Have just finished putting up are Gazebo. Overall very satisfied with it. Only query I would have as a professional carpenter is the way the bottoms of the roof are finished off. There really isn'... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Once I had placd the order, i was iinformed by email each time there was a notification of the order delivery date etc.The day the shipment arrived, the delivery men lifted the 5 parcels to the place... Mehr ansehen
Unternehmen hat geantwortet
Super impressed. First time using BD and as soon as it arrived you could tell this was a quality unit. Bought the bbq bar unit. Packing, instruction and overall quality of the unit and the fixings... Mehr ansehen
Unternehmen hat geantwortet
Well packed. The kit was complete. The instructions overall were easy to follow and complete. However we had to adapt the fitting of the louvres as one side was near a building. The ground anchor scre... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
- Pavillonbau
- auch in
- Carports und Überdachungen
- Garten
- Geschäft für Gartenmöbel
- Gewächshaus
- Spielwarenhersteller
Über Backyard Discovery UK
Vom Unternehmen geschrieben
For over 30 years, Backyard Discovery has been producing the highest quality wooden swing sets, playhouses and garden leisure products for the home.
Our team of innovators and specialists are passionate about bringing our love of quality family moments to your backyard. We are everyday parents just like you, while also expert craftsmen with a long legacy of building great products for millions of customers. We strive to take kids outside (just like we were) where they can flex both their muscles and their minds.
At Backyard Discovery, we prioritise the quality of our products and never compromise on standards. Our products undergo rigorous testing to ensure they can withstand even the toughest conditions. We use heavy-duty wood and metal frames and high-quality hardware that remains durable year after year. Plus, our commitment to excellent customer service means we'll always go the extra mile to assist you.
From our attractive pergolas to our purpose-built gazebos in our patio section, we have the perfect outdoor canopy you can rely on all year round, year after year. Whether it is relaxing in your favourite space or hosting for a BBQ, we have you covered.
Our play category is filled with 100% cedar wood built playhouses and climbing frames which are designed to inspire the imagination and promote active outdoor play.
The Backyard Discovery Difference
Vom Unternehmen geschrieben
- We don’t cut corners, plain and simple.
- When you order a product from Backyard Discovery, you’re getting a design that’s been tested to perform under the absolute harshest conditions, with heavy-duty wood and metal frames, hardware that stays strong year after year, and the backing of a company that will do everything possible to help you.
Warranty & Assembly
5 Year Warranty
With a five-year limited warranty and 3D interactive assembly instructions with the BILT® app, you’ll be supported from the very beginning for years and years of outdoor fun.
Kontaktinformationen
3rd Floor 1 Ashley Road, WA14 2DT, Altrincham, Vereinigtes Königreich
- 01793 205 322
- ukcustomerservice@backyarddiscovery.com
- backyarddiscovery.co.uk
Welcome to Backyard Discovery Trustpilot
4,7
Hervorragend
219 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Really pleased with my Ceder wood BBQ…
Really pleased with my Ceder wood BBQ Gazebo, instructions we're very detailed and extremely easy to follow. Looks amazing.
23. Juni 2026
Antwort von Backyard Discovery UK
Thank you for taking the time to leave feedback, which is very important to us!
We are very glad to hear the assembly was a success and you are happy with the design of your new Saxony Grill/BBQ Gazebo!
We are always here if you ever need support with your product in the future!
Backyard Discovery Team
Antwort von Backyard Discovery UK
Thank you for taking the time to leave feedback, which is very important to us!
We are glad to hear you are happy with the delivery time and quality of your new Rockport XL Grill/BBQ Gazebo!
We are always here if you ever need support with your product in the future!
Backyard Discovery Team
I ordered the Magnoilia falls set but…
I ordered the Magnoilia falls set but was let down by the builder constructing the base for it to be built on. I spoke with Giuseppina at Backyard Discovery who was super helpful and arranged to take the delivery back from the courier for me until I needed it. That day was today, where she has once again been super helpful and immediately arranged to send it back to me. I will update my review once I have installed the playground set but so far extremely happy!
Update as promised - the playground has been installed and it is incredible. Installing took a long time (definitely a 2-3 person job) but very impressed! Order with confidence.
10. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Backyard Discovery UK
Thank you for taking the time to leave feedback, which is very important to us!
We are very glad to hear you had a positive experience with our customer service and hope the assembly of your new Magnolia Falls Swing Set and Climbing Frame will be a success!
We are always here if you ever need support with your product in the future!
Backyard Discovery Team
Antwort von Backyard Discovery UK
Thank you for taking the time to leave feedback, which is very important to us!
We are glad to hear you are happy with the delivery and quality of your new Brendan Sail Shade Pergola!
We are always here if you ever need support with your product in the future!
Backyard Discovery Team
Fabulous playset
Ordered online and the playset was delivered within the week which is great considering that we are on an Island in Scotland.
Fantastic sturdy playset and great value for the size of it and the amount of swings , slide , climbing wall , picnic table and pirates deck .
24. Juni 2026
Antwort von Backyard Discovery UK
Thank you for taking the time to leave feedback, which is very important to us!
We are so glad to hear you had a positive experience with our courier and that you are happy the quality of your Skyfort II Swing Set and Climbing Frame!
We are always here if you ever need support with your product in the future!
Backyard Discovery Team
Antwort von Backyard Discovery UK
Thank you for taking the time to leave feedback, which is very important to us!
We are very glad to hear you are happy with the quality of your new Saxony Grill/BBQ Gazebo!
We are always here if you ever need support with your product in the future!
Backyard Discovery Team
Great service and delivery
Great service and delivery, not put it together yet but looks great quality
22. Juni 2026
Antwort von Backyard Discovery UK
Thank you for taking the time to leave feedback, which is very important to us!
We are glad to hear you had a positive experience with our courier and the service provided!
We hope the assembly will go smoothly and we are always here if you ever need support with your new Saxony XL Grill/BBQ Gazebo in the future!
Backyard Discovery Team
Antwort von Backyard Discovery UK
Thank you for taking the time to leave feedback, which is very important to us!
We are glad to hear you are happy with the size and design of your new Beaumont Pergola!
We are always here if you ever need support with your product in the future!
Backyard Discovery Team
Fantastic quality products
We purchased a 12/10 Gazebo - quality of the product is very high, hence I would wholeheartedly recommend these products. Delivery was within 7 working days as promised. I did have to chase for an update on the courier timings but that was a minor inconvenience.
22. Juni 2026
Antwort von Backyard Discovery UK
Thank you for taking the time to leave feedback, which is very important to us!
We are so glad to hear you had a positive experience with our courier and that you are happy with the quality of your new Barrington Gazebo!
We are always here if you ever need support with your product in the future!
Backyard Discovery Team
Excellent customer service
We were interested in the Saxony XL gazebo, but I wasn’t sure if they’d deliver such a bulky item to Northern Ireland. Less than an hour after contacting customer services I had my answer, not only did they deliver but at no additional cost. It arrived only five days after ordering, very easy to assemble as well and it seems excellent quality. Overall I highly recommend Backyard Discovery.
1. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Backyard Discovery UK
Thank you for taking the time to leave feedback, which is very important to us!
We are very happy to hear you had a positive experience with our courier that takes care of our deliveries to Northern Ireland and that you are satisfied with the quality of your new Saxony XL Grill/BBQ Gazebo!
We are always here if you ever need support with your product in the future!
Backyard Discovery Team
Antwort von Backyard Discovery UK
Thank you for taking the time to leave feedback, which is very important to us!
We are so glad to hear you are happy with the delivery, quality and design of your new Arcadia Gazebo!
We are always here if you ever need support with your product in the future!
Backyard Discovery Team
Excellent bbq shelter
Very quick delivery and delivery men put two very heavy packages in the back garden.
The bbq shelter was easy to assemble and the materials of a very high quality.
The finished shelter looks great.
One piece of constructive feedback on the instruction/assembly manual is that you have to constantly reverse the layout to actually bolt things together as they always show the self anchoring nut on the top. Would make it clearer if the nut was on the bottom.
18. Juni 2026
Antwort von Backyard Discovery UK
Thank you for taking the time to leave feedback, which is very important to us!
We are so glad to hear you had a positive experience with our courier and that you are happy with the quality of your new Saxony XL Grill/BBQ Gazebo!
Your feedback on the assembly manual especially is very valuable for us in improving our products and service and we appreciate you mentioning this.
We are always here if you ever need support with your product in the future!
Backyard Discovery Team
One peace of rafter was cut…
One peace of rafter was cut incorrectly, the rest went together well.
18. Juni 2026
Antwort von Backyard Discovery UK
Thank you for taking the time to leave feedback, which is very important to us!
We are sorry to hear that one of the parts of your Arcadia Gazebo has been cut incorrectly! We are always happy to offer replacement parts under the warranty of your product and if you still require a solution please feel free to send us an email to ukcustomerservice@backyarddiscovery.com and we will be happy to help!
Backyard Discovery Team
good quality materials used and…
good quality materials used and delivery time is exactly as its mentioned
17. Juni 2026
Antwort von Backyard Discovery UK
Thank you for taking the time to leave feedback, which is very important to us!
We are glad to hear you had a positive experience with our courier and that you are happy with the quality of your new Saxony XL Grill/BBQ Gazebo!
We are always here if you ever need support with your product in the future!
Backyard Discovery Team
My Pagola is made well and looks great…
My Pagola is made well and looks great ! - buy one !
10. Juni 2026
Antwort von Backyard Discovery UK
Thank you for taking the time to leave feedback, which is very important to us!
We are very glad to hear you are happy with the quality and design of your new Brendan Sail Shade Pergola!
We are always here if you ever need support with your product in the future!
Backyard Discovery Team
Quality materials of very high…
Quality materials of very high standard. I have installed it myself with very little help from my wife. Very easy instruction to follow. Delivered in time.
8. Juni 2026
Antwort von Backyard Discovery UK
Thank you for taking the time to leave feedback, which is very important to us!
We are so glad to hear you are happy with the assembly process and the quality of your new Pergola!
We are always here if you ever need support with your product in the future!
Backyard Discovery Team
Very happy with delivery and purchase
Very happy with delivery and purchase. Was erected in7 hours with 2 people. Looking forward to spending more time outdoors
8. Juni 2026
Antwort von Backyard Discovery UK
Thank you for taking the time to leave feedback, which is very important to us!
We are so glad to hear you had a positive experience with our courier and that you are excited to spend more time outdoors with your new Sarasota Pergola!
We are always here if you ever need support with your product in the future!
Backyard Discovery Team
Saxony XL BBQ Gazebo - it’s excellent!
I bought the Saxony XL BBQ Gazebo and I couldn’t be more impressed. It was delivered very quickly and the assembly was pretty straight forward following the instructions included. My friend who helped my put it together is a builder and he was so impressed in the quality he’ll be buying one too. Very happy with my purchase, it looks fantastic and should provide the perfect shelter for all year round BBQ’ing! 👍🏻
12. Juni 2026
Antwort von Backyard Discovery UK
Thank you for taking the time to leave feedback, which is very important to us!
We are very glad to hear that you are happy with the quality and assembly process of your new Saxony XL Grill/BBQ Gazebo!
We are always here if you ever need support with your product in the future!
Backyard Discovery Team
Excellent customer service
Excellent customer service, replacement parts were sent out the same day I called. I then used Strimmer to cut grass round cedar cove and hit the wood, I called for a paint code and they even sent me links for the paint. Great products and excellent customer service, would highly recommend
23. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Backyard Discovery UK
Thank you for taking the time to leave feedback, which is very important to us!
We are very happy to hear you had a positive experience with our customer service!
We are always here if you ever need support with your Cedar Cove Swing Set and Climbing Frame in the future!
Backyard Discovery Team
A great experience from beginning to…
A great experience from beginning to end. Was delivered quickly and carefully. Everything as described and well labelled. Felt reassured that if anything was wrong I could contact them for replacements. The BILT app was a godsend for putting it together and once built it has exceeded our expectations. Sturdy and well thought out. Very pleased
2. Juni 2026
Antwort von Backyard Discovery UK
Thank you for taking the time to leave feedback, which is very important to us!
We are so glad to hear you had a positive experience with our courier and that you are happy with the assembly and quality of your new Canyon Creek Swing Set and Climbing Frame!
We are always here if you ever need support with your product in the future!
Backyard Discovery Team
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