Website was very easy to navigate. Funeral plans laid out side by side for easy comparison. Finance information all there and very easy to understand. Compared to other companies, Co-Op prices und... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
From the first moment I rang the bell at the Hoylake Co-Operative Funeralcare premises in Hoylake Wirral to appoint them to handle my late husband's cremation I felt comfortable and cared for. His wis... Mehr ansehen
Unternehmen hat geantwortet
Co-op Funeralcare at Manford Way Chigwell were truly amazing when planning our dad’s funeral. We dealt mostly with June, however Bev was wonderful too, caring, compassionate and empathetic, they... Mehr ansehen
Unternehmen hat geantwortet
Not what we had expected at all. Our experience was very good. Not a sad miserable time. We were made to feel very comfortable with the whole experience. Everything was explained very thoroughly. I wo... Mehr ansehen
Unternehmen hat geantwortet
4,7
Hervorragend
5822 Bewertungen
Bittet Kunden um Bewertungen
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I would never recommend Co-op…
I would never recommend Co-op Funeralcare based on my experience.
Following the loss of my twin babies, my husband and I entrusted Co-op Funeralcare with one of the most heartbreaking and important moments of our lives. Sadly, we were met with a complete lack of compassion, communication and respect throughout the process.
I appreciate that funerals are part of your day-to-day work, but the funeral of two babies is not routine. It is an unimaginable tragedy, and families deserve to be treated with kindness, dignity and empathy. At no point did we feel that our loss was acknowledged in the way it should have been.
We repeatedly had to chase for updates, our concerns were ignored, communication was poor, and we felt pressured into purchasing items at an already devastating time. Hidden costs were not made clear, adding unnecessary stress when we were at our most vulnerable. Rather than feeling supported, we felt like customers being processed through a service.
What hurts the most is that memories of our twins' funeral, which should have been a chance to say goodbye with love and dignity, have now been overshadowed by the way we were treated. That is something no grieving parent should ever have to live with.
The lack of empathy and respect shown has been deeply upsetting, and despite raising formal complaints on multiple occasions, the silence and lack of accountability have only added to our distress.
Losing a child is every parent's worst nightmare. Losing two babies is beyond words. Families experiencing that level of grief deserve exceptional care, patience and compassion—not poor communication, pressure, hidden costs and indifference.
I sincerely hope Co-op Funeralcare reflects on how bereaved families, especially those saying goodbye to babies, are treated in the future, because no one should leave a funeral carrying additional pain caused by the very people entrusted to help them through it.
30. April 2026
Bewertung ohne vorherige Einladung
Antwort von Co-op Funeralcare
Hello Danielle, thank you for taking the time to leave a review.
I am deeply sorry to read about your experience following the loss of your babies. At such a heartbreaking time, it's upsetting to hear that you felt unsupported and that your experience added to the distress you and your family were already facing.
I appreciate you taking the time to share your feedback, and I'm sorry for the impact this has had on you and your family.
If you would like to discuss this further, please contact us via: www.coop.co.uk/funeralcare/contact-us. ^Take care, Becs
My meeting took about 45minutes
My meeting took about 45minutes. The lady was very respectful.Clear & professional in explaining everything to me.No one looks forward to doing this, but I felt it was the right thing for me & she understood my wishes.Thank you CO-OP.
24. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Co-op Funeralcare
Hi Susan, thank you for leaving us a thoughtful review, we really appreciate it. I'm happy to hear your found our staff respectful and professional, and that they were able to assist with your wishes 💙 ^Take care, Michelle.
Buying funeral plans
Everything was explained clearly when we purchased our funeral plans plus all our questions were answered.
22. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Co-op Funeralcare
Hi, I'm so glad to hear our team were able to explain everything clearly and answer all your questions when you purchased your funeral plans. Thank you for taking the time to leave us a review 💙 ^Take care, Michelle.
Peace of mind
Just a very smart, quietly spoken man, explained everything thoroughly, wouldnt have minded being offereda cup of tea though, from the receptionist it was a very hot day, but thats not a bad mark, just wistfulness
lol. I did , however, get a glass of water when I asked.
16. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Co-op Funeralcare
Hi Angela, thank you for taking the time to leave a review. I'm pleased to hear that you found our colleague helpful and that everything was explained thoroughly in a calm and reassuring way.
Thank you also for your honest feedback. I'm sorry to hear that refreshments weren't offered during your visit, particularly on such a hot day. While I'm glad a glass of water was provided when you asked, I can understand why a cup of tea would have been appreciated too.
Thank you for sharing your experience and for your kind words about our colleague💙 ^Take care, Michelle.
Easy Process
Helen was extremely helpful and explained everything clearly.
23. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Co-op Funeralcare
Hi Mr Fitz, thank you for leaving us a positive review. It's fantastic to hear that Helen was so helpful, and able to assist with your wishes 💙 ^Take care, Michelle.
Smooth meeting
I made an appointment with an agent regarding paying for my own funeral, as I have just lost my husband, trying to find the extra costs was really difficult. So I decided that I didn't want my grown children to face the same issues and decided to take a policy out with co-op.
From start to finish it was a smooth transition, and an excellent price. So now I can sit back & not worry about my children having to find the funds, which I have learnt the last problem you want whilst dealing with a loss is figuring out how to pay for it.
22. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Co-op Funeralcare
Hi Isabella, Thank you for taking the time to share such a thoughtful review.
We're very sorry to hear about the loss of your husband. We understand that arranging a funeral can feel overwhelming during such a difficult time, and we're pleased to hear that taking out a funeral plan has given you reassurance and peace of mind for the future.
It's wonderful to know that the process was smooth from start to finish and that you feel confident knowing your family will have one less thing to worry about when the time comes.
Thank you for choosing Co-op Funeralcare and for placing your trust in us.
Take care, ^Elan
Straightforward
Arranged on line, very informative and straightforward
22. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Co-op Funeralcare
Hi Di,
Thank you for taking the time to leave us a review.
We're pleased to hear that you found arranging your funeral plan online informative and straightforward. We appreciate your kind feedback.
Thank you for choosing Co-op Funeralcare.
Take care, ^Elan
Antwort von Co-op Funeralcare
Hi Valerie, Thank you for taking the time to leave us a review.
We're pleased to hear that you found arranging your funeral plan online easy and that the information provided was detailed and helpful.
Thank you for choosing Co-op Funeralcare.
Take care,
^Elan
Chris at Southgate was very helpful and…
Chris at Southgate was very helpful and professional in his duty, explaining everything in detail and making sure I understood everything involved before confirming the Plan.
20. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Co-op Funeralcare
Hi John,
Thank you for taking the time to leave us a review.
We're pleased to hear that Chris at our Southgate funeral home provided such helpful and professional support. It's wonderful to know that he took the time to explain everything clearly and ensured you fully understood your funeral plan before making your decision.
Thank you for choosing Co-op Funeralcare.
All the best, ^Elan
Funeral Arrangement with C0-OP
Simple form to complete online with clear description of the services available.
25. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Co-op Funeralcare
Hi John, Thank you for taking the time to leave us a review.
We're pleased to hear that you found the online application simple to complete and that the information about our services was clear and easy to understand.
Thank you for choosing Co-op Funeralcare.
Take care, ^Elan
Excellent service!
Very thorough and staff were excellent.
25. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Co-op Funeralcare
Hi Trish, Thank you for taking the time to leave us a review.
We're delighted to hear that you found our service thorough and that our staff provided excellent support. Your kind feedback is greatly appreciated.
Thank you for choosing Co-op Funeralcare.
Take care,
^Elan
Excellent service through
Excellent service through. Personal, emphatic and professional.
Recommended for any loved one.
Karen
29. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Co-op Funeralcare
Hi Karen,
Thank you for taking the time to leave us a review.
We're delighted to hear that you found our service personal, empathetic and professional. Providing compassionate support for families during such important times is at the heart of what we do, and we truly appreciate your recommendation.
Thank you for choosing Co-op Funeralcare.
Best, ^Elan
Really good experience.
Really good experience.
James explained everything regarding the funeral plan.
Was a very relaxed and informative chat.
22. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Co-op Funeralcare
Hi Francis,
Thank you for taking the time to leave us a review.
We're pleased to hear that you had such a positive experience and that James provided a relaxed and informative conversation about your funeral plan. Taking the time to explain everything clearly and help you feel comfortable is very important to us.
Thank you for choosing Co-op Funeralcare.
Take care, ^Elan
They made us feel welcome and friendly
They made us feel welcome and very friendly, gave us all the information we needed to take away to think about.
The girls who interviewed us were brilliant and made our arrangements for the future very easy and made it very clear
9. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Co-op Funeralcare
Hi Eileen, Thank you for taking the time to leave us a review.
We're delighted to hear that our team made you feel welcome and supported while discussing your funeral arrangements. It's wonderful to know that the information provided was clear and helpful, allowing you the time and space to make the right decisions for the future.
Thank you for your kind words about the team, and for choosing Co-op Funeralcare.
Take care, ^Elan
Easy to find the plan I wished to…
Easy to find the plan I wished to purchase and complete the application!
29. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Co-op Funeralcare
Hi Michael, Thank you for taking the time to leave us a review.
We're pleased to hear that you found it easy to find the right funeral plan for you and complete the application process. We appreciate your kind feedback.
Thank you for choosing Co-op Funeralcare.
Take care, ^Elan
I found the Co op funeral service…
I found the Co op funeral service friendly, easy to talk to and sympathetic to my needs. Having dealt with a family members funeral I have full confidence in them.
23. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Co-op Funeralcare
Hi Kathleen, Thank you for taking the time to leave us a review.
We're pleased to hear that you found our service friendly, approachable and sympathetic to your needs. It's wonderful to know that your previous experience with a family member's funeral gave you the confidence to trust Co-op Funeralcare again.
Thank you for choosing Co-op Funeralcare.
Take care, Elan
Arranging my funeral
The lady I dealt with was extremely professional in dealing with such a delicate subject. She clearly knew her subject matter well and put the salient points across without 'flannel' or 'hard sell'. She was also friendly and supportive.
24. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Co-op Funeralcare
Hi there,
Thank you for taking the time to leave us a review.
We're pleased to hear that the lady who supported you provided such professional, friendly and reassuring guidance. We understand how important it is to approach these conversations with care and sensitivity, and we're glad you felt informed and comfortable throughout the process.
Thank you for choosing Co-op Funeralcare.
All the best, ^Elan
Antwort von Co-op Funeralcare
Hi Alan, Thank you for taking the time to leave us a review.
We're pleased to hear that you found our website easy to use. We appreciate your kind feedback.
Thank you for choosing Co-op Funeralcare.
Take care, ^Elan
Well I am 86 and I found it easy to set…
Well I am 86 and I found it easy to set it up on line so was able to sit in my bungalow and do it , Just waiting for the paper work to arrive now
23. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Co-op Funeralcare
Hi Hazel, Thank you for taking the time to leave us a review.
We're pleased to hear that you found arranging your funeral plan online easy and convenient. It's wonderful to know that you were able to complete the process from the comfort of your own home and that you are now awaiting your paperwork.
Thank you for choosing Co-op Funeralcare.
Take care, ^Elan
Do not buy a plan on line!!!!!!
If i could i would give no stars
Paid for a funeral package ,got confirmation email ,payment taken well over 6 weeks later still waiting for documents to come by post.
Numeerous phone calls and emails and no further ahead .
The help team on the end of the phone were less than helpful.
Have sent them all the relavent documents.
For example confirmation email ,proof of payment.
They have even admitted they have all of this but have told me to be patient.
Would the coop be as patient if their clients didn't pay for a service thry provided.
If this isn't sorted soon will be taking legal action and if it is sorted will expect compensation for the unnecessary stress and anxiety it has caused
22. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Co-op Funeralcare
Hello Alan, thank you for taking the time to leave a review.
I'm sorry to hear that you've experienced delays and frustration while trying to resolve this matter. I can appreciate how upsetting this must have been, especially after making payment and contacting us several times for an update.
If you would like to discuss this in more detail, please get in touch with our team at funeral.clientrelations@letsco-operate.com.
^Take care, Becs
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