Bankinter 

NEFASTO!!! DESPUÈS DE MÁS DE DOS MESES SIGUEN BLOQUEADAS LAS TARJETAS!!

Sorry to say but NO STAR really. it’s their policy to shout & humiliate the old and sick couples. When they know that we are going back due to stroke. They talk over you to other customers who have investments with them. Very sad after banking with them for 17 years. All staff should be sent to London Banks to learn PR .
Still get nightmares and our blood pressure shot up.

Gave it a one star review because no stars was unavailable! Appalling treatment of clients. Unhelpful and rude staff, especially the director I dealt with called Alicia who said on the phone to me that she couldn´t help me as I was a bad client! AVOID AT ALL COSTS! They help NO ONE, only the clients that they like and suck up to. The Los Dolses branch is the worst EVER! Can't believe all the bad reviews I have read and the experiences people have had, the same as mine, and the same staff is still there...doesn't their superiors read the reviews and worry? Shocking.

I have a BankInter account but live in the UK. They consistently fail to respond to emails & so far, 3 years following my father's passing they have failed to close his account. Their charges are very high & when I visit the branch when in Spain the queues are always long and the wait to be served is unacceptable. Avoid.

I actually dread going in to the bank to do anything. The staff are abrupt and rude and talk down to you. I had a hold put on my account which the cashier announced to the whole bank instead of taking me to one side. When I asked about closing my account she just seemed really annoyed with me. Their charges are very high and their customer service is very poor. I have never come across a bank like this before. I will be closing my account, I actually came home in tears from the bank yesterday.

Got a letter from Bankinter threatening to block our account if my wife didnt provide confidential information on her that they apparently didnt have. Spent 40 mins on the phone to customer services a week or so ago sorting it out and were assured everything was fine now. Received a letter this morning telling me our bank account is now blocked. Utterly incompetent.

Sou brasileira e estou tentando abrir conta junto ao banco há 22 dias. De início fui atendida, enviei os documentos e logo convidada para assinar os contratos. Após feito, uma lista de documentos por enviar infinita. Enviei todos os comprovantes de Portugal, e ainda assim continuavam a me exigirem todos os comprovantes do Brasil, enviei todos os documentos pessoa física e jurídica, até a altura que estou a sentir que para não vetarem a minha abertura de contas, estão cada vez mais aumentando o nível de documentos exigidos para conclusão do contrato.
Se não querem abrir a conta para estrangeiros é só não iniciarem o processo, agora me colocar numa situação em que preciso provar a todo tempo uma lista de documentos intermináveis, é inadmissível.
Não recomento !!!!

Absolutely the worst bank in Spain. We have lived here for 11 years and the current experience with Bankinter is so infuriating and ridiculous that's it's laughable. Long story short...

- Three seperate frauds on our account in three months
- Four attempted deliveries of new cards, all unsuccessful
- Hours and hours spent on the phone, mostly futile attempts to speak to someone in seniority.
- Over 20 double transactions taken out of our account in the last few months, and many not rectified.

Can't wait to pay off our mortgage with them next month and take our business elsewhere.

Xenophobic treatment of UK residents. PLEASE do not join this bank. Clearly the senior management of this business do not care or they would instigate change and respond to these overwhelming appalling reviews. Los Dolses branch is particularly appalling.

I have been trying to open an account with a power of attorney for 9 working days...the bank just don't respond! The clients are good credit worthy people and don't deserve to be treated like this.

Sold our apartment, paid all our service charges & gains tax. Before leaving Portugal we went to Bankinter to explain we were selling and returning to the U.K. and the Bank advised just to email them to close the account which we did, many emails later with no response Bankinter have now added their own charges to put our account to being overdrawn by €19.00. Sent a letter tracked & to be signed for but the bank refused to take the letter. This is not a good experience.

Steer well clear of this lot !
It’s easier to speak to the pope than get a reply from anyone at Bankinter , 13 emails dozens of unanswered phone calls , the whole set up is designed to frustrate you.
I have to personally fly to faro to sign 1 form to complete my villa sale , 21st century, global warming, don’t except the countless other legal ways this can be done and nobody will talk to me 😡 booking taxis hotels and flights tomorrow then I fully intend to sue them , fuming 😡

Absolutely clueless, if not deliberately misleading. I think both.
I opened my account at Los Dolces nearly 3 years ago having 'sacked' Sabadell for being the worst bank I had ever had association with. I have to say, Bankinter is worse. Sabadell's biggest 'crime' was its terminal apathy. But I realise now -in full, rude colour- that 'terminal apathy' is endemic across Spain's entire banking network.. Who knows why but it is. I have since heard similar stories of both incompetence & even apparent wilful deceit from other banks, most recently Kaiser.

Back at Bankinter, Los Dolces & it was all smiles on 'signing day' & none of the typical 30 to 45 minute wait in a queue as one-teller-deals-all & others sit elsewhere pretendíng they are too busy to assist. (Previous review refers to how the charm offensive faded as my signatures dried.)

Immediately after having signed with this lot I was informed that I would need to keep a minimum of €2000 in my account in order to avoid further banking fees. By immediately I mean the very next day when I visited due to app issues. Yep, I was in the queue then. And thereafter.
And so, like the idiot who believed his bank was telling the truth, I complied without fail from that point. I considered it sharp practice to be told retrospectively but... I was signed up by then, wasn't I & so this fool had to bite the bullet.
What choice anyway?

Today, 3 years later, I join the usual queue to register my renewed passport with them, so as to try to pre-empt officious id queries at some point in the future.
In passing, I asked if I am still required to keep €2000 minimum in my account.
Initially, the guy with the ponytail (pleasant enough chap; no complaints there) stated I don't need to be anything other than in credit, sufficient for my direct debits to be transacted appropriately.
I advised him I had been told this near enough immediately after signing, albeit verbally and -perhaps conspicuously now I think about it- I never saw that in writing.
He said he was.. 'new & I might be right.' Crikey! Did he miss the training? Was there any?
Honestly, I am not making this up.
I asked him to check.
There was a pause as he looked at his computer and after a while he said he had just contacted Head Office -I didn't see much typing to be honest- & they had confirmed I am in fact.. correct after all.
At this point the lady to his left stated that, no, I do NOT need to keep €2000 minimum in the account.
I asked why I had ever been told that.

It's pathetic, really. Dangerously incompetent & not something any UK bank would ever likely be involved in.

Meantime, of course, Bankinter managed to have access to €2000 from just this one customer, whenever it suited them, interest free, while I have spent the last 3 years like the village idiot exchanging currency which at times was inevitably at an unfavourable rate, to comply with this fake rule. Was it a blatent lie all that time ago? I am sad to say that it does beg the question.

Two years ago, I sent a separate complaint concerning poor service. Emails being consistently ignored, even when finally FAO the (new) Branch Manageress. It was sent from UK as a 'Signed For' document, at not inconsiderable cost. I received the usual confirmation from Royal Mail that it had arrived & I had an image-copy of the scanned in-branch signature.

I received no reply even to this.

A short while later, I arrived in Spain & managed to see the manageress walking through which was fortuitous because it is surely a fair presumption that there would have been no chance she would have granted me an audience with any warning of what it was about.
I showed her the scanned image of the in-branch signature provided by Royal Mail proving it had arrived & asked why she had (still) not replied.

The woman denied ever receiving it.

I suggested she investigate who the signature belonged to.

She refused. (WHY?)

She also refused to even credit me for the pointless sending of the document and complaint in the first place. That, against the overwhelming evidence that my paperwork & attached complaint got to this woman's branch.

In the UK that would be taken deadly seriously & it would -incontravertably- have been urgently, fully investigated to a conclusion. There is little doubt, staff would have been sacked for incompetence if not 'wilful mishandling.' The lack of integrity if not some cynical form of actual corruption (by one or more employees in this example) would have been a red flag at any UK bank.

But this is Spain, isn't it?

My bank in UK is First Direct. I have been with them since April 1993.

There is only one reason for that.

They are efficient, competent & it goes without saying, actually, there is not the vaguest whiff of corruption or other malpractice.

Not so in Spain, sadly.
Not so at all.

I INVITE A REPLY FROM BANKINTER (As if!)

Insultante me parece que se anuncien diciendo " el banco que lo ve como tú "... Algo así dicen en su patético anuncio. Los bancos son unos ladrones, siempre !!!! Gente sin escrúpulos que dejan a la gente sin casa. Sinvergüenzas, ladrones, estafadores.... Entonces, nunca vais a ver lo que ve el pueblo. Ladrones mentirosos !!!!!!! Vosotros sois los terroristas !!!!

Never had such a bad experience with any other bank. 0 customer service, and just now my account (both app and web online) has been deactivated all of the sudden ... over the weekend, so i cannot access my funds, do transfers, etc as nobody takes my calls and multiple emails i have sent. I had issues with them since i started 6 months ago when i choose them as my banking provider for current account and investment funds (biggest mistake). On Monday i will terminate the account and move to a serious bank, i will also inform my company to choose their partners more thorough and not advertise internally for employees such services. Its unbelievable

No pondría ni una estrella, pésimo servicio. Atención al cliente pésima. No lo recomiendo, para mi son unos estafadores.... Jamás volveré a financiar nada con este banco, mucho menos abrir cuenta o hipoteca. No me informaron correctamente y me cobraron una penalización desorbitada.

Racist and discriminatory bank

I wish i could take this bank to court. Seriously, stay away from this bank. They are thieves and liars and worst of all, racist.

The worst thing about the bank is the people who work there. Extortion, hidden fees, and also absurdly and wild requirements to even open an account. Like they told me earlier today, you need a credit card with them in order to open a bank account and you have to use the card once in a month, also it will cost €40 every year. Like seriously what is wrong with these people. Just because im black, they think i am uneducated and they can swindle me. Well, i told the woman in the register NO and will never open an account with them. Horrrible, stay away!

Desde el primer momento con dolores de cabeza, quieren informatizar todo y lo hacen fatal, dos tarjetas en 1, (mas te vale no usar la que no es), te dicen que no tienes comisiones en X cajeros, y la primera vez que voy a sacar en uno de estos me piden comisión...

En el Bankinter de la calle Virgen de Luján de Sevilla son muy flojas. Siempre q he ido con un problema, siempre echan balones fuera remitiendome al tfno o la app. La última vez fue por un problema q tuve con la tarjeta y les dije q por tfno me dijeron q solo se podia solucionar en mi sucursal, aun así pasaron. A los 2 dias de eso cambié de Banco, no voy a decir cual para no hacer publicidad. Nunca mas, hasta día de hoy, tuve problemas.

Opening account here wasn't easy but with helpfull staff in Ponta Delgada it was done relatively quickly. If you want to see your account details, you have to download pdf. Number in pdf has spaces between numbers so after you paste, you have to delete them.  The transaction history you can see only few days ago. To see a bank statement older than 2 months you need to receive sms code (and guess what: I didn't receive it - I tried 3 times). The menu list is very bad organized. In the menu there is too much icons - it's not minimalistic. You have to search for everything going from menu to submenu to another submenu... If you loose or forget your login details, it's a very big problem. Make sure to save safely information for account login renewal (it's multiple number codes). There is a lot of hidden fees that other low cost banks don't have. 7 EUR for processing a SEPA payment. 30 EUR for picking up your debit card in the branch after 1 week of waiting. The debit card doesn't support Google Pay. And it looks like neither portuguese bank does. At least this bank support international mobile phone numbers (Novobanco doesn't). The bank also send a lot of advertising to your e-mail/home address and it's very difficult to find how to cancel it. I had to visit a local branch only for this. UPDATE 17.10.2021 - 1 star down - there is a security check every 90 days - when they need to verify your mobile phone number. Even when you use a fingerprint. If you don´t do this, you can´t login. I verified my number multiple times but suddenly in September I couldn´t receive sms code. It´s already 1 MONTH and the problem still wasn´t solved. At first they blamed me for this. But after trying to put SIM card to another phone and after call to my mobile network provider they finally realized the problem is on their side. Unfortunatelly, the problem still isn´t solved.