Ordered online and called up to double check my order. Greeted by lovely friendly lady who assured all ordered correct: replacement toilet seat received next day ! Very well packaged, Great experience... Mehr ansehen
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Das sagen Bewerter
Quick easy and the same product was double the price at my local supplier. Arrived on time as stated excellent from start to finish.
Ordered a replacement toilet seat. Arrived two days later (great) in post packaging. Original packaging inside had DPD return tape on it and a returns label. Seat inside was broken. Contacted B&SD... Mehr ansehen
Unternehmen hat geantwortet
Worth the wait. Company were up front about waiting times for replacement toilet seat. (Original Duravit seat approx 10 years old). They kept me up to date with order and promptly answered email... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
BASD aims to provide a wide range of great bathroom products, supported by strong product knowledge and fantastic customer service
Kontaktinformationen
Unit 16 Lumina Way, EN1 1FS, Enfield, Vereinigtes Königreich
- 020 7697 3188
- info@bathroomsandshowersdirect.co.uk
- bathroomsandshowersdirect.co.uk
4,7
Hervorragend
4198 Bewertungen
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Antwort von Bathrooms And Showers Direct
Thank you Sanjiv,
I am sorry that we were unable to get the product for you in the original lead time advised. This was out of our hands due to a supply issue with Roca.
If there is anything we can help with in the future, please let us know.
Regards,
BASD Customer Service.
Replacement Of Twyfords toilet seat
Managed to source a replacement toilet seat for our Twyford Envy suite. Found the site easy to navigate and the item was despatched and delivered within a few days. Very happy with the service received from Bathrooms and Showers Direct.
30. April 2022
Antwort von Bathrooms And Showers Direct
Thanks for the review Elizabeth
Regards,
BASD Customer Service.
Great customer Service
There was a part missing and Afia, from the office, arranged for a perfect replacement to be delivered asap.
Very impressed with that level of customer service.
29. April 2022
Bewertung ohne vorherige Einladung
Antwort von Bathrooms And Showers Direct
Thanks Viral, It's great to hear Afia is earning her wages ;-)
Regards,
BASD Customer Service.
Great customer service from Afia
Great customer service from Afia, who dealt with a replacement toilet seat issue efficiently and courteously.
29. April 2022
Bewertung ohne vorherige Einladung
Antwort von Bathrooms And Showers Direct
Thank you for the review Susan
Regards,
BASD Customer Service.
Professional and efficient service
I have used this company twice now and the experience has been very positive. The second time my item arrived in a damaged state due to poor packaging and courier service. Bathrooms and Showers Direct were immediately dealing with the situation and had a replacement product sent in the post the next day. I am very happy with the company and how efficient they are. I will be using them again for multiple products that I need to order.
29. April 2022
Bewertung ohne vorherige Einladung
Antwort von Bathrooms And Showers Direct
Thank you Matthew, our aplogies for the damaged product once again, but happy we got it sorted so quickly
Regards,
BASD Customer Service.
Good customer service
Good customer service.
Great at communicating status of order.
Prompt refund when the order got delayed.
Pleasant staff.
Good all round and highly recommended.
29. April 2022
Antwort von Bathrooms And Showers Direct
Thanks Ros, good to hear.
Regards,
BASD Customer Service.
Quick and efficient
Quick and efficient, the new toilet seat arrived within a few days and was packaged very well.
29. April 2022
Antwort von Bathrooms And Showers Direct
Thank you for the review.
Regards,
BASD Customer Service.
Fantastic Company and Staff!!
I cannot recommend this company enough. They have gone above and beyond for me! I have been dealing with one of there employee named Afia and she has been amazing! The most helpful person I have come across by far. I work for a building and maintenance company, my job is finding materials etc so I deal with people/companies online on a daily basis. But Afia and this company will now always be my go to whenever I require anything for a bathroom or shower room.
28. April 2022
Bewertung ohne vorherige Einladung
Antwort von Bathrooms And Showers Direct
Thank you Hannah, I know Afia has been working hard to get your order sorted and we have passed on your kind comments.
Regards
Becky Ellis
Customer Service Manager
I was looking to buy two specialist…
I was looking to buy two specialist toilet seats. Not only did Bathrooms and Showers Direct quote a good price but had them to me in only a few days AND kept me updated constantly
26. April 2022
Antwort von Bathrooms And Showers Direct
Thanks Peter, good communication is key.
Regards,
BASD Customer Service.
I needed a small Butler Sink and I…
I needed a small Butler Sink and I needed it for my kitchen cabinets to be made.
I saw this company on the internet and decided to try them, 2 days later it was with me, it was perfect. I thought they gave a brilliant service and would highly recommend them to everyone.
25. April 2022
Antwort von Bathrooms And Showers Direct
Great to hear, thank you!
Regards,
BASD Customer Service.
Exellent customer service
Placed order but unfortunately the item was not in stock, customer service contacted me and said they would try and source the item and contact me within 3 days or sooner, which they did. the person was very helpful polite and explained everything and gave me options or a refund. I had a a refund but was so assured by the helpful staff I would definitely place an order in the future.
25. April 2022
Bewertung ohne vorherige Einladung
Antwort von Bathrooms And Showers Direct
Thank you Ronnie, it is good to hear we did so well out of a sticky situation. We look forward to future orders from you. Don't forget to tell your friends :-)
Regards,
BASD Customer Service.
very happy with the sink and the…
very happy with the sink and the service it was here so quickly after ordering , brilliant!
25. April 2022
Antwort von Bathrooms And Showers Direct
Fantasitc, thank you for the review
Regards,
BASD Customer Service.
Identified right part to replace…
Identified right part to replace discontinued Roca item. Thanks for this.
23. April 2022
Antwort von Bathrooms And Showers Direct
Always happy to help, glad we identified the correct part.
Regards
BASD Customer Service
Awful experience so far...
Awful experience so far...
I have been sent two wrong items and I have asked for a refund, they have sent for collection of the item and I haven't been able to return it because they are using DPD they have wasted my time 3 times in a row as the driver (craig) doesn't turn up for collection.
I've called dpd for hours on end and nothing has been sorted. You guys haven't replied to my email 8 days ago and I'm really starting to believe how awful of a company you are.
I hope you see this and get this sorted as this is AWFUL customer service.
22. April 2022
Bewertung ohne vorherige Einladung
Antwort von Bathrooms And Showers Direct
Good Afternoon Ben,
I am sorry to read such a poor review. I will email you directly.
Regards
Becky Ellis
Customer Service Manager BASD
Antwort von Bathrooms And Showers Direct
Thanks Carol.
Regards,
BASD Customer Service.
Good efficient service
21. April 2022
Antwort von Bathrooms And Showers Direct
Thank you!
Regards,
BASD Customer Service.
Good service
I contacted customer services before ordering Twyford Moda toilet seat who knew toilets seated were so complicated. The lady was cheerful and happy to help. I ordered on line very easy my order arrived on time well packed and was an original no a cheap copy.
Well done.
21. April 2022
Bewertung ohne vorherige Einladung
Antwort von Bathrooms And Showers Direct
Thank you Patricia,
We only stock original parts, and yes, I share your astonishment at how many loo seats there are, it's always a challenge to find the correct one and we are happy to help.
Regards,
BASD Customer Service.
Problem free transaction
Competitive prices and easy to place an order on a logical website. The company kept me up to date on progress of the order.
20. April 2022
Bewertung ohne vorherige Einladung
Antwort von Bathrooms And Showers Direct
Thank you for the review
Regards,
BASD Customer Service.
Great customer service given by Afia
Great customer service given by Afia. She was prompt, courteous, and informative throughout the transaction. Super quick delivery. Overall fantastic experience. many thanks Afia
20. April 2022
Bewertung ohne vorherige Einladung
Antwort von Bathrooms And Showers Direct
Thank you! Afia will be pleased to hear this.
Regards,
BASD Customer Service.
This is my second item I purchased from…
This is my second item I purchased from this company as before superb service and very compatible prices. Could not fault it in any way. If ever I need bathroom fittings or plumbing accessories this company is first to check on my list. Great all round service from Bathrooms and Showers Direct, thank you
20. April 2022
Bewertung ohne vorherige Einladung
Antwort von Bathrooms And Showers Direct
Thank you for the review Peter, it's good to hear you will be back.
Regards,
BASD Customer Service.
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