Having queried the actual bag volume against the wrongly quoted coverage, Deborah has provided excellent customer service by providing the two bags short, FOC. These were sat on my driveway waiting... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
We had been struggling to find something similar to the existing wall which we were extending and were pleased to be able to buy the amount of bricks we needed rather than having to pay for a whole pa... Mehr ansehen
Unternehmen hat geantwortet
Great products and great service and delivered on time. Will definitely be placing further orders.
Unternehmen hat geantwortet
Purchase of the standard dark grey paving slabs, really solid and easy to work with, according to the contractor that laid them. Had bought similar before and found them to be really good quality, del... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
65 years experience helping homeowners transform their outdoor spaces The journey to transforming any outdoor space is exciting. For 65 years we’ve had the pleasure of bringing lots of garden and driveway ideas to life. And we’ve always been there every step of the way. From design to sourcing sustainable materials and expert installation. Bradstone has always been the one place to go to transform any outdoor space. Proven experience and reliability Our range offers you the very best in garden products and driveway materials, helping people transform their outdoor spaces since 1956. Bradstone originated from the family company of E H Bradley and Sons, which was established in 1902. Today, we still operate on one of our original sites, right on the southern edge of the Cotswolds. An area of England famous for the beauty of its historic villages, the natural stone quarried there is characterised by its soft yellow colour that we still use in our products today. Products that inspire and shape our lives We call upon these many years of experience to design and develop products that set the standard for quality, performance and visual appeal. The philosophy behind our range is to provide inspiration for homeowners so that they can have the garden or driveway of their dreams. It drives what we do in product development and pushes us to remain at the forefront of cutting-edge design with our landscaping collection. British-made concrete It’s good to know that our concrete landscaping products are manufactured right here in the UK*. Look out for the flag to mark our beautifully British-made concrete paving from quarries and factories nationwide. Always ethically sourced We’ve been prestigiously awarded for responsibly sourcing our materials. Meaning you can have absolute confidence you’re choosing sustainably and ethically when you buy our products. You can find out more at www.bradstone.com/about-us/ ethical-trading-policy Bradstone ECO At Bradstone, we’re committed to providing sustainable solutions to our products. And with new innovations in packaging and the launch of the ECO range, our customers are already benefiting from more sustainable choices to help transform their outdoor spaces.
Kontaktinformationen
Vereinigtes Königreich
- bradstone.com
4,7
Hervorragend
8955 Bewertungen
Hat 83 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 48 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Well I don't think it was Bradstone…
Well I don't think it was Bradstone fault but they said 3 to 5 days delivery on the 5 day they turned up at about 4 o'clock and it was the wrong stuff I did not get the right pallet until the following day at about 5 o'clock, not happy because it cost me money paying staff to stand around waiting
30. Juli 2025
Antwort von Bradstone
Thank you for your feedback. We sincerely apologise for the delivery issues and the inconvenience this caused to your project timeline and staff.
After investigating, it appears the pallet was planned for delivery in error, as the local depot had not yet received it from the central hub. This led to the driver attending without your goods, and we completely understand your frustration with this mix-up.
We are taking this up directly with our logistics partner to ensure that such scheduling errors do not happen again.
Antwort von Bradstone
Thank you so much for your kind words! We're thrilled to hear that you had a great experience with our service and our team.
Our goal is to make the process of creating your perfect outdoor space as smooth as possible, from start to finish. Knowing that our staff were friendly and efficient makes us incredibly proud.
Antwort von Bradstone
Thank you for your review. We are delighted to hear that your experience was simple and that the delivery was efficient. We appreciate your business and look forward to assisting you with any future projects.
5 broken slabs
23. Juli 2025
Antwort von Bradstone
I'm very sorry to hear that. Receiving 5 broken slabs is not ideal however we do have a full replacement policy as per the website, if you would like for us to replace these damaged slabs that is no problem at all, I can send you an email to proceed to replace accordingly.
Delivery excellent and product well…
Delivery excellent and product well packaged and as described
23. Juli 2025
Antwort von Bradstone
That's wonderful to hear! I'm glad to know that the delivery was excellent and that the product was well packaged and as described.
Very happy with the slabs
Very happy with the slabs, delivered as promised and one broken slab was replaced swiftly. Service was excellent. Thankyou
23. Juli 2025
Antwort von Bradstone
That's excellent news! I'm really glad to hear you're very happy with the slabs and that they were delivered as promised. It's especially good that the broken slab was replaced swiftly and that you found the overall service excellent.
Excellent
In my communication with Bradstone, Emily was incredibly helpful in organising the delivery of my order. She was quick to respond and very clear in communication. The haulier was also clear and helpful with delivery. I was very impressed by my experience with bradstone.
23. Juli 2025
Antwort von Bradstone
That's absolutely fantastic to hear! It sounds like Emily provided exceptional service, with her quick and clear communication making all the difference in organizing your delivery. It's also great that the haulier was clear and helpful.
I'm delighted that your overall experience with Bradstone was so impressive!
Antwort von Bradstone
That's excellent feedback! I'm happy to hear that your delivery was timely and the work was efficient.
Great pricing and very helpful with…
Great pricing and very helpful with speedy delivery
23. Juli 2025
Antwort von Bradstone
That's wonderful to hear! I'm delighted that you found our pricing great and our delivery speedy and helpful.
Antwort von Bradstone
That's fantastic to hear! I'm glad we could provide excellent service.
Patio sandstone paving
Heather from customer services was great, she responded quickly and really Helpful. The slabs came really quickly as well
11. Juli 2025
Antwort von Bradstone
Thank you so much for your fantastic 5-star review! We're absolutely delighted to hear about your excellent experience with Heather from our customer services team. It's wonderful to know that her quick and helpful responses made such a positive impact, and we're thrilled that your slabs arrived so quickly as well. We'll be sure to pass on your kind words to her!
Your courier service was poor
Your courier service was poor, sat on the job 2 days waiting for the slabs to turn up. Cost us so much time and money. All we got was ‘ yea we’re sorry about that’ terrible
8. Juli 2025
Antwort von Bradstone
We're truly sorry to hear about your frustrating experience with the courier service and the significant impact it had on your time and money. We understand how disruptive a two-day delay can be, and we sincerely apologise for the inconvenience and the inadequate response you received. This is certainly not the standard of service we aim for.
We want to assure you that we've already spoken on the phone regarding this issue, and all the relevant information has been passed on to Palletways for their immediate consideration. We take your feedback very seriously, as it helps us address issues directly with our delivery partners and improve our service.
Fantastic priced paving
Fantastic priced paving, fast free fuss free delivery, great product, highly recommended company.
8. Juli 2025
Antwort von Bradstone
Thank you so much for your glowing 5-star review! We're thrilled to hear you found our paving fantastically priced, enjoyed fast, free, and fuss-free delivery, and are happy with the great product.
It means a lot to us that you'd highly recommend Bradstone. Our aim is always to provide quality products and a seamless experience to help you create truly beautiful outdoor spaces.
We appreciate your business and are here if you need us for any future projects!
Antwort von Bradstone
Thank you for your 5-star review! We're so pleased to hear you experienced great service and found our prices reasonable.
We aim to offer both quality products and excellent value to help you create beautiful outdoor spaces. It's fantastic to know we hit the mark for you!
easy ordering
easy ordering, quick delivery, polite driver put the goods were i wanted them
4. Juli 2025
Antwort von Bradstone
Thanks for your 5-star review! We're really pleased to hear you found ordering easy, had a quick delivery, and that our driver was polite and helpful in placing your goods.
Making your experience smooth from start to finish is important to us. We're glad we could help you with your outdoor space!
Great service
4. Juli 2025
Antwort von Bradstone
Thank you for your 5-star review! We're delighted to hear you experienced great service. Please let us know if you need anything else!
Patio
The service Desk was very helpful in matching my previous order from 2 years ago and very competitive.
25. Juni 2025
Antwort von Bradstone
Thank you for your 5-star review! We're delighted our customer service team was very helpful in matching your previous order and that you found us very competitive. We appreciate your continued trust in Bradstone!
Absolutely delighted with the product…
Absolutely delighted with the product everything was done at the highest standard i could recommend. From the sales team who were absolutely fantastic. To the delivery. Without shadow of a doubt will I use bradstone again rather as using other stockists who charge you twice the price
25. Juni 2025
Antwort von Bradstone
Thank you so much for your glowing 5-star review! We're absolutely delighted to hear how pleased you are with your Bradstone product and that every aspect, from our fantastic sales team to the delivery, met your highest standards.
Your kind words about our service and value truly mean a lot to us, and we're thrilled to know you'll choose Bradstone again for your future outdoor projects. We're always here to help you create beautiful spaces!
Would recommend
Good product at good price in comparison to other shops , free delivery within a week.
25. Juni 2025
Antwort von Bradstone
Thank you for the excellent 5-star review! We're delighted you found a great product at a good price, with free delivery within a week. We appreciate your kind words!
Friendly and helpful delivery
Friendly and helpful delivery , product was exactly what was ordered
25. Juni 2025
Antwort von Bradstone
Thanks for the 5-star review! We're thrilled to hear you received a friendly and helpful delivery, and that your product was exactly what you ordered.
That's the kind of seamless experience we aim for at Bradstone! Enjoy your beautiful new space.
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Unternehmen können über automatische Einladungen zur Bewertungsabgabe einladen. Diese Bewertungen werden mit dem Hinweis „verifiziert“ versehen, um darauf hinzuweisen, dass es sich um echte Erfahrungen handelt.
Erfahren Sie mehr über die verschiedenen Arten von Bewertungen.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.