Centerwellpharmacy Bewertungen 172

The worst customer service I have ever experienced patients are not a priority at all can’t use a phone to talk to doctor then can’t read script and go by it and can’t the medication to the patient even after a month of every day phone calls

Horrible customer service. Got sent wrong prescription dosage and was not able to be refunded. Also never received email or any communication about a canceled order so ended up being without meds my cardiologist prescribed. Save yourself money and health and go somewhere else for your meds.

My prescription was called in by my Dr. on Mar 27. I heard nothing back, so called for verification Mar 31. Prescription was then transferred to the pharmacy from NovoCare. I received notice of receipt by Centwerwell and was told I would hear back within 2 days. Apr 6 (after hearing nothing), I called again. After holding for 45 minutes, I was finally able to speak with a rep who arranged for fulfillment and shipping. However, the price I was told would be $199 suddenly became $349. I will NEVER do business with them again. Buyer Beware!!!

Not Happy With Centerwell, when I called, I had to go though 3 advocates to reach a pharmacist I had ask each person to connect to a pharmacist which meant I got transferred from one advocate to the next which wasted my time and my stress levels are through the roof at this point, it makes me mad when I get theses messages from Centerwell saying they can not reach my Doctor to get my prescription refilled when talking to the pharmacist I made sure that they have the correct fax number to contact my Doctor to refill my prescriptions. I have asked Centerwell many times to put all my medication on auto delivery they can't seam to follow my instructions I have been with Centerwell for more than a year now. Do you think they can get everything that I need correct with my medication the answer is no. so the question is would I recommend Centerwell to other families... my answer is no not until there is improvements with the way they do business.

No problem contacting by phone. The problem is every agent I spoke to gave me different pricing and different delivery dates. As my husband runs out of his medication for diabetes, I feel every agent lied to me just to get me off the phone. The lip service was great if only it was true.

I have experienced extended processing and shipment delays from this company. Calls to customer service are a frustrating and useless exercise. When you're finally able to speak with a pharmacist, they're often rude and surly, placing the blame for any issues with the customer. Shipments often take upwards of 10 days to get from the loading dock to the post office. After archiving medications in an effort to sever business ties with them, Centerwell was still contacting my doctor trying to initiate a new prescription. Nothing deters these people. They are highly aggressive and unethical in their approach to business.

It appears I am the only one who has complained about the quality of their medications. I have been with Humana for many years now and from the beginning, CenterWell 's medications give me really bad heartburn. The prescriptions where all pink in color which I thought was odd so I switch to a local pharmacy and the heartburn issue disappeared. Recently I filled a script through them because the cost was cheaper. Again severe heartburn. Fortunately, I had some left over from another pharmacy and it is fine. I will never again use medications from CenterWell. I believe their medications are extremely poor quality. That is my opinion anyway.

Horrible people lousy service. They seem not to understand you in amy language its very sad customer service will put you on hold then hang up on you they are rude arrogant and have people working there that could care less about your issues .almost all speak with heavy non understanding accents .if you ask for a supervisor they either hang up or refuse. I have complained but nothing changes. They just put people's health in risk with their games and tactics..i guess until something happens to a customer that winds up being a big legal investigation or lawsuit they will not stop .time to start reporting them to different agencies since humana doest want to fix the issues

Centerwell is a absolute joke. They lied to me 4 times saying that they mailed my medications. I never received them. They gave me fake tracking and conformation numbers. The lady I spoke to on the phone with even admitted that they were fraud. Unbelievable. Stay far away from this company.

My wife and I have Hamana as our Medicare Par D prescription provider. Since they rebranded themselves as Centerwell Pharmacy their service has become terrible. We are inundated with letters, email and text messages from them for non-actionable reasons. If you go to their website, communication preferences, there is no way to turn this garbage off. As a result, we disregard all communication they send out. So, for short term prescriptions we fill them at Walmart or Costco. Today I learned that Centerwell is now trying to xfer our prescriptions from Walmart to Centerwell. I called them and they said that they sent us an email about transferring prescriptions and when they did not hear back from us they started the transfer process on their own.

Terrible. Submitted a prescription for a much needed medication for my COPD on March 18, 2026, and still waiting. I ran out of my medication two weeks ago. Most of the representatives had such an accent that I struggled to understand them or they couldn't understand me. Kept checking the status of my medication online, and after spending two hours on the phone with them this morning, still don't know when I'll receive it. The reps I talked to gave me a different story depending on which one I talked to. Was told that they sent a request to my doctor for more info on March 26 (eight days after the prescription was submitted), although my insurance had already approved the medication. Was told I needed to drive two hours to Orlando to pick the medication up, so I called the Orlando location before I drove all the way there, and they told me that they were now requiring therapy notes from my doctor. My doctor's office contacted them today to find out that all they needed was a list of my other medications, although Centerwell is currently filling all of my medications. Was told today that I have to give them another 24-72 hours for them to process that information. So, it will be almost three weeks before I will find out when I might receive my medication. I just went back to Centerwell about six weeks ago because of my previous interactions with them. Going to do whatever I have to so that I can change back to Walgreen's. Have used them for years and they always went above and beyond to take care of my prescription needs.

I was new to the company. My provider suggested Centerwell to save money. First time I called, horrible customer service. Couldn't answer my questions on why I had not received prescription, and were very rude. I reported rep and cancelled account. Stay with your local pharmacy!!

As all the other reviews, stay away from this company the wait times are always super long and delivery is always weeks out from when prescription was sent. I’ve switch to my local pharmacy and I’d rather go pick up my medication then wait for weeks with this company often causing my prescription to be late.

I called to cancel my CenterWell Novacare account to prevent any further prescriptions from being sent here and had to wait on hold and get transferred 3 times just to cancel the account. Took over an hour just to cancel because they won’t let you cancel it online, you are forced to call in, mind you, you are able to set up an account online. Totally ridiculous, this company is a joke and I hope they are put out of business soon. Once you create an account you cannot delete or cancel it.

I’ve had a very frustrating experience with CenterWell Pharmacy. I transferred my prescription three weeks ago and was assured it would be processed immediately and shipped right away. After hearing nothing, I followed up last week and was again told it would ship immediately. I called this past Monday and was again assured it would ship immediately, Now it’s Thursday, and it has finally shipped today. I even spoke with a supervisor, but the delays continued. This level of poor communication and lack of urgency is unacceptable, especially when it comes to essential medications. Delays like this aren’t just inconvenient, they can be dangerous. People depend on timely access to their prescriptions, and this experience has been extremely disappointing.

Im Medically Needy with Medicaid andthey refuse to acknowledge I dont pay for medication. They charged me 40.00 for a medication. I called the pharmacy and told them not to fill itr. They still charged me and refuse to take it off. I sent them the paperwork abpout medically needy and they say they never recived it whebn I handed it to them. Im done with their antics and games they play with peoples medications. They are rude, refuse to listen to the problem and say I have to call coporate offices when they are the ones that made the mistake. Im transferring my medications to another pharmacy which is professional

They won't let me give them zero stars. Humana/Center Well need to be investigated and barred from issuing Medicare Part D plans. Absolutely worst business I have ever dealt with in the 69 years I have been alive.

Don’t try calling unless you have all day to spend on hold.

Answered the call, so I could have my number put on their do not call list. The kid who answered spoke so slowly it was like talking to a slouth! He must have been out of his mind on drugs. I was worried he might fall out of his chair or expire right there on the phone.

I just switched to Humana Medicare and it is more cost effective to use mail order through Centerwell then my regular pharmacy. Prescriptions take several days to even be processed. Then once filled, it can take several more days to be shipped and received. It took over 10 days to get my prescriptions even after I was told they would be expedited. I had to call again because one of my prescriptions appeared to just be sitting there for a week with no activity. When I called, the rep had a bad attitude and was unconcerned about my issues. She simply asked if I wanted to cancel my prescriptions. Centerwell has been a terrible experience thus far.

Very disappointed in the customer service. They do not inform customers of important information and the customer is the one that gets penalized. I lost $80 because they failed to give me information I needed. They proved that they failed and still will not compensate me.