Camcab Bewertungen 94

IF I could give them Zero stars i would,
wichh is sad coz i used to use Cam Cab and didnt had complaints.
I had an early flight this morning, so booked a cab last night. got a booking confirmation .
I could have walked to the station but wanted to make sure i didn't miss the train so thought a cab would be sensible.

waitied for it this morning, it didn't arrive,
called several times just getting an automatic message telling me they are looking fir a driver for me......
by this time it was too late to walk to the station, and too late even to book another cab direct to the airport.
so beuae if CAm CAb confirming a booking that they couldn't provide i have missed my flight, and am now having to cancel all my work for tomorrow and book a new flight home, with an added expense of over 200£ and alot of stress and my time

I had prepaid for an airport pickup and they did not show up or answer my >10 calls when we were waiting or looking for them, so we had to get another taxi. I was then told on the phone a few days later that they would refund me, to leave it with them, but they never came back to me or refunded me for the service they didn't provide. They also did not answer to several emails, except for what looked like an automatically generated email saying they are on it. After more than 3 months of wait to get refunded, I am now forced to raise a formal complaint at the council to get my money back. Feels like a fraud, and I am really not impressed by this (lack of) service.

A taxi was booked and confirmed by Cam Cabs, but did not turn up! You cannot speak to anyone, they are all recorded messages which said they couldn’t find a driver! And had no idea how long we would have to wait! Tried to complain this morning but the useless person who answers pretends he cannot hear and repeats ‘this is a false call’ and puts the phone down. Terrible service, terrible company and would advise you not to use them!!

Incredibly unreliable. I pre-booked a return journey from the station so as not to miss my train. The outgoing cab was 15 minutes late and the return cab didn’t turn up and they had lost all reference to my booking (having sent me a confirmation when I booked). There were lots of panther cabs and Ubers waiting at the station- I really wish I’d used one of them so I didn’t miss my train!

ABSOLUTE JOKE! Do not use this "company". I booked a cab 3 hours in advance to pick me up with a load of building materials. Made me wait outside B&Q for 1½ hours. I called 2 times during this wait and was told both times that the cab would be with me "in 15-20 minutes". When the driver finally arrived, he told me this was usual practice for Camcab. I've been emailing them for a refund for a month now, guess where that's gotten me...

The taxi, booked an hour prior, did not arrive at the time stated. When I rang to find out what was happening, they hadn’t even actioned the call out but I was assured I was next in line, but by now I was 20 minutes late. A text arrived inviting me to track the cab, but 10 minutes later it had still not arrived. When I rang again, they said they couldn’t source the booking. I had been waiting for 40 minutes on the roadside in the cold. I cancelled them and walked up 20 mins to pick up a cab from the taxi rank in town. I was an hour late to get my train home. Never again. Avoid this company.

I booked a removal van and explicitly mentioned to the operator that I have 2 bikes in my luggage. They sent a 7 seater van instead, which made it really difficult to put luggage in.

At the end of ride, driver took extra £6 pounds saying that bikes are charged extra £3 each. I came to know later that there is no such policy of Camcab. I complained about the driver 3 times but I never got the call back from camcab, neither got my money back.

They are stealing money and have poor customer service.

Absolutely appalling service
Booked 24 hrs in advance for crucial event
Car didn’t turn up when phoned told no availability
Would recommend always using Panther cabs never let you down

This is from an email I sent to Camcab on Saturday September 10th, they still have not replied

On Friday September 9th at 15:08Hrs via the Camcabs app,I ordered a cab to pick up myself and 3 friends from Upperhall Court at 17:20Hrs. At 17:30Hrs, 10 minutes after the booked pick up time, I received a text to say the car had been dispatched. At 17:36Hrs I received a second text to say the car had been dispatched. The car finally arrived at 17:54Hrs, 34 minutes late. Car details Black Volkswagen, reg KM68GWW. I mentioned to the driver that he was late, he just said "Don't tell me, tell dispatch" We left for our destination and there was traffic queueing on Cherry Hinton High street to the junction with Cherry Hinton Road. Instead of joining the queue the driver went down the middle of the road, effectively creating another lane. Some of the drivers he was passing became, understandably, angry, with one shouting "F*** off" to which our driver responded by shouting "You f*** off", bear in mind we had 2 females in the car. As we continued the journey the driving was very erratic, hard braking, hard accelerating. As we approached the junction of Hills Rd and Gonville Place the driver asked me which way we should go, I replied straight on. He then entered the right turn lane, I pointed out that he should be in the left lane he squeezed back into the lane upsetting even more motorists.
We finally arrived at our destination and I was charged £11 for the very unpleasant experience.
Do you check your drivers abilities? He certainly should not have been driving the way he did in a taxi with passengers. It was bad enough the fact that the car was over half an hour late, but to then experience such atrocious driving was unforgivable.

If you want to be left stranded, miss ongoing booked activities and be lied to that the taxi you had pre booked is on its way 3 times and then hung up on then this is the taxi service for you. About as reliable as a car with no engine. Keep up the good work can’t cabs, your pure incompetence speaks volumes!!

Terrible. Do not use this taxi company. I prepaid for a taxi to pick me up from a festival at 4am, which did not turn up. I am a 22 year old woman, and I was left stranded, alone in the dark, in a place I was unfamiliar with. It was incredibly frightening. This is not the behaviour of a firm that is 'safe' and 'reliable', as advertised on their website. I have not even received an offer of compensation. I have asked for the email addresses of the directors to raise the matter with them, and I have been told that this cannot be provided. I am shocked by this firms behaviour.

Diabolical !!!! If I could have rated them a minus figure I would have. I pre- booked a taxi on Friday morning for a pick up Saturday night at 11pm. I got a confirmation text msge saying it was booked. Fast forward to 11.15pm Saturday night. And I’m waiting on my own to be picked up, when an email comes through to say my taxi was cancelled at 22.52pm. After trying to call them, I finally get through and speak to the rudest person I have encountered in a long time. She says that she rang me and I didn’t answer so they cancelled my ride. I checked my phone & there’s wasn’t a missed call. When I explained that there wasn’t any calls on my phone & I’m a female stranded on my own - she put the phone down on me. Not an apology. Not an alternative just damn right rude. Don’t waste your time or hard earned money on them.

Booked a cab on Friday evening for 12.00 on Saturday. At 11.58 I received a call saying they had no cabs available and it would be at least 45mins. I explained the reason we pre booked was because we were attending a wedding and they simply said sorry there is nothing we can do. Uber every time from now, what’s the point of booking!!!

Booked a cab in advance to take me to the station. They weren’t there at the time - 15 minutes later I got a text saying they were very busy, but not giving me an updated time. I texted again. Nothing. I called the number - disconnected. Half an hour after the appointed time they still weren’t there; I had missed my train. I didn’t get an apology or an explanation. They really let me down.

Awful - needs shutting down
Booked a taxi an hour and a half in advance. Called when it should have arrived to be told there is an hour delay. Didn’t think to call or let me know. Eventually when the taxi did ‘arrive’ it parked a couple of streets away by the time I walked there it was gone. When I rang and explained, call holder said I would be top of the list for another taxi. Over 30 mins later - still no taxi….. will never use again and would urge others to not use

I booked an airport transfer a week ago, they cancelled with less than 24hrs notice. When I called to ask why my booking has been cancelled, they said they didn’t have any drivers. I ask what I should do and they said to ask one of their competitors! Had I of known I would of booked a competitor days ago!! Not happy. Dreadful service!

I booked a taxi which I was told would arrive in 20 minutes. In fact it took an hour. I had booked the taxi and explained that I was going to rescue a hamster and checked that this will be okay with the driver and was told yes. When the taxi arrived, I had an empty cardboard box with me with the intention of putting the hamster cage in it so that I would not cause any damage or spillage in the taxi. However the taxi driver became very rude, intimidating, and aggressive towards me and told me I could not put a cardboard box on his seat in case I scratch it. I explained that it was simply an empty cardboard box and that I would be collecting an animal and had got permission for this in advance and he was furious.

I told him I can’t possibly put a live animal in the boot of a car.

In the end I told him just to go and I went back in my house because I felt too intimidated and scared to get in the car with him.

As someone who works in my free time at rescuing and rehoming animals I find this attitude completely appalling. I doubt he would treat a man like that but is happy to intimidate a woman in that way - it’s just not at all acceptable. I did no damage to his car at all and I did nothing wrong and I did not deserve to be spoken to like this. When I rang up to complain, the operator apologised and then hung up on me. Disgraceful service and I would recommend that you use Panther Taxis instead. They have pet friendly drivers and we’re very accommodating.

Would give 0 stars if I could.

Booked a taxi to the airport for 4:30 am, 3 days in advance, and confirmed with CamCabs the day before.

CamCabs rang at 4:28 for about 3 seconds so couldn’t answer the phone in time, and I couldn’t get through when I tried calling them back. At 4:45 they called again, and told me that there was no taxi as the one ordered had “broken down”. They were very rude on the phone, no apology, no attempt at sending another driver- they even complained that I hadn’t been answering their calls, even though I only had one call from them! We ended up getting an Uber, and almost missed our flight.
Extremely poor service, would never ever recommend this taxi company.

The service was excellent from start to finish. The driver turned up a little early so I had no concerns about making my evening flight. Greg? opens the door for me and helped with luggage. The car was clean, the driver very professional and the driving incredible smooth. I would recommend to ask for this driver and you won’t be disappointed. Thank you!