Bill Hero Bewertungen 

94
•
TrustScore 3 von 5

2,9

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren

Das sagen Bewerter

Bewertet mit 1 von 5 Sternen

As per others, I subscribed to the services and that was a big mistake. First off I could not get onto the website, when I finally did the only way to contact them was to book a support call as they d... Mehr ansehen

Bewertet mit 1 von 5 Sternen

Unfortunately the Bill Hero service and experience has gone down the drain. The suggested solutions based on analysis of my bills simply don't exist OR for whatever reason aren't available in my area.... Mehr ansehen

Bewertet mit 4 von 5 Sternen

Gas is too complex for busy consumers to do a comparative cost analysis, shame on the suppliers for the complexity, but Bill Hero saves me the grief. Electricity is "milk from the same cow" so w... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

I’ve been with Bill Hero for two years now and their service is absolutely amazing. They help you with finding the best energy retailer with the most convenient rates. All you have to do is subsc... Mehr ansehen

Unternehmen hat geantwortet

Unternehmensdetails

  1. Preisvergleichsseite
  2. auch in
  3. Energieversorger

Vom Unternehmen geschrieben

Bill Hero guarantees to save you money on your energy bills. We'll automatically monitor every bill for you, compare each bill against every plan from every retailer across the entire market, and then help you switch whenever you can save. You'll save money without even thinking about it. Welcome to Savings as a Service ❤️ from Bill Hero.


Kontaktinformationen

2,9

Akzeptabel

TrustScore 3 von 5

94 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

Keine aktuellen Aufzeichnungen über Bewertungseinladungen

Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.

Hat keine negativen Bewertungen beantwortet

So nutzt dieses Unternehmen Trustpilot

Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.

2,9

Alle Bewertungen

(94)

4 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
Unternehmen auf Trustpilot dürfen keine finanziellen oder anderweitigen Anreize oder Gegenleistungen für das Verbergen von Bewertungen anbieten. Bewertungen spiegeln die Meinung einzelner Nutzer wider und nicht die von Trustpilot. Mehr erfahren

Bewertet mit 4 von 5 Sternen

Gas is too complex to really get a cost…

Gas is too complex for busy consumers to do a comparative cost analysis, shame on the suppliers for the complexity, but Bill Hero saves me the grief.

Electricity is "milk from the same cow" so why pay more to all these parasitic billing companies.

Bill Hero combats the "Energy for Maximum Profit" narrative that has taken over Energy markets. Thanks!

21. Juli 2022
Bewertung ohne vorherige Einladung
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Antwort von Bill Hero

Thanks for the review Mechpat! Great to hear that Bill Hero is working well for you!

Bewertet mit 5 von 5 Sternen

Super easy company to deal with

Super easy company to deal with. Real savings made easy. Love the fact this is an independent fee for service product so i feel confident i am getting the best deal every month!

15. September 2022
Bewertung ohne vorherige Einladung
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Antwort von Bill Hero

Thanks for the review Debbie!

Bewertet mit 5 von 5 Sternen

Excellent bill sniper buster service…

Excellent bill sniper buster service provider laser sniper sharp to provide you with the ultimate lowest cost energy service provider. I love the service saves me hours hunting for the best energy service provider each year! Time is something I can never get back Bill Hero saves me both time and money per year!

7. September 2022
Bewertung ohne vorherige Einladung
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Antwort von Bill Hero

Thanks for the review Brian!

Bewertet mit 1 von 5 Sternen

Paid for nothing, steer clear

Paid $79 for a year. Was sent an automated report about savings they supposedly found me. None of the plans were any better than the one I was on. I have enquired twice about this now and heard nothing back. Essentially donated them $79 for a useless automated email. Steer clear.

16. August 2022
Bewertung ohne vorherige Einladung
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Antwort von Bill Hero

HI Michael, not sure what has gone wrong here, but please recontact our support team at Hello@billhero.com.au, and we'll sort this out. THanks

Bewertet mit 1 von 5 Sternen

Bill Hero = Scammers

My wife tried to use Bill Hero to reduce our power bill. Despite providing our information and the requisite $50 it's now 6-months later and no correspondence whatsoever. Scammers. That's the last we'll ever see of our $50. This is really odd as they were recommended by Choice.

1. August 2022
Bewertung ohne vorherige Einladung
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Antwort von Bill Hero

Very sorry to hear this. Not sure what went wrong here, but please contact our support team at hello@billhero.com.au and we will sort this out for you.

Bewertet mit 5 von 5 Sternen

Makes our life so much easier

Makes our life so much easier - especially when utilities pricing appears so complicated. We’re about to renew our subscription for the 3rd year. Absolutely recommend.

22. Juli 2022
Bewertung ohne vorherige Einladung
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Antwort von Bill Hero

Thanks for your support Chris and Wendy!

Bewertet mit 5 von 5 Sternen

ATTENTION: Australian Energy Consumers

This review of Bill Hero Pty. Ltd., an essential service, is written for the benefit of people that are seriously interested in the savings of time, mental and physical energy, and money.
In other words, it is for astute consumers, domestic and commercial.
Note, if you are a naturally sceptical member of the ‘Lazy Tax’ or ‘Loyalty Penalty’ clubs, then save yourself any further effort, stop reading and continue paying more than you have to, just for not shopping around for better electricity and or gas plans.
However, if a financial or emotional tipping point is imminent and uncertainty in finding a better plan to meet your current and future energy needs is holding you back, relax and read on.
The following few reasons may assist you to consider subscribing to this service: a) To appease your curiosity and expand your knowledge about the retailing of energy in Australia. b) To back a winner every month with little or no effort. c) To help your family and friends by gifting them this review, and d) To increase your wealth.
This essential and under-priced service is for the wise selection and purchase of household energy plans, of which there are more than a couple of hundred to choose from at any given time, all over the east coast of Australia.
My good fortune was in the timely discovery of Bill Hero through my membership of Choice. My forever rewards are the lowest possible energy expenditure months after months, grateful family and friends, and one less worry. So how good is that?
It is impossible to imagine a similar or better service on multiple points than Bill Hero.

23. Juni 2022
Bewertung ohne vorherige Einladung
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Antwort von Bill Hero

Thanks for the review Anton!

Bewertet mit 1 von 5 Sternen

Bad recommendations and unresponsive

They sent me a recommendation to a gas provider who does not have the package. And they also recommended an electricity provider whose prices were twice the price of what they recommended. And the customer service is unresponsive when I tried to reach them. Seems very shady.

6. Juni 2022
Bewertung ohne vorherige Einladung
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Antwort von Bill Hero

Hi Mugunthan, as we explained in email, you happened to join in the middle of the most dramatic pricing upheavals ever seen in the Australian energy market, leading to many retailers abruptly retiring and changing their plans, which impacted the results generated on the bills you uploaded. We explained that our service monitors every bill for you and will delivers optimal results over the subscription period, plus offered you a make-good, but you decided to cancel, so we refunded you in full. We think that is not 'shady behaviour'. We don't control the energy market, but we do help our subscribers always get the best possible deals available. Good luck to you with managing this for yourself.

Bewertet mit 5 von 5 Sternen

Good but ...

Initially, Bill Hero saved us a good chunk of money! However, a couple of months later (now) that we want to change our plan, Bill Hero requiring us to pay for a subscription again!!! We have already subscribed for a year and paid the subscription. We emailed them a number of times, but no one got back to us ...

Update:
Bill Hero contacted us and explained that the only way to reassess our provider is through the link provided via email!!! That's a pretty odd way of using a service. So we should look for that email every time lol We ended up spending hours to figure out which provider is better for us and didn't use the Bill Hero.
I changed my review from 3 stars to 4, only because we paid and had to go manually and find the best provider for us.

Update 2:
I just wanna be fair and provide constructive feedback. Once again I change the rating, this time from 4 to 5 stars. Here is my suggestion: I would say at least provide this information on your website, like a notification or something when the user clicks on their profile. You may have explained this in the email, but I have many many subscriptions, I don't think we can expect everyone to remember that they should deal with the situation via email. When I went on the Bill Hero website and tried to figure out how should I upload my bills again, reassess the situation or get more information about price changes, it was directed me to pay for the Bill Hero subscription. I couldn't understand why and it seems it was bad timing for the Customer Service as no one got back to us within days until I left this review here.

4. Juni 2022
Bewertung ohne vorherige Einladung
Bill Hero-Logo

Antwort von Bill Hero

Update 2: thanks for the feedback - and for the revised star rating! We'll look into how we can make it clearer/more obvious how the bill upload process works. We do have info in our Support site about bill uploading: https://support.billhero.com.au/article/84-where-do-i-upload-my-bills and about our email forwarding service which completely automates this process: https://support.billhero.com.au/article/32-how-does-bill-forwarding-work. But I get it, we need to make this as obvious as we can, and we'll find ways to do that.

Update reply: Hi Rmin - it sounds like we did not explain the process for you clearly enough... You don't need to keep track of an old link in an old email. Our system generates and sends a new link link via SMS and email for every bill that we analyse for you. Each link is unique and specific to an individual bill analysis, and contains the exact info you need on which plan is best, saving you those hours of time. We do this for you on every single bill, and all you need to do is get your bills into into the system - either by emailing them manually to uploads@billhero.com.au or by instructing your retailer to send your bills to the Bill Hero address we provide for every subscriber, and we then auto-forward them to your personal email

Original reply: Hi Rmin, sorry to hear this. The team has been extremely busy with a deluge of price change notices. Your subscription issue sounds like something has gone wrong - we've sent a request for more info, and we'll look into this and get back to you

Bewertet mit 5 von 5 Sternen

Transparent business model provide you with significant savings

$1,400 a year saving compared to current suppliers - nearly fell off my chair, had no idea we were paying so much over the odds.
Squirmed a bit at the annual charge, but it's a much more transparent business model than the other comparison sites that only consider the few suppliers from whom they get a commission.

2. Mai 2022
Bewertung ohne vorherige Einladung
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Antwort von Bill Hero

Awesome result! Yes, it's a paid subscription service, and you get exactly what you pay for – Savings as a Service

Bewertet mit 5 von 5 Sternen

Everyone should be using Bill Hero

➢ Imagine having someone search for a better energy plan, SPECIFICALLY FOR YOU and your household.
➢ Someone who will consider EVERY SINGLE POSSIBLE PLAN available in the entire market.
➢ And then do it EVERY SINGLE MONTH.
➢ And NEVER EVER BOTHER YOU until they actually find one worth switching to.
➢ And then ONLY CHARGE $5 a month for all of that effort.

Well that's Bill Hero in a nutshell.

19. April 2022
Bewertung ohne vorherige Einladung
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Antwort von Bill Hero

Thanks Mike! This review is going straight to the pool room!

Bewertet mit 5 von 5 Sternen

first bill after Bill Hero recommended change

I got my first bill from the recommended company (1st Energy). Calculated same bill at old company's rates (AGL). AGL would have charged me $110.00 whereas 1st Energy I am $191.61 in credit. That is for 3 months. That is 2 weeks groceries for me!

15. April 2022
Bewertung ohne vorherige Einladung
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Antwort von Bill Hero

Awesome result! We're very glad we could help. Hope you put some extra chocolate in your grocery shopping list to celebrate.

Bewertet mit 1 von 5 Sternen

Dreadful

Dreadful. They do not answer emails. They do not call back when a support call is booked. No service delivered at all. Just awful

22. März 2022
Bewertung ohne vorherige Einladung
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Antwort von Bill Hero

Hi Andrew, sorry you experienced a covid-related delay in speaking with our support team. Hope you're happy with your refund.

Bewertet mit 5 von 5 Sternen

Energy bills are designed to confuse

Energy bills are designed to confuse. I’ve tried but at the end of the day I’m only comparing a few. There are power and gas companies Bill Hero nominate that I’ve never heard of. They do the work and changing is easy enough. They let me get on with other things. Thank you!!

18. Februar 2022
Bewertung ohne vorherige Einladung
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Antwort von Bill Hero

You're welcome Michael! Thanks for your review

Bewertet mit 5 von 5 Sternen

What a fantastic service

What a fantastic service. They have shown me huge savings on my gas and electricity bills. I find the task of understanding all the fine print quite irksome, and thankfully Bill Hero does it for me. I actually look forward to receiving instead of dreading my bills now.
Bill Hero, the gift that keeps on giving!

17. Februar 2022
Bewertung ohne vorherige Einladung
Bill Hero-Logo

Antwort von Bill Hero

Thanks Stan! We love that we actually make bills work for our subscribers, not against them!

Bewertet mit 5 von 5 Sternen

I joined Bill Hero about 6 weeks ago…

I joined Bill Hero about 6 weeks ago and I’m way ahead already - well over $500 savings on my electricity bills for the coming year. Comparing plans was a tedious and confusing task for me, even with the help from the government sites. Bill Hero presented a ranking of plans, including many smaller retailers that don’t have the shiny advertising of the bigger ones and that I’d never heard of. I chose one that gives incredible rates and a friendly, easy to understand service. The best thing though is that every bill now is automatically reviewed by Bill Hero, so I’ll always know how mine compares month by month, to every single plan available. I’ve already saved more than the Bill Hero subscription amount and love that their job is to look out for me - no more paying the “lazy tax”! Signing up with Bill Hero was very quick and simple too, and with their money back guarantee you just can’t lose.

2. Dezember 2021
Bewertung ohne vorherige Einladung
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Antwort von Bill Hero

Thanks for the review Karin! We've written a post about why it makes sense to consider smaller retailers, even if you've never heard of their brands before - https://support.billhero.com.au/article/77-ive-never-heard-of-these-retailers

Bewertet mit 5 von 5 Sternen

Already saved me $600 annually right from the get-go

Already saved me $600 annually right from the get-go. I feel that I can just relax and know that if there is a better deal then they'll cover my back so I don't have to spend time looking for one every month as the market and my needs keep changing.

6. Oktober 2021
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Who doesn’t love to save money?

When I signed up to bill hero I did so to save a few bucks and support an independent Australian business. Well 6 months in and i’ve saved almost $500 already. Unbiased and efficient, can’t wait for them to branch out beyond gas and electricity. You’ve got me for life guys. Well done!

7. September 2021
Bewertung ohne vorherige Einladung
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Antwort von Bill Hero

Thanks Seth, we're honored to have you as a subscriber, and we're looking forward to providing our Savings as a Service for you across more categories in future! Energy is just the beginning!

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