Chemist Warehouse Bewertungen 126

Do not purchase from. I purchased a product online that turned out to be faulty. They gave me the run around for weeks trying to return it. When I threatened to contact fair trade I finally receive a refund but only a partial, pack of thieves who are only out to make a dollar. Do not waste your time or money with them.

I just made an order online and paid the $9.99 delivery fee. Not long after I got a meassage that the order had been cancelled with no explanation. Within a short time I got a refund back to my account, but without the delivery fee.

I am writing to express my profound disappointment and frustration with my recent experience at Chemist Warehouse, 124 Manukau Road, Pukekohe. What should have been a simple customer service interaction revealed a company that prioritizes profit over patient care and common sense.

Two days ago, I purchased two packs of Muninex for a chesty cough. Unfortunately, the product did not provide the relief I needed. Since one pack was still completely sealed and intact, I returned to the store to request a refund for the unopened item.

My request was flatly denied by the retail staff (Ara, Leah, and Antonia). The reason given was both illogical and insulting: "Once medicine is sold, it cannot be refunded as it might have been stored in a hot car, making it ineffective."

This justification is utterly ridiculous. If they are so concerned about temperature control, why do they offer online delivery? Does a delivery truck magically maintain a climate-controlled environment? Their logic is inconsistent and seems designed solely to reject legitimate customer requests.

To make matters worse, when I stood my ground, the staff simply left my medication and receipt at the cashier and ignored me, clearly hoping I would give up and go away. This is not customer service; it is dismissive and unprofessional behaviour. I wasted my time, and at $28, this was a significant waste of money.

This situation was compounded by the poor advice I received at the original purchase. When I bought the two boxes, the staff member insisted they couldn't be on the same receipt and had to be processed separately. Why didn't she use her common sense and advise me to try one first and then come back for another if it worked? This would have prevented this entire issue.

This experience has made it crystal clear: Chemist Warehouse cares only about the sale, not about the customer's well-being or their medical condition. They are happy to take your money but offer zero empathy or support when a product doesn't work as needed.

I will never shop at Chemist Warehouse again and will certainly not be sending my prescriptions to them. I strongly advise others to consider pharmacies that actually stand behind their products and value their customers' health over a quick dollar.

Never knew this well known Chemist can be so lowly rated. This company is a money grabbing pharmacy. Tried to bully their customers. I have to be careful with them from now on. You ordered the product but they gave it someone else and say it’s not their mistake. They asked you to cancel the order or wait till the next batch come. When you buy product which was misleading they gave the excuse you opened the product so no refund. How do you know whether it’s the right product unless you opened it? Shockingly imbecile. I think I will stop getting prescription med from them too since it’s only a few cents cheaper plus elsewhere better service anyway. There is always IHerb which once gave $100 worths of products free just because their courier sent to the wrong address. Now that’s customer service and guarantee served.

Footnote: Woolies when on sale sell as cheap as chemist warehouse

I brought a new hair straighter, its so much easier than going to the shops

Very poor Service, but not sure what I expected for this format. I bought a mid price product, and brought it back same day as the applicator did not work. For these price points, a refund should be straightforward when I have the receipt in my hand. However, not today. Though the Make Up clearly was not coming through the applicator, it was too hard for her to process the refund from the manufacturer. Disappointing experience, crappy attitude and guess what, we have options and I certainly won’t be returning there.

My wife & I regularly shop at Chemist Warehouse for both our prescription medications & also for numerous retail pharmacy products. We generally value their overall competitive pricing & friendly service, in meeting our family's needs,
We especially wanted to commend & give a special "shout out" to some excellent customer service from a young Chemist Warehouse Keysborough customer service person, named Badr, who voluntarily over the last couple of days has "gone the extra mile" now on consecutive days, with a generous spirit &without being asked. Badr conscientiously volunteered in helping lift some heavy baby product boxes for my wife into our car yesterday with a friendly attitude & smile & today did the same in voluntarily helping me source a medical product that was not sold in-store, but available from the Chemist Warehouse online store (that I then subsequently ordered for home delivery).
Just great friendly customer service from Badr that hopefully gets recognized & rewarded by the store's management (whom I also commended Badr to !)
Friendly customer service that practically helps is always valued & when offered voluntarily & conscientously (especially without being asked) is even better! It also values us as customers & promotes repeat business!
Thanks Chemist Warehouse Keysborough staff & especially Badr in the last couple of days.👌🙂

Fatima the pharmacy manager in Henry Street,needs to upskill when it comes to her customer service👎👎👎She prefers to work on her computer 🖥 while lying saying she is on the phone preparing a prescription, when there is clearly no evidence of any phone. The assistant knows nothing regarding their products 🫣
At least Shane the Chemist Manger knows his products listens to customers and gives great advice 👍👍👍
I will give 5 Stars to Joe 🌟🌟🌟🌟🌟 he always has a smile on his face every time I shop there😀He is quite respectful,helpful and it is always a joy to be served by him👍👍👍He makes this world a better place to live in 🌟👋🍀

BUYER BEWARE Do not order online. You will never receive your product. I ordered online with chemist warehouse because I thought they were reputable. My order was supposed to come within 2-3 days. I called 2 weeks later, because no order had showed up. They gave me a mobile number and told me to chase it up myself. I called back, they refused to refund. Never again.

Dear CWH Customer Support AU,

I am writing to seek clarification regarding the refund status for my recent orders.

I placed two separate orders with the following details:
1. **Order 1:** Total amount of $89.94. I have received a full refund for this transaction.
2. **Order 2:** Total amount of $99.93. For this order, I have only received a partial refund of $9.99. I am still awaiting the remaining balance of $89.94.

I have attached screenshots of my transaction history for your reference, which clearly illustrate the payments made and the partial refund received. I have attempted to resolve this issue by phone multiple times, but my calls have been disconnected after providing my case number. This repeated experience is not acceptable customer service.

I kindly request your urgent assistance in processing the outstanding refund of $89.94 for my second order. Please ensure this is resolved promptly.

I was not sent what I was ordered. I opened a support request. Heard no response for a week. So I called them. Was told I'll have to wait for the return label to be sent to me and arrange the return delivery myself. In the meantime, they are not sending my medication until the return has been received. I would expect better from a chemist. This is unacceptable

sick and tired of aggressive stereotypic idiot advertising. eff off out of my algorithm. will never shop there due to their bs cancerous adverts

Ordered 2 boxes of hair dye, foundation, perfume and primer. Have had half a dozen emails saying order is "despatched" (obviously have people who english is second language writing emails) then straight after another email to say half is out of stock. Then another to say its on its way, then yet again another to say they're waiting for product to arrive. I ordered to make it easier not to sit and constantly be run around in circles not even know if my products are indeed being sent or not. Absolutely useless communication and horrendous use of 'notifying' emails. NEVER AGAIN.

Online ordering for delivery by postal service does not work. A constant message appears requesting removal of certain items and the order can never be completed. Just today, I tried placing an order. My payment was accepted, however, my order was not recognised in their system. My credit card account now has a pending charge for that order. I immediately contacted Chemist Ware and my credit card account regarding this matter. I've been told it will take up to 2 weeks for the issue to be resolved. I'm NOT impressed.

Absolutely appalling experience every time I've been here. I should never have gone back after the first incident, and I definitely won’t again.
A security tag was left on a product I had paid for (with a receipt), but instead of handling it politely, the security guard treated me like a criminal. In front of other customers, he ordered me to stand aside, unpacked all my purchases, and made me go back to the till to verify my bag—despite the alarm no longer going off. Even after a staff member confirmed it was just the tag, he accused me of trying to steal a mouthwash. Utterly humiliating and inappropriate.
On another visit, I was overcharged nearly €8 per tube for toothpaste clearly marked as half-price. When I raised it, I was met with rudeness and had the refund receipt practically thrown at me.
The final straw: I paid for a prescription after being told by the pharmacist that I could return for a refund once it became free. When I did, he was extremely rude, refused the refund, and offered a pointless alternative. I left close to tears, with my child in tow.
I’ve emailed Chemist Warehouse twice and received no reply. The customer service here is consistently rude and dismissive. Carlow has many fantastic pharmacies with kind, professional staff—this one is absolutely not worth your time or money.

always find my vitamins and skincare cheaper here. Delivery is fast too.

Staff are always ready to help and are very friendly. It's my go to chemist for personal items and I especially love shopping there for gifts and accessories such as perfumes makeup, with assorted gifts packs for male and female of all ages. Prices are super competitive and in most cases, hard to beat. The only issue I have is I often take longer than expected shopping there as I find it hard to decide what I want haha

The cork store is extremely cramped. Everyone inside the store seems to find it hard to navigate around. I constantly hear complaints about the security in the placed and have even been followed around the store myself several times which I have never experienced before in my life!

Ashbourne Co.Meath
The service in this pharmacy is extremely poor and unprofessional. I handed in my prescription and was told it would take 2 hours and 40 minutes to prepare – which is already far too long. I even left my contact details in case there were any issues.

When I came back at the time they told me, only then was I informed that there was a problem with my prescription. No one had bothered to contact me during all that waiting time. This was a complete waste of my time and showed a total lack of care or responsibility from the staff.

On top of that, the staff seemed extremely lazy and uninterested in helping customers. The overall experience was frustrating, slow, and disappointing. I would not recommend this branch to anyone who values their time and good service.

ordered supplements. arrived on time, everything sealed and correct.