From the first moment I rang the bell at the Hoylake Co-Operative Funeralcare premises in Hoylake Wirral to appoint them to handle my late husband's cremation I felt comfortable and cared for. His wis... Mehr ansehen
Unternehmen hat geantwortet
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Das sagen Bewerter
Direct cremation easy to arrange online, most questions were answered in the help section. Took advantage of the Co-op member’s offer so saved some money. Awaiting actual documents of plan but so... Mehr ansehen
Unternehmen hat geantwortet
We cannot thank CO-OP Funeralcare, Peacehaven enough for their care, support and compassion they provided to our family at the incredibly difficult and heartbreaking time when our fathe... Mehr ansehen
Unternehmen hat geantwortet
The process of buying the plan is straight forward. 20 days after buying my plan, I am still waiting for my documents to be delivered. Contacted them, very apologetic said they would send out another... Mehr ansehen
4,7
Hervorragend
5789 Bewertungen
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Lara explained the funeral plan in a…
Lara explained the funeral plan in a easy and caring manner to understand.
23. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Co-op Funeralcare
Hi Rob,
Thank you for taking the time to leave us a review.
We're pleased to hear that Lara explained your funeral plan in a caring and easy to understand way. Providing clear guidance and support is very important to us, and we're glad you had a positive experience.
Thank you for choosing Co-op Funeralcare.
All the best,
^Elan
Ian was sick lady was great BUT never got promised phone call
Ian was sick lady was great. BUT she said Ian wud phone next monday or she wud phone tuesday. NEITHER HAPPENED
17. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Co-op Funeralcare
Hi Ida, thank you for taking the time to leave a review. I'm pleased to hear that our colleague was able to support you and that you had a positive experience with them. I'm sorry to hear, however, that the follow-up call you were expecting didn't happen. I can understand how disappointing and frustrating that must have been, particularly when a specific timeframe had been discussed.
Thank you for sharing your feedback. It helps us understand where expectations haven't been met and where we can improve 💙 ^Take care, Michelle.
The dealing of my mother's funeral…
The dealing of my mother's funeral wasn't a problem in itself, but the treatment I've had with them afterwards has been awful!
Months after the funeral they called to tell me they had 'missed' something off the bill and I owed them another £85.
I asked for this in writing and didn't hear back from them (it turns out they were sending letters to the wrong address). Months later I received a phone call supposedly from their credit team from someone who could barely speak English insisting that I give my personal details for 'security' reasons, even though it was them calling me.
I have now received 'notice of intention to recover debt' which magically was sent to the correct address!
All this is long after my mother's estate has been settled so if it goes to court I'll have to pay it myself.
The only reason we used co op funeralcare was because my mother had a policy with them that should have covered everything.
31. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Co-op Funeralcare
Hello Simon, thank you for taking the time to leave a review.
I'm pleased to hear that the arrangements for your mother's funeral met your expectations. However, I'm sorry to hear about the difficulties you've experienced since then. I can understand how upsetting and frustrating this must have been, particularly when dealing with matters relating to your mother's estate.
Thank you for sharing your feedback. If you would like to discuss this in more detail, please get in touch with our team at funeral.clientrelations@letsco-operate.com. ^Take care, Becs
Co-op Funeral Services in Horsham…
Co-op Funeral Services in Horsham guided our family through an incredibly difficult time with warmth, compassion and professionalism. From our first conversation to the funeral itself, the service was personal, thoughtful and carefully tailored to our needs. Nothing was ever too much trouble, and the team worked hard to ensure every detail was just right.
They handled much of the administration for us, remained readily available and provided valuable emotional support throughout. Jill, our excellent celebrant, took great care to ensure Mum’s eulogy was perfect and reflected her life and personality beautifully.
On the day, Karen was an exceptional Funeral Director, ensuring everything ran smoothly, respectfully and with warmth. The whole team worked together to arrange the perfect flowers and even made sure the pallbearers wore yellow ties in honour of Mum’s favourite colour. These personal touches meant so much to our family.
It was wonderful to see the Co-op network working so seamlessly, with Gill from the Brighton Co-op collaborating with Karen, Ana and Rianna from the Horsham team. We received all the resources and reliability of a national organisation, delivered with the kindness, flexibility and personal attention of a family business. Everyone involved was genuinely caring, and we felt supported at every stage. We recommend them wholeheartedly.
30. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Co-op Funeralcare
Hi Mr. Sheridan, Thank you for taking the time to share such a heartfelt review.
We're very sorry for the loss of your mum and are grateful that you chose Co-op Funeralcare to support you and your family. We're pleased to hear that the teams at our Horsham and Brighton branch provided such compassionate, professional and personalised care throughout the arrangements.
It's wonderful to know that Jill created a fitting tribute to your mum, and that Karen, Ana, Rianna and the wider team ensured every detail reflected her wishes, including the thoughtful personal touches that meant so much to your family. We're also delighted that the collaboration between our funeral homes gave you the reassurance and support you needed during such a difficult time.
Thank you for your heartfelt recommendation and for placing your trust in Co-op Funeralcare.
Take care,
^Elan
Antwort von Co-op Funeralcare
Hi Angela, many thanks for your review. It's great to know you found your experience to be thorough and efficient and the team to be so friendly.
^Best Wishes, Simon
The Coop are a reputable brand
The Coop are a reputable brand and can be trusted to provide the best quality and reliable service to their customers. We shopped around and found them to be the best all round for what we required. You can pay monthly as well to suit your budget, and can pay off more if you wish to do so. You just have to let them know how much you want to pay off and they will confirm your new payment, thank you Coop for a lovely experience considering the circumstances.
30. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Co-op Funeralcare
Hi Jude, thank you for sharing your experience. It's great to know that after your extensive research you found Co-op Funeralcare met your needs best. We know these conversations can be difficult, so we're also glad to hear the sense of trust and flexible payment options made things easier.
Take care,
^Cheryl
We are brother and sister and we…
We are brother and sister and we recently used Co-op Funeralcare on Huddersfield Road, Barnsley for our Mum's funeral. We met with the lovely Danielle there and she fully explained everything in detail with sympathy and understanding. Any changes to arrangements closer to the day were handled without any fuss at all. On the day our Mum was brought to her address in Stairfoot, Barnsley for a respectful ten minutes in the hearse outside her home then on to Ardsley Church for the service then burial. All staff present on the day were outstanding, particularly Danielle. She is a real asset to your business. Thank you. N & B.
15. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Co-op Funeralcare
Hi N & B, we are so sorry for your loss. I'm also glad to hear you found Danielle sympathetic and understanding. We really appreciate your kind words, thank you so much 💙 ^Take care, Michelle.
I would never recommend Co-op…
I would never recommend Co-op Funeralcare based on my experience.
Following the loss of my twin babies, my husband and I entrusted Co-op Funeralcare with one of the most heartbreaking and important moments of our lives. Sadly, we were met with a complete lack of compassion, communication and respect throughout the process.
I appreciate that funerals are part of your day-to-day work, but the funeral of two babies is not routine. It is an unimaginable tragedy, and families deserve to be treated with kindness, dignity and empathy. At no point did we feel that our loss was acknowledged in the way it should have been.
We repeatedly had to chase for updates, our concerns were ignored, communication was poor, and we felt pressured into purchasing items at an already devastating time. Hidden costs were not made clear, adding unnecessary stress when we were at our most vulnerable. Rather than feeling supported, we felt like customers being processed through a service.
What hurts the most is that memories of our twins' funeral, which should have been a chance to say goodbye with love and dignity, have now been overshadowed by the way we were treated. That is something no grieving parent should ever have to live with.
The lack of empathy and respect shown has been deeply upsetting, and despite raising formal complaints on multiple occasions, the silence and lack of accountability have only added to our distress.
Losing a child is every parent's worst nightmare. Losing two babies is beyond words. Families experiencing that level of grief deserve exceptional care, patience and compassion—not poor communication, pressure, hidden costs and indifference.
I sincerely hope Co-op Funeralcare reflects on how bereaved families, especially those saying goodbye to babies, are treated in the future, because no one should leave a funeral carrying additional pain caused by the very people entrusted to help them through it.
30. April 2026
Bewertung ohne vorherige Einladung
Antwort von Co-op Funeralcare
Hello Danielle, thank you for taking the time to leave a review.
I am deeply sorry to read about your experience following the loss of your babies. At such a heartbreaking time, it's upsetting to hear that you felt unsupported and that your experience added to the distress you and your family were already facing.
I appreciate you taking the time to share your feedback, and I'm sorry for the impact this has had on you and your family.
If you would like to discuss this further, please contact us via: www.coop.co.uk/funeralcare/contact-us. ^Take care, Becs
My meeting took about 45minutes
My meeting took about 45minutes. The lady was very respectful.Clear & professional in explaining everything to me.No one looks forward to doing this, but I felt it was the right thing for me & she understood my wishes.Thank you CO-OP.
24. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Co-op Funeralcare
Hi Susan, thank you for leaving us a thoughtful review, we really appreciate it. I'm happy to hear your found our staff respectful and professional, and that they were able to assist with your wishes 💙 ^Take care, Michelle.
Buying funeral plans
Everything was explained clearly when we purchased our funeral plans plus all our questions were answered.
22. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Co-op Funeralcare
Hi, I'm so glad to hear our team were able to explain everything clearly and answer all your questions when you purchased your funeral plans. Thank you for taking the time to leave us a review 💙 ^Take care, Michelle.
Peace of mind
Just a very smart, quietly spoken man, explained everything thoroughly, wouldnt have minded being offereda cup of tea though, from the receptionist it was a very hot day, but thats not a bad mark, just wistfulness
lol. I did , however, get a glass of water when I asked.
16. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Co-op Funeralcare
Hi Angela, thank you for taking the time to leave a review. I'm pleased to hear that you found our colleague helpful and that everything was explained thoroughly in a calm and reassuring way.
Thank you also for your honest feedback. I'm sorry to hear that refreshments weren't offered during your visit, particularly on such a hot day. While I'm glad a glass of water was provided when you asked, I can understand why a cup of tea would have been appreciated too.
Thank you for sharing your experience and for your kind words about our colleague💙 ^Take care, Michelle.
Easy Process
Helen was extremely helpful and explained everything clearly.
23. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Co-op Funeralcare
Hi Mr Fitz, thank you for leaving us a positive review. It's fantastic to hear that Helen was so helpful, and able to assist with your wishes 💙 ^Take care, Michelle.
Smooth meeting
I made an appointment with an agent regarding paying for my own funeral, as I have just lost my husband, trying to find the extra costs was really difficult. So I decided that I didn't want my grown children to face the same issues and decided to take a policy out with co-op.
From start to finish it was a smooth transition, and an excellent price. So now I can sit back & not worry about my children having to find the funds, which I have learnt the last problem you want whilst dealing with a loss is figuring out how to pay for it.
22. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Co-op Funeralcare
Hi Isabella, Thank you for taking the time to share such a thoughtful review.
We're very sorry to hear about the loss of your husband. We understand that arranging a funeral can feel overwhelming during such a difficult time, and we're pleased to hear that taking out a funeral plan has given you reassurance and peace of mind for the future.
It's wonderful to know that the process was smooth from start to finish and that you feel confident knowing your family will have one less thing to worry about when the time comes.
Thank you for choosing Co-op Funeralcare and for placing your trust in us.
Take care, ^Elan
Straightforward
Arranged on line, very informative and straightforward
22. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Co-op Funeralcare
Hi Di,
Thank you for taking the time to leave us a review.
We're pleased to hear that you found arranging your funeral plan online informative and straightforward. We appreciate your kind feedback.
Thank you for choosing Co-op Funeralcare.
Take care, ^Elan
Antwort von Co-op Funeralcare
Hi Valerie, Thank you for taking the time to leave us a review.
We're pleased to hear that you found arranging your funeral plan online easy and that the information provided was detailed and helpful.
Thank you for choosing Co-op Funeralcare.
Take care,
^Elan
Chris at Southgate was very helpful and…
Chris at Southgate was very helpful and professional in his duty, explaining everything in detail and making sure I understood everything involved before confirming the Plan.
20. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Co-op Funeralcare
Hi John,
Thank you for taking the time to leave us a review.
We're pleased to hear that Chris at our Southgate funeral home provided such helpful and professional support. It's wonderful to know that he took the time to explain everything clearly and ensured you fully understood your funeral plan before making your decision.
Thank you for choosing Co-op Funeralcare.
All the best, ^Elan
Funeral Arrangement with C0-OP
Simple form to complete online with clear description of the services available.
25. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Co-op Funeralcare
Hi John, Thank you for taking the time to leave us a review.
We're pleased to hear that you found the online application simple to complete and that the information about our services was clear and easy to understand.
Thank you for choosing Co-op Funeralcare.
Take care, ^Elan
Excellent service!
Very thorough and staff were excellent.
25. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Co-op Funeralcare
Hi Trish, Thank you for taking the time to leave us a review.
We're delighted to hear that you found our service thorough and that our staff provided excellent support. Your kind feedback is greatly appreciated.
Thank you for choosing Co-op Funeralcare.
Take care,
^Elan
Excellent service through
Excellent service through. Personal, emphatic and professional.
Recommended for any loved one.
Karen
29. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Co-op Funeralcare
Hi Karen,
Thank you for taking the time to leave us a review.
We're delighted to hear that you found our service personal, empathetic and professional. Providing compassionate support for families during such important times is at the heart of what we do, and we truly appreciate your recommendation.
Thank you for choosing Co-op Funeralcare.
Best, ^Elan
Really good experience.
Really good experience.
James explained everything regarding the funeral plan.
Was a very relaxed and informative chat.
22. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Co-op Funeralcare
Hi Francis,
Thank you for taking the time to leave us a review.
We're pleased to hear that you had such a positive experience and that James provided a relaxed and informative conversation about your funeral plan. Taking the time to explain everything clearly and help you feel comfortable is very important to us.
Thank you for choosing Co-op Funeralcare.
Take care, ^Elan
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