Car Racks Bewertungen 294

Placed an order with this company who use a .co.uk website and advertise a London address with a UK number which I have discovered had the area code for Coventry. I've received a message from Royal Mail advising that there are customs charges to pay and now reading online see that this company maybe sending from Rep' Ireland hence the customs charges. This fact is clearly hidden by the company whose emails have no reply addresses, the phone number on the website is out of service and the button on the submit link for problems on their website does not work. Without anyway to contact this company my only option now is to ignore Royal Mail and allow the order to be returned to sender. AVOID this company If you live in the UK.

Great price, kept informed about shipment and roof bars were easy to install.

The product was ideal as with many others it was the lack of communication, a telephone number that wouldn’t connect and it took an age to respond to an email. The product arrived, fitted perfectly and was great
value.

Awful customer service
Misinformation on the weights ratings shown
Awful delivery service

For example I bought a roof rack rated for 75kg, when the item arrived the manually only stated 60kg. Now through customer service they have quoted 50kg.

Not only is this dangerous as you could overload your roof rack and cause a serious crash, but it’s also illegal.
I have reported this company (and micks garage as they are the same company) to the trading standards authorities and hope many others do as well.

Do not use this company or micks garage!!

Arrived in less than a week, but through a strange sounding carrier with a tracking system that didnt work and you just knew it never would ? Seems like good quality stuff, although i havnt as yet fitted it entirely or carried anything...

Good price for the roof bars I ordered.
Good despatch time
Tracking was good through Eire but a bit hit and miss when item arrived in the Uk.
Item arrived well packaged with minimal damage to packaging.

Good product, reasonably priced and delivered on time, the perfect ingredients for a happy customer. I would definitely use this company again

Delivery took a little bit longer than expected. The tracking system was confusing. But once they arrived the roof bars fitted perfectly. Good value for money.

Terrible communication. Enquired about roof rails but when they must have realised they couldn't help and no sale would materialise they didn't respond and I sent several messages chasing my query!

Bought roofbars for new car leaving plenty of time before holiday.
Was a bit worried that after ordering the item was not being delivered from uk but from Eire.
Nonetheless a tracking number was supplied and as soon as item reached uk a new number was issued up by parcel force.
The whole process took 3-4 days, as expected, and a 1st class item delivered.

Fits perfectly and has roof box on now ready for an early start tomorrow.

Surprised with the order after reading the reviews.The tracking number didn't show anything, the company email was a do not reply and the telephone number didn't work. So alarms were going off.
Thankfully the items arrived altogether in one package, even though I was told two parcels will come.

As described, delivered promptly, would use again.

Good roof bars at a good price. Delivery a bit slower than quoted but probably not Carracks' fault. Perfect fit and easy to mount.

Great product at a good price. Item well packaged and it was exactly what I wanted. The delivery took longer than I expected, but not too bothered as I ordered in plenty of time before needed.
I would use them again.

What ordered arrived quickly , when ordering made it easy to make sure I was getting right thing for my car

Paid extra for express delivery. Sent a tracking link from an obscure company I'd never heard of that didn't work. Then got email a week later claiming it had been delivered when it hadn't. Emailed them and they claimed Royal Mail had delivered it to a neighbour (the tracking wasn't even for Royal Mail). No card through letterbox to say it had been delivered. Not delivered and now ignoring emails. Going to claim money back from card company.

Good product. Exactly as described. Delivered on promised day. Thanks!

My Roof Bars took a time to arrive but did expect that as coming from Ireland, the Bars fitted great on my car with all the fittings with them ,the instuctions where clear and helpfull ,, well pleased with them

Done what promised. Good product, good service.