Bookswares Bewertungen 155

TrustScore 3.5 von 5

3,4

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren

Das sagen Bewerter

Bewertet mit 1 von 5 Sternen

I was truly disappointed with the quality of the graduation bear I ordered. It was smaller than what was shown and it looked like it was falling apart I went to their support site and submitted a com... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

The only thing we have a question about is the size of the bear...maybe we missed something in the selection process. The bear was a bit smaller than expected, regardless like we said it could of bee... Mehr ansehen

Bewertet mit 4 von 5 Sternen

The personalized sucatcher I ordered is beautiful. I thought the shipping took a little long but it was worth the wait. The company was very quick to respond to my inquiries, and this put my mind at... Mehr ansehen

Bewertet mit 5 von 5 Sternen

Lovely design, good size for my café latte in the morning. Just love my new cups. But please stop the commercials while your customers are waiting for their first order to be delivered, I found them r... Mehr ansehen


Kontaktinformationen

  • 1942 Broadway #314cBoulder, CO 80302, USA, Vereinigte Staaten

  • bookswares.com

3,4

Akzeptabel

TrustScore 3.5 von 5

155 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

Hat 100 % seiner negativen Bewertungen beantwortet

Antwortet meist innerhalb von 24 Std.

So nutzt dieses Unternehmen Trustpilot

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Bewertet mit 5 von 5 Sternen

2 large suncatchers

I bought 2 large suncatchers. The size,color and
personalized designs are stunning. They are truly heirlooms !

24. September 2025
Bewertung ohne vorherige Einladung
Bewertet mit 4 von 5 Sternen

A lesson in tariffs

My partner loved the shirts I bought for their birthday. The quality seems good but it should be for what they cost. Initially, I thought they were just overpriced. Then I discovered they came from China and, I suspect, the tariffs of Trump jacked up the price to borderline unaffordable. If they hadn't been a present, I never would have spent that much.
Thank you, Mr. Trump, for demonstrating how expensive everything should be in the US. That is the point of tariffs, yes? To raise the prices on imports to make them more comparable with American goods so we will buy those instead? See how I am paying for your tariffs instead of China?

23. September 2025
Bewertung ohne vorherige Einladung
Bewertet mit 3 von 5 Sternen

Ugly chain

The suncatcher is very pretty, and it came in a reasonable amount of time. However, the chain that it came with is ridiculously thick, large, unattractive, and out of proportion to the suncatcher. I have to go buy a new chain of a more attractive and appropriate size.

24. September 2025
Bewertung ohne vorherige Einladung
Bookswares-Logo

Antwort von Bookswares

Hi Kathleen,

Thank you so much for sharing your honest feedback 🙏. We’re truly sorry that the chain did not meet your expectations — this is never the experience we want for our valued customers.

We’ve just sent you a detailed support email so we can better understand the issue and provide you with the right solution. Could you please check your inbox (and Spam/Junk folder just in case) and get back to us when you can?

We deeply appreciate your patience and the opportunity to make this right for you. 💙

Bewertet mit 5 von 5 Sternen

Just A Girl Who Loves Books

Just A Girl Who Loves Books - Personalized Custom Shaped Squared Acrylic Plaque turned out to be the perfect gift for a book loving friend. Her message to me along wih a picture of her plaque was." I love, love, love, love this gift."

24. September 2025
Bewertung ohne vorherige Einladung
Bewertet mit 3 von 5 Sternen

Book Christmas Tree ornament

The item is somewhat cheap looking. Not nearly as nice as it looks online.
The box was crushed, but at least the item wasn't broken.

19. September 2025
Bewertung ohne vorherige Einladung
Bookswares-Logo

Antwort von Bookswares

Hi Patricia,

We’re truly sorry to hear that your Book Christmas Tree Ornament did not meet your expectations and that the packaging was damaged during delivery. Your satisfaction means a lot to us.

👉 We’ve just sent you an email to follow up on this matter. Could you please check your inbox (and also your spam/junk folder, just in case) and reply with the requested details? This will help us investigate the issue and provide you with the best possible solution.

Thank you for your patience and cooperation — we’re committed to making this right for you.

Bewertet mit 5 von 5 Sternen

My order came on time

My order came on time. No problems. The merchandise meets what I expected. I like dealing with your company. Thanks for the great service

12. September 2025
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

I was not happy with the quality of the…

I was not happy with the quality of the products for the money I’ve paid. They would not let me return it and offered a 30% discount on my next order. I wanted my money back, not another crappy product for a high price ..beware!

6. September 2025
Bewertung ohne vorherige Einladung
Bookswares-Logo

Antwort von Bookswares

Hi Lou Ann Mulvihill,

We’re truly sorry to hear that the quality of the product did not meet your expectations. It’s never our intention to leave our customers feeling disappointed, and we sincerely apologize for the frustration this has caused.

Our customer service team has already reached out to you via email with further assistance and possible solutions. Could you kindly check your inbox (and also your spam/junk folder, just in case) for our message? Rest assured, we are still actively following up on your case and will do our best to support you until this is resolved.

Thank you very much for your patience and understanding.

Bewertet mit 5 von 5 Sternen

The process for the item I ordered was Easy!

The process for the item I ordered was easy and quick
I was kept abreast of the route of the item
The actual item was exactly as described when it arrived and I really like how it looks hanging near my reading nook!

2. September 2025
Bewertung ohne vorherige Einladung
Bewertet mit 3 von 5 Sternen

Upgrading from 1 star to 3

Upgrading from one star because they did finally refund my money. I ordered a replacement, the spelling was correct. Something wacky with the delivery method though as it said it was out for delivery beginning midnight two days before it was actually delivered so there was a bit of a cliffhanger as to where it actually was. It was at my doorstep this morning when I woke up. Oddly enough it said it was delivered at 2 PM yesterday which is not true as I was monitoring for the delivery all day and it was still not there when I went to bed at 10 o'clock at night. No typos on the personalized order this time. Customer service representative Wendy does a great job as she really seems to have her hands full. There are some glitches with execution and service to be aware of but the product was special enough that I decided to give it another go. Second time was the charm.

5. September 2025
Bewertung ohne vorherige Einladung
Bookswares-Logo

Antwort von Bookswares

Hi William Romary,

Thank you so much for updating your review and for giving us another chance — we’re truly glad to hear that the second order turned out just right for you. We completely understand the frustration with the delivery updates and will continue working with our carriers to improve accuracy in tracking.

We also appreciate your kind words about our customer service representative, Wendy. We’re fortunate to have her on our team, and your recognition means a lot.

Your feedback helps us improve both our service and processes, and we’re grateful for your patience and support. We hope to continue serving you with even better experiences in the future.

Bewertet mit 5 von 5 Sternen

I had a problem

I had a problem, not with Bookswares, but with the shipping and tracking. WONDERFUL WENDY was incredible beyond my ability to express fully. She couldn't make my product which had left their hands appear. I was depressed as I had wanted my backpack to arrive before I left on vacation. It looked like it wouldn't. Here's the thing: Wendy conveyed the sense that she really cared about my pain. Oddly, it helped. And maybe that care sparked the Universe in some way because my backpack appeared less than 12 hours before my departure. I've carried it through western KS, CO, WY, OR and WA. Strangers and friends have oohed and aahed over it. I was able to tell them I ordered it from Bookswares! I hope more orders will come as a result. All because Wendy took time, some of which I wonder if was on her own personal time, to respond to my angst. A Company with people like her needs our support.

31. August 2025
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

I didn’t receive my package

I didn’t receive my package. It was left outside my apartment and it was stolen. I have pictures of it being left in the daytime but my notification said it was delivered at 12:03am at my back door. I reached out and was told to talk to the shipping company. It was a personalized backpack and I feel like I was not treated as a valued customer who was very excited to receive this away gift paid for it only to have it lost/stolen. I’m extremely disappointed. There should be a more reliable delivery service.

22. August 2025
Bewertung ohne vorherige Einladung
Bookswares-Logo

Antwort von Bookswares

Hi Antoinette Berry,

We're truly sorry to hear about your experience with your recent order. 🙏 We completely understand how disappointing this must be, especially since this was a personalized backpack meant as a special gift.

In cases like this, the best next step is to contact the carrier directly regarding the stolen package, as they are the only party who can officially verify and issue a lost/stolen certificate. This document is required for us to proceed further on our end.

👉 Once you’ve obtained this confirmation from the carrier, please kindly share it with us. As soon as we receive it, we’ll be more than happy to support you with the appropriate resolution — whether that’s a refund or a replacement item at no additional cost.

We truly value you as our customer, and we’ll do everything we can to make this right. Thank you so much for your kind understanding and cooperation. 💛

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