Always working & easy to use especially with the app & price offers. Only issue I have is the distance between vehicles & charging bays but this seems to be the same with other companies when sid... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Overall the service is generally good. However, I often experience times when a charging space says it's occupied when it clearly is not. There's also times when I plug into an available space and it... Mehr ansehen
Absolutely awful customer service. The chargers at ashbrook lane keep failing to connect and taking multiple pre authorisation charges which I've reported many times. I then have to wait up to 10 days... Mehr ansehen
Unternehmen hat geantwortet
I am one of the many millions who are disadvantaged because we do not live in a house with a driveway. because of this I look at all the charging companies and look for the best deal. Before BE... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
Be.EV is a UK-wide electric vehicle (EV) charging network, founded in 2019 and headquartered at 111 Piccadilly, Manchester. We have 50 employees and operate more than 2,500 charging bays across over 680 sites nationwide. We’re one of the UK’s largest rapid and ultra-rapid EV charging networks, building charging hubs in places that make sense: along busy routes, at popular destinations and right in the heart of local communities. We offer drivers the right charging speeds in the right places, with plenty of ways to start and pay for a charge, including the Be.EV app, RFID card and contactless payment. Everything starts with listening to drivers. They told us they wanted reliable chargers, clean and spacious bays, fair pricing, an app that works and a team that genuinely listens. So that’s exactly what we’re building. Every piece of feedback helps shape what we do next. We’re proud to deliver 99% network reliability, but our focus goes beyond charging bays. We’re here to make public EV charging simple, convenient and dependable, whether you’re charging close to home, while shopping or during a longer journey. Ultimately, we want to help every driver Love Every Electric Journey. Be.EV is majority owned by Octopus Energy Generation, one of Europe’s largest renewable energy investors. As more drivers switch to electric, we’re continuing to grow a nationwide charging network designed around people, powered by renewable energy and shaped by the customers who use it every day. Keep up with Be.EV: Facebook: Be.EVchargingnetwork Instagram: @be.ev.charging LinkedIn: Be.EV X: @BeEV_Charging YouTube: Be.EV_Charging
Kontaktinformationen
Rodwell Tower, 111 Piccadilly, M1 2HY, Manchester, Vereinigtes Königreich
- 0800 917 3208
- support@be-ev.co.uk
- be-ev.co.uk
4,1
Gut
287 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 82 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
All ok
All ok, only issue is reversing in with a rear charge car and avoiding the bollards
4. November 2026
Had to change chargers twice at…
Had to change chargers twice at Sheffield before finding one providing an acceptable rate of charging. First two were only providing 22kWh.
Not a great start to my first session since subscribing.
2. November 2026
Antwort von Be.EV
Morning John, we’re really sorry to hear this, especially as this was your first charging session since subscribing. Having to try three different chargers before finding one delivering an acceptable speed is certainly not the experience we want for our customers.
We’d really like to investigate what happened at the Sheffield site. Please drop us an email at feedback@be-ev.co.uk with the hub name, date, time and chargers you tried, and our team can look into the individual charging sessions and investigate why the speeds were lower than expected.
As a small apology, we’ve also arranged a goodwill gesture, so please keep an eye on your emails over the next few days.
We really appreciate you choosing to subscribe to Be.EV and hope the rest of your experience with us is a much more positive one 💚
Stafford Charging
Stafford. Chargers worked ok, no issues with app. Clean, well maintained area. Hassle-free experience.
4. November 2026
Absolutely awful customer service
Absolutely awful customer service. The chargers at ashbrook lane keep failing to connect and taking multiple pre authorisation charges which I've reported many times. I then have to wait up to 10 days to get my money back, all caused by a beev error. I wouldn't mind once or twice but Ive made them aware of this 5 or 6 times now. They couldn't be less botheredI will be cancelling my monthly subscription.
4. November 2026
Bewertung ohne vorherige Einladung
Antwort von Be.EV
Hi Benjamin, we’re genuinely sorry to hear about your repeated poor experiences at Ashbrook Lane and understand why you’re considering cancelling your subscription. This is not the reliable charging experience you should expect from Be.EV.
We’ve referred the site to our networks team for a full review. Pre-authorisation holds are automatically released by us within 48 hours, although some banks may take longer to return the funds. If this happens while you’re charging, our Driver Support line (0800 917 3208) can assist with releasing the hold and remotely starting a session for Be.EV members.
We’ve requested some additional information through Trustpilot. Please respond there or email feedback@be-ev.co.uk so we can investigate your sessions fully and discuss how we can put things right. We review and act on all customer feedback, and we’re sorry you’ve felt otherwise 💚⚡
Antwort von Be.EV
Hi Jay, we’re sorry to hear you found the charging price too expensive. We know energy costs continue to be a concern, so we’re focused on giving drivers more ways to save.
Be.EV members can currently charge for 49p/kWh between 7pm and 7am, giving you a 12-hour off-peak window.
If you charge more regularly, our Flexi Pass costs £13.99 a month and unlocks 39p/kWh all day, every day at eligible Be.EV locations, with the option to cancel anytime.
We appreciate you sharing your thoughts and hope one of these options can make your future charges better value 💚
The app works really well and is so…
The app works really well and is so easy to use and the rates are very good would not change a thing
4. November 2026
Very good al ways worked and available…
Very good al ways worked and available at a very goo price
4. November 2026
The guy guided me precisely to solve my…
The guy guided me precisely to solve my issue.
4. November 2026
Sometimes it doesnt connect
Sometimes it doesnt connect, but not as bad as others.
Price changes are frequent though.
4. November 2026
easy to use
easy to use, lots of space and lots of chargers, easy to use with the app
4. November 2026
Easy to Use
Easy to Use better value if you sign up to a monthly plan quick chargers
4. November 2026
High performance chargers & quality phone support
Electricity outlets are very high spec & great performance plus, the support line is very good too. They’re always available to talk though any issues.
4. November 2026
Poor Changing 1.5kw
Why I’ve given you two stars because the charging is extremely poor 1.5kw my car can do 6.6kw I rang somebody the other day and complained and still nothing has been done
4. November 2026
Antwort von Be.EV
Hi Zak, we’re really sorry that your charging experience fell short, particularly as you’d already raised concerns about the charging speed with us previously. We understand how disappointing it must be to see speeds of around 1.5kW when your car can accept up to 6.6kW.
We’d like to investigate the charging session properly and find out what’s causing the reduced speed. Please email us at feedback@be-ev.co.uk with the site, charger used, date and approximate time, and our team will look into it and raise any issues that need resolving.
Thanks for giving us the opportunity to look into this, and apologies again for the frustration caused 💚
Always easy to charge with BE EV
4. November 2026
So funktioniert Trustpilot
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