Have just finished putting up are Gazebo. Overall very satisfied with it. Only query I would have as a professional carpenter is the way the bottoms of the roof are finished off. There really isn'... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Once I had placd the order, i was iinformed by email each time there was a notification of the order delivery date etc.The day the shipment arrived, the delivery men lifted the 5 parcels to the place... Mehr ansehen
Unternehmen hat geantwortet
Super impressed. First time using BD and as soon as it arrived you could tell this was a quality unit. Bought the bbq bar unit. Packing, instruction and overall quality of the unit and the fixings... Mehr ansehen
Unternehmen hat geantwortet
Well packed. The kit was complete. The instructions overall were easy to follow and complete. However we had to adapt the fitting of the louvres as one side was near a building. The ground anchor scre... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
- Pavillonbau
- auch in
- Carports und Überdachungen
- Garten
- Geschäft für Gartenmöbel
- Gewächshaus
- Spielwarenhersteller
Über Backyard Discovery UK
Vom Unternehmen geschrieben
For over 30 years, Backyard Discovery has been producing the highest quality wooden swing sets, playhouses and garden leisure products for the home.
Our team of innovators and specialists are passionate about bringing our love of quality family moments to your backyard. We are everyday parents just like you, while also expert craftsmen with a long legacy of building great products for millions of customers. We strive to take kids outside (just like we were) where they can flex both their muscles and their minds.
At Backyard Discovery, we prioritise the quality of our products and never compromise on standards. Our products undergo rigorous testing to ensure they can withstand even the toughest conditions. We use heavy-duty wood and metal frames and high-quality hardware that remains durable year after year. Plus, our commitment to excellent customer service means we'll always go the extra mile to assist you.
From our attractive pergolas to our purpose-built gazebos in our patio section, we have the perfect outdoor canopy you can rely on all year round, year after year. Whether it is relaxing in your favourite space or hosting for a BBQ, we have you covered.
Our play category is filled with 100% cedar wood built playhouses and climbing frames which are designed to inspire the imagination and promote active outdoor play.
The Backyard Discovery Difference
Vom Unternehmen geschrieben
- We don’t cut corners, plain and simple.
- When you order a product from Backyard Discovery, you’re getting a design that’s been tested to perform under the absolute harshest conditions, with heavy-duty wood and metal frames, hardware that stays strong year after year, and the backing of a company that will do everything possible to help you.
Warranty & Assembly
5 Year Warranty
With a five-year limited warranty and 3D interactive assembly instructions with the BILT® app, you’ll be supported from the very beginning for years and years of outdoor fun.
Kontaktinformationen
3rd Floor 1 Ashley Road, WA14 2DT, Altrincham, Vereinigtes Königreich
- 01793 205 322
- ukcustomerservice@backyarddiscovery.com
- backyarddiscovery.co.uk
Welcome to Backyard Discovery Trustpilot
4,7
Hervorragend
219 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Great company to deal and quality products …
Great company to deal with and amazing product quality.
Built the outdoor BBQ pergola. The quality was outstanding and the iron work excellent. The build went together with no problems and the finished product exceeded my expectations.
5. Juni 2026
Antwort von Backyard Discovery UK
Thank you for taking the time to leave feedback, which is very important to us!
We are very glad to hear that you are happy with the quality and construction of your new Saxony XL Grill/BBQ Gazebo!
We are always here if you ever need support with your product in the future!
Backyard Discovery Team
Antwort von Backyard Discovery UK
Thank you for taking the time to leave feedback, which is very important to us!
We are so glad to hear you are happy with the assembly process and the value of your new Evanston Pergola!
We are always here if you ever need support with your product in the future!
Backyard Discovery Team
Don’t waste your time
I ordered via Costco for a climbing frame for my children’s party, when it arrived it was duplicate parts so we couldn’t build. We was told it would be redelivered however it missed my sons birthday party that weekend. It then missed my family gathering two weeks later. And it was supposed to be delivered today (over 1 month later) I had waited in all day to be told the driver had gone over their hours and it can’t be delivered today and someone will be in touch after 48 working hours to rearrange delivery. I’m not sure it will ever turn up and it has been a dissapointing experience for the whole family, and extended family.
26. April 2026
Bewertung ohne vorherige Einladung
Antwort von Backyard Discovery UK
Thank you for taking the time to leave feedback, which is very important to us!
We are very sorry to hear that your product ordered from Costco has not been delivered as promised! Please note that deliveries for orders placed through Costco are fulfilled by Costco directly and unfortunately we as the manufacturer have no impact or insight on the delivery process in this case.
Please contact the Costco Customer Service for further assistance regarding the delivery.
Should you require any further assistance regarding your product in any way after the delivery has taken place, please don't hesitate to contact us directly and we will be happy to help!
Antwort von Backyard Discovery UK
Thank you for taking the time to leave feedback, which is very important to us!
We are so glad you had a positive experience with our customer service and that you are happy with the quality of your new Arcadia Gazebo!
We are always here if you ever need support with your product in the future!
Backyard Discovery Team
Excellent recovery
I've reduced from 5 starts to 4 stars because there was a problem. But the solution to the problem was definitely 5 stars.
I ordered a gazebo and it was duly delivered. Unfortunately it was too big to fit the space allocated to it in the garden. I contqcted Backyard Discovery and they quickly resolved the problem by delivering the coreect unit the next day.
Giuseppina was very helpful and a delight to deal with.
2. Juni 2026
Antwort von Backyard Discovery UK
Thank you for taking the time to leave feedback, which is very important to us!
We are glad you had a positive experience with our customer service and that we were able to resolve your issues satisfactory!
We are always here if you ever need support with your new Saxony Grill/BBQ Gazebo in the future!
Backyard Discovery Team
I recently got the Sarasota pergola and…
I recently got the Sarasota pergola and I love it! The quality is great, was easy to assemble, and the customer experience has been brilliant! I also found that the pergola was reasonably priced in comparison to comparators. The pergola has transformed my garden and it means I can also enjoy my garden even when it’s raining. I would definitely recommend this product and the business.
16. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Backyard Discovery UK
Thank you for taking the time to leave feedback, which is very important to us!
We are so glad to hear you are happy with the quality and assembly of your new Sarasota Pergola and that you've had a positive experience with our customer service!
We are always here if you ever need support with your product in the future and hope you now get to enjoy many more relaxing moments in your garden!
Backyard Discovery Team
great product very happy with everything
It was a very quick delivery, and a well made product, very happy with how it looks.
good value also, overall 10/10
12. Mai 2026
Antwort von Backyard Discovery UK
Thank you for taking the time to leave feedback, which is very important to us!
We are very glad to hear you had a positive experience with our courier and that you are happy with the quality and design of your new Beaumont Pergola!
We are always here if you ever need support with your product in the future!
Backyard Discovery Team
Antwort von Backyard Discovery UK
Thank you for taking the time to leave feedback, which is very important to us!
We are so glad to hear you are happy with the assembly process and the design of your new Buckley Hill Swing Set and Climbing Frame!
We are always here if you ever need support with your product in the future!
Backyard Discovery Team
Vvvery good
26. Mai 2026
Antwort von Backyard Discovery UK
Thank you for taking the time to leave feedback, which is very important to us!
We are very glad to hear you are happy with your new Cedar Cove Swing Set and Climbing Frame!
We are always here if you ever need support with your product in the future!
Backyard Discovery Team
Fantastic Pergola
Website was easy to use..
Delivery company were in regular contact with updates.
My pergola was well built and easy to construct and you can't fault a company that gives you a few more of each fixing and washer etc than you need in case of damage or loss..
28. Mai 2026
Antwort von Backyard Discovery UK
Thank you for taking the time to leave feedback, which is very important to us!
We are so glad you had a positive experience with our courier and that you are happy with the assembly and build of your new Brendan Sail Shade Pergola!
We are always here if you ever need support with your product in the future!
Backyard Discovery Team
A complicated project but everything…
A complicated project but everything aligned perfectly. Hard work but a rewarding result. Looks great!
26. Mai 2026
Antwort von Backyard Discovery UK
Thank you for taking the time to leave feedback, which is very important to us!
We are so glad to hear the installation of your new Barrington Gazebo was a success!
We are always here if you ever need support with your product in the future!
Backyard Discovery Team
Antwort von Backyard Discovery UK
Thank you for taking the time to leave feedback, which is very important to us!
We are very happy to hear you enjoyed building your new Lakewood Swing Set and Climbing Frame!
We are always here if you ever need support with your product in the future!
Backyard Discovery Team
Good quality product but one vital flaw
It was really simple to order and the delivery was quick and well organised. The delivery company kept in communication and even delivered slightly earlier than expected. My new "smoker house" was fairly easy to put together although the nuts and bolts are slightly overwhelming as there's hundreds. They are all labeled though. What stood out was how good quality everything was. All the parts fitted together perfectly and the smoker house looks amazing finished. There is one vital flaw with the flashing. The instructions tell you to screw the flashing over the corrugated metal, however when it rains, water finds it way under the flashing and you end up with a water fall at the back, which got my smoker wet!! I'm going to have to take the roof off and move the flashing underneath the corrugated roof. Not really what I expected for nearly £900.
18. Mai 2026
Antwort von Backyard Discovery UK
Thank you for your feedback, this is vitally important to us.
I am sorry to hear you are having some issues with water finding its way under the roof. If you would like to reach out to our customer service team at ukcustomerservice@backyarddiscovery.com we would be more than willing to help you out.
We are always on hand if you require any further support.
Backyard Discovery Team
Quality first class
Delivery service good. Quality of item and instructions for assembly on app and in documentation very straight forward requiring no guess work. Quality first class. Will use again.
20. Mai 2026
Antwort von Backyard Discovery UK
Thank you for taking the time to leave feedback, which is very important to us!
We are delighted to hear you found the construction straightforward and easy to follow! Let us know if you ever need support with your product, we are always here to help.
Backyard Discovery Team
Delivery was on the day
Delivery was on the day, and between the times quoted, placed in a position of our choosing.
The product itself is still in the boxes as we are preparing the base, but it looks a well built, quality unit, and the reviews are favourable from owners, so expecting the pergola to be really nice
11. Mai 2026
Antwort von Backyard Discovery UK
Thank you for taking the time to leave feedback, which is very important to us!
We are glad you are impressed with the delivery of your order. We are always here on hand if you require any support during assembly and aftercare.
Backyard Discovery Team
pergola
excellent response and in a timely manner to a query before purchase.
The pergola is of great quality and build and instructions were simple for the carpenter to assemble.
i would reccomend this company and product.
21. April 2026
Bewertung ohne vorherige Einladung
Antwort von Backyard Discovery UK
Thank you for taking the time to leave feedback, which is very important to us!
We are very glad to hear you are happy with the pergola and enjoyed the build!
We are always here if you ever need support with your product in the future!
Backyard Discovery Team
Great company to purchase from
Great company to purchase from. Great communication and friendly staff. Thank you.
15. Mai 2026
Antwort von Backyard Discovery UK
Thank you for taking the time to leave feedback, which is very important to us!
We are very glad to hear you are please with the service during your purchase!
We are always here if you ever need support with your product in the future!
Backyard Discovery Team
Superb quality and no missing parts.
15. Mai 2026
Antwort von Backyard Discovery UK
We love to hear the feedback from our customers and we are so glad everything went to plan with your order and you are happy with the quality!
Let us know if there is anything else we can do for you in the future. We are always here to help.
Backyard Discovery Team
Quality of service
Quality of service, delivery and product 100%. Fast and friendly, was able to track delivery, and had a query answered promptly. Would highly recommend.
8. Mai 2026
Antwort von Backyard Discovery UK
Thank you for taking the time to leave feedback, which is very important to us!
We are very glad to hear you are pleased with the quality of service, this is so important to us!
We are always here if you ever need support with your product in the future!
Backyard Discovery Team
Quality product
Quality product, good assembly instructions made construction easy. Delivery as promised.
6. Mai 2026
Antwort von Backyard Discovery UK
Thank you for taking the time to leave feedback, which is very important to us!
We are very glad to hear you had a positive experience with our courier and that you are happy with the quality of your new Sweetwater Playhouse!
We are always here if you ever need support with your product in the future!
Backyard Discovery Team
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