This company sucks. Website recommends wrong parts after entering the vehicle information and hey will not refund or exchange if you are beyond a 30 day window. Stay away, plenty of other places to pu... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
This company sucks. Website recommends wrong parts after entering the vehicle information and hey will not refund or exchange if you are beyond a 30 day window. Stay away, plenty of other places to pu... Mehr ansehen
Unternehmen hat geantwortet
Be forwarned that if u need warranty they want a note from a mechanic shop lol buy elsewher see there future will b short lived Cheaper price but no quality not worth the hassle part defective... Mehr ansehen
Unternehmen hat geantwortet
Autoshack is just terrible at their warranty refund policies. I was told by Autoshack on October 2/26 by email that they were refunding me the cost of my warranty as they were so conveniently out of s... Mehr ansehen
Unternehmen hat geantwortet
I've bought from autoshack multiple times from their Amazon store and it's been a great experience all times. Parts are quality and shipped great. True fit rotors. Can't complain will keep buying from... Mehr ansehen
Unternehmen hat geantwortet
AutoShack stands for convenience and customer focus. We are committed to providing a straightforward online shopping experience that puts your needs at the forefront. Our inventory houses over a million aftermarket auto parts, available directly to you. By bypassing the middleman, we offer these parts at factory-direct prices, an advantage we gladly pass on to our customers. We believe in putting the customer first. Our Contact Center team is ready to assist, aiming to make your interactions with us as smooth as possible. Our objective is to give you the confidence to make informed decisions about your vehicle maintenance and repair needs. Every order is managed and shipped from our own distribution centers, ensuring accurate and prompt delivery of your selected parts. AutoShack is your go-to choice for auto parts needs. It's about you, your vehicle, and ensuring you get the parts you need without a hassle. Experience the convenience with AutoShack today!
115 Journeyman St, K2T 0N7, Kanata, Kanada
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
I have bought pair of front rotors and installed with brand new brake pads.
I had them 15000 miles and started to feel shaking while applying brakes. Mechanic said rotors are uneven, needs to replaced.
Autoshack mentioned lifetime warranty for one time replacement.
I bought the item on amazon.com that is why I had 6-month warranty.
what the fork is this ? if you sold on amazon, you ship lower quality ones, defectives, leftovers or what ?
It is the weirdest warranty policy I have ever experienced.
Not recommended!!!
Wish I would've read the reviews first! I ordered rotors and pads for my truck based on the search I put in I just assumed that they was the ones I needed. Might I add that it never asked if my truck was 2wd or 4wd so shame on me for assuming they would fit. After speaking to customer service and getting the email to return them I was dealing with the same issue as others it would cost 80% of what I paid to ship them back so why bother? As a company they should offer return shipping.

Antwort von Auto Shack
They have the worst customer service online
After Autoshack.ca approved my refund They started give excuses didn't find my order b.o.b I had to make a complaint to Visa After waiting 7th wheels I finally got my money

Antwort von Auto Shack
Terrible company to deal with, they have wrong parts listed for vehicle, nobody to help u order so if u mistakenly order and receive the wrong parts they do nothing to help u return or exchange. They make u find your own shipping company and pay to ship the parts back to them, then they charge u a restocking charge. I will never order from this company again, nor should anyone else. Terrible company terrible customer service

Antwort von Auto Shack
I actually received my parts in 1 day. Not trying to brag to the negative reviewers here lol, maybe it's because I'm in the same province, I don't know. Impressive enough to leave a review.
Parts are correct and appear to be good quality but I haven't installed yet hence only 4 out of 5 instead of 5/5.
I would recommend this store

Antwort von Auto Shack
I giveAutoShack a zero I placed my order February 26 today is March 4. I haven’t received it yet. I was promised 2 to 3 day delivery by the customer service my vehicle has been down for over a week, waiting for the part so if you need your item quickly, I would recommend you use rock auto or other source

Antwort von Auto Shack
If I could give a zero I absolutely would. I specifically put in the year/make/model of my vehicle and ordered parts based on what they say would. I purchased brakes and rotors and they weren't even close. While I understand there are different size rotors for different models, I have not seen where any vehicle with my same year/make/model that these would fit. Upon calling customer service, I was told since it was past 30 days there was nothing they could do. Horrible customer service, horrible parts, horrible experience and will NEVER purchase anything from this company again.

Antwort von Auto Shack
Parts are poor quality! buyer beware and they will not take parts back when their web site says it will fit . I still have the parts that they didn't except. the other part that went bad with in three months ! Will not but no more part and i still have another part on my car that i don't know if its going to hold up. Now thats Service at it's best ! Thats why you have a 2.5 star rating ?

Antwort von Auto Shack
We have used Auto Shack in the past with success but we are waiting 7 days for parts delivery. Having known we would have purchased elsewhere.

Antwort von Auto Shack
Tick tock Auto shack, thanks for being an inconvenience

Antwort von Auto Shack
Terrible experience! After putting in the year, make and model, the website provided options for rotors, which did not fit! Spoke with a rep who advised it's my fault and they would not pay for return shipping. Due to weight of the rotors, it doesn't make sense to return. Buyers beware!

Antwort von Auto Shack
I purchased a set of front and rear drilled and slotted brake rotors for a 2013 Honda Civic. They seem to be great quality and were a perfect fit. I test drove the car to bed the pads properly and it had a quiet and smooth operation. I will purchase another set for my next brake job if needed .

Antwort von Auto Shack
Livraison rapide, j'ai reçu les bonnes pièces. Je ne sais pas encore pour la qualité du produit, mais semble bon pour le prix. Merci autoshack.

Antwort von Auto Shack
Run for the hills with this company, wrong parts displayed for your vehicle, any attempt at putting on your vehicle voids the return policy and you are stuck with parts that don't fit and out the $ you spent. I found this company through amazon or a regular web search for the parts i needed, typed in all the info for my vehicle, a list of parts popped up. I selected one and ordered it, go to put it on it is not the correct part for my application. Call customer service, they set up a claim via email and proceed to tell me they can't take the parts back. So I am out my $ with parts that won't work

Antwort von Auto Shack
Their description of the parts I ordered was horrible and they now won't accept the part back unless I pay shipping which is more than the parts I ordered. Beware as they avoid returns on any way possible

Antwort von Auto Shack
They shipped the wrong radiator. Their fault!! UPS took 10 days to get it here. Then I had to find someone to install it. Being in the Az. desert it took time to find someone. Took it out of the box and realized it was wrong. I called them immediately and they opened a claim. No contact for 5 days after I sent them all the info they requested. I called again and got someone in India, I guess. ( Oh we can't do anything for you cause it is over 30 days but maybe you can sell it to someone there). Now that is their CUSTOMER SERVICE.

Antwort von Auto Shack
I have been using Auto Shack for a few years now, and I have been very satisfied with the parts service a most of all their prices !! Delivery is usually pretty quick (standard shipping) 2-3 days. I’d recommend them to anybody looking for reliable parts at a good price !! Just placed a new order for lower control arms and a CV shaft on my QX56

Antwort von Auto Shack
I hope this message finds you well.
I've reached out to our higher support about this case however, in order to proceed with our investigation regarding your case, it's crucial for us to verify whether your car is equipped with a rear metal piston and Multilink Suspension.
To obtain this information, I kindly advise you to reach out to your dealership or mechanic, as they should be able to provide the necessary details. Once we have this confirmation, we can continue to work on your case effectively.
Thank you for your cooperation, and please don't hesitate to get in touch if you have any questions or require further assistance.
Thank You
Customer Service Representative
Autoshack. Hi my car hv a only one straight rear bar and piston is metal but i told you i send pictures and vin number for my Jetta tdi you can find it what information you guys need don’t ask me about stupid question no any online website asking me like your asking question if doesn’t fit that’s it i send to all parts and you guys refund me back simple is that just taking without any reason investigate case this is not police case but know I can give you bad reviews every single from my email and tell to many my friends and family also no worries i take a action for your company you guys fake and put wrong information for parts and after if someone purchase so give too hard times no worries i can wait if you guys don’t give me my money back i hv an other option so they can help me no matter okay guys hv a nice day never again anything from you you you r so stupid and without any reason taking long I wait for shipping label if you not send me so still i send to you pay for my pocket no problem i don’t want your stupid sending wrong parts keep it you but also I take action guys for your company not worry hv a wonderful rest of days … just want to let you know guys don’t buy anything from your cars truck or other vehicles parts from here they just waisted your time no give you refund under 30 days put you in case resolution after your 30 days gone they not response you this is happening with me sending me wrong parts for my Volkswagen jetta tdi 2.0 2013 give you all information still they send me wrong parts after I go to the workshop doesn’t fit wheel bearing rear both side and rear caliper workshop guy charge me lots of money bcz we don’t know these auto shack parts fit or not so please don’t buy from this company highly recommended they r sell parts but they don’t have enough knowledge which car fits okay thank you and god bless all of you bye 🙏
Although I ordered replacement a pair of rear calipers via Amazon for a 2015 Honda Civic, the items were purchased/shipped from Autoshack here in Canada. This was back in July 2023 and since then no problems to note. I have now ordered an additional pair for a 2014 Honda Civic.
At the time of the caliper installs I did a full complete brake fluid flush.
Time will tell with my semi-annual brake maintenance done at spring and fall tire changeovers.

Antwort von Auto Shack
Bought ABS hubs for my 2nd gen Dodge cummins.. 3 years in pulling 14000lbs everywhere and they are still good..
Some of these reviews are left by really special people.
Waaaaaaaa! They won't pay return shipping for the extra rotors and brake parts I mistakenly ordered! Seriously? No.... Seriously?! Some peoples kids..
Autoshack has been great so far..
I've ordered two mirrors, brakes, hubs and everything has been perfect..

Antwort von Auto Shack
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