Centerwellpharmacy Bewertungen 

I have been trying to get my prescription filled since June and it is now August. After dozens of calls telling me it will arrive in 5-7 days they finally agreed to expedite my prescription! They constantly lye to you about your prescription status and then want a good review at the end of the call!

Every time I call in the staff seems to take forever to resolve a problem. Every call lasts at least 30 minutes usually more. They try to give you an answer to get you off the phone unless you push them into helping you. I've had them try to charge me over $20k in prescriptions and not offer a copay card which I've been told they are required to do.

Wish thre was an option to leave negative stars for this company. After going for years with no issues with my prior company, my plan was no longer available and I had to change. It has been nothing but one issue after another since the beginning of the year, and not getting better. You name it ... whatever kind of issues can arise with online pharmacy, I've had it. They'be told me my doctor canceled prescriptions (they vehemently deny having done so and certainly no reason to do so); prescriptions that are on auto-refill are not filled; medications they say have been shipped never arrive. I went for years with not one issue ... I must now be hyper-vigilent or risk going without needed medications for several days while they sort out mistakes. Use them at your own peril!

I receive approximately $85,000 worth of medication through center Wells pharmacy on an annual basis. I continuously have difficulties with one particular medication, a none scheduled/non-narcotic sleeping medication. It's on auto refill but they don't pursue getting a new refill from my physician until the actual prescription is due to be filled. This causes a minimum 5-day delay in reaching out to the doctor getting the prescription to center well and getting it into their system, then another 5 to 10 days before I receive it at my home. This is a SLEEPING medication, if I don't have it I'll sleep 2 hours and wake up every 2 hours thereafter. To me, it's ridiculous since this is a continuous medication on auto refill that they don't contact the position after they fill the 90-day supply so they have the next prescription in their system. I also have to frequently ask for onshore support because I cannot communicate with the overseas people, I have also found that they on several occasions have not done what they said they were going to do to resolve a prescription issue. I don't know why anything that receives Medicare dollars is outsourced from the usa. I'm 61 years old and cannot even imagine what somebody in their '80s or '90s would be experiencing with this system the way it's set up. We are dealing with in many cases life-saving medications but center will runs their business as if they're selling rubber band widgets. Very unsatisfied and I would not really recommend them for anyone. If I could they would get a ZERO. I am since transferred my prescription to the local Walgreens.

If there was an option to provide zero stars, I would have checked that. My prescription is now three weeks late and I continue to be told that it will be filled in 24 hours and have been told that each of the last four times I have called over the last week alone. Asked to speak with a customer service representative and all I get is a voice message for Randy Gomez, guess he’s too busy to answer the phone because he’s fielding all the other angry customers. Pathetic Service. I highly recommend that you redirect your prescriptive requirements through any other company than this one.

Worst customer service and online process I have ever experienced. It has taken 4 months to understand why I'm unable to renew monthly prescriptions online, every time I call I get a different answer from the customer service rep, and waste about 45 min of my time on each call. It shouldn't be this hard! Really basic stuff! I'm told a ticket is generated (and escalated), but I'm never given a ticket # and when I ask to speak with a supervisor, the rep refuses to transfer my call to a manager. As soon as I can find another fulfillment solution I am taking my prescription orders elsewhere. How does this company survive?!!

CenterWell is the most incompetent pharmacy I have ever dealt with. Their app is rarely accurate, and it typically takes four or five phone calls over several days just to get my prescriptions mailed. I would not use them at all if my insurance carrier did not require it.

Well, for the 4th time this year, my PCP has entered Centerwell prescriptions with multiple refills. And for the 4th time, Centerwell shows no refills on these prescriptions. I have tried to get an answer from Centerwell staff on why this is happening but to no avail. I think 4 tries is enough before I surrender and move my prescriptions to another provider. The convenience of mail order does not make up for the constant need to stay on top of orders and reorder prescriptions that have zero refills.

I have called twice as a new customer. The reps did not speak English well and seemed to be reading off a script. Overall, they did not understand me and could not interpret simple English language. They originally had called to get me established and ended up placing orders instead. I again stated what was to be accomplished, they repeated me and still didn't get that I was not ordering meds, just setting up my database for future orders (per their marketing call). I gave up and told them to remove me, then I hung up. I'll go to local pharmacy instead. FYI: I had plenty of recent meds and yet the last rep stated the order would arrive 9/2 and 9/17/26. The confusion was when an email arrived this morning stating that my med order would arrive soon. That's why I called.

I have several issues with Centerwell Specialty Pharmacy. First, your call is always answered by an individual with limited English speaking skills, and they are reluctant to move your call to the proper help until it is completely clear to all that other assistance is needed. Secondly, my doctor's office called in a different prescription volume than what I have normally used over the past 10+ years. After receiving this order, I spoke to one of their pharmacists who commented that she was surprised that they didn't catch that change based on my past usage. But when I called about the return and refund of my $345 copay, it was all the physician's fault and no accountability on their part, they would not give me my copay back. They suggested I donate the medicine or throw it away...what wonderful customer support. Absolutely the last time they see any prescription orders for me...and, they were charging $95 more than Publix, who is filling my replacement order! Good riddance.

This has to be the worst mail order pharmacy ever. I'm signed up for auto refill but every time there is a problem. My auto refill says my prescriptions can be filled on one date but when I check it just says processing and it'll say that for days. Then I look again and it tells me one prescription was canceled totally unacceptable and inaccurate. I hope in October I could sign up with a different company. Center well pharmacy website is so difficult to follow. It would be wise for them to take a lesson from Optum. This is just too frustrating and time-consuming, not to mention that the "live chat" never really answers the question!!

I have had such an amazing and positive experience with Christina in Port Orange, FL, and words truly cannot express how grateful I am for her kindness and compassion.

I care for my mother, who has dementia and 10 other diagnoses, and managing everything can be overwhelming at times. Christina has gone above and beyond by checking in on me and asking if I need her to send my mother’s medication because she knows how hectic life can become when caring for a loved one. There have been times when I simply couldn’t make it to the pharmacy, and her thoughtfulness has made such a difference.

Even though she has countless other patients to care for, Christina always takes the time to reach out and make sure we are taken care of. She is not only incredibly professional but also has a heart of gold.

Christina is a true gem, and the world needs more people like her. I am beyond thankful for the care, compassion, and kindness she has shown my mother and me.

Since I went to Centerwell Pharmacy at the start of the year, it's been a total circus. First I was told that one of my meds was $1,000 for a 30 day supply. Prescrip is 1 tab twice daily. They showed that each of the 2 tabs were different formulations. One was zero copay and one was $1,000.00. When I suggested it must be a paperwork mixup, they argued that no it couldn't be a mixup. Bearing in mind, no one has English as their first language. It took many phone calls, each time having to go 6 rounds with a ROBOT in order to reach a human being. Today (JULY 30), I finally got it straightened out and find that ALL of my prescriptions are a zero copay. Twice this year, they sent me a bill for $9.00 for one of my other meds, which I paid. I never had a copay for any of my meds, until I wound up with Centerwell -- I was completely ready to change everything rather than having to work with this company. Just today, I spoke with 3 robots and 4 agents. I FINALLY got to someone who made things right, but why did it take that much time and effort for something so simple.

I am a healthcare professional and working with Centerwell as a patient was impossible. Every call ended in promises that were never fulfilled. No one seemed to be able to answer why. I wasted multiple hours and finally pulled the plug and went to my local pharmacy.

Absolute ZERO. Waited a week for a prescription transfer - never happened. One rep said she would monitor my account and keep me updated. Never did. Spent 1/2 hr on the phone then the rep said she would do something for me, told me to wait then DISCONNECTED me. She had my number but Never called back. She was more interested in a good review than helping me.

If I could give them 0 stars I would. The worst experience ever with my Rx delivery of my daily meds. I ordered my clonazepam through the app and opted for 2 to 3 day delivery because I was low. They shipped it via FedEx on 7/6 it moved to the Fedex facility in TN on 7/7 and never moved out.
So now I'm completely out of my medication. So I called them back because I've been out of my medication for two days. So they had me call my doctor to call in a 10 day supply and they would ship out another refill. It was shipped via USPS 2 to 5 day delivery. Well the second delivery also didn't arrive and my 10 day supply ran out. Because it is a controlled substance my options are limited. I called Centerwell pharmacy and was on the phone for over an hour. After talking to two different reps I was transferred to a pharmacist. I explained that I need to be able to pickup my Rx at my local pharmacy today. It's Friday and I won't be able to reach anyone over the weekend. She said she would call my pharmacy to send an override and if the pharmacy had any questions they can call back at a different 800 number she provided. So sounds like it will be ok. But the pharmacist never called my pharmacy and I had to call Centerwell back again. I was in the phone for another hour and this time the pharmacy rep said I don't need an override and to just go to the pharmacy and ask them to fill my RX??? I told her you can't just go to the pharmacy and submit your Rx order without a script. She kept saying I won't need an override??? Of course everyone knows you just can't go to yr pharmacy and ask them to provide a RX without script. So I called my doctor. She was only able to call me in 2 tablets due to the constraints on the controlled substance. Now I'm waiting and praying my RX will be delivered by Monday. I was lied to twice from Centerwell today. I don't know why the pharmacist would tell me she would call my local pharmacy and not do it. I don't know why I was told from my second call that all I have to do is go to the pharmacy and place my order?
These folks will tell you anything to get you off the phone. Don't don't ever have your RXs filled by Centerwell pharmacy.

So sick of this company. You place an order with them, you record the order number, and three days later the order has disappeared from their website.

Now I have to call. "Pharmacy Advocate" tells me "Oh, we're out of stock". No phone call, nothing on the site - just cxld the order. Then tells me they sent an email - no email sent

We are forced through our insurance to order from CENTRE well online. A lot of the items that you may need are not present for the OTC program. The last ordered every we received came in looking damaged, but we have nothing that we can do about it.

I would give them a minus 10 if allowed.
THEY ARE BY FAR THE WORST MAIL AWAY PHARMACY I ever dealt with. They can not get a refill order right EVER. Every time I order refills online it takes a minimum of 3 phone calls for them to get it right. AWFUL

The absolute worst. Was transferred 8 times to get a script filled and a password reset. No one speaks English and they what you to agree to something you don’t understand. Was told they are having problems with the website guy and can’t seem to get my password reset. Calling my doctor to transfer my meds. I really feel sorry for the elderly who have to use this crap pharmacy. JUST A MONEY HUNGRY PHARMACY that SHOULD BE OUT OF BUSINESS!!!