Boots Opticians Bewertungen 10.388

TrustScore 4.5 von 5

4,4

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren

Das sagen Bewerter

Bewertet mit 1 von 5 Sternen

AVOID UNLESS YOU DEFINITELY WANT *ONLY* THEIR FRAMES! Refuses to give out your PD Pupil Distance measurements so you cannot buy glasses anywhere except here. I've now put in a SAR and a complaint and... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

Much better than my previous opticians. First eye test after lens replacement. Friendly and efficient staff, advice given and referral to NHS for treatment for PCO which can be normal after lens repla... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

I recently visited Boots Opticians and received truly exceptional customer service. Every member of the team was friendly, patient, and incredibly knowledgeable. They took the time to explain each ste... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

Kerry made our visit to BOOTS seem like a wonderful day out of pleasure being both cheery and informative. We were well looked after by all the staff including Pam who tendered my face measurements.... Mehr ansehen

Unternehmen hat geantwortet

Unternehmensdetails

  1. Augenoptiker
  2. Kontaktlinsenanbieter
  3. Augenklinik
  4. Brillen-Großhändler
  5. Sonnenbrillengeschäft

Über Boots Opticians

Vom Unternehmen geschrieben

Whether you need an eye test or want to pick up some new glasses or contact lenses, Boots Opticians is the place to go.

With 540 branches across the UK, you're sure to find one close to you. We pride ourselves on our premium level of service and clinical care standards, so when you visit Boots Opticians, you'll know that you're in safe hands.

Discover our range of affordable glasses from our own brand range to your favourite designer brands.

We also stock a wide range of contact lenses, including daily contact lenses, monthly contact lenses, bifocal contact lenses and varifocal contact lenses.


Kontaktinformationen

4,4

Hervorragend

TrustScore 4.5 von 5

10.388 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

Keine Aufzeichnungen über Bewertungseinladungen

Dieses Unternehmen hat seine Kunden nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.

Hat 99 % seiner negativen Bewertungen beantwortet

Antwortet meist innerhalb von 24 Std.

So nutzt dieses Unternehmen Trustpilot

Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.

Unternehmen auf Trustpilot dürfen keine finanziellen oder anderweitigen Anreize oder Gegenleistungen für das Verbergen von Bewertungen anbieten. Bewertungen spiegeln die Meinung einzelner Nutzer wider und nicht die von Trustpilot. Mehr erfahren

Bewertet mit 1 von 5 Sternen

Very Unhelpful

Went in to ask for a price to replace the lenses in my Glasses, I was told its not with doing at it will cost more than the frames, I said the frames were £300 now much would it cost for the lenses only. The assistant shrugged her shoulders and said im not sure, I went elsewhere and got the lenses supplied and fitted for £40.00

1. Juni 2026
Bewertung ohne vorherige Einladung
Boots Opticians-Logo

Antwort von Boots Opticians

Thank you for sharing your experience with us. We’re sorry to hear that you did not receive clear information regarding the cost of replacing your lenses and that this left you feeling unsupported during your visit. Can you please contact us at boots.customercare@boots.co.uk with a copy of your review and we will be in touch.

Bewertet mit 5 von 5 Sternen

Boots in Kettering - great service

In April I visited Boots in Kettering for my new varifocal glasses and was very impressed with the service I received from Asma. She was both professional and friendly throughout the process, taking the time to explain everything clearly and making sure I was comfortable with my choice of lenses.

Asma's knowledge and attention to detail gave me confidence that my glasses were being dispensed correctly, and her warm, approachable manner made the experience pleasant from start to finish. Excellent customer service and a real credit to the Boots team. Thank you, Asma!

8. April 2026
Bewertung ohne vorherige Einladung
Boots Opticians-Logo

Antwort von Boots Opticians

Thank you for sharing your experience. We’re delighted to hear that Asma provided such professional, friendly, and knowledgeable support during your visit to our Kettering store. It’s wonderful to know she took the time to explain everything clearly and ensure you felt confident in your choice. We truly appreciate your kind words!

Bewertet mit 5 von 5 Sternen

Everyone I saw was courteous and…

Everyone I saw was courteous and efficient

2. Juni 2026
Bewertung ohne vorherige Einladung
Boots Opticians-Logo

Antwort von Boots Opticians

Thank you for your feedback. We’re delighted to hear that everyone you saw was courteous and efficient throughout your visit. We truly appreciate your kind words.

Bewertet mit 5 von 5 Sternen

Atmosphere was welcoming

Atmosphere was welcoming. Staff were attentive. Everything was explained clearly.

2. Juni 2026
Bewertung ohne vorherige Einladung
Boots Opticians-Logo

Antwort von Boots Opticians

Thank you for your feedback. We’re delighted to hear that you found the atmosphere welcoming, the staff attentive, and that everything was explained clearly. We truly appreciate your kind words.

Bewertet mit 5 von 5 Sternen

Boots Opticians in Mere Green

I use Boots Opticians in Mere Green and have done for many years. The staff are lovely, very professional and courteous. Particular praise goes to Mo who is amazing and Laura was great particularly with helping my husband choose some glasses. A big thumbs to the team at Mete Green.

2. Juni 2026
Bewertung ohne vorherige Einladung
Boots Opticians-Logo

Antwort von Boots Opticians

Thank you for sharing your experience. We’re delighted to hear that the team at our Mere Green store have continued to provide such lovely, professional, and courteous service over the years. A special thank you for your kind words about Mo and Laura. It’s wonderful to know they made such a positive difference. We truly appreciate your support for the team.

Bewertet mit 1 von 5 Sternen

Train all Franchise owners how we do…

Train all Franchise owners how we do things politely I. England
Please and thank you are still part of our manners
Stop bullying the average person into a large cost and no complaints process

1. Juni 2026
Bewertung ohne vorherige Einladung
Boots Opticians-Logo

Antwort von Boots Opticians

Thank you for sharing your feedback with us. We’re sorry to hear about your concerns regarding the level of service, communication, and how you felt during your visit. Can you please contact us at boots.customercare@boots.co.uk with a copy of your review and we will be in touch.

Bewertet mit 5 von 5 Sternen

Excellent service from start to finish, Highly recommend

Excellent service from start to finish. Professional, caring, articulate optician, nothing was too much trouble ,Zainab explained accurately without rushing what was causing my eye problem, retesting pressures and eyes to make sure everything that could be done was actually done, then giving a solution to help reduce the symptoms. Kerry and Chloe on the team that day were great, again nothing too much trouble, kind considerate , they knew their jobs. excellent service, I went in anxious and came out knowing all was well and I was looked after. Over and beyond any service I have received before. Thank you everyone.

31. Mai 2026
Bewertung ohne vorherige Einladung
Boots Opticians-Logo

Antwort von Boots Opticians

Thank you for your feedback. We’re delighted to hear that Zainab, Kerry, and Chloe provided such caring and thorough support, helping you feel reassured. We truly appreciate your kind words.

Bewertet mit 5 von 5 Sternen

Service was fantastic

Boots was great i will go again the service was fantastic

2. Mai 2026
Bewertung ohne vorherige Einladung
Boots Opticians-Logo

Antwort von Boots Opticians

Thank you for your feedback. We’re delighted to hear that you had a fantastic experience and that the service made such a positive impression. We look forward to welcoming you again soon!

Bewertet mit 5 von 5 Sternen

Excellent Service!

Really nice location now, super friendly and professional staff, great service too. Always good advice, recommended 👍🏼

1. Juni 2026
Bewertung ohne vorherige Einladung
Boots Opticians-Logo

Antwort von Boots Opticians

Thank you for your feedback. We’re delighted to hear you enjoyed the new location and received such friendly, professional service with great advice. We truly appreciate your recommendation.

Bewertet mit 5 von 5 Sternen

LEANNE AT NEWARK LOOKED AFTER ME REALLY…

LEANNE AT NEWARK LOOKED AFTER ME REALLY WELL YESTERDAY. SHE WAS LOVELY. PLEASE SEE SHE SEES THIS.
JOHN STEVENS.

1. Juni 2026
Bewertung ohne vorherige Einladung
Boots Opticians-Logo

Antwort von Boots Opticians

Thank you for your feedback, John. We’re delighted to hear that Leanne looked after you so well during your visit to our Newark store. It’s wonderful to know she made such a positive impression. We’ll be sure to share your kind words with her.

Bewertet mit 5 von 5 Sternen

Excellent visits to Cranleigh

As usual my visit to Boots Opticians in Cranleigh, Surrey was excellent. As always Ray the Optometrist was great, explaining what was going on in my eyes in both a friendly and professional manner. All the staff are very attentive and friendly and a particular mention for Holly who was fantastic when fitting both sets of my new glasses .

5. Mai 2026
Bewertung ohne vorherige Einladung
Boots Opticians-Logo

Antwort von Boots Opticians

Thank you for sharing your experience. We’re delighted to hear that Ray provided such friendly and professional care, clearly explaining everything during your visit to our Cranleigh store. It’s also wonderful to know that Holly was fantastic in fitting your new glasses. We truly appreciate your kind words for the whole team.

Bewertet mit 5 von 5 Sternen

Usual excellent service from Poole

As usual, Boots opticians at Poole were excellent. In particular, Peppa and Mel were exceptional and looked after my poor wife Sue extremely well, thank you!

2. Juni 2026
Bewertung ohne vorherige Einladung
Boots Opticians-Logo

Antwort von Boots Opticians

Thank you for sharing your experience. We’re delighted to hear that Peppa and Mel provided such exceptional care and looked after Sue so well during your visit to our Poole store. We truly appreciate your kind words and continued support.

Bewertet mit 5 von 5 Sternen

I went for a eye test at Boots

I went for a eye test at Boots, the staff were all excellent and explained everything to me clearly, the test was thorough using latest technology,I would well recommend them.

1. Juni 2026
Bewertung ohne vorherige Einladung
Boots Opticians-Logo

Antwort von Boots Opticians

Thank you for your feedback. We’re delighted to hear that the team provided excellent care, clearly explained everything, and carried out such a thorough eye test using the latest technology. We truly appreciate your recommendation.

Bewertet mit 3 von 5 Sternen

Customer service.

The Stockport store never seem to answer the phone. It’s allowed just to ring out until such times as you disconnect the call. I have been a customer of Boots Opticians for over 20 years & customer service since the take over in 2024/5.
When mentioned to in store staff very little response.

2. Juni 2026
Bewertung ohne vorherige Einladung
Boots Opticians-Logo

Antwort von Boots Opticians

Thank you for sharing your feedback with us. We’re sorry to hear about the ongoing difficulty you’ve experienced when trying to contact the store by phone and that this has impacted your experience over time. Can you please contact us at boots.customercare@boots.co.uk with a copy of your review and we will be in touch.

Bewertet mit 5 von 5 Sternen

Everybody was wonderful to speak to …

Everybody was wonderful to speak to and I spent a bit of time trying to understand the best pair of glasses and lens to choose, of which there was a great selection of and was helped by a number of people to select the ideal match.

29. Mai 2026
Bewertung ohne vorherige Einladung
Boots Opticians-Logo

Antwort von Boots Opticians

Thank you for sharing your experience. We’re delighted to hear that the team provided such friendly and helpful support while you explored the wide range of glasses and lenses. It’s wonderful to know they helped you find the ideal choice. We truly appreciate your kind words.

Bewertet mit 5 von 5 Sternen

Great service from Bodrul in Boots…

Great service from Bodrul in Boots Opticians St Albans when I went in with my broken glasses. Put a lot of time and effort into dealing with the issue - it’s nice as a long term customer to see this quality of service!

1. Juni 2026
Bewertung ohne vorherige Einladung
Boots Opticians-Logo

Antwort von Boots Opticians

Thank you for your feedback. We’re delighted to hear that Bodrul provided such dedicated support and took the time to resolve the issue with your glasses. It’s wonderful to know his service made such a positive impression. We truly appreciate your loyalty and kind words.

Bewertet mit 5 von 5 Sternen

The lady who served me was friendly and…

The lady who served me was friendly and knowledgeable gave good advise.She showed me all the options available that were suitable for my needs and budget.

1. Juni 2026
Bewertung ohne vorherige Einladung
Boots Opticians-Logo

Antwort von Boots Opticians

Thank you for your feedback. We’re delighted to hear that you received friendly, knowledgeable service and were given clear advice on options suited to your needs and budget. We truly appreciate your kind words.

Bewertet mit 4 von 5 Sternen

My eye test appointment was handled…

My eye test appointment was handled excellently by boots staff and my glasses when arrived were handled promptly and sensitively.the service was superb compared to the miss selling and treatment from vision express

4. Mai 2026
Bewertung ohne vorherige Einladung
Boots Opticians-Logo

Antwort von Boots Opticians

Thank you for your feedback. We’re delighted to hear that your eye test was handled so well and that your glasses were prepared and provided promptly and with care. It’s wonderful to know you found the service superb. We truly appreciate your kind words.

Bewertet mit 4 von 5 Sternen

Boots optometrists

I have always for some reason had a young woman optometrist for my eye tests, I assumed she was Arabic from her name and appearance. And on each occasion I thought their performance was flawless. My only criticism was of the machines, which inevitably seem to cause neck strain. I don't know whether that could be reduced by changing the design of the machine.

30. Mai 2026
Bewertung ohne vorherige Einladung
Boots Opticians-Logo

Antwort von Boots Opticians

Thank you for your feedback. We’re delighted to hear that you’ve received such consistently excellent care during your eye tests. We also appreciate your comments about the equipment comfort. Your feedback is valuable and helps us continue to improve the overall experience.

Bewertet mit 5 von 5 Sternen

Boots very positive experience with Boots staff and structure (Ealing Broadway) THANKS

Good morning, I wanted to congratulate all the staff at Boots (Ealing Broadway), especially Manager Shivinder and my colleague Fasil, as my experience... I went for an eye exam and they did a thorough examination with cutting-edge equipment. Shortly afterward, they discovered an abnormality in the retina in my left eye. The doctor immediately informed me of the problem and wrote me a letter to the emergency room at Western Eye Hospital:
Hospital in London, England, for immediate intervention. After that, I went to the hospital, and after immediate tests, they operated on me the next day. The welcome, assistance, and professionalism are truly grateful for this treatment. As an Italian citizen in London, I am writing this review to express my deep gratitude to both the staff at Boots (Ealing Broadway) and all the staff at Western Eye Hospital:
Hospital in London. THANK YOU
Sergio Mattioli

27. Mai 2026
Bewertung ohne vorherige Einladung
Boots Opticians-Logo

Antwort von Boots Opticians

Thank you for sharing your experience, Sergio. We’re delighted to hear the team at our Ealing Broadway store acted quickly and provided such professional care, helping ensure you received urgent treatment. We truly appreciate your kind words and wish you well.

So funktioniert Trustpilot

Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.

Unternehmen können über automatische Einladungen zur Bewertungsabgabe einladen. Diese Bewertungen werden mit dem Hinweis „verifiziert“ versehen, um darauf hinzuweisen, dass es sich um echte Erfahrungen handelt.

Erfahren Sie mehr über die verschiedenen Arten von Bewertungen.

Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.

Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.

Hier ​finden Sie 8 Tipps für das Schreiben von Bewertungen.

Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.

Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.

Erfahren Sie mehr