Ive been using them for a while now and i can honestly say that there isn’t anything this team can’t sort out. Ive had a few minor issues with prescriptions and they’ve always resolved things pretty q... Mehr ansehen
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Das sagen Bewerter
Brilliant speedy service. I had run out of my medications and hadn’t realised until 3pm on a Fri. I emailed and explained and they arrived first thing Saturday morning by DPD, even though it was just... Mehr ansehen
Unternehmen hat geantwortet
Inconsistent communication from different organisations regarding the order. Slow delivery compared with WebMed. I ordered a year's supply and got old stock which goes out of date 12.26. Waste of mone... Mehr ansehen
I have been using this pharmacy for about 5 years now & they are my favourite out of the ones I use. The Customer Service is really helpful & will combine postage costs if you order more tha... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
CloudRx is a digital prescribing platform designed to revolutionize private healthcare. It offers a free, user-friendly service for private prescribers, including GPs, consultants, pharmacists, dentists, and nurse prescribers. CloudRx streamlines the process of prescribing, payment, and delivery of medications directly to patients, making it easier for both clinicians and patients. The platform supports remote consultations and integrates seamlessly with existing clinical software through its advanced pharmacy API. With CloudRx, healthcare providers can enhance their practice's efficiency and improve the patient experience by offering quicker, more convenient access to medications.
Kontaktinformationen
1 Hawthorn Park, LS14 1PQ, Leeds, Vereinigtes Königreich
- 01135312942
- pharmacy@cloudrx.co.uk
- cloudrx.co.uk
4,6
Hervorragend
627 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 97 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Consistently good service
They reply within a few hours of prescription request, have excellent customer service, and the items are packed securely and delivered promptly!
28. April 2026
Bewertung ohne vorherige Einladung
Antwort von CloudRx
Thank you for your great feedback. We’re delighted to hear that you consistently receive prompt responses to your prescription requests and that our customer service, secure packaging, and fast delivery have met your expectations. We really appreciate your support and are glad to be able to provide a reliable service.
— The CloudRx Team
Excellent service and delivery
Easy to order a repeat prescription and it always arrives promptly. Never any problem.
23. April 2026
Bewertung ohne vorherige Einladung
Antwort von CloudRx
Thank you for your kind feedback. We’re pleased to hear that you find it easy to order your repeat prescription and that it consistently arrives promptly without any issues. We really appreciate your continued support.
— The CloudRx Team
Always smooth with Cloudrx.
Always smooth with Cloudrx.
Request one day, delivery the following day. Very responsive and great customer service!
23. April 2026
Bewertung ohne vorherige Einladung
Antwort von CloudRx
Thank you for your great feedback. We’re delighted to hear that you consistently find the service smooth and reliable, with quick next-day delivery and responsive customer support. It’s great to know you’ve had such a positive experience with CloudRx, and we truly appreciate your continued support.
— The CloudRx Team
Excellent service
Excellent service, quick delivery and I also had to contact customer services who were quick to respond and proactive in solving my problem.
14. April 2026
Bewertung ohne vorherige Einladung
Antwort von CloudRx
Thank you for your lovely feedback. We’re delighted to hear that you received quick delivery and that our customer service team was able to respond promptly and proactively resolve your issue. We really appreciate your support and are glad we could provide a positive experience.
— The CloudRx Team
CloudRx recently posted my medication…
CloudRx recently posted my medication and sent a confirmation email with tracking number, it was Easter week so expected a delay but having not received it the week after Easter I phoned them up and spoke to a very lovely and helpful lady who took my details and phoned the Royal Mail, after speaking with them she confirmed my parcel was missing and arranged a replacement, which I received the next day! Excellent service and great staff
15. April 2026
Bewertung ohne vorherige Einladung
Antwort von CloudRx
Thank you for your kind feedback. We’re pleased to hear that our team was able to support you quickly when your delivery didn’t arrive as expected. We understand how important timely access to medication is, especially following a busy period like Easter, and we’re glad our colleague was able to investigate with Royal Mail and arrange a prompt replacement for you.
It’s wonderful to know the replacement arrived the next day, and we truly appreciate your recognition of our staff and service.
— The CloudRx Team
Speedy, Professional and Polite
I am ordering/receiving from abroad; therefore, the whole process was slightly more complicated. It took more than a few phone calls (some of which not answered), but the overall speed of handling was fast. Misunderstandings occurred but were handled quickly and with respect. So, in reality, my evaluation is between 4.5 and 5 but because of the civil attitude and professionalism, I am overall very pleased. Definately dealing with CloudRx has is advantageous.
24. April 2026
Bewertung ohne vorherige Einladung
Antwort von CloudRx
Thank you for your thoughtful feedback. We’re pleased to hear that, despite the added complexity of ordering from abroad, you found the overall process fast and our team professional and respectful in handling any misunderstandings.
We’re also grateful for your patience regarding the phone contact challenges you experienced. Your comments are valuable and will help us continue to improve our responsiveness and service.
We truly appreciate your support and are glad to know you feel confident dealing with CloudRx.
— The CloudRx Team
Really easy to order and can contact…
Really easy to order and can contact them directly and receive a response on questions. Great service
14. April 2026
Bewertung ohne vorherige Einladung
Antwort von CloudRx
Thank you for your kind feedback. We’re delighted to hear that you found the ordering process easy and that our team was able to respond promptly to your questions. Providing clear communication and great service is very important to us, so we truly appreciate your support.
— The CloudRx Team
Cloud x took a phone call from me…
Cloud x took a phone call from me yesterday. I was quite distressed about my child’s medication. The woman who took my call was incredibly kind and support and has even made contact to let me know that the meds have been raised.
20. April 2026
Bewertung ohne vorherige Einladung
Antwort von CloudRx
Thank you for taking the time to share your experience. We’re very sorry to hear that you were feeling distressed, but we’re pleased that our team member was able to provide kindness, support, and reassurance during your call. We understand how important your child’s medication is, and we’re glad we could keep you updated regarding the prescription. Your feedback means a great deal to us and will be shared with the team.
— The CloudRx Team
The ordering process was quick and…
The ordering process was quick and easy.
Everything went smoothly, and the item was delivered very quickly
14. April 2026
Bewertung ohne vorherige Einladung
Antwort von CloudRx
Thank you for your feedback. We’re pleased to hear that you found the ordering process quick and easy, and that everything went smoothly from start to finish. It’s great to know your order arrived quickly as well. We appreciate your support and look forward to serving you again.
— The CloudRx Team
Just really bloody good at what they do!
I've had a great experience with CloudRx. They're always punctual with deliveries and really good at keeping you informed of each stage of the process so you know exactly what's happening with your prescription, which I find comforting as I can't really function without my medication. Their customer service is also brilliant, I called them today to check the status of a prescription and the woman I spoke to was so helpful, efficient and really empathetic. Great stuff all round guys!
20. April 2026
Bewertung ohne vorherige Einladung
Antwort von CloudRx
Thank you so much for your fantastic feedback. We’re delighted to hear that you’ve had such a positive experience with our service and that our delivery updates and communication help provide reassurance throughout the prescription process. We understand how important it is for medication to arrive reliably and on time, so it’s wonderful to know this has made a difference for you.
We’re also very pleased to hear that our customer service team was able to assist you in such a helpful, efficient, and empathetic way. Your kind comments will be shared with the team and are truly appreciated. Thank you again for your support.
— The CloudRx Team
Helpful on the telephone when I rang…
Helpful on the telephone when I rang for some advice. Very promptly despatched my prescription which arrived the next day.
13. April 2026
Bewertung ohne vorherige Einladung
Antwort von CloudRx
Thank you for your lovely feedback. We’re pleased to hear that our team was helpful when you called for advice and that your prescription was dispatched promptly and arrived the very next day. We appreciate your support and are glad we could provide a positive experience.
— The CloudRx Team
Exceptional customer service
The customer service (thank you Samantha!) was outstanding, Super responsive, warm and friendly and sorted my issue immediately
18. April 2026
Bewertung ohne vorherige Einladung
Antwort von CloudRx
Thank you for your wonderful feedback. We’re delighted to hear that you received outstanding customer service and that your issue was resolved quickly and efficiently. Samantha will be especially pleased to hear your kind comments about her warm, friendly, and responsive support. We truly appreciate you taking the time to share your experience.
— The CloudRx Team
All is good
The telephone is answered by a very polite friendly person. One is listened to and one’s query is sorted and actioned immediately. The post is swift. All in all a very good pharmacy.
8. April 2026
Bewertung ohne vorherige Einladung
Antwort von CloudRx
Thank you for your kind review. We’re so pleased to hear that you’ve had such a positive experience with our team and service. Providing friendly, helpful support and resolving queries promptly is very important to us, so it’s wonderful to know this has been reflected in your experience. We’re also glad that you’ve found our postal service swift and reliable. Your feedback is greatly appreciated.
— The CloudRx Team
Easy and quick delivery
10. April 2026
Bewertung ohne vorherige Einladung
Antwort von CloudRx
Thank you for your review. We’re delighted to hear that you found the delivery process easy and quick. We appreciate your support and look forward to helping you again in the future.
— The CloudRx Team
Normally very good
Normally very good. I have had a misunderstanding in the past which was resolved by email. Most recent reminder email requesting payment when next delivery was due didn't happen, but I was still able to log in and order. I use royal mail for delivery as it is the most effective where I live.
17. April 2026
Bewertung ohne vorherige Einladung
Antwort von CloudRx
Thank you for your feedback and for your continued support. We’re pleased to hear that previous issues were resolved promptly and that you were still able to place your recent order successfully.
Please note that reminder emails have now been switched off following a request from the clinic. Going forward, all repeat prescription requests will need to be made via email, telephone, or through our patient portal.
We also appreciate your comments regarding Royal Mail delivery and are glad this continues to work effectively for your area.
— The CloudRx Team
always polite
always polite, helpful and super fast.
16. April 2026
Bewertung ohne vorherige Einladung
Antwort von CloudRx
Thank you for your kind words. We’re delighted to hear you’ve found our team polite, helpful, and quick to assist—we really appreciate your feedback.
Great service
Never had an issue, once prescription ordered and paid for the medicine arrives well packaged and on time.
9. April 2026
Bewertung ohne vorherige Einladung
Antwort von CloudRx
Thank you for your feedback. We’re glad to hear you’ve consistently had a smooth experience and that your medication arrives well packaged and on time after ordering. We really appreciate you taking the time to share this.
Great service all round
All my deliveries have been great no issues.
7. April 2026
Bewertung ohne vorherige Einladung
Antwort von CloudRx
Thank you for your feedback. We’re really pleased to hear your deliveries have all gone smoothly with no issues, and we appreciate you taking the time to share your experience.
Very quick service and easy to use
15. April 2026
Bewertung ohne vorherige Einladung
Antwort von CloudRx
Thank you for your feedback. We’re glad to hear you found the service quick and easy to use, and we really appreciate you taking the time to share your experience.
Very helpful
Very helpful and quick to act when deliveries go missing thank u
15. April 2026
Bewertung ohne vorherige Einladung
Antwort von CloudRx
Thank you for your kind feedback. We’re glad to hear you’ve found our team helpful and quick to respond when delivery issues arise. We appreciate you taking the time to share this.
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