Ordered online and called up to double check my order. Greeted by lovely friendly lady who assured all ordered correct: replacement toilet seat received next day ! Very well packaged, Great experience... Mehr ansehen
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Das sagen Bewerter
Quick easy and the same product was double the price at my local supplier. Arrived on time as stated excellent from start to finish.
Ordered a replacement toilet seat. Arrived two days later (great) in post packaging. Original packaging inside had DPD return tape on it and a returns label. Seat inside was broken. Contacted B&SD... Mehr ansehen
Unternehmen hat geantwortet
Worth the wait. Company were up front about waiting times for replacement toilet seat. (Original Duravit seat approx 10 years old). They kept me up to date with order and promptly answered email... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
BASD aims to provide a wide range of great bathroom products, supported by strong product knowledge and fantastic customer service
Kontaktinformationen
Unit 16 Lumina Way, EN1 1FS, Enfield, Vereinigtes Königreich
- 020 7697 3188
- info@bathroomsandshowersdirect.co.uk
- bathroomsandshowersdirect.co.uk
4,7
Hervorragend
4198 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
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Excellent customer service
Excellent customer service. All my many questions were answered quickly and the items were all as described when I collected them.
27. Mai 2022
Antwort von Bathrooms And Showers Direct
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business! :)
BASD Customer Service
Customer service was on point
Customer service was on point. Super friendly and super efficient. Thank you Afia
27. Mai 2022
Bewertung ohne vorherige Einladung
Antwort von Bathrooms And Showers Direct
Thank you so much for taking the time to give us this lovely feedback! :) We are pleased you were happy with our service! :)
BASD Customer Service
Excellent service
Excellent service from ordering, prompt delivery and handling the return and refund of part of my order from Afia. Friendly, professional and super-efficient! Thank you…will use again
26. Mai 2022
Bewertung ohne vorherige Einladung
Antwort von Bathrooms And Showers Direct
Thank you so much for taking the time to leave us such a lovely review, we really appreciate your feedback and it is nice to hear that you are delighted with the service that you received from us. We will be sure to pass your comments on to Afia! :)
BASD Customer Service
Friendly, expert company
The chat team from this company was excellent in providing adequate answers for the items we were looking for. Sometimes is hard to find items you need for your business and delivered in real time, but these guys were fantastic! We'll come back to buy from this company in the future!
25. Mai 2022
Bewertung ohne vorherige Einladung
Antwort von Bathrooms And Showers Direct
Thank you so much for the lovely review Gary! It's great to hear you were pleased with our service and hope to see you again in near future! :)
BASD Customer Service
Thank you Afia for all you help
Thank you Afia for all you help. Went beyond and above to help me. Excellent customer service. I couldn’t praise her patience and help enough, she is a credit to the company. Thank you so much for your help . Will not hesitate to come back or recommend to friends and family.
24. Mai 2022
Bewertung ohne vorherige Einladung
Antwort von Bathrooms And Showers Direct
Thank you so much for the lovely review! It's great to hear you were pleased with our service and we will be sure to pass your comments to Afia! :)
BASD Customer Service
Broken product. Quick delivery.
Ordered a replacement toilet seat. Arrived two days later (great) in post packaging. Original packaging inside had DPD return tape on it and a returns label. Seat inside was broken. Contacted B&SDirect and told definitely wasn’t sent out broken, they had just reused the box, and it must have been the delivery people. I sent some more information and a replacement was sent out next day. I wasn’t asked to return the original broken seat so had to dispose of it myself. Three star rating due to speed of service but otherwise would have been two stars.
23. Mai 2022
Antwort von Bathrooms And Showers Direct
Hi Lee,
I am so sorry for the way the first parcel turned up. We do not use the swap it service from DPD, so I am a little perplexed. Looking at the DPD proof of delivery photo, there is a black screen so I can't for definite say whether the outer packaging was damaged at DPD, however it is likely that this can only have been a previous return. Generally we would not put anything back into stock if the box is damaged, let alone the product.
I am glad that we resolved the problem quickly for you.
Kind Regards
Becky Ellis
Customer Service Manager BASD
great and fast service
22. Mai 2022
Antwort von Bathrooms And Showers Direct
Thank you so much for taking the time to give us this feedback! :)
BASD Customer Service
Excellent service
21. Mai 2022
Antwort von Bathrooms And Showers Direct
Thank you so much for taking the time to give us this feedback! :)
BASD Customer Service
An efficient delivery service, but a quality control issue (revised)
An efficient delivery service.
Supply problems in the economy seem to affect everything, so I was not concerned about a supply problem and having to wait as Bathrooms and Showers direct communicated well.
However, there are quality control issues as the toilet seat I ordered was very badly damaged on delivery and it is unlikely to have been checked when packed, as there was no sign of damage on the packaging.
20. Mai 2022
Antwort von Bathrooms And Showers Direct
Good Morning Michael,
I am sorry that you feel we deserve just a one star review.
I have looked at the emails and photos you have sent us and I believe that the damage has been caused in transit. Often the outer packaging may not show any signs of being dropped, however this is not always a sign of poor handling. We have taken this up with our delivery partner and I can only apologise for the inconvenience this has caused. This is not the usual standard of service that we offer.
I can see that Afia had responded to you very soon after receiveing your initial email and that we are dealing with this for you.
Kind Regards
Becky Ellis
Customer Service Manager BASD.
Antwort von Bathrooms And Showers Direct
Thank you so much for taking the time to give us this feedback! :)
We are pleased you were happy with our service.
BASD Customer Service
We were happy with the service
We were happy with the service, when the delivery people said no one was in (when we had stayed in all day!) and wanted to charge for redelivery they sorted it out for us and their customer service was very helpful
19. Mai 2022
Antwort von Bathrooms And Showers Direct
Thank you so much for the feedback!
It's great to hear that our customer service team was able to help you out! :)
BASD Customer Service
Quick and easy
Had the product I wanted in stock at the cheapest price I could find.
Easy to order and very quick delivery.
Very happy with the service and the product.
18. Mai 2022
Antwort von Bathrooms And Showers Direct
Thank you so much for the lovely review!
It's great to hear you were pleased with our service and hope to see you again in near future! :)
BASD Customer Service
Kohler Mira shower hose replacement
Item delivered on time as advised, no fuss, no hassle.
15. Mai 2022
Antwort von Bathrooms And Showers Direct
Thank you so much for taking the time to give us this feedback! :)
BASD Customer Service
Delivered before time ,not fitted yet…
Delivered before time ,not fitted yet but looks good quality for the price
15. Mai 2022
Antwort von Bathrooms And Showers Direct
Thank you so much for taking the time to give us this feedback! :)
BASD Customer Service
Excellent price and speedy next day…
Excellent price and speedy next day delivery. The item arrived in less than 12 hours . Outstanding service !!!
15. Mai 2022
Antwort von Bathrooms And Showers Direct
Thank you so much for taking the time to give us this feedback! We are pleased you were happy with our service and with the speedy delivery.
BASD Customer Service
Great service
Great service, had to wait few days for the part to be available but that wasn't a problem. I would appreciate if the packaging would be more efficient. Item has been delivered with slightly bent copper pipes which is not visible when you are receiving the delivery
14. Mai 2022
Antwort von Bathrooms And Showers Direct
We really appreciate you taking the time to share your rating with us. We will be sure to pass on this feedback to our warehouse team. Thank you so much! :)
BASD Customer Service
Good quality and service
14. Mai 2022
Antwort von Bathrooms And Showers Direct
Thank you so much for taking the time to give us this feedback! :)
BASD Customer Service
Beautiful sink
Beautiful sink. Exactly what I wanted. Came quickly. An easy purchase. Would use them again.
13. Mai 2022
Antwort von Bathrooms And Showers Direct
Thank you so much for the lovely review! It's great to hear you were pleased with our service and hope to see you again in near future! :)
BASD Customer Service
Fantastic customer service!
We have had the most fantastic experience with this company. Having bought items from various online shops this company have been the best by a long way. Their customer service is brilliant, we have emailed questions about products and received quick and detailed answers, they were flexible about delivery and when we needed to exchange a product they organised for a delivery and collection the next day. Thank you to Becky and Afia who we dealt with, they were both brilliant.
13. Mai 2022
Bewertung ohne vorherige Einladung
Antwort von Bathrooms And Showers Direct
Thank you so much for the lovely review! It's great to hear you were pleased with our service.
Thank you for choosing BASD.
I will be sure to pass on your comments to Becky and Afia :)
BASD Customer Service
Great product & fast delivery
13. Mai 2022
Antwort von Bathrooms And Showers Direct
Thank you so much for taking the time to give us this feedback! :)
BASD Customer Service
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