Have just finished putting up are Gazebo. Overall very satisfied with it. Only query I would have as a professional carpenter is the way the bottoms of the roof are finished off. There really isn'... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
Once I had placd the order, i was iinformed by email each time there was a notification of the order delivery date etc.The day the shipment arrived, the delivery men lifted the 5 parcels to the place... Mehr ansehen
Unternehmen hat geantwortet
Super impressed. First time using BD and as soon as it arrived you could tell this was a quality unit. Bought the bbq bar unit. Packing, instruction and overall quality of the unit and the fixings... Mehr ansehen
Unternehmen hat geantwortet
Well packed. The kit was complete. The instructions overall were easy to follow and complete. However we had to adapt the fitting of the louvres as one side was near a building. The ground anchor scre... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
- Pavillonbau
- auch in
- Carports und Überdachungen
- Garten
- Geschäft für Gartenmöbel
- Gewächshaus
- Spielwarenhersteller
Über Backyard Discovery UK
Vom Unternehmen geschrieben
For over 30 years, Backyard Discovery has been producing the highest quality wooden swing sets, playhouses and garden leisure products for the home.
Our team of innovators and specialists are passionate about bringing our love of quality family moments to your backyard. We are everyday parents just like you, while also expert craftsmen with a long legacy of building great products for millions of customers. We strive to take kids outside (just like we were) where they can flex both their muscles and their minds.
At Backyard Discovery, we prioritise the quality of our products and never compromise on standards. Our products undergo rigorous testing to ensure they can withstand even the toughest conditions. We use heavy-duty wood and metal frames and high-quality hardware that remains durable year after year. Plus, our commitment to excellent customer service means we'll always go the extra mile to assist you.
From our attractive pergolas to our purpose-built gazebos in our patio section, we have the perfect outdoor canopy you can rely on all year round, year after year. Whether it is relaxing in your favourite space or hosting for a BBQ, we have you covered.
Our play category is filled with 100% cedar wood built playhouses and climbing frames which are designed to inspire the imagination and promote active outdoor play.
The Backyard Discovery Difference
Vom Unternehmen geschrieben
- We don’t cut corners, plain and simple.
- When you order a product from Backyard Discovery, you’re getting a design that’s been tested to perform under the absolute harshest conditions, with heavy-duty wood and metal frames, hardware that stays strong year after year, and the backing of a company that will do everything possible to help you.
Warranty & Assembly
5 Year Warranty
With a five-year limited warranty and 3D interactive assembly instructions with the BILT® app, you’ll be supported from the very beginning for years and years of outdoor fun.
Kontaktinformationen
3rd Floor 1 Ashley Road, WA14 2DT, Altrincham, Vereinigtes Königreich
- 01793 205 322
- ukcustomerservice@backyarddiscovery.com
- backyarddiscovery.co.uk
Welcome to Backyard Discovery Trustpilot
4,7
Hervorragend
219 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Antwort von Backyard Discovery UK
Thank you for taking the time to leave feedback, which is very important to us!
We are so glad to hear that you are happy with the service provided and the design of your new Saxony Grill/BBQ Gazebo!
We are always here if you ever need support with your new product in the future!
Backyard Discovery Team
Great service speedy delivery
Great service speedy delivery, superb product, wonderful addition to my garden.
3. August 2026
Antwort von Backyard Discovery UK
Thank you for taking the time to leave feedback, which is very important to us!
We are glad to hear that you had a positive experience with our courier and that you are happy with the design of your new Saxony XL Grill/BBQ Gazebo!
We are always here if you ever need support with your new product in the future!
Backyard Discovery Team
Stunning pergola
From placing the order to building the pergola backyard discovery and the team were excellent.
We are extremely happy with the pergola and friends and family all comment on the build quality and how stunning it looks.
Build time was around 7hrs for 2 people.
30. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Backyard Discovery UK
Thank you for taking the time to leave feedback, especially in regard to the assembly time, which is very important to us!
We are very glad to hear that you had a positive experience with our service and that you are happy with the quality and design of your new pergola!
We are always here if you ever need support with your new product in the future!
Backyard Discovery Team
Very good quality product
Very good quality product
Delivery faster than I expected
Overall, I’m delighted with my purchase
23. Juli 2026
Antwort von Backyard Discovery UK
Thank you for taking the time to leave feedback, which is very important to us!
We are so glad to hear that you had a positive experience with our courier and that you are happy with the quality of your new Rockport XL Grill/BBQ Gazebo!
We are always here if you ever need support with your new product in the future!
Backyard Discovery Team
Hi we like item but unfortunately part H03 is missing,Roof support
Hi we like item, we can’t complete it as part :-
H03. Missing from Box 1. Is missing.
Thanks Bryan 07881503401
23. Juli 2026
Antwort von Backyard Discovery UK
Thank you for taking the time to leave feedback, which is very important to us!
We are very sorry to hear that you are missing a part from the delivery of your new Barrington Gazebo! We can see that this has already been addressed internally and an email has been sent to you to confirm.
We are always here if you ever need support with your product in the future!
Backyard Discovery Team
The service i got was amazing
23. Juli 2026
Antwort von Backyard Discovery UK
Thank you for taking the time to leave feedback, which is very important to us!
We are glad to hear you are happy with the service provided!
We are always here if you ever need support with your new Norwood Gazebo in the future!
Backyard Discovery Team
Very good company
The efficency of the company. Good quality items, all the framework pieces were marked and easy to assemble. Delivery was very very good delivered in time.
1. Juli 2026
Antwort von Backyard Discovery UK
Thank you for taking the time to leave feedback, which is very important to us!
We are so glad to hear you are happy with the service provided by our courier and the quality of your new Stonebridge Gazebo!
We are always here if you ever need support with your product in the future!
Backyard Discovery Team
Placed order on 20th July
Placed order on 20th July, as of 3rd August I’m still waiting for it.
20. Juli 2026
Antwort von Backyard Discovery UK
Thank you for taking the time to leave feedback, which is very important to us!
We sincerely apologise for the delayed delivery of your order! We can see that this has already been addressed internally and we are hoping this to be resolved for you as soon as possible.
Backyard Discovery Team
Outstanding customer support.
The products are excellent in my experience but what really differentiates the business, is the outstanding customer support. Responsive and readily contactable, they stand head and shoulders above the norm.
I’d highly recommend them.
17. Juli 2026
Antwort von Backyard Discovery UK
Thank you for taking the time to leave feedback, which is very important to us!
We are very glad to hear you had a positive experience with our customer service and that you are happy with the quality of your new Barrington Gazebo!
We are always here if you ever need support with your product in the future!
Backyard Discovery Team
Delighted with the quality and the…
Delighted with the quality and the speedy delivery. Couldn't be more pleased. Thank you very much. My 3 grandchildren love it.
It is so sturdy and had easy to follow instructions to build it.
9. Juli 2026
Antwort von Backyard Discovery UK
Thank you for taking the time to leave feedback, which is very important to us!
We are so glad to hear you are happy with the service provided by our courier and the quality of your new Lightning Ridge Swing Set and Climbing Frame!
We hope your grandchildren will create many more great memories on the new set and we are always here if you ever need support with your product in the future!
Backyard Discovery Team
Antwort von Backyard Discovery UK
Thank you for taking the time to leave feedback, which is very important to us!
We are glad to hear you are happy with the quality of your new Rockport Grill/BBQ Gazebo!
We are always here if you ever need support with your product in the future!
Backyard Discovery Team
Pergola well manufactured with…
Pergola well manufactured with excellent instructions for assembly
7. Juli 2026
Antwort von Backyard Discovery UK
Thank you for taking the time to leave feedback, which is very important to us!
We are very glad to hear you are happy with the assembly and quality of your new Wooden Pergola!
We are always here if you ever need support with your product in the future!
Backyard Discovery Team
DON’T WASTE YOUR MONEY!!!!
We purchased the first swing set from Costco, we did the checks, and found that some parts were damaged, we then had to pack it back to be taken away. We bought a second box, and some of the items (including the swing beam) had bad cracks in them and especially where the screw holes would be placed in some slats, We called Costco and they said they will pick up those damaged parts and replace them. In the meantime time we started building some parts of the swing set that didn’t need the missing parts (until the arrived), then had to stop. It had been well over a week & no one had gotten back to us concerning the parts that were meant to be replaced so we called Costco and was told that they would have to send out a completely brand new box!!!, I am livid because now we have to dismantle everything that took three days to put together, and the kids (who are eagerly waiting) are extremely upset. Please don’t waste your time because it’s not worth this much stress or hassle. I’ve had enough!
1. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Backyard Discovery UK
Thank you for taking the time to leave feedback, which is very important to us!
We are very sorry to hear that your product ordered from Costco was delivered in a damaged condition! Please note that deliveries for orders placed through Costco are fulfilled by Costco directly and unfortunately we as the manufacturer have no impact or insight on their internal processes or customer service provided in this case. We are very sorry to hear that you are still waiting for this to be resolved by Costco.
We do want to reiterate that we as the manufacturer want to ensure that you are satisfied with your product. Please let us know if there is anything we can assist with outside of the delivery process, for example we are also happy to arrange for replacements of singular parts directly with you should you still require any after Costco has delivered the remaining box, or if you require any other support with your set.
Please don't hesitate to contact us directly and we will be happy to help!
Excellent product and service
Problem with non delivery by DX. Backyard Discovery arranged for item to be dispatched directly from warehouse to minimise delay to 24hours. Item was as excellent as were delivery drivers
6. Juli 2026
Antwort von Backyard Discovery UK
Thank you for taking the time to leave feedback, which is very important to us!
We are glad to hear that we were able to resolve the issue we occurred with our courier efficiently for you and that you are happy with the service provided!
We are always here if you ever need support with your new Beaumont Pergola in the future!
Backyard Discovery Team
Gazebo
The product , although numerous in parts went together without any hitches. Quality, excellent, delivery, better than expected. 1st rate experience with Backyard Discovery UK.
Regards.
C R Jones
25. Juli 2026
Antwort von Backyard Discovery UK
Thank you for taking the time to leave feedback, which is very important to us!
We are so glad to hear you had a positive experience with our courier and that you are happy with the assembly and quality of your new Barrington Gazebo!
We are always here if you ever need support with your product in the future!
Backyard Discovery Team
Service excellent keep you informed…
Service excellent keep you informed about your item's
10. Juli 2026
Antwort von Backyard Discovery UK
Thank you for taking the time to leave feedback, which is very important to us!
We are glad to hear you had a positive experience with our courier and the service provided!
We are always here if you ever need support with your new Buckley Hill Swing Set and Climbing Frame in the future!
Backyard Discovery Team
Smashing product very sturdy and safe…
Smashing product very sturdy and safe for small kids, my granddaughter spends so much time in her little hut then will slide down to join us in the garden thank you back yard discoveries definitely recommend your company.
6. Juli 2026
Antwort von Backyard Discovery UK
Thank you for taking the time to leave feedback, which is very important to us!
We are so glad to hear you are happy with the quality of your new Buckley Hill Swing Set and Climbing Frame and that your granddaughter is enjoying her time creating memories with it!
We are always here if you ever need support with your product in the future!
Backyard Discovery Team
Quick delivery
Quick delivery, well informed of delivery and when delivered they carefully placed the boxes in the back garden ready for installation. We chose the steel pergola instead of aluminium as we get bad weather and strong winds, so went for a sturdy pergola.
1. Juli 2026
Antwort von Backyard Discovery UK
Thank you for taking the time to leave feedback, which is very important to us!
We are very glad to hear you had a positive experience with our courier and we hope that you are happy with the quality of your new Sarasota Steel Louvered Pergola!
We are always here if you ever need support with your product in the future!
Backyard Discovery Team
A good experience
Simple to order, prompt delivery, well packaged, quality product and comprehensive instructions.
24. Juni 2026
Antwort von Backyard Discovery UK
Thank you for taking the time to leave feedback, which is very important to us!
We are so glad to hear you had a positive experience with our courier and that you are happy with the quality of your new Skyfort II Swing Set and Climbing Frame!
We are always here if you ever need support with your product in the future!
Backyard Discovery Team
Excellent grill - sadly UK version does not get brasero option
The Backyard Discovery Argentine Santa Maria Heritage Grill is an excellent grill and very good value for money. The grill is well made and the assembly instructions were the best I think I've ever come across, including multiple spare screws and washers. My only criticism, which is completely my fault for not checking, is this grill does not include a brasero; all of the YouTube videos I saw were from owners in the US where they were using the unit with the brasero attached to the same-size grill area we get in the UK.
It's still a great grill and good value, but I likely would have chosen an alternative Santa Maria with brasero attached. On my first cook I built a lattice of logs to one side of the ember area and topped that up as I was cooking but that obviously costs cooking space.
1. Juli 2026
Antwort von Backyard Discovery UK
Thank you for taking the time to leave feedback, which is very important to us!
We are very glad to hear you are happy with the quality and value of your new Santa Maria Heritage Grill! We are still growing our range here in the UK and hope to be able to offer more version of our products here in the future!
We are always here if you ever need support with your product in the future!
Backyard Discovery Team
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