I very rarely write reviews although in this case the company response to my issue was exemplary. Genuine and proactive Customer Service like it used to be! My issue was with a damaged silicon seal on... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Unreasonably GOOD customer support from this company. We've thoroughly enjoyed all of their meal prep kits and solutions as well. Ordered some glass and stainless steel sets. Have been using them non-... Mehr ansehen
This is my 3rd purchase in 3 years my water has never tasted so pure plus my white good, i.e., kethke , iron, and coffee machine have never needed descaling since the purchase of these little magic c... Mehr ansehen
I placed 2 orders on August 5 th and 7th . Neither has arrived . The company stated that FedEx couldn’t find my address ( although I have lived here 35 years and had multiple FedEx deliveries over th... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
- Fachhandel für Arbeitsplatten
- Geschäft für Modeaccessoires
- Outdoor-Sportgeschäft
- Großhändler für Sportartikel
Vom Unternehmen geschrieben
We are passionate about creating beautiful, original designs that are underpinned with functionality.
Kontaktinformationen
40 Rushworth Street, SE1 0RB, London, Vereinigtes Königreich
- +44 (0) 20 7633 0022
- askme@black-blum.com
- black-blum.com
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 83 % seiner negativen Bewertungen beantwortet
Braucht meist mehr als 1 Monat zum Antworten
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Long time to dispatch and lack of communication about this
Placed an order and received confirmation by email - all good. Then heard nothing for over a week and no parcel arrived, I had to phone them and chase up the order. They did immediately dispatch after I phoned but the lady I spoke to wasn't apologetic and I got the impression that if I hadn't phoned I still wouldn't have my purchase.

Antwort von Black + Blum
Black & Blum my go to, every time.
I emailed black and Blum in regards to replacement spoon for my thermo pot. The response I got was personable helpful and quick. As a direct result of that email I ordered more than I had originally intended. Every product I received is high-quality and beautiful and functional. I also love the lunch recipe book. It's a great touch and so thoughtful. If I'm looking for anything online I checked Black and Blum first. Best online shopping experience ever!
Love the carafes
They are strong and the glass is beautifully clear. PERFECT!
Excellent products, awesome design
Couldn't be happier with Black + Blum products.
It was great to purchase a few more items in the Black Friday deal.
Good delivery service.
Slow delivery
Would love to review the product but the request to review has arrived a week ago and the ordered goods have still not arrived. Have waited nearly two weeks. Please connect your delivery operation side to the "get a review" side of the organisation. Not happy.

Antwort von Black + Blum
Excellent service
The candle holders I bought were good value for money. Delivery was early but they kept me apprised of the progress and allocated a time. All in all I would certainly use them again. I hope they keep up this standard of service.
Excellent service, excellent product
Great service all round. Good communication on Delivery, I had to postpone it and there were no issues. Lovely product, a pleasure to deal with!
My error but still pleased with purchase
I love the large carafe....I was looking for a water filter system using a glass jug/bottle. Stylish and practical. Perfect.
Sadly the same can't be said for the water bottle. It is my error that I thought this too was a glass bottle, which it is not, plus the lid is hard for me to put the retaining clip over ( I have rheumatoid arthritis) But i will persevere!
You are using the wrong Delivery agent
DPD say they have tried twice but we have been in all day on both days. Also they say that a card was put through the door it wasn't. And now they want me to collect it.
Love the product disappointed the next week to find it was half price
Product and delivery great
Massively annoyed that I bought directly (could have gone to John Lewis) and signed up for email offers to find the same item half price on Black Friday.
Still good product
Very Happy
Good web site and ordering procedure, efficient service. Very pleased with the products: "Eau Good" and filters.
Broken charcoal.
Although love the design of my drinks bottle and large glass bottle my charcoal came broken, Black + Blum did not want to replace it as they said it would work the same even if in bits! However they did replace it as they had already recieved the item and informed me this would not be replaced in future in a very rude message. The products are not cheap and I feel tiny bits of charcoal floating in the water could be drunk ! Has made me think twice about buying from them in the future!

Antwort von Black + Blum
Can't live without them
Amazing products. Endless useful, effortlessly beautiful. Can't live without them
Excellent Service
Excellent products, delivered quickly.
Great products
Great range of products, with the option to buy replacement components, should they be required.
Good quality but not that long-lasting
I bought the Lunch Pot duo and just had to return to Black + Blum to buy a new lid, as the other lid broke after a year of owning. This was a little disappointing, as I've had containers from Poundland which have lasted longer and are significantly cheaper.
The pot itself is still good, a little stained from red curry paste but not too bad. It doesn't leak, which is a good thing!
Excellent service
Excellent service perhaps a trifle slow...
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