I had an ultimately good experience with Castle Water , after I had been helped by a very nice lady called Carole Logan. It started off very badly when I had a very punitive fine applied for late se... Mehr ansehen
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Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
I’ve had such a busy and stressful month and had piled up a few payments, the gentleman on the phone (sorry couldn’t remember your name) was so helpful and understanding very assuring and had helped... Mehr ansehen
Unternehmen hat geantwortet
The representative at Castle Water I spoke to was most helpful and polite. His name was Lewis Dorward and he was very knowledgable about my account and the procedures. I am grateful for the help he... Mehr ansehen
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I was very happy with my recent experience with an agent on the chat site. I am normally sceptical about using chats on websites as they don’t always answers your queries. I was pleasantly surprised w... Mehr ansehen
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Unternehmensdetails
Über Castle Water
Vom Unternehmen geschrieben
Unlike many water retailers, Castle Water is not associated with any of the UK’s traditional water network owners. We are wholly independent. We only act in the interests of our customers and have an excellent track record of working proactively with water network owners to deliver the right results.
Our customer services are delivered in the UK and we have account management teams to support customers nationwide.
We operate extended hours: Monday to Friday, 8am to 6pm, and you can contact us in a variety of ways.
We operate extended hours: Monday to Friday, 8am to 6pm, and you can contact us in a variety of ways.
Looking to switch water supplier?
Vom Unternehmen geschrieben
- Switch to Castle Water and save on your fixed water charges
- Switch now to the UK's leading independent water retailer. Visit castlewater.co.uk/switch to get your instant quote.
Kontaktinformationen
1 Boat Brae, PH10 7BH, Rattray, Blairgowrie, Vereinigtes Königreich
- 01250 718700
- castlewater.co.uk
4,5
Hervorragend
27.669 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
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Das haben sich andere Leute angesehen
Antwort von Castle Water
Hello,
Thank you for leaving us a 5-star review. We are happy to hear that your advisor was quick and efficient when resolving your query.
Kind regards,
Scott
you never sort anything out and the…
you never sort anything out and the chat page always crashes and you have to start again worst company ever
1. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Castle Water
Hello,
Thank you for taking the time to leave us a review and sharing your concerns. For us to investigate your account, we have requested some additional information through Trustpilot. Once we have received this, we will be in touch.
Kind regards,
Scott
Antwort von Castle Water
Hello,
Thank you for leaving us a 5-star review. We are happy to hear that your advisor resolved your query quickly.
Kind regards,
Scott
Thank you All, especially Rosie
Rosie was very helpful and attentive throughout our conversation, resolving my issue very quickly. Thank you
10/10 customer service
1. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Castle Water
Hello,
Thank you for leaving us a 5-star review. We are happy to hear that Rosie was very helpful and attentive when resolving your query.
Kind regards,
Scott
Carole Logan dealt with our problem…
Carole Logan dealt with our problem efficiently and professionally
1. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Castle Water
Hello Angela,
Thank you for leaving us a 5-star review. We are happy to hear that Carole was efficient and professional when resolving your query.
Kind regards,
Scott
Though it took a while to get through
Though it took a while to get through, when I did Calum Wilson was excellent and sorted out my queries immediately. Would have been five stars, but for the wait!
1. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Castle Water
Hello,
Thank you for leaving us a positive review. We are happy to hear that Calum was excellent when resolving your query
Kind regards,
Scott
Lewis Dorward Customer Service was very…
Lewis Dorward Customer Service was very helpful in sorting out query with my account
1. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Castle Water
Hello,
Thank you for leaving us a 5-star review. We are happy to hear that Lewis was very helpful when resolving your query.
Kind regards,
Scott
Very helpful lady
Very helpful lady. Listened, understood and sorted everything in less than 5 minutes.
1. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Castle Water
Hello,
Thank you for leaving us a 5-star review. We are happy to hear that your advisor listened and was well informed when resolving your query.
Kind regards,
Scott
Carol Logan was extremely helpful
Carol Logan was extremely helpful
30. September 2026
Bewertung ohne vorherige Einladung
Antwort von Castle Water
Hello Irene,
Thank you for leaving us a 5-star review. We are happy to hear that Carol was extremely helpful when resolving your query.
Kind regards,
Scott
Be aware of unannounced late payment fines
I had an ultimately good experience with Castle Water , after I had been helped by a very nice lady called Carole Logan. It started off very badly when I had a very punitive fine applied for late settlement of bill. Be warned there are no warning letters, just a large fine.
However, the support staff ( Carole) helped me to find an amicable final outcome.
30. September 2026
Bewertung ohne vorherige Einladung
Antwort von Castle Water
Hello Shaun,
Thank you for leaving us a positive review. We are happy to hear that Carole helped you find an amicable outcome when resolving your query.
Kind regards,
Scott
Missing water meters
My enquiry, which was quite complex was handled extremely efficiently by Bekki Farquhar. Leading to a solution to resolve the issues we are experiencing.
Thank you so much. Excellent service
30. September 2026
Bewertung ohne vorherige Einladung
Antwort von Castle Water
Hello Nigel,
Thank you for leaving us a 5-star review. We are happy to hear that Bekki was extremely efficient when resolving your query.
Kind regards,
Scott
Melissa was very professional and…
Melissa was very professional and understanding. Thank you V. much
30. September 2026
Bewertung ohne vorherige Einladung
Antwort von Castle Water
Hello,
Thank you for leaving us a 5-star review. We are happy to hear that Melissa was very professional and understanding when resolving your query.
Kind regards,
Scott
I dealt with Oliver Dickens on behalf…
I dealt with Oliver Dickens on behalf of one of our branches he was very kind, efficient and sorted the problem out very quickly
30. September 2026
Bewertung ohne vorherige Einladung
Antwort von Castle Water
Hello,
Thank you for leaving us a 5-star review. We are happy to hear that Oliver was very kind and efficient when resolving your query.
Kind regards,
Scott
very easy to navigate and jamie hulme…
very easy to navigate and jamie hulme my advisor was very informative.
30. September 2026
Bewertung ohne vorherige Einladung
Antwort von Castle Water
Hello,
Thank you for leaving us a 5-star review. We are happy to hear that Jamie was very informative when resolving your query.
Kind regards,
Scott
Heather was amazing and so helpful and…
Heather was amazing and so helpful and empathetic.
29. September 2026
Bewertung ohne vorherige Einladung
Antwort von Castle Water
Hello,
Thank you for leaving us a 5-star review. We are happy to hear that Heather was helpful and empathetic when resolving your query.
Kind regards,
Scott
Had a truly wonderful experience today…
Had a truly wonderful experience today with a lovely lady called Carole, she was so helpful and understanding and was able to resolve the matter quickly, really made my day!
29. September 2026
Bewertung ohne vorherige Einladung
Antwort von Castle Water
Hello,
Thank you for leaving us a 5-star review. We are happy to hear that Carole was helpful, understanding and quick when resolving your query.
Kind regards,
Scott
Very positive interaction.
Very positive interaction.
Thanks to Craig McWalter - a very quick turnaround.
29. September 2026
Bewertung ohne vorherige Einladung
Antwort von Castle Water
Hello,
Thank you for leaving us a 5-star review. We are happy to hear that Craig was quick when resolving your query.
Kind regards,
Scott
I was surprised to find my account was…
I was surprised to find my account was in credit when I called to speak with Rhys today he explained the reason why thank you
29. September 2026
Bewertung ohne vorherige Einladung
Antwort von Castle Water
Hello,
Thank you for leaving us a 5-star review. We are happy to hear that Rhys was helpful in resolving your query.
Kind regards,
Scott
Best experience
I’ve had such a busy and stressful month and had piled up a few payments, the gentleman on the phone (sorry couldn’t remember your name) was so helpful and understanding very assuring and had helped me very professionally. I’m very thankful and I would definitely definitively recommend to others. Thank you and keep up the good service.
Rahman
29. September 2026
Bewertung ohne vorherige Einladung
Antwort von Castle Water
Hello Rahman,
Thank you for leaving us a 5-star review. We are happy to hear that your advisor was helpful and understanding when resolving your query.
Kind regards,
Scott
Terrible company avoid at all costs.
Terrible company. Extremely agressive when it comes to debt collection. Miss and email with an invoice and payment by a day they will apply hundrends of pounds worth of interest and late collection fees to your account and not let it go. Avoid at all costs.
None of our other business energy suppliers act like this.
29. September 2026
Bewertung ohne vorherige Einladung
Antwort von Castle Water
Hello Michael,
Thank you for taking the time to leave a review, we are sorry to hear that you were unhappy with your experience.
Based on our records, invoices and account correspondence were sent to the registered email address on the account, and reminders were issued before any additional charges were applied. Our aim is always to work with customers to resolve payment issues before accounts reach this stage.
Customers receive invoices and reminder communications before further recovery action is considered in line with our payment terms.
Our records show that the account in question are now closed and fully up to date.
Kind regards,
Michelle
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