE amount of time and they refused to tell me why now the item was not shipped since they were now advertising the costume with next day shipping but not sending mine. I asked them to clarify how a system upgrade could possibly affect shipping FOR MONTHS and also asked why they were advertising the same costume as SAME DAY SHIPPING on their site if their "system upgrade' was still 'affecting shipping'. They ignored me. I followed up again They ignored me. I followed up again. They ignored me. I followed up again. They ignored me. It's August. They took my money in MAY. They never shipped the costume, but they are taking people's money for costumes they don't have in stock. This is a pattern for this company. After researching consumer complaints, this is what they do to consumers. This is fraud, this is a violation of advertising laws. This is clear cut deceptive practices. They are still advertising the costume with next day shipping as I write this complaint. Today, I finally filed a complaint and contacted their corporate offices and instead of apologizing and shipping the order, they cancelled it and called me a liar. I have all the proof, but they don't care about customers or customer service.

Ordered on June 4, 2024, still no shipment.
When I inquired with costumes.com, I received the following response “We have undergone a system upgrade in our warehouse which caused a delay in shipping out orders. The system upgrade was scheduled to end on June 7 but was extended to June 28. Orders will hopefully start shipping out this week.”

Update: I cancelled my order on August 1st and received a full refund on August 5th.

I placed an order on May 29, it is July 26, they still have not shipped it. When I reached out mid-june, they said they had a "system upgrade" at the end of May and would be shipping out by the beginning of July. They didn't. So I reached out and they said the "system upgrade" was still affecting them. It's now been TWO MONTHS and they are pretending that a system upgrade is the reason behind the delay, although this delayed shipment and runaround seems to be a pattern if you look at their reviews. I've been told "We have no idea when we will be able to ship it." It's been two months, someone could have walked it to me by now.
It's important to note, there was no notice of system upgrade issues until I sent in a complaint. All items show in stock and shipping next day. NOw they updated the items as "SLIGHT DELAY".
If you think TWO PLUS MONTHS with ZERO IDEA OF WHEN IT WILL SHIP is a slight delay, then don't be surprised if you don't get your costume in time for Halloween.