Auto Shack Bewertungen 

Antwort von Auto Shack

13. Sept. 2024

Martin,

Thank you for your feedback. We understand your frustration and have reviewed your case thoroughly. The brake calipers you purchased meet the fitment notes for your 2005 Toyota Camry (Front, 2.4L). However, your complaint was initiated well after the 6-month warranty and return period, which is why we were unable to process a return.

Our team reviewed the photos and information provided and remained firm on our policy regarding returns and warranty, as these timeframes are critical to our processes. While we suggested reselling the calipers, we understand this wasn't the resolution you were hoping for.

We value your feedback and appreciate your understanding of our policies. If you have any further questions or concerns, feel free to contact us directly.

Regards,
Customer Service Team
AutoShack

Antwort von Auto Shack

12. Aug. 2024

Jamie,

Thank you for your feedback. We understand your concern regarding the delivery of your order. Your order was shipped in five separate parcels, and unfortunately, Amazon only allows one tracking number to be uploaded per order. This is a known limitation of the Amazon system.

Here are the SKUs you are receiving along with their associated UPS tracking numbers:
- SCD967 x 1: 1ZF211J86802960057
- SCD1084 x 1: 1ZF211J86802960066
- PR63008L x 1: 1ZF211J86802960075
- PR63008R x 1: 1ZF211J86802960084
- PR63007DSZL x 1: 1ZF211J86802960093
- PR63007DSZR x 1: 1ZF211J86802960100

All products are scheduled to be delivered within the promised shipping window. If you still wish to return the order for a refund, you are welcome to do so. Please contact us directly if you need further assistance.

Regards,
Customer Service Team
AutoShack

Antwort von Auto Shack

8. Aug. 2024

Anon,

We'd like to clarify a few points. In the last 12 months, AutoShack has received 40,083 positive reviews on our eBay account compared to 1,437 negative ones. On Amazon, we’ve had 3,339 positive reviews compared to 558 negative, and our Google rating is 4.2 out of 5 over our lifetime. These numbers reflect our commitment to providing quality parts and service to our customers.

Our team is here to assist you with the fitment of the parts you ordered, and we can help determine the exact parts that were sent. However, we strongly resent your comment suggesting unethical practices. We take pride in our business ethics and customer service.

If you'd like assistance with your order, please contact us directly so we can help resolve the issue.


Customer Service Team
AutoShack

Antwort von Auto Shack

Aktualisiert am 22. Juli 2024

Dear Guilde Landry,

Thank you for your updated feedback. We understand your frustration regarding the part fitment. Our intention is to provide accurate part recommendations based on vehicle-specific data, including VIN entries.

Unfortunately, certain parts, such as rotors, can have variations even within the same vehicle model year. The Fitment Notes, including the Center Hole Diameter compatibility requirement, are necessary because the manufacturer of your vehicle produced models with different specifications. This information is not always readily available without directly consulting the manufacturer's dealership.

If you wish to discuss this further or need additional assistance, please feel free to contact us directly.

Regards,
Customer Service Team AutoShack

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Antwort von Auto Shack

22. Juli 2024

Yukon James,

Thank you for taking the time to review our company. We're happy to hear that the radiator was shipped to your home within 3 days and that you had no issues with its quality. We appreciate your feedback and are here if you need anything in the future.

Regards,
Customer Service Team
AutoShack

Antwort von Auto Shack

8. Juli 2024

George,

Your order was placed through Amazon Canada and the size of the rotors in the brake package was clearly noted in the Amazon Confirmed Fit tool.

Our policy, stated on all Amazon listings, is as follows: "Please use Amazon's vehicle fitment tool (located at the top of the listing on desktop, below the images on mobile) to confirm that the part is correct for your vehicle application. Purchased bundles may only be returned as a complete bundle. Partial returns of bundles are not permitted."

It is crucial for customers to confirm part compatibility prior to purchase as they are the only ones who know the exact specifications of their vehicle.

If you need further assistance, please contact us directly through Amazon.

Regards,
Customer Service Team
AutoShack

Antwort von Auto Shack

8. Juli 2024

Carl,

Thank you for your feedback. We understand your concern regarding the delivery of your recent order. Your order was placed on July 3rd with expedited shipping. UPS delivered 3 of the 4 boxes on July 4th at 2:55 PM, and the remaining box on July 5th at 12:36 PM, within the 2-business day timeframe.

When you called on July 4th, you were informed the 4th box was still on its way and would be delivered the next day. Despite this, you were verbally abusive and threatening when speaking with our supervisor, Renee, demanding a refund for the express shipping charge. The 4th package was delivered less than half an hour after your conversation with Renee.

We have submitted your complaint to the shipping company, who confirmed that all packages were delivered within the guaranteed window. Therefore, no refund for the express shipping charge will be issued.

Regards,
Customer Service Team
AutoShack

Antwort von Auto Shack

28. Juni 2024

Roberto,

Thank you for your feedback. We understand your frustration regarding the delivery. According to DHL, your order placed on June 24th was delivered successfully 14 hours ago on June 27th at 7:20 PM. It is likely that your review was posted just before the package was delivered.

As expected by Amazon, the order was delivered within the specified delivery window. If you have any further questions or concerns, please feel free to contact us directly through Amazon buyer messages.

We appreciate your understanding and would like to resolve any remaining issues you may have. If you would like to apologize for calling us a "SSitti company," we would appreciate it.

Regards,
Customer Service Team
AutoShack

Antwort von Auto Shack

27. Juni 2024

Sinful Jackal,

Thank you for your feedback. We understand your frustration with the order cancellation process. According to eBay's cancellation policy, if you made your purchase within the last hour and the seller has not yet shipped the order, you can start a cancellation request. If it's been more than an hour since your purchase, you need to contact the seller to request cancellation.

You can find more details about eBay's cancellation policy here: (https://www.ebay.ca/help/buying/buyers-can-cancel-order/buyers-can-cancel-order?id=4004#:~:text=If%20you%20need%20to%20cancel,be%20able%20to%20cancel%20it.&text=If%20your%20purchase%20contained%20more,can't%20cancel%20individual%20items.)

We want to clarify that your comment, "wanted to cancel the order 2 minutes after I placed it," is incorrect. Orders can be canceled as long as they were placed within the previous 2 hours. If you'd like to provide your order ID, we can share the timestamp on your cancellation request and discuss this further.

We take all feedback seriously, but it is important to present accurate information. If there was a misunderstanding or if you have further questions, please contact us directly, and we will do our best to assist you.


Customer Service Team
AutoShack

Antwort von Auto Shack

27. Juni 2024

Steve,

Thank you for your feedback. We understand your disappointment regarding the issue with the bushings on the lower control arms. Our warranty policy, which is clearly stated on all our product listings, covers a period of 6 months.

You mentioned the problem occurred "about a year later," but our records indicate your purchase was made on January 9, 2023, and you are contacting us 18 months later, which is well past our warranty period.

We take pride in the quality of our parts and the service we provide. If you have any further questions or need assistance, please feel free to reach out to us directly.


Customer Service Team
AutoShack

Antwort von Auto Shack

25. Juni 2024

Barbara,

Thank you for your feedback. As clearly stated on our website, customers are responsible for the cost of return shipping if they do not verify part compatibility prior to purchase. While we understand your disappointment in receiving a product that doesn't fit your vehicle, it is important to note that only the customer knows their specific vehicle details.

We take offense to being called a joke. AutoShack has been selling auto parts online directly to consumers since 2009, and we take pride in our expertise and service.

If you would like to discuss this matter further, please contact us directly.

Regards,
Customer Service Team AutoShack

Antwort von Auto Shack

4. Juni 2024

Rodolfo,

Thank you for your feedback. We understand your frustration regarding the brake pads you ordered. Our records show that you purchased front and rear brake pads on May 24th, and the parts ordered are specified for an AWD vehicle, while your vehicle is FWD. It’s crucial to pay attention to the Fitment Note to ensure compatibility.

As part of our return process, we request photos and the VIN# to confirm the part details. This standard procedure helps us maintain accuracy and efficiency. While we understand this may seem like a hassle, it is essential for proper verification.

We respect your decision to shop elsewhere and appreciate the opportunity to clarify our process.


Customer Service Team
AutoShack

Antwort von Auto Shack

Aktualisiert am 3. Juni 2024

Domonique,

Thank you for sharing your experience. Your order was placed at 5:04 PM EST on May 25th and left the AutoShack facility on May 26th. The package was shipped with UPS, and the tracking number is 1ZF211J86801631986. According to UPS, the expected arrival is tomorrow, May 31st, between 12:15 PM and 4:15 PM.

Please let us know if there is any additional assistance the AutoShack team can provide.


Customer Service Team
AutoShack

Update June 3rd:
Domoinique Did you recieve your product as scheduled? Please let us know if we can be of assistance.

Antwort von Auto Shack

26. Apr. 2024

Mark,

Thank you for your positive feedback and for taking the time to post a review. We're glad to hear that the shipping to Alberta met your expectations. We appreciate your business and are here should you need anything in the future.

Regards,
Customer Service Team
AutoShack

Antwort von Auto Shack

23. Apr. 2024

Susan,

Thank you for sharing your experience, and we regret to hear about the issues with the rear rotors for your truck. We understand the frustration that comes with receiving parts that do not fit as expected.

To ensure accuracy, our listings on platforms like Amazon include a "Confirm Fit" tool that helps verify if the parts are compatible with specific vehicle details. This tool is crucial in the selection process, especially for features like emergency brake compatibility which can vary between models. On Behalf of AMAZON we apologize for any confusion regarding the necessity to use this tool, which might not have been prominently displayed on your device.

While we strive to assist our customers in every way possible, our policy on return shipping requires the customer to cover these costs unless an error originated from our side, such as sending incorrect parts that were not ordered. In this case, it appears the parts matched the initial order but lacked compatibility due to unverified details.

Regards,
Customer Service Team
AutoShack