Have just finished putting up are Gazebo. Overall very satisfied with it. Only query I would have as a professional carpenter is the way the bottoms of the roof are finished off. There really isn'... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Once I had placd the order, i was iinformed by email each time there was a notification of the order delivery date etc.The day the shipment arrived, the delivery men lifted the 5 parcels to the place... Mehr ansehen
Unternehmen hat geantwortet
Super impressed. First time using BD and as soon as it arrived you could tell this was a quality unit. Bought the bbq bar unit. Packing, instruction and overall quality of the unit and the fixings... Mehr ansehen
Unternehmen hat geantwortet
Well packed. The kit was complete. The instructions overall were easy to follow and complete. However we had to adapt the fitting of the louvres as one side was near a building. The ground anchor scre... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
- Pavillonbau
- auch in
- Carports und Überdachungen
- Garten
- Geschäft für Gartenmöbel
- Gewächshaus
- Spielwarenhersteller
Über Backyard Discovery UK
Vom Unternehmen geschrieben
For over 30 years, Backyard Discovery has been producing the highest quality wooden swing sets, playhouses and garden leisure products for the home.
Our team of innovators and specialists are passionate about bringing our love of quality family moments to your backyard. We are everyday parents just like you, while also expert craftsmen with a long legacy of building great products for millions of customers. We strive to take kids outside (just like we were) where they can flex both their muscles and their minds.
At Backyard Discovery, we prioritise the quality of our products and never compromise on standards. Our products undergo rigorous testing to ensure they can withstand even the toughest conditions. We use heavy-duty wood and metal frames and high-quality hardware that remains durable year after year. Plus, our commitment to excellent customer service means we'll always go the extra mile to assist you.
From our attractive pergolas to our purpose-built gazebos in our patio section, we have the perfect outdoor canopy you can rely on all year round, year after year. Whether it is relaxing in your favourite space or hosting for a BBQ, we have you covered.
Our play category is filled with 100% cedar wood built playhouses and climbing frames which are designed to inspire the imagination and promote active outdoor play.
The Backyard Discovery Difference
Vom Unternehmen geschrieben
- We don’t cut corners, plain and simple.
- When you order a product from Backyard Discovery, you’re getting a design that’s been tested to perform under the absolute harshest conditions, with heavy-duty wood and metal frames, hardware that stays strong year after year, and the backing of a company that will do everything possible to help you.
Warranty & Assembly
5 Year Warranty
With a five-year limited warranty and 3D interactive assembly instructions with the BILT® app, you’ll be supported from the very beginning for years and years of outdoor fun.
Kontaktinformationen
3rd Floor 1 Ashley Road, WA14 2DT, Altrincham, Vereinigtes Königreich
- 01793 205 322
- ukcustomerservice@backyarddiscovery.com
- backyarddiscovery.co.uk
Welcome to Backyard Discovery Trustpilot
4,7
Hervorragend
219 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
I’ve had my eye on Saxony XL Grill…
I’ve had my eye on Saxony XL Grill Gazebo since spotting in on Pinterest 18 months ago. We’re not disappointed!!
Being able to arrange delivery to suit us was great and Giuseppina who picked up the phone for a quick chat before we ordered was very helpful.
The instructions and parts are well labelled, easy to follow and made sense from cover to cover.
You definitely need the third person to lift the roof structure on.
Can’t wait to get the first BBQ or Pizza on.
13. April 2026
Antwort von Backyard Discovery UK
Thank you for taking the time to leave feedback, especially in regard to the assembly, which is very important to us!
We are so glad to hear you had a positive experience with our customer service and that you are happy with your new Saxony XL Gazebo!
We are always here if you ever need support with your product in the future!
Backyard Discovery Team
There was a slight issue with delivery…
There was a slight issue with delivery and backyard discovery kept me informed every step of the way. I would buy again from Backyard Discovery.
17. April 2026
Antwort von Backyard Discovery UK
Thank you for taking the time to leave feedback, which is very important to us!
We are glad to hear you have had a positive experience with the service provided!
We are always here if you ever need support with your Bay Pointe Swing Set and Climbing Frame in the future!
Backyard Discovery Team
Delivered and a part was missing
Delivered and a part was missing. Now have to wait a week for another to be shipped.
20. April 2026
Antwort von Backyard Discovery UK
Thank you for taking the time to leave feedback, which is very important to us!
We always aim to process replacement part orders as soon as possible if something is missing, however we can understand how frustrating it is to have to wait for this to arrive. We are glad to see that the replacement part was successfully delivered yesterday and we sincerely apologise for the inconvenience this has caused!
We are always here if you ever need support with your product in the future!
Backyard Discovery Team
Part of the delivery was missing
Part of the delivery was missing. Waiting to get this resolved
20. April 2026
Antwort von Backyard Discovery UK
Thank you for taking the time to leave feedback, which is very important to us!
We sincerely apologise for the delayed delivery in part of your order! We can see that this has already been addressed internally and we are hoping this to be resolved for you as soon as possible.
Backyard Discovery Team
Just received a shed and it's exactly…
Just received a shed and it's exactly what has been told when we oredered. Great quality! All the staffs are very helpful, delivery service is good and the fitters were excellent!!!
10. April 2026
Antwort von Backyard Discovery UK
Thank you for taking the time to leave feedback, which is very important to us!
We are so glad to hear that you are happy with the installation process and quality of your new Pergola!
We are always here if you ever need support with your product in the future!
Backyard Discovery Team
Everything was easy and delivered on…
Everything was easy and delivered on time thank you
10. April 2026
Antwort von Backyard Discovery UK
Thank you for taking the time to leave feedback, which is very important to us!
We are glad to hear you had a positive experience with our courier!
We are always here if you ever need support with your Cedar Cove Swing Set and Climbing Frame in the future!
Backyard Discovery Team
Antwort von Backyard Discovery UK
Thank you for taking the time to leave feedback, which is very important to us!
We are very glad to hear that you are happy with the quality of your new Palisade Outdoor Bar!
We are always here if you ever need support with your product in the future!
Backyard Discovery Team
Ordering and delivery very efficient …
Ordering and delivery very efficient Step by step plans very clear to understand
Very small observation the lead on the electrics is very small so I connected with a waterproof connection to extend lead. Very pleased with my purchase
9. April 2026
Antwort von Backyard Discovery UK
Thank you for taking the time to leave feedback, which is very important to us!
We are very glad to hear that you have had a positive experience with your delivery and that the assembly of your new Saxony Grill/BBQ Gazebo was a success!
We have forwarded the feedback regarding the length of the powerport cord to our product team, who will consider this in the development of our products.
We are always here if you ever need support with your product in the future!
Backyard Discovery Team
Antwort von Backyard Discovery UK
Thank you for taking the time to leave feedback, which is very important to us!
We are so glad to hear you had a positive experience with our courier and that you are happy with the quality of your new Canyon Creek Swing Set and Climbing Frame!
We are always here if you ever need support with your pergola in the future!
Backyard Discovery Team
Good well designed shelter
Good well designed shelter. Good instructions and easy build
13. April 2026
Antwort von Backyard Discovery UK
Thank you for taking the time to leave feedback, which is very important to us!
We are so glad to hear that the assembly of your new product was a success and that you are happy with the design of your Rockport XL Grill/BBQ Gazebo!
We are always here if you ever need support with your product in the future!
Backyard Discovery Team
Antwort von Backyard Discovery UK
Thank you for taking the time to leave feedback, which is very important to us!
We are very glad to hear that you are happy with the quality of your new Caraway Cottage and we hope your kids will get to enjoy it for a very long time!
We are always here if you ever need support with your product in the future!
Backyard Discovery Team
Quality from beginning to end,
The quality from packaging to materials, accompanying tools, instructions and accuracy of the holes and fittings was second to none. Extremely impressed.
13. April 2026
Antwort von Backyard Discovery UK
Thank you for taking the time to leave feedback, which is very important to us!
We are so glad to hear that you are happy with the installation process and quality of your new Barrington Gazebo!
We are always here if you ever need support with your product in the future!
Backyard Discovery Team
Pergola 14ft x 10ft
Easy ordering
Regular updates on order delivery timeslot given
Well packaged
Good instructions
7. April 2026
Antwort von Backyard Discovery UK
Thank you for taking the time to leave feedback, which is very important to us!
We are very glad to hear that you had a positive experience with our courier and that the assembly of your new pergola was a success!
We are always here if you ever need support with your product in the future!
Backyard Discovery Team
Amazing service.
10. April 2026
Antwort von Backyard Discovery UK
Thank you for taking the time to leave feedback, which is very important to us!
We are so glad to hear that you are happy with the service provided!
We are always here if you ever need support with your Cedar Springs Outdoor Bar in the future!
Backyard Discovery Team
The customer service is five star
The customer service is five star. Guiseppina is lovely to work with. The product is exactly as represented. We built the gazebo in a couple of days, and we are so proud of it -- it looks great!
24. März 2026
Antwort von Backyard Discovery UK
Thank you for taking the time to leave feedback, which is very important to us!
We are so glad to hear you had a positive experience with our customer service and that you are happy with the quality of your new Barrington Gazebo!
We are always here if you ever need support with your product in the future!
Backyard Discovery Team
Backyard Discovery UK is one of the…
Backyard Discovery UK is one of the best companies I have used, Great communications, great service from customer services when they replaced a part which was faulty, include the above, with a very nice product, then you can't go wrong.
8. April 2026
Antwort von Backyard Discovery UK
Thank you for taking the time to leave feedback, which is very important to us!
We are very glad to hear that you had a positive experience with our customer service and that you love your new Brendan Sail Shade Pergola!
We are always here if you ever need support with your product in the future!
Backyard Discovery Team
Great quality product one part damaged…
Great quality product one part damaged replaced from the USA within a week , great customer service
30. März 2026
Antwort von Backyard Discovery UK
Thank you for taking the time to leave feedback, which is very important to us!
We are so glad to hear you are happy with the quality of your new Saxony Grill/BBQ Gazebo and that you have had a positive experience with the service provided!
We are always here if you ever need support with your product in the future!
Backyard Discovery Team
Antwort von Backyard Discovery UK
Thank you for taking the time to leave feedback, which is very important to us!
We are so glad to hear that you are happy with the quality of your new Arcadia Gazebo!
We are always here if you ever need support with your product in the future!
Backyard Discovery Team
Antwort von Backyard Discovery UK
Thank you for taking the time to leave feedback, which is very important to us!
We are very sorry to hear that our courier has not fulfilled your delivery as expected! We have just sent you an email and would like to help and ensure we can get this right for you.
Great communication and delivered on…
Great communication and delivered on time with regular updates
30. März 2026
Antwort von Backyard Discovery UK
Thank you for taking the time to leave feedback, which is very important to us!
We are so glad to hear you had a positive experience with our courier and the service provided!
We are always here if you ever need support with your pergola in the future!
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