Have just finished putting up are Gazebo. Overall very satisfied with it. Only query I would have as a professional carpenter is the way the bottoms of the roof are finished off. There really isn'... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Once I had placd the order, i was iinformed by email each time there was a notification of the order delivery date etc.The day the shipment arrived, the delivery men lifted the 5 parcels to the place... Mehr ansehen
Unternehmen hat geantwortet
Super impressed. First time using BD and as soon as it arrived you could tell this was a quality unit. Bought the bbq bar unit. Packing, instruction and overall quality of the unit and the fixings... Mehr ansehen
Unternehmen hat geantwortet
Well packed. The kit was complete. The instructions overall were easy to follow and complete. However we had to adapt the fitting of the louvres as one side was near a building. The ground anchor scre... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
- Pavillonbau
- auch in
- Carports und Überdachungen
- Garten
- Geschäft für Gartenmöbel
- Gewächshaus
- Spielwarenhersteller
Über Backyard Discovery UK
Vom Unternehmen geschrieben
For over 30 years, Backyard Discovery has been producing the highest quality wooden swing sets, playhouses and garden leisure products for the home.
Our team of innovators and specialists are passionate about bringing our love of quality family moments to your backyard. We are everyday parents just like you, while also expert craftsmen with a long legacy of building great products for millions of customers. We strive to take kids outside (just like we were) where they can flex both their muscles and their minds.
At Backyard Discovery, we prioritise the quality of our products and never compromise on standards. Our products undergo rigorous testing to ensure they can withstand even the toughest conditions. We use heavy-duty wood and metal frames and high-quality hardware that remains durable year after year. Plus, our commitment to excellent customer service means we'll always go the extra mile to assist you.
From our attractive pergolas to our purpose-built gazebos in our patio section, we have the perfect outdoor canopy you can rely on all year round, year after year. Whether it is relaxing in your favourite space or hosting for a BBQ, we have you covered.
Our play category is filled with 100% cedar wood built playhouses and climbing frames which are designed to inspire the imagination and promote active outdoor play.
The Backyard Discovery Difference
Vom Unternehmen geschrieben
- We don’t cut corners, plain and simple.
- When you order a product from Backyard Discovery, you’re getting a design that’s been tested to perform under the absolute harshest conditions, with heavy-duty wood and metal frames, hardware that stays strong year after year, and the backing of a company that will do everything possible to help you.
Warranty & Assembly
5 Year Warranty
With a five-year limited warranty and 3D interactive assembly instructions with the BILT® app, you’ll be supported from the very beginning for years and years of outdoor fun.
Kontaktinformationen
3rd Floor 1 Ashley Road, WA14 2DT, Altrincham, Vereinigtes Königreich
- 01793 205 322
- ukcustomerservice@backyarddiscovery.com
- backyarddiscovery.co.uk
Welcome to Backyard Discovery Trustpilot
4,7
Hervorragend
219 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Excellent product easy to read and…
Excellent product easy to read and understand the build instructions downloaded the bilt app looks nice at the bottom of my garden ideal for this heatwave we're experiencing at the moment great value for money would highly recommend 👌
26. Mai 2026
Antwort von Backyard Discovery UK
Thank you for taking the time to leave feedback, which is very important to us!
We are very glad to hear you are happy with the assembly process and the look of your new Barrington Gazebo!
We are always here if you ever need support with your product in the future!
Backyard Discovery Team
Antwort von Backyard Discovery UK
Thank you for taking the time to leave feedback, which is very important to us!
We are glad to hear that you had a positive experience with our courier and the customer service provided!
We are always here if you ever need support with your new Lakewood Swing Set and Climbing Frame in the future!
Backyard Discovery Team
Fantastic customer service from…
Fantastic customer service from ordering to delivery. Delivery drivers were great called ahead and brought the two packages right round to the back. Product quality is great and surprisingly a really easy build process. Will definitely recommend this to everyone.
11. Mai 2026
Antwort von Backyard Discovery UK
Thank you for taking the time to leave feedback, which is very important to us!
We are so glad to hear you are happy with the quality of your new Saxony XL Grill/BBQ Gazebo and that you had a positive experience with our courier and the service provided!
We are always here if you ever need support with your product in the future!
Backyard Discovery Team
Antwort von Backyard Discovery UK
Thank you for taking the time to leave feedback, which is very important to us!
We are very glad to hear you are happy with the assembly process and quality of your new Barrington Gazebo!
We are always here if you ever need support with your product in the future!
Backyard Discovery Team
Instructions easy to follow and once up…
Instructions easy to follow and once up looks fantastic
11. Mai 2026
Antwort von Backyard Discovery UK
Thank you for taking the time to leave feedback, which is very important to us!
We are glad to hear you are happy with the assembly process and the look of your new Cedar Springs Outdoor Bar!
We are always here if you ever need support with your product in the future!
Backyard Discovery Team
We purchased a willow greenhouse 6x9…
We purchased a willow greenhouse 6x9 and she’s a beauty. We have built many things over the years, but this greenhouse from backyard discovery has been excellent. From ordering and getting those reassuring emails about them getting our order ready, to the delivery date, time of delivery and it all happened smoothly and without stress. The delivery drivers were polite and carried it round the back and up steps without a single sigh…ha and the build was equally as pleasant as all the parts are labelled and pilot holes all lined up. Even hanging the door and window was with ease. Would not hesitate to buy from backyard discovery for anything else I need.. thank you ever so much, I will leave a review on the b&q website as I can attach photo for anyone wanting to see the end result as we ordered via them.
20. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Backyard Discovery UK
Thank you for taking the time to leave feedback, which is very important to us!
We are so glad to hear you are happy with the assembly process and the quality of your new Willow Greenhouse!
We are excited to see photos of your new greenhouse and we are always here if you ever need support with your product in the future!
Backyard Discovery Team
Quality great courier service absolutely shocking especially their customer service support
Quality of the product is outstanding and great quality “BUT” they need to change the courier service as they are absolutely useless I made two purchases with backyard and the courier service was awful they didn’t load one of the boxes of a two part delivery
And the second delivery I had the driver called me to say that they were on their way to deliver the order they turned up knocked on the door and it wasn’t loaded on the van don’t they even check the truck for the load so he called the courier office and they said they didn’t know where it was the attitude of not caring about the problem so unprofessional
So for the second time informing backyard discovery about delivery problems they sorted it out again professionally and with compassion about their customers
Customer service was fantastic they just need to get rid of that courier company as they are probably giving backyard a bad reputation
1. Mai 2026
Antwort von Backyard Discovery UK
Thank you for taking the time to leave feedback, which is very important to us!
We sincerely apologise for the experience you have had with our courier and your feedback is essential for us in improving our delivery services.
We are very glad to hear that you are happy with the quality of your new Argentine Heritage Grill and that you had a positive experience with our customer service!
We are always here if you ever need support with your product in the future!
Backyard Discovery Team
Antwort von Backyard Discovery UK
Thank you for taking the time to leave feedback, which is very important to us!
We are glad to hear you are happy with the quality of your new Saxony XL Grill/BBQ Gazebo and that you had a positive experience with our courier!
We are always here if you ever need support with your product in the future!
Backyard Discovery Team
i am so impressed with the Barrington…
i am so impressed with the Barrington Gazebo, and fair to say even better than anticipated when compared to other sites Wirth similar units this by far infinitely superior in quality and construction and easy to follow instructions. delivery was good and on time stipulated. I cannot fault in any respect and would find it difficult to suggest any form of improvement.
29. April 2026
Antwort von Backyard Discovery UK
Thank you for taking the time to leave feedback, which is very important to us!
We are so glad to hear that you had a positive experience with our courier and that you are happy with the quality and construction of your new Barrington Gazebo!
We are always here if you ever need support with your product in the future!
Backyard Discovery Team
Quality BBQ Gazebo
Arrived quickly, instructions were excellent including a 3d app. All parts were well packaged and plenty of screws and bolts so none missing. Looks fantastic and is good quality. Would recommend this product for any garden.
30. April 2026
Antwort von Backyard Discovery UK
Thank you for taking the time to leave feedback, which is very important to us!
We are so glad to hear that the assembly of your new product was a success and that you are happy with the quality of your Saxony XL Grill/BBQ Gazebo!
We are always here if you ever need support with your product in the future!
Backyard Discovery Team
Excellent service
Delivery was on time and drivers were very helpful. Quality was excellent also and very easy to assemble together. The instructions were so easy to follow.
30. April 2026
Antwort von Backyard Discovery UK
Thank you for taking the time to leave feedback, which is very important to us!
We are glad to hear you are happy with the assembly process and the quality of your new Sarasota Pergola, and that you had a positive experience with our courier!
We are always here if you ever need support with your product in the future!
Backyard Discovery Team
Missed delivery, but helpful advisor and quality product
Hasn’t even turned up yet! No idea where it is! Paid over two weeks ago and no communication other than shipping then didn’t turn up and the company don’t know where it even is!
Updated- 25/5- lady on the phone was very helpful in dealing with this. She arranged a priority delivery the next day and gave us a small partial refund as a gesture of goodwill for the inconvenience. The frame arrived within the timescale second time round and is now up and looks great. Kids have been on a few times and love it.
5. Mai 2026
Antwort von Backyard Discovery UK
Thank you for taking the time to leave feedback, which is very important to us!
We can see that a delivery date of 19/05 was selected by yourself through the booking link provided by our courier on 05/05. When this delivery unfortunately failed we have provided a solution at the end of the day for this to be resolved for you on Thursday (21/05). We sincerely apologise for the delay in getting your order delivered!
Please don't hesitate to reach back out to us if you have any further questions or concerns, also after the delivery of your new product!
Backyard Discovery Team
Great Gazebo
Great Gazebo, efficient delivery, looks fantastic in the garden, just what we wanted, thank you.
28. April 2026
Antwort von Backyard Discovery UK
Thank you for taking the time to leave feedback, which is very important to us!
We are glad to hear you are happy with the look of your new Saxony Grill/BBQ Gazebo and that you have had a positive experience with our courier!
We are always here if you ever need support with your product in the future!
Backyard Discovery Team
Antwort von Backyard Discovery UK
Thank you for taking the time to leave feedback, which is very important to us!
We are glad to hear you are happy with the quality of your new Cedar Cove Swing Set and Climbing Frame and that you had a positive experience with our courier!
We are always here if you ever need support with your product in the future!
Backyard Discovery Team
Wonderful product at sensible price
Wonderful product at sensible price. Helped arrange installation. Ordering, delivery and communication throughout was wonderful
28. April 2026
Antwort von Backyard Discovery UK
Thank you for taking the time to leave feedback, which is very important to us!
We are so glad to hear you had a positive experience with the service provided and that you love your new Arcadia Gazebo!
We are always here if you ever need support with your product in the future!
Backyard Discovery Team
Well delivered by two lovely guys
Well delivered by two lovely guys, just got to put it together now lol.
4. Mai 2026
Antwort von Backyard Discovery UK
Thank you for taking the time to leave feedback, which is very important to us!
We are glad to hear you had a positive experience with the our courier and we hope the assembly of your new Cedar Cove Swing Set and Climbing Frame will be a success!
We are always here if you ever need support with your product in the future!
Backyard Discovery Team
Excellent product
Excellent product, very easy to construct. I installed the roof frame first then added the metal work which goes against the instructions but it worked and I didn’t have to lift the full weight of the roof. The kit comes with all the drill attachments required you just need the cordless drill.
1. Mai 2026
Antwort von Backyard Discovery UK
Thank you for taking the time to leave feedback, which is very important to us!
We are so glad to hear that the assembly of your new product was a success and that you are happy with the quality of your Saxony XL Grill/BBQ Gazebo!
We are always here if you ever need support with your product in the future!
Backyard Discovery Team
Antwort von Backyard Discovery UK
Thank you for taking the time to leave feedback, which is very important to us!
We are so glad to hear you are happy with the quality of your new Argentine/Santa Maria Heritage Grill!
We are always here if you ever need support with your product in the future!
Backyard Discovery Team
Antwort von Backyard Discovery UK
Thank you for taking the time to leave feedback, which is very important to us!
We are glad to hear you are happy with the quality of your new Stonebridge Gazebo and that you have had a positive experience with our courier!
We are always here if you ever need support with your product in the future!
Backyard Discovery Team
Nice playground - kids love it
This item arrived exactly on time and looks just like the photos. The quality matches the listing perfectly, so there were no surprises upon unboxing. Most importantly, the kids absolutely love it and have been using it constantly.
21. April 2026
Antwort von Backyard Discovery UK
Thank you for taking the time to leave feedback, which is very important to us!
We are so glad to hear that you are happy with the quality of your new Canyon Creek Swing Set and Climbing Frame and that your kids enjoy their time using it!
We are always here if you ever need support with your product in the future!
Backyard Discovery Team
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