Needed transport with wheelchair to get to A&E as in severe back pain 3 weeks after surgery. Niaj arrived promptly, was very professional, helped me into ambulance and made sure I was safe and in as l... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
We were visiting our Aunt in West Drayton and needed a wheelchair transportation to a restaurant. I booked everything from Germany and received confirmation calls prior to the pick up date. Musta... Mehr ansehen
Unternehmen hat geantwortet
Had to organise short notice transport for my wheelchair bound Mum so she could visit my Dad in hospital on what proved to be his final day. The call was handled efficiently and our driver Iqbal was... Mehr ansehen
Unternehmen hat geantwortet
Booking was easy - over the phone. Paid by bank transfer (there’s an extra charge for debit/credit card payments). Private ambulance arrived on time and staff were friendly, caring and professional.... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
- Häuslicher Pflegedienst
- Rettungsdienst
- Anbieter von Bluttests
- Gesundheitsberater
- Altenpflege
- Taxiunternehmen
Vom Unternehmen geschrieben
Care Safe: Elevating lives with technology-driven care at your doorstep. From reliable wheelchair access, ambulance transportation, personal care, and remote medical monitoring all in one place. No more long waits for a GP appointment or blood tests; Care Safe covers you at your convenience.
Kontaktinformationen
Office 1.14, Bay Technology Centre, Baglan Innovation Park, Central Avenue, Port Talbot SA12 7AX, SA12 7AX, Neath Port Talbot, Vereinigtes Königreich
- 03332409677
- support@caresafe.io
- caresafe.io
4,7
Hervorragend
125 Bewertungen
Hat 50 % seiner negativen Bewertungen beantwortet
Braucht meist mehr als 1 Monat zum Antworten
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Completely overpriced
Completely overpriced, look elsewhere.
24. April 2026
Bewertung ohne vorherige Einladung
Caring and reliable
I recently had to make a booking to take a very elderly, unwell lady - a wheelchair user - to a hospital appointment in central London. I found the booking process thorough and helpful, and they took a great deal of time to discuss exact needs and to provide reassurance that the driver would wait, even though we were unsure what time she would be ready to leave the hospital. The driver arrived on time and everything went extremely well. I will definitely use them again.
17. April 2026
Bewertung ohne vorherige Einladung
Absolutely amazing service
Absolutely amazing service. Very grateful to Nadun and Maruf for their professionalism and service.
Arrived within 1 hour of booking with friendly and safe transfer to Morriston Hospital.
22. April 2026
Bewertung ohne vorherige Einladung
Rapid transport with wheelchair to A&E
Needed transport with wheelchair to get to A&E as in severe back pain 3 weeks after surgery. Niaj arrived promptly, was very professional, helped me into ambulance and made sure I was safe and in as little pain as possible. Thank you!
30. März 2026
Bewertung ohne vorherige Einladung
Hospital day visit
Good ambulance staff. A few difficulties with steps as they didn’t have a stair climbing wheelchair on board, but we managed.
27. März 2026
Bewertung ohne vorherige Einladung
Excellent
Excellent. Our driver Mufusa was wonderful, kind, caring and amazing. Will definitely use Care Safe again.
26. März 2026
Bewertung ohne vorherige Einladung
Wheelchair transfer
All on time, very professional & polite, my mother was able to stay in her wheelchair
23. März 2026
Bewertung ohne vorherige Einladung
Antwort von Care Safe
Thank you so much, Graham, for your encouraging words. Our dedicated team undergoes professional training to ensure they effectively meet the personal needs of every service user.
Good friendly service
23. März 2026
Bewertung ohne vorherige Einladung
Antwort von Care Safe
Thank you very much for your valuable feedback.
hospital transport
Arrived at pick up point on time and staff very helpful
12. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Care Safe
Thank you, Nigel, for your valuable feedback.
Had to organise short notice transport…
Had to organise short notice transport for my wheelchair bound Mum so she could visit my Dad in hospital on what proved to be his final day. The call was handled efficiently and our driver Iqbal was very good and safe.
12. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Care Safe
Thank you, Susan, for your thoughtful words. They truly resonate with us. Our dedicated team is not only passionate but also expertly trained to cater to the unique personal needs of each of our service users.
Our driver Kalum was very helpful
Our driver Kalum was very helpful, professional and on time! I would highly recommend them.
28. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Care Safe
Thank you, Alberta, for providing your valuable feedback.
A godsend
Reliable, professional and friendly service. Had a lot of worry about how to get to and from hospital after surgery left me temporarily wheelchair bound, and Care Safe’s wheelchair taxi service has been a godsend. Would highly recommend!
28. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Care Safe
Thank you, Ren, for your valuable feedback and for calling us a "Godsend." We truly appreciate your words of encouragement. Our dedicated team is deeply passionate about delivering exceptional services, and that commitment shines through in everything we provide, from personal care to clinical services. If you ever need assistance in the future, please don't hesitate to reach out. We're here to help!
Would book again - Kalum was great
We booked Care Safe to move my grandmother from one care home to another. Kalum was a great driver! He was very careful as my gran gets motion sickeness. He kept checking on her and avoided pot holes. Thank you Kalum!
21. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Care Safe
Thank you very much for your kind feedback, and appreciate Kalum.
First time with CareSafe
This was our first experience of CareSafe. My wife is seriously disabled by a stroke and getting her safely, reliably and punctually to hospital etc appointments has been a constant headache. CareSafe assessed our requirement thoroughly on the phone and provided an entirely satisfactory solution. Our driver Kalum was meticulous in ensuring that she was securely fastened into the mini-ambulance and drove with great sensitivity to her extreme nervousness. Loading and unloading was done with great care.
19. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Care Safe
Thank you for sharing your valuable feedback about your first experience with Care Safe. We are thrilled to hear that our services not only met your expectations but also provided the reliable, safe transportation your wife needed for her appointments.
At Care Safe, we understand the challenges families face in securing safe, timely transportation for their loved ones, especially when health concerns arise. Our commitment is to offer personalised, compassionate solutions, and we are pleased to hear that we effectively addressed your needs and delivered a positive experience.
We are particularly grateful for your kind words about Kalum. Our drivers are meticulously trained to handle each situation with the utmost sensitivity and professionalism, and Kalum’s dedication to your wife’s comfort and safety exemplifies our core values. We will ensure he receives recognition for his outstanding service.
Your insights are incredibly valuable to us, as they reinforce our unwavering dedication to providing exceptional service that alleviates our clients' burdens. We truly appreciate the trust you placed in Care Safe, and we are eager to continue supporting you and your wife with your transportation needs.
If there’s anything more we can do to enhance our services, please don’t hesitate to reach out. We are always here to assist you.
Thank you once again for your trust and support.
Thank you for excellent help…
Thank you to Care Safe for excellent help with getting a family friend and his mobility scooter in from Croydon to spend Christmas with us. And for taking him back a couple of days later. The driver, Mohammed, who did both trips, was a pleasant man and very helpful
24. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Care Safe
Thank you, Ian, for your kind words about the service and about our team member. We are happy to help you again.
The Drver was very polite and helpful.
18. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Care Safe
Thank you, Janet.
UNSAFE DRIVING AND WRONG DESTINATION
The driver drove unsafely, was repeatedly horned at, stalled on busy roads and nearly caused an accident. I had to warn him about oncoming cars. He appeared visibly panicked and told me he hadn’t driven for 2–3 months, which he said was the reason for the mistakes. I was on edge the entire journey.
Despite confirming the correct postcode, I was taken to a completely wrong destination over 50 minutes away and arrived an hour late to my appointment. Care Safe admitted the destination error but refused a refund because the journey was “completed”.
Unacceptable.
15. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Care Safe
Dear Ms Murtaza,
We want to express our sincere gratitude for your patience as we undertook a thorough investigation into your recent experience. Please accept our heartfelt apologies for any inconvenience our service may have caused you.
After an extensive inquiry led by one of our senior directors, we identified an error on our part in the destination details provided by our booking team. Discussions with both the booking team member and the driver revealed that this mistake occurred during the booking process. We deeply regret this oversight and the distress it caused you during such an important appointment.
I must commend the driver for his exceptional handling of the situation. He ensured you arrived at your appointment safely and returned home without further complications. It's important to clarify that the driver did not indicate he was new to driving; instead, he mentioned the importance of staying hydrated throughout the journey. The vehicle stalling was due to a common mechanical issue common to manual-transmission vehicles at low speeds. Please rest assured that your safety has always been our top priority.
We thoroughly reviewed the GPS tracking records and found no instances of excessive speed or rapid acceleration, reflecting our unwavering commitment to safe driving practices.
To prevent such errors in the future, the booking team member responsible has been given a final warning. As a token of our appreciation for your understanding and goodwill, we are pleased to offer you £20 off any booking over £100 with our service.
Once again, we sincerely apologise for the inconvenience you experienced, and we genuinely value your feedback, which is vital to improving our services. Should you have any further questions or require additional assistance, please do not hesitate to reach out.
Great service
This was the first time that I used care safe, and the experience was a very good one. The communication with care safe was very good. They pick me up on time and took me to my destination very safely.
The driver was very professional and polite.
I will definitely be using their services again when I travel down to London.
26. November 2025
Bewertung ohne vorherige Einladung
Fantastic !
My 80 year old mother has used Care Safe twice so far and have had brilliant service both times by all of the guys who transported her. They told her they would look after her ‘like their own mum’ and they did; you can’t get better than that ! From start to finish with booking etc, everything was so easy and stress free ! Thank you guys, see you on Christmas Eve for another trip ! x
1. Dezember 2025
Bewertung ohne vorherige Einladung
Highly recommend
Great, friendly and efficient service from Niaj
15. November 2025
Bewertung ohne vorherige Einladung
Antwort von Care Safe
Thank you very much for your valuable feedback.
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Unternehmen können über automatische Einladungen zur Bewertungsabgabe einladen. Diese Bewertungen werden mit dem Hinweis „verifiziert“ versehen, um darauf hinzuweisen, dass es sich um echte Erfahrungen handelt.
Erfahren Sie mehr über die verschiedenen Arten von Bewertungen.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.