Black + Blum Bewertungen 

277
TrustScore 4 von 5

4,2

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren

Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

I very rarely write reviews although in this case the company response to my issue was exemplary. Genuine and proactive Customer Service like it used to be! My issue was with a damaged silicon seal on... Mehr ansehen

Bewertet mit 5 von 5 Sternen

Unreasonably GOOD customer support from this company. We've thoroughly enjoyed all of their meal prep kits and solutions as well. Ordered some glass and stainless steel sets. Have been using them non-... Mehr ansehen

Bewertet mit 5 von 5 Sternen

This is my 3rd purchase in 3 years my water has never tasted so pure plus my white good, i.e., kethke , iron, and coffee machine have never needed descaling since the purchase of these little magic c... Mehr ansehen

Bewertet mit 1 von 5 Sternen

I placed 2 orders on August 5 th and 7th . Neither has arrived . The company stated that FedEx couldn’t find my address ( although I have lived here 35 years and had multiple FedEx deliveries over th... Mehr ansehen

Unternehmen hat geantwortet

Unternehmensdetails

  1. Fachhandel für Arbeitsplatten
  2. Geschäft für Modeaccessoires
  3. Outdoor-Sportgeschäft
  4. Großhändler für Sportartikel

Vom Unternehmen geschrieben

We are passionate about creating beautiful, original designs that are underpinned with functionality.


Kontaktinformationen

4,2

Gut

TrustScore 4 von 5

277 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

Bittet Kunden um Bewertungen

Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.

Hat 83 % seiner negativen Bewertungen beantwortet

Braucht meist mehr als 1 Monat zum Antworten

So nutzt dieses Unternehmen Trustpilot

Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.

4,2

Alle Bewertungen

(277)

27 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
Unternehmen auf Trustpilot dürfen keine finanziellen oder anderweitigen Anreize oder Gegenleistungen für das Verbergen von Bewertungen anbieten. Bewertungen spiegeln die Meinung einzelner Nutzer wider und nicht die von Trustpilot. Mehr erfahren

Bewertet mit 5 von 5 Sternen

Excellent product smooth prompt delivery

I bought one of these food pots last year for my partner and he's used it nearly everyday since and it's still in amazing condition. I finally bought one for myself and my sister and I'm loving using mine. Started a detox and needed to transport my own food when I travel to work etc. The lunch pot is an excellent product.

23. Januar 2017
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

Good product. Bad design fault and Bad warranty

Everyone in my family bought a water bottle each and I think they are great, look great tastes great. Unfortunately when I bought one it broke on the first day by the bottle falling on to its side on the table. The fall was pathetically small and tapped the metal clasp which they pushed through and broke the glass bottle. Weather it was a weak defect in this bottle or a floor with in the product, as an engineer with a deep understanding of material science and design I find this an unacceptable floor. The product would have gone through more force in my rucksack on a walk had it made it that far. Unfortunatley I would have to recommend, in my consderably knowledgeable, opinion that this product has a problem or the company is simply not willing to accept warranty claims. Therefore for the price of 30 pounds (including pnp) is far to much of a gamble on a product with a design floor and essentially no warranty. A shame as they are very pretty and the charcoal does work.

22. Januar 2017
Bewertung ohne vorherige Einladung
Black + Blum-Logo

Antwort von Black + Blum

Hi Thomas,

We are very sorry to hear that your Eau Good Glass broke but thank you for letting us know.

We accept and agree that the bottle should be able to withstand normal use without breaking.

Our bottle design is hand blown and although this adds to its beauty and charm, it also means the shape can vary slightly. We decided to use borosilicate glass which is harder than normal glass and gives pure water taste with better resistant on thermo-shock.

The challenge is that it is very hard to always spot a weakness before it actually breaks.

Also, you said that your bottle fell on the metal ring and since it is made from glass please note that the bottle will break if it is knocked.

Since we are always trying to find ways to improve we are working with the factory who makes the bottles to refine and improve the shape, manufacturing process and quality control steps in order to strengthen the bottle and spot any weakness.

Therefore it would be great if you could send a picture of the damage to askme@black-blum.com and we will pass the information on to our factory.

We are sorry for the issue you have had with your bottle and we will be pleased to replace it for you this time.

We hope it helps and we look forward to hearing from you.

Kind regards,
black+blum

Bewertet mit 1 von 5 Sternen

Lunch Pot Lid - poor Customer Service

Four month old lunch pot lid broke when undoing it. I threw the lid away but despite having my receipt and Customer Service accepting that this was not 'normal wear and tear' they wouldn't replace it because I didn't have a photo. I think that's pretty poor and I wouldn't recommend buying from them.

20. Januar 2017
Bewertung ohne vorherige Einladung
Black + Blum-Logo

Antwort von Black + Blum

Hi Fiona,

We are sorry to read your review.

However in your conversation with the customer service you haven't provided any images or proof of purchase that is required to replace an item.

Should you have a receipt for your purchase please send it to design@black-blum.com and we will get this resolved.

We look forward to hearing from you.

Kind regards,
black+blum team

Bewertet mit 3 von 5 Sternen

Vacuum flasks from Black and Blum

I have used the Black and Blum products and found them all to be fantastic , but the vacuum flasks , despite great appearance do not keep drinks hot for 6 hours as suggested .
Warm yes but not hot - a bit disappointing.

17. Januar 2017
Bewertung ohne vorherige Einladung
Black + Blum-Logo

Antwort von Black + Blum

Hi Christopher,

We are really sorry to hear that.

Please note that for best results, we recommend before use, to pre-fill the Thermo Flask with boiling hot water for about 3 minutes (please ensure you DO NOT overfill your flask).

We hope this helps and should you have any further questions do not hesitate to contact us at askme@black-blum.com.

Kind regards,
black+blum

Bewertet mit 5 von 5 Sternen

Great service

Everything was nicely packed. The replacement lids are perfect, love the cookbook. New box appetite is superb, husband is very happy. Delivered very fast too. Thank you.

16. Januar 2017
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Good service

Ordered some replacement forks for my Box Appetit. They arrived quite promptly, appropriately packed and the delivery cost was reasonable.

14. Januar 2017
Bewertung ohne vorherige Einladung
Bewertet mit 3 von 5 Sternen

Still received nothing

Funny you should ask for a review when the order has still not arrived!

10. Januar 2017
Bewertung ohne vorherige Einladung
Black + Blum-Logo

Antwort von Black + Blum

Hi Ewan,

We have contacted you regarding your order since some more information are needed.

Once this has been completed your order will be dispatched as soon as possible.

We look forward to hearing from you and should you have any questions do not hesitate to contact us.

Kind regards,
black+blum team

Bewertet mit 5 von 5 Sternen

Excellently designed product

Delighted to realise that the soft cover and completely secure bottle top mean I can transport it to wherever I go to work each day... guaranteeing me freshly filtered water. Great size, solid glass, exceptionally well made and it looks wonderful! I heard people giggle with delight when they discovered it in my kitchen...

8. Januar 2017
Bewertung ohne vorherige Einladung
Bewertet mit 2 von 5 Sternen

Disappointing customer service

Poorly designed dish rack fell over when loaded with glasses. Customer service refused to pay for shipping to return the item which does not work as advertised. Very disappointed.

4. Januar 2017
Bewertung ohne vorherige Einladung
Bewertet mit 4 von 5 Sternen

Good overall

Easy to order, great delivery communication (was told the time within an hour of when it would turn up). The packaging seemed great but the charcoal that you put in the bottle was broken. Not a very big deal but I thought I would e-mail to see if I could get a replacement. Haven't heard back yet which I understand as I assume staff have been on holiday but I would suggest not sending quite so many automated e-mails to those who have signed up to the mailing list (drawn in by the 10% discount) especially over the holiday period when other e-mails are not being sent. Many thanks for the otherwise great experience.

3. Januar 2017
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

Closed for Christmas!

I ordered a loop candle set before Christmas, received confirmation by email of my order and the website stated next day delivery. Obviously I wasn't expecting them to be delivered prior to Christmas although I ordered them on the 21st Dec. However I have not had my delivery. No correspondence as to when my delivery should arrive or even if it has been dispatched! The office / warehouse is closed until 3rd jan! Yet I am receiving discount emails and emails for feedback. Quite frankly I'm disappointed! I wanted this set for a 50th birthday for a work colleague for the 3rd Jan. Clearly they are not going to arrive! If a date of delivery had of been given at point of ordering I would never have ordered them! Yet you have my money and I have no product! I have a set of loop candle holders myself hence my interest, however the customer service is shocking!

2. Januar 2017
Bewertung ohne vorherige Einladung
Black + Blum-Logo

Antwort von Black + Blum

Hi Hannah,

We are really sorry for the issue you have had with your delivery.

Unfortunately due to the Christmas holiday we were unable to guarantee a delivery time which we specified on the main page of our website and at the checkout.

• UK – standard service order before noon on 16th December* / next day delivery order before noon on 20th December*

*shipping times are dependent on the carrier

According to your order details your order was not on a next day delivery service and due to a large volume of orders we have been unable to ship your order prior to our warehouse closure.

We are really sorry for any inconvenience this may have caused and should you need any assistance do not hesitate to contact us at askme@black-blum.com.

Kind regards,
Black+Blum

Bewertet mit 5 von 5 Sternen

Amazing!!!!

Amazing service, delivery and product. Have jus11t purchased another fro continous supply of water!!

Would definitely recommend product and service

27. Dezember 2016
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Very good service

Even though they had to ship the candles separately from the candelabra, both arrived promptly, well packaged, and I believe the candelabra set will make a great Christmas present!

21. Dezember 2016
Bewertung ohne vorherige Einladung
Bewertet mit 4 von 5 Sternen

Pleased

The item arrived in a timely manner and was well packaged. The only down side is that the packaging is not as luxury as their description claimed, but there is nothing wrong with it and it is functional.
Overall a good product, easy to order, good delivery, and an excellent price.

16. Dezember 2016
Bewertung ohne vorherige Einladung

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