Camcab Bewertungen 94

Well just seen how many 1 star reviews this company has , and there is good reason. If you don’t have time to read much , just start looking for an alternative company ( many good ones in Cambridge) .
If you do have time to read this the reason you should not book is they are
- totally unreliable ( apparently being 25 minutes late is so acceptable they won’t warn you )
- they don’t tell the truth . When I pointed out being late was unacceptable they said they only got the booking 5 minutes before. I had email confirmation I had booked previous day.
- if you cancel up as being 25 minutes late when catching a train , you then have to apply for your money back !!
- I also asked for compensation for the parking fee I incurred , which they kept ignoring my request until finally said because I ( finally ) got my money back it was too late. I pointed out I had asked for it in every email but they just ignored it.

Bottom line , never use this company

I recently had an incredibly frustrating experience with CamCab. I booked a taxi for 3 September at 3:30 pm from Stansted Airport to 103 Ellis Road. However, the entire process was a disaster due to inconsistent and confusing communication from their customer service team.

Initially, I was informed that the vehicle I booked would not accommodate my party and that I needed to book a more expensive minibus. Based on this advice, I agreed to cancel the booking.

Later that evening, I was informed by another advisor that the original vehicle was indeed suitable and that my booking would remain active. Despite this assurance, I received a message confirming that my booking had been cancelled.

When I called the following morning, I was told that a complaint would be raised regarding the conflicting information and the cancellation, but instead, I received an email simply asking for the last four digits of my card for a refund – information that had already been provided during my first call. The lack of coordination and professionalism was astounding.

In the end, my booking was cancelled against my wishes and I was left feeling extremely disappointed and frustrated.

The total waste of time and the poor service I received has led me to decide never to use CamCab again.

I would not recommend this company to anyone seeking reliable and consistent service.

Made us pay an extra 5 pound and told us we cannot leave because apparently we told him to go to a different place when he was right there and drove away and when we told him that he drove away from us he kept hanging up the phone and ignoring us. He was very rude when he interacted with us in the car by saying he was waiting while we where getting into the car we are not from cambridge and are 15 he also kept asking very personal questions towards us. do NOT recommend.

Driver went all over cambridge before actually arriving , Then He Took many wrongs turnings which my mother told him he was going the wrong way which he didn't listen too. My mother is not a Young woman and Was Drunk out of her skull and then had to walk half the journey where she fell over. She could have been concussed

Don't bother. Uber would have been easier

Prebooked an airport pick up, giving both the flight number and a later time (+1 hour) so there is time to use the restroom, get a snack, etc. The taxi was still in the Cambridge area after the flight had landed and the taxi driver called at the pick up time to say he still needed another 1.5 hours due to traffic.

Phone operators very unhelpful, insisting it was my mistake I gave 2 different times, and also saying the taxi would not be late (contradicting their own driver).

Terrible …..
Phoned for taxi at 1610 told it would be with us at 1700
Not arrived by 1710 so called again told it would be another 30 mins phoned again,phoned again after 30 mins, told 10 minutes.
Finally arrived at 1815, we had missed our planned meal in town before our show at 1930.
Still waiting for a full explanation to my complaint
WORST COMPANY I HAVE EVER USED!

Terrible, rude and dangerous drivers, avoid at all costs and just use Uber!

I booked a taxi with Cam Cabs this morning for 8am from Coton to Cambridge station for a 9:12am train to Stansted.
I received a text at 7:50 to say the taxi was on its way, from a location 25kms away!!
I then had a call from Cam Cabs at 8:10 to say the taxi would be another 10mins, however I was assured the taxi would get me to the station on time.
My taxi arrived at 8:30 and the traffic was bad, so no way would I have got to the station on time…
I then had to rebook the taxi to take me to Stansted, at a cost of £64.00!!
Eventually after several phone calls the cost was reduced to £51.00 to allow for the taxi ride previously booked, however no allowance was made for the cost of my unused train ticket or inconvenience caused.
A very unhelpful man told me that it was rush hour, what did I expect, and that is why the taxi was 30mins late!! I was basically told it was my fault even though if the taxi was on time, I would have got to the station to catch my train.
The taxi driver was not to blame and was very apologetic - he blamed the taxi company for giving him the earlier job which was 25kms away, knowing that he would not be able to collect me at the arranged time of 8am.
Apparently they do this with their drivers all the time, so be warned, do not rely on Cam Cabs to turn up on time if you are running to a tight schedule…
Will not be using them again.

Awful service - stuck waiting two hours.
Was quoted a 55-60 minutes wait for a taxi from Heathrow to Cambridge. 60 minutes later the driver is still an hour away. Could not cancel the ride either. Last time using this company.

They are the worse company ever,, they get my money up front for pick me up and the driver never came ,, they said my fly was delayed and the driver came and went back wich is not true because they can see when a fly is delayed,,
They just take our money up front and don’t show up ,, be careful people pls !!

The company is a SCAM! Paid upfront while on the phone with them. When the driver arrived, he said that the money I had transferred hadn't gone through and that I had to pay again. I showed him the transaction receipt from my bank and he still refused to drive me until I paid again. (My bank confirms that the transaction was successful FYI). Got into the car, after the driver refused to help me with anything, and the car smelled AWFUL, as well as the driver.
The driver also mentioned that I would receive the refund later and that if I had any queries or if the refund wasn't completed before the 05/09/23, I should call their company number and ask for it to be done.
I have just called the company and, not surprisingly, they refused any refund and say that they have never received the money from my first payment - they say to just send an email - as if I don't know that it will just be ignored. The advisor was also rude, never asked for any details, refused to listen and interrupted me all the time.
I wish I had read the reviews. Please do NOT use this company. Horrible experience and will never do it again!

Yesterday I booked a minibus for today. They called me 4 minutes before pickup to cancel it saying the vehicle had broken down. This has caused a huge problem for me and let down a lot of people as no other firms have minibuses available at such short notice. Terrible service.

Booked a cab for Parkside when the bus got in at 11.35. Cab didn't show up and left me waiting for nearly half an hour in the cold. Then the driver, took an extremely round about route, that left me scared and would have left me very annoyed had I not paid a set fare already. Definitely can't recommend.

Pre booked taxi to and from Newmarket races the return never turned up left us on a Friday night stranded for 2 hours shocking service called many times they just hung up

Don’t book with these at all
Asked for a nice car for my son to go to his school prom they sent a white and pink Hyundai!!!! Seriously not only I had to pay up front I am now struggling to get a refund my son refused to even get in the crap car

100% easy to deal with.
Pleasant smooth driver.
On time and great price

Phoned around 7.15 and booked for 7.50 expecting them to arrange the driver to arrive at 7.50 but that’s the time they allocate them out! Taxi still not there at 8.00 so i called and got told driver was dropping someone off in my area and would be 5 minutes. I called again ten minutes later and was told the driver was still on another job and would be another 7 minutes. This was at 8.20 which would be over 30 minutes after I needed it (if it even did make it!) so I had to cancel and work from home today instead as I would have been late to my job. I did ask them if they could send someone else and they said no - that the 30 minute late driver who was still busy doing something else was the best they can do. They didn’t see it as an issue really.

I don’t understand why if you book for 7.50 they don’t send them at 7.40 and why when they do wait so late to allocate it they give it to a driver who is already busy. If I book for 7.50 then even 7.51 is late but they don’t see it like this. They just say sorry like there is nothing they can do when really they should be paying for the taxi if it’s that late. I’d only recommend booking them if you don’t have any time constraints which kinda defeats the point of a taxi which is so expensive compared to a few years ago despite a far worse service.

The company has been told to pick me up at 8:15 when half the time a driver hasn't been sent until after the allotted time I've been left waiting until the college starts for them to arrive I voiced to the company that I need to get into college on time to get food but they have yet to rectify it

I had a 5 seater booked and paid for to pick us up at 11.45pm at well known local wedding venue. No one there at midnight and phone calls stated they were looking for a driver or there was a mix up over postcode, or ring the driver who never answered. Finally started saying they were 25mins away and eventually arrived approx 45 mins after pick up time. To add insult to injury a few days later I received an auto post booking checklist which included the phrase 'no waiting'!! Definitely not reliable or good communication, if they're looking for a driver why don't they message so at least we'd have waited inside out of the cold! And why isn't driver precooked when the transaction is? Dreadful, I wish I'd read these reviews. Definite swerve.