After my car was deemed totaled I called to cancel. After talking with carshield on my new vehicle, I wanted to cancel. Then the associate got to the point of arguing with me. So much for ever returni... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
I read reviews about high pressure and disrespectful employees at car shield. This was not my experience. I found the team was polite and respectful and worked hard to earn my business. I hope my... Mehr ansehen
Unternehmen hat geantwortet
Yes I can say it was great the young that did the haggling with me allowed me to receive a low down payment and low monthly payment to make and he was excited and also threw in a personal story about... Mehr ansehen
Customer service explain to me in detail every question that I needed answered and went over my policy with me detail by detail. He took a lot of time with me because I had so many questions. He addre... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Informationen, die aus verschiedenen externen Quellen stammen
Just quality vehicle coverage and peace of mind you can count on, from a financially stable, service-oriented company.
Kontaktinformationen
333 Mid Rivers Mall Dr, 63376, St. Peters, Vereinigte Staaten
- 1-800-430-1513
- admin@autoserviceagency.com
- autoserviceagency.com
4,5
Hervorragend
95 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
I am hoping it's all good!
I really have no experience, I just signed up
9. Februar 2017
Bewertung ohne vorherige Einladung
Antwort von Auto Service Agency
Hey Joseph!
Welcome! We are pleased to have you join our community of consumers whom understand the importance of protecting their budgets and their vehicles with extended service contracts.
Although we would never wish for you to have to face a breakdown, we are pleased to help alleviate the cost of covered repairs and bring peace of mind to you.
If there's anything you need, please give us a call.
Totally by the book - In their favor!
When I first got the policy I took my truck in for two problems 1. front wheel bearing going out and 2. Leak in the cooling system. Was told that there was a grace period after purchase of the service agreement so nothing would be covered.
Second months the computer to the heater went out while I was out of town - tried to call for service however no one answers over the weekend. Turns out the AC would be covered but, not the heater.
Third - in the middle of a snow storm in the mountains of New Mexico my wife got stranded when it appeared the battery died. After the purchase of a new battery, it was discovered the alternator had failed. Miles away from home and in a blinding snow storm we managed to find a mechanic that could indeed fix the problem. We had to get a room for the night however, we did not have the number to get permission to have the alternator repaired. After getting it repaired we called to find out the alternator is in fact covered however, because we had not called to get permission our claim was denied.
My policy is totally paid in full but, to date not one claim has been accepted by Auto Service Agency. In fact the staff is rather rude and curt as they state over and over that it is my fault and, they do not make exceptions. I am out $2,500 and they find it very easy to say no.
27. Januar 2017
Bewertung ohne vorherige Einladung
Antwort von Auto Service Agency
Scott,
Thank you for your review. It is alarming! However, I do want to point out that the claims are filed with your administrator-- not with Auto Service Agency.
However, we are here to be your advocate; to try to help you in situations like this. We're sorry you've experienced this-- it is not the norm & definitely not what we expect to hear.
Please don't hesitate to contact our Customer Service Department when you experience poor customer service with the administrator. That behavior is not tolerable.
Try closing an account
After my car was deemed totaled I called to cancel. After talking with carshield on my new vehicle, I wanted to cancel. Then the associate got to the point of arguing with me. So much for ever returning back to this company. Then they tell me I have to send them a letter to cancel my account. All information which can be given over the phone. My sympathies to anyone who retains with this company.
27. Januar 2017
Bewertung ohne vorherige Einladung
Antwort von Auto Service Agency
Mr. Herring,
Thank you for taking the time to review our company. We are sorry to hear that your experience with your customer service representative was less than exemplary. This is not the norm for our Customer Service Department. Our Quality Assurance Department has been notified of the call and appropriate actions will be taken.
Congratulations on your new vehicle. We wish you nothing but the best.
If there is ever a time you are in need of an extended service contract again, please, don't hesitate to give us a call. We would be more than happy to continue working for you.
Thank you again for your time.
Great service
The sales person was really helpful and he assist me in every which way.
17. Dezember 2016
Bewertung ohne vorherige Einladung
Antwort von Auto Service Agency
Mr. Arnold,
Thank you so much for your review. We are pleased to hear your Sales Associate was able to work with you to make sure you're able to protect your vehicle.
Please, if you ever need help with anything in the future, don't hesitate to contact our Customer Service Department.
Wonderful to work with!
Fantastic to work with even if I could not go with them I would have if certain circumstances were to be different. Friendly service and they really tried their best to help me out.
16. Dezember 2016
Bewertung ohne vorherige Einladung
Antwort von Auto Service Agency
Mr. Christensen,
Thank you for your words of support and your kindness. We appreciate the opportunity you gave us to assist you in protecting your vehicle and your budget.
If there's anything we can do to help you in the future, please, don't hesitate to give us a call.
Voice your opinion! Review Auto Service Agency now
Glad I got this and wonder if I am ever going to need to use it due to a problem with my 2004 Dodge (diesel) Truck
14. Dezember 2016
Bewertung ohne vorherige Einladung
Antwort von Auto Service Agency
Mr. Dalfors,
Thank you for your review. It is never a convenience when our reliable vehicles breakdown. That's why it is important to have the upper-hand when facing a repair bill. We are happy to help keep your Dodge and your wallet protected!
Let us know if you have any questions or concerns. We're always here to help!
Auto Service Agency
Great! Very helpful, knowledgable, very friendly.
13. Dezember 2016
Bewertung ohne vorherige Einladung
Antwort von Auto Service Agency
Ms. Williams,
Thank you for your amicable review. We are so happy to see you received the product and service you expected and deserve.
Please, if there is anything more we can do to assist you, give us a call!
Excellent!
I would recommend your company to anyone.
12. Dezember 2016
Bewertung ohne vorherige Einladung
Antwort von Auto Service Agency
Ms. Martin,
Thank you for your review! We strive to provide excellent customer service and a fair product to each and everyone of our customers. We are happy to have you on board with us.
Please, should you be in need, reach out to our Customer Service Department. We're always here to answer any questions or help solve any problems you may have.
excellent customer service
good job helping me and lots of info
11. Dezember 2016
Bewertung ohne vorherige Einladung
Antwort von Auto Service Agency
Mr. Adolfson,
Thank you for your feedback. We are happy to assist you and answer any and all questions you may have.
If there's anything else we can do to assist you, please reach out to our Customer Service Department.
Helpful
The agent was knowledgeable and answered all my concerns.
6. Dezember 2016
Bewertung ohne vorherige Einladung
Antwort von Auto Service Agency
Mr. Jamison,
Thank you for your review. We will pass along your compliment to the representative who helped you.
Please, don't hesitate to contact us if you need anything!
I actually talked to a person. They were very nice. Good outfit
Nice people, easy to work with.
1. Dezember 2016
Bewertung ohne vorherige Einladung
Antwort von Auto Service Agency
Mr. Burgess,
Thank you for your support and review. We appreciate your business.
Please, let us know if you need anything.
Excellent customer service!!!
Excellent customer service!!
27. November 2016
Bewertung ohne vorherige Einladung
Antwort von Auto Service Agency
Ms. Grant,
Thank you for your kind words and enthusiastic support. We sincerely appreciate your business.
Very helpful and trust
Cheaper and better and nice people
20. November 2016
Bewertung ohne vorherige Einladung
Antwort von Auto Service Agency
Dear Wayne,
Thank you for your comments. We appreciate your support! We look forward to helping you again.
Let us know if we can do anything for you.
Excellent customer service!
For once I had my questions answered promptly and the agent was tremendous! Wish other companies had employees like the one I dealt with!
19. November 2016
Bewertung ohne vorherige Einladung
Antwort von Auto Service Agency
Sheila,
It's important to us to know that you were welcomed, satisfied and all your concerns were handled appropriately by our Customer Service Specialists. Thank you for your feedback and your kind words.
Please, don't hesitate to contact our Customer Service Department if you need anything else!
Antwort von Auto Service Agency
Scott,
Thank you for your review.
Call us if you need anything else!
Excellent service
Thanks, for your courtesy and patience.
18. November 2016
Bewertung ohne vorherige Einladung
Antwort von Auto Service Agency
Mercy,
Thank you for taking time out of your day to write this review. We appreciate your support and business.
We look forward to assisting you in the future.
Antwort von Auto Service Agency
James,
Thank you for you comment. We appreciate your continued support.
Please let us know if there is anything else we can do for you in the future.
Very fair deal and nice customer service
I read reviews about high pressure and disrespectful employees at car shield. This was not my experience. I found the team was polite and respectful and worked hard to earn my business.
I hope my experience if and when I need to use them for repairs is as positive an experience. Fingers crossed.
17. November 2016
Bewertung ohne vorherige Einladung
Antwort von Auto Service Agency
Dear George,
Thank you for your review. Feedback, such as yours is helping our company continuously grow & improve our customer relations. We appreciate the input.
Please let us know if we can be of service to you.
LW BEDFORD TX
Great company I have been with this company for some years and I would recommend this company to anyone.
16. November 2016
Bewertung ohne vorherige Einladung
Antwort von Auto Service Agency
Dear Valued Customer,
We sincerely appreciate your loyalty and support.
Please, don't hesitate to contact us if you find the need for our services.
Careshield
My mother Mattie Woodson is very satisfied with the agency
13. November 2016
Bewertung ohne vorherige Einladung
Antwort von Auto Service Agency
Dear Valued Customer,
We are pleased to hear Ms. Mattie is satisfied with the services she has received from our company.
We look forward to working with her in the future.
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